We had a very nice stay here. It was a decent location in the Cadet district. Many decent restaurants (quite a few pizzerias). Easy bus drive to the Eiffel Tower and quick Metro trips to the Louvre and Notre Dame. Most of the staff was very helpful. Unfortunately one bad apple can sour a stay though.
The loss of stars are for the very grumpy man that works the desk in the evening. Not only is he not friendly (would not even make eye contact when we came in after 10. The doors are locked and you must be let in. You aren't allowed to take the keys to your room with you.) When asked for directions he flat out would not help. Also refused to give us ice (he said he was eating). It should not be the customers issue when you want a break. We stayed with extended family and they also had issues with this person.
The other issue here was the maid service or lack of. Our beds were always made everyday. But it honestly looked like nothing else was done. Trash was not removed. I don't think they cleaned the bathrooms either. Maybe put the bathmat on the floor daily. I think that was just to make it look like they had cleaned. You could leave an item on the counter and it would not be moved. I had a glass of wine left in there by mistake the one night. But I left it there out if curiosity the next night, since it wasn't removed or empty end. And yes it was still there the third day as well.
Overall a nice stay. Maybe the grumpy front desk guy has to clean rooms? read more