Charges $280.00 for their ridiculously high estimate's. Their first estimate was over $6,000.00…read morehigher than the company we went with in Aberdeen. There's other businesses in the area with the same services.

Awful. Teresa the general manager of ServPro is a scam artist who will do hundreds of thousand of…read moreunapproved work with no billing or accounting that is not approved by insurance. Do not use them.

People took $53,000 from my insurance claim and refused to give me an itemized list of how they…read morespent my money. They had an unlicensed crew work on my house that did terrible work. I turned them in to the state and they were fined. A workers son who sees these bad reviews has egged and marshmallow creamed my house twice over these reviews.

Worst possible scammers. Took $53000 from my insurance claim and never gave me any kind of receipts…read moreor invoice over what they did with the money. They hired an unlicensed contractor that did terrible work that did not pass inspection and had to be demolished. When I post reviews, twice a disgruntled Servpro employee egged my house on camera. There are many other legitimate clean up companies. Please hire any one of them.

The team at SERVPRO of Lacey is the best in the area. I called immediately after I had a water leak…read morein my home and they came the same day to start cleaning up the damage. Couldn't have asked for better service.

These jackasses are something else, paid $1400 for them to do "water remediation" only for them to…read morecut a giant hole in my wall, tear up part of my carpet and then tell me they can't put it back together because they aren't accepting new projects right now, unreal, how do you demolish someones house and then tell them it's YOUR responsibility to put it back together.

ABSOLUTELY DO NOT HIRE THESE PEOPLE!!…read more 1.) Absolutely don't do or complete what they are hired to accomplish. 2.) 5 hours late from scheduled appointment. 3.) Left a mess behind. 4.) Refuse to listen to and work with paying customers. 5.) Refused to contact dealership which was first contact for cleaning biohazards. 6.) Charged 10 hours $1600.00 but were only there for 1 hour 45 minutes(on Video) 7.) Had to hire a truly Competent Professional Company to come and clean up the messes they left behind. 8.) Truck Equipment Failure, then asking Dealership to try and finish their paid work. 9.) THEY REFUSE TO RETURN CALLS! 10.) See you in Court! 11.) WOULD BE ZERO STARS IF IT WERE POSSIBLE

They were aware that we wanted our water leak fixed. Before signing anything, I made sure that they…read morewere going to fix the problem. The worker asking me to sign the documents affirmed that they would fix the problem, not just do demolition. The company says that they will leave like "It Never Happened". They left with a larger hole in our ceiling, and weren't able to tell us where the leak was coming from...saying that "we aren't plumbers". So we paid $1100 for them to cut out drywall and leave it worse than when they arrived.

We had a water leak upstairs when a copper pipe in wall sprung a leak. It soaked the downstairs TV…read moreroom and ruined the ceiling and carpet. Our insurance recommended ServPro and Jim and his team did a great job in drying out the moisture, replacing the ceiling tiles, taping and painting the walls and ceilings and getting our new carpet installed. We had to wait quite a while for the carpet to get in from Home Depot due to us upgrading so the entire project took almost 3 months. Not their fault but ours for getting better carpet. All of the workers did a great job and Jim was super to work with to make sure everything was done to our satisfaction. Great company. Highly recommended.

Scam cost. Wanted to give est before inspection. Wanted to go insurance route while I didn't want…read moreto. They think if customer goes through insurance they can charge Cart Blanche. Anyway going for a real estimate with their competitors. Small kitchen water pipe leak. They wanted to replace entire 2000 Sq ft main floor. They said you should use your insurance. I have 20k deductible. They probably want 30k plus for a 11k job. Scammers.

After my water heater ruptured, my insurance company recommended Servpro of Kirkland. I called them…read moreand they arrived shortly after. David, our project manager, was incredible. He was friendly, helpful, and incredibly reassuring during a very stressful experience. The team they had was also very detailed and clean. They also seemed very honest, and they were willing to come back an extra time when it became clear that the floor would take longer to dry than expected. I would not hesitate to recommend Servpro to any of my family or friends; in fact, I already have. If you are frantically googling "seattle water damage" while your water heater is spraying water all over your garage, as I did not that long ago, this is the team you want to call.

Worked with ServPro of Kirkland for flood mitigation. Patiently waited through several staff…read morechanges and now we are attempting to get an item returned from the pack out however, they have become unresponsive. Investigate your options to ServPro Kirkland, if you have them.

I cannot recommend Servpro gig harbor highly enough! We are building a house, and for multiple…read morereasons beyond our control, our build kept getting pushed out. By the time we finally broke ground and got the framing done, it was October. Unfortunately, the roofers took an entire month to finish putting the roof on, and by that time, the whole house was sopping wet. Add another month for the siders to finish, and even our builder was commenting on how bad the mold smell was. It was growing EVERYWHERE! This was exactly the circumstance we were trying to avoid, as my husband suffers from mold toxin illness. We called Servpro to see what could be done, and they came up with a plan that I am happy to say worked beautifully. They fogged the entire house and crawlspace heavily to eradicate the mold, and put as many dehumidifiers and fans in as our limited electricity would allow. They even came back out to spray a section in our labyrinth of a crawlspace where the fogging couldn't reach. They had some difficult circumstances to navigate, but they always figured out a way to get the job done, and to do it well. We are beyond thankful that they were able to save our house from the mold. They helped us navigate a nightmare situation and afforded us the peace of mind that our new home won't make anyone sick.

When a water filtration system burst in my business, I didn't know what to do. A friend…read morerecommended ServPro of Gig Harbor, and boy, am I glad that I called. Within 30 minutes they were onsite. Within an hour, we had a truckload of drying equipment delivered. The workers were professional and they knew what they were doing. My business was up and running within 3 days, despite the water reaching from the back of the office to the front door. No mold problems. No remaining moisture. I am delighted with my experience with ServPro of Gig Harbor.

Terrible service and pricing. Pieces of trim broken, cracked and missing. I don't recommend this…read morecompany. Glad we chose not to use them beyond the initial water damage. Showed up the first day of the water damage with no drying fans.

We have used this business twice for water damage. The first time was just the clean up and dry…read moreout. The second time was clean up and drying and the repairs. Both cleaning ups and dry out went smoothly and quickly. We would recommend Servpro for clean up and dry out. However, we would not recommend Servpro for repairs. We needed paint, flooring with trim, and some bathroom plumbing. The painting and plumbing were done by sub contracts and done well. The flooring was done by Servpro employees. There was no on site project manager which left managing the project to us. Servpro sent someone to do the flooring that seemed to have little to no experience with installing our LVT flooring. The project took 3 times as long as it should because of mistakes made installing the floor. Servpro also tried to bill us for work they did not do. Again we would recommend Servpro for clean up and dry out. We do not recommend them for the repairs.