Cleaned 2 bedrooms, hallway, and stairs that had cat urine in spots. Explained different options…read more Can't say enough on how well the job turned out. A real pro !!!!!

During "Snowmageddan" 2/10/2019, we had a power outage In the Gull Harbor area. After two days of…read moreno power, I hooked up a generator outside the garage that had come with the house we had bought five years ago. After following exactingly, the instructions, I headed into the house only to be met at the screen door by billowing smoke oozing out. I ran back and shut the generator down, set breakers to off and, then called 911. * South Bay Fire arrived and made sure the fire areas were fully extinguished. * Fire personnel identified that three power strips became overheated, shorted and, caught fire. (Later, we learned from Shocking Difference Electricians, that the generator had been defectively repaired elsewhere and was putting out 420 volts.) * I called our State Farm agent and received recommendations for several fire cleanup and restoration services. I chose and called local Olympia's SERVPRO on Sunday PM and left a message. Within minutes I received a call back from Tom Fitzgerald, owner. Tom was highly empathetic and proactive with immediate steps he would take. True to his word, he showed up the next day. He assessed the damages and laid out a plan for the next two weeks. All through SERVPRO's servicing, Tom was extremely considerate and caring with our family. * I must say I'm in total awe. SERVPRO was so very responsive in providing help! In spite of the deep snow conditions, Tom and his crew rendered immediate attention and consistent follow up, day-by-day until the house was fully restored - back to normal. Tom seamlessly coordinated mitigations with our State Farm Claim Specialist (Jeff Albright) who was also, immediately responsive. When roads were too bad to travel because vehicles were going off the road, Tom kept constant outreach with us via text messaging and phone calls. We appreciate his genuine concern and personal care for us and our house. He consistently provided encouragement that things would get better. And, they have because quality-wise, one can't tell there were ever fires in the house. John & Naomi

Theresa is my hero. After been scammed by a restoration company who was hired to clean and restore…read moreour historic home, following the fire, Theresa came in and gave us hope. The company my insurance company sent, stole or destroyed our homes contents. Even my brothers and uncles ashes. Theresa came in and was so kind and incredibly professional. She coached me how to move forward and was a huge comfort. She delt with our claim like a speedy genius. I won't trust any company except the company Theresa works for... That's Servpro. Thank you for your professionalism, integrity, and affordability Theresa. You do so much more than cleaning and restoration. You give comfort and HOPE! God bless you!

Charges $280.00 for their ridiculously high estimate's. Their first estimate was over $6,000.00…read morehigher than the company we went with in Aberdeen. There's other businesses in the area with the same services.

People took $53,000 from my insurance claim and refused to give me an itemized list of how they…read morespent my money. They had an unlicensed crew work on my house that did terrible work. I turned them in to the state and they were fined. A workers son who sees these bad reviews has egged and marshmallow creamed my house twice over these reviews.

Worst possible scammers. Took $53000 from my insurance claim and never gave me any kind of receipts…read moreor invoice over what they did with the money. They hired an unlicensed contractor that did terrible work that did not pass inspection and had to be demolished. When I post reviews, twice a disgruntled Servpro employee egged my house on camera. There are many other legitimate clean up companies. Please hire any one of them.

These jackasses are something else, paid $1400 for them to do "water remediation" only for them to…read morecut a giant hole in my wall, tear up part of my carpet and then tell me they can't put it back together because they aren't accepting new projects right now, unreal, how do you demolish someones house and then tell them it's YOUR responsibility to put it back together.

I recently hired Servpro to do some mold remediation. I had several people come to give me quotes…read more Several people told me I could take care of the issue myself but I decided to move ahead with Sevrvpro because of the exact way they told me the mold needed to be treated. It matched what I know to be the safest way. I have serious health issues and could not take any risks. I was quoted $650 and was told the mold would be remediated by: 1) Creating a contained work area around the affected area to stop the spread of mold spores and mold debris. This would be done with plastic sheeting to create a closed environment. 2) Use a HEPA Vacuum to remove the mold 3) Remove additional mold with an EPA-registered antimicrobial or however, they saw fit. 4) Leave a HEPA air scrubber in the contained area for a full 24 hours to stop the spread of any mold or spores. ( I was told that was the bulk of the fee) I was told by the professional at THEIR company that was the only safe way to do that. I paid half upfront. On July 3rd an employee came and left (was there for about 5 minutes) and no work occurred. I called the business to see what was going on and was told many different answers but ultimately was told the work has been completed. That was an absolute falsehood. Not only did steps 1, 2, and 4 not happen (even according to the company) but step 3 never occurred either. The employee claimed he wiped the area down but the mold was covered in spider webs and it was clear that was not true. I asked what was going on with the money that I paid since no services were rendered and I was told I would be refunded $25. What was I charged $300 for? To have mold spores inappropriately released into my home? Besides the fraud, this is a serious safety issue. People are entrusting their health and that this company will do things according to the manner they were told. RUN!

ABSOLUTELY DO NOT HIRE THESE PEOPLE!!…read more 1.) Absolutely don't do or complete what they are hired to accomplish. 2.) 5 hours late from scheduled appointment. 3.) Left a mess behind. 4.) Refuse to listen to and work with paying customers. 5.) Refused to contact dealership which was first contact for cleaning biohazards. 6.) Charged 10 hours $1600.00 but were only there for 1 hour 45 minutes(on Video) 7.) Had to hire a truly Competent Professional Company to come and clean up the messes they left behind. 8.) Truck Equipment Failure, then asking Dealership to try and finish their paid work. 9.) THEY REFUSE TO RETURN CALLS! 10.) See you in Court! 11.) WOULD BE ZERO STARS IF IT WERE POSSIBLE

They were aware that we wanted our water leak fixed. Before signing anything, I made sure that they…read morewere going to fix the problem. The worker asking me to sign the documents affirmed that they would fix the problem, not just do demolition. The company says that they will leave like "It Never Happened". They left with a larger hole in our ceiling, and weren't able to tell us where the leak was coming from...saying that "we aren't plumbers". So we paid $1100 for them to cut out drywall and leave it worse than when they arrived.

Please don't call them. There are many other companies to call. They came out quickly, which I…read moreappreciated since the kitchen flooded. They told me that the kitchen needed to be "demolished" and could take 3 to 6 months to tear everything out. After we had the dehumidifier and fans in the house for a few days and an invoice of $3000, they told us we should make an insurance claim because the insurance "basically wrote them a blank check". We had a contractor come out who said ServPro was playing on our emotions. We had an insurance adjustor come out who said the same thing and that ServPro is basically a joke. DONT CALL THEM

We had a small attic fire. The consultation was $450 deposit for them to come look at the damage…read more The $450 would be removed from the cost if we went with them. They were here for 15 minutes max after being an hour late to the appointment. That was 3 weeks ago and we have yet to have any follow up or an actual "estimate" to have any work done.

After my water heater ruptured, my insurance company recommended Servpro of Kirkland. I called them…read moreand they arrived shortly after. David, our project manager, was incredible. He was friendly, helpful, and incredibly reassuring during a very stressful experience. The team they had was also very detailed and clean. They also seemed very honest, and they were willing to come back an extra time when it became clear that the floor would take longer to dry than expected. I would not hesitate to recommend Servpro to any of my family or friends; in fact, I already have. If you are frantically googling "seattle water damage" while your water heater is spraying water all over your garage, as I did not that long ago, this is the team you want to call.

We call ServPro Kirkland for water damage. The final bill is way over the estimate provided to us…read more We got charged for some items that weren't not being used such as PPE, N-95, etc. Poor communication between the workers and billing department and the got charged for the mistake they made. We would not recommend this firm for anyone.

I cannot recommend Servpro gig harbor highly enough! We are building a house, and for multiple…read morereasons beyond our control, our build kept getting pushed out. By the time we finally broke ground and got the framing done, it was October. Unfortunately, the roofers took an entire month to finish putting the roof on, and by that time, the whole house was sopping wet. Add another month for the siders to finish, and even our builder was commenting on how bad the mold smell was. It was growing EVERYWHERE! This was exactly the circumstance we were trying to avoid, as my husband suffers from mold toxin illness. We called Servpro to see what could be done, and they came up with a plan that I am happy to say worked beautifully. They fogged the entire house and crawlspace heavily to eradicate the mold, and put as many dehumidifiers and fans in as our limited electricity would allow. They even came back out to spray a section in our labyrinth of a crawlspace where the fogging couldn't reach. They had some difficult circumstances to navigate, but they always figured out a way to get the job done, and to do it well. We are beyond thankful that they were able to save our house from the mold. They helped us navigate a nightmare situation and afforded us the peace of mind that our new home won't make anyone sick.

When a water filtration system burst in my business, I didn't know what to do. A friend…read morerecommended ServPro of Gig Harbor, and boy, am I glad that I called. Within 30 minutes they were onsite. Within an hour, we had a truckload of drying equipment delivered. The workers were professional and they knew what they were doing. My business was up and running within 3 days, despite the water reaching from the back of the office to the front door. No mold problems. No remaining moisture. I am delighted with my experience with ServPro of Gig Harbor.

Terrible service and pricing. Pieces of trim broken, cracked and missing. I don't recommend this…read morecompany. Glad we chose not to use them beyond the initial water damage. Showed up the first day of the water damage with no drying fans.

We have used this business twice for water damage. The first time was just the clean up and dry…read moreout. The second time was clean up and drying and the repairs. Both cleaning ups and dry out went smoothly and quickly. We would recommend Servpro for clean up and dry out. However, we would not recommend Servpro for repairs. We needed paint, flooring with trim, and some bathroom plumbing. The painting and plumbing were done by sub contracts and done well. The flooring was done by Servpro employees. There was no on site project manager which left managing the project to us. Servpro sent someone to do the flooring that seemed to have little to no experience with installing our LVT flooring. The project took 3 times as long as it should because of mistakes made installing the floor. Servpro also tried to bill us for work they did not do. Again we would recommend Servpro for clean up and dry out. We do not recommend them for the repairs.

Terrible, terrible service. We got put with them when our house caught on fire through our…read moreinsurance but man were they bad. They took bunch of our stuff like old Pokemon cards and never gave them back. The point person helping us suddenly stop responding to us. I had to report her and made a complaint to my insurance.

We were extremely happy with ServPro's service. Mickey and Jesus were knowledgeable, careful and…read moreprofessional as well as being friendly and polite. They took care of a water leak that created damage to drywall and laminate flooring. They handled the job efficiently, sealed off the area, cleanly cut out portions of the drywall that were damaged, treated the area for mold and had a dehumidifier and dryers in place to quickly dry and purify the area. They have now fully removed all equipment and left the area very tidy. I was extremely impressed with their service. When water damage occurs it is nice to receive help from a company that communicates quickly and completely and has the know how and excellent crew to come to our rescue. They are on my "Call first" list for any such damage in the future. Thanks especially to Mickey and Jesus. Property Manager - condominium in Seattle