Not sure what happened or what I did to alienate these people but they were very untrusting and concerned that I would not pay their bill. I was treated like a deadbeat with a zero credit score. (It is actually over 800.)
To begin, I was told the diagnosis would cost $199 but would be applied toward the bill if they did the job, which I intended to have them do. They guy came out, looked at my system for about 30 seconds, and told me I had a leaking irrigation valve (which was already obvious to me). He said the system was old and there were other valves ready to fail as well. We agreed that I should just replace them all. I asked for an estimate and he told me he would have one either by phone or email by the end of the day. There was no request for payment so I assumed we would just roll it into the bill for the job.
Two days later, I called to ask about the estimate. A lady said they guy was too busy to write it up but she would email me one by the end of the day. Two days after that I sent an email asking about the estimate I still had not received. She said it would be around $1200. I said that I would accept that and to put me on the schedule and send a written version of the estimate.
That is when they seemed to get defensive. They said I would need to pay them 50% of the estimate (which I still did not have in writing) before they would even put me on the schedule. After this, and the lack of a timely response earlier, I was getting a little leary of their business. I was willing to give them the benefit of the doubt, however this is not my first rodeo, I told her I would pay the 50% when they showed up to do the job.
They did not reply at all after that except to send a bill for the estimate. Not only did they demand payment THAT DAY or face a 35% late fee, but they dated the bill FOUR DAYS prior! I'd had enough of this company by then. I drove a check for the "inspection" over to their "office" and hand delivered it. I would NEVER do business with people who treat customers like this. Good luck if you do. In the end, I think they just wanted a quick buck doing the "inspection" and never intended to do the work. Sad. read more
