I recently bought a car from Solid Rock Auto Group, and I have been very impressed with the…read morecustomer service and the overall experience. I had a few paint issues that I needed fixed, and he got those done for me at a really good price. Then we had an issue with the charging system in this Honda, so we brought it back out to him. He fixed it, didn't charge us a thing, and it runs great. He also promised us a key fob and gave us one. Just everything he said he would do, he did. He delivered a great car, exactly as he told us he would.

I would strongly caution anyone considering buying a vehicle from this dealership to do extensive…read moreresearch and have any vehicle independently inspected before purchasing. We purchased a used truck that was advertised as being in good mechanical condition and "clean and rust free." We were told this in the listing, in messages, and in person. We did take the truck for a short test drive before purchasing, but the mechanical issues and coolant leak were not apparent during that approximately 10-minute drive. During our hour-long drive home, the truck began overheating, warning lights came on, and we had to stop halfway home to add a gallon of coolant due to a leak. We immediately took the truck to our mechanic, who found multiple mechanical issues as well as severe rust that was concealed with paint, which the dealer later admitted to doing. This was not disclosed to us before purchase. We also discovered the truck had an emissions system deletion that was not disclosed, making the vehicle illegal to operate on public roads. The dealership owner offered to replace the rusted-out bed with another bed sourced from out of state. However, the replacement bed was not the same color and was covered in dents. We declined this offer because we did not feel safe driving the truck the hour back to the dealership, we were not in a position to pay for towing there and back, and after discovering the true condition of the truck and the undisclosed issues, we did not feel comfortable having the dealership's mechanic complete repairs. This is not a case of buyers remorse. We understood we were purchasing a used vehicle and expected that there could be normal wear and age-related issues. Our issue is that the truck was not in the condition it was advertised and represented to be, and that major problems and concealed defects were discovered immediately after purchase. At this point, the truck was not safe for us to continue driving and we were put in the position of owning a vehicle we could not safely or legally use. When we brought these issues to the dealership, they refused to take responsibility and relied on the "as-is" paperwork, despite the vehicle not matching the condition it was advertised and represented to be in. One of our biggest regrets was trusting the dealership owner's words and representations. He presented himself as someone with strong values and honesty, which made us feel comfortable moving forward with the purchase. Unfortunately, our experience did not reflect the trust and transparency we expected. Buying a vehicle is a major purchase, and customers deserve honest descriptions and full disclosure. Our experience was extremely disappointing, and we would not recommend this dealership.

What a fantastic local repair shop! I was given direction to bring my vehicle here for service from…read morea friend who grew up in the area. I was not disappointed as the staff is so friendly and honest. I was unsure what was making my 2000 Honda Accord so noisy when I brought it in to Automotive Rehab. They got back to me the same day upon inspection and found my car was in need of a new ball joint. They helped me get back on the road quickly, are fair priced and did not try to sell me the unnecessary extras like so many mechanics often do. Also, their Napa guarantee makes me feel safe knowing I have guaranteed parts and replacement anywhere on the road especially in my older vehicle. I will be coming back for any future repair needs and highly recommend to my family and friends.

I've taken my 2019 Buick Regal GS to them numerous times and each time they are thorough, don't try…read moreto sell me something that I don't need, and prices are very reasonable. It's hard to find car repair services that are friendly, honest, and great at what they do.

Great place they stayed late to help me get back on the road would recommend to any one !…read more Thanks again

I bought a brand new 2021 Honda Ridgeline from Apostolakis Honda this past weekend and it was the…read moreeasiest experience ever. I've been looking for a new vehicle for a couple of months now and settled on the 2021 Honda Ridgeline. I emailed over a dozen other dealerships around Northeast Ohio and North Carolina (where I am currently located) and the salesman/inventory manager, Scott Dahman, reached out right away. I had a set of questions/demands I asked of every dealership and Scott was nothing but patient and professional. He was not pushy and honest about what he could and could not do. He was very timely with his responses, but at the same time, he did not bombard me with unwarranted emails. After about a week of emailing back and forth with Scott and other dealerships, I knew I wanted to work with Scott. We negotiated everything telephonically and via email. When I went in to sign the paperwork, the process was smooth and painless. I was worried that the dealership was going to add on extra "hidden" fees, but everything everything went as planned and there were no surprises. Scott had everything prepared for me and I was out of there in about an hour. Go check out Scott for any of your vehicle needs. He'll take care of you and make sure to get you the best deal!

Be Leery of this dealer! They sell you a 120,000 bumper to bumper warranty on a brand new Accord…read moreTouring hybrid. Nothing to worry about, right? Think again! I have bought 3 new Hondas in the last two years from this dealer. It's like pulling teeth to get them to do warranty repairs in general. Service is a nightmare. My Accord (2023) has rust on both rear doors inside the seals. They denied my 5 years unlimited milage rust claim. They could care less and send you on your way. I have been back and forth with corporate for over two weeks, stonewalling, gaslighting, endless transfers from department to department. $2,000 a month in Honda payments, not exactly the $2,000 a month treatment! Now I pursue Arbitration and a possible lawsuit. The mask falls off and you can see what this truly is, taking your money with a smile on their face and then turning their back on you. S-H-A-M-E. Everybody is all smiles when they get their car and promises. I am here to tell you with experience just wait and see!

Thank you to the whole staff for making my purchase of my CRV very stress free. From the time I…read morewalked in the door until I left with my vehicle everyone made me very welcome. Thank you to Liz Medina, Mike the manager and Mason the finance manager.

Never again will we go to classic Honda. Sold us a used car…read morethat they certified in excellent condition and now less than a year the whole engine needs to be replaced. We have kept up with all maintenance. It was implied during my conversation with them that this was not the case. Stay away from classic Honda of Streetsboro!

I took my car to Excalibur due to a small accident. They did an amazing job, even fixing hidden…read moredamage I wasn't aware of. The outside of the car looks like a new car. (Too bad there wasn't an accident-related reason to clean my messy inside.) The repair took much longer than I expected, but I had a rental car the whole time. The people were great. My only slight issue is that they didn't communicate about the delay. However, they are the best repair shop I have ever used.

I have to say to anybody looking to get any body repairs done to their car. Call Excalibur. Ask for…read moreEmily. That's who I spoke and had the pleasure of dealing with. Total professionalism all the way through. Always answered her phone and called me when she said she would. If your vehicle needs body repair done. Call Excalibur. You'll be glad you did

we always take our vehicles to Penney's when we need body work done . they are consistently…read moreprofessional in their attitude and always provide high quality parts and workmanship. we would recommend them to anyone in need of auto body work.

Being a woman, my past experience with another auto body shop left me feeling extremely distrustful…read moreto say the least. The workmanship was poorly done and the cost of the repairs was considerably higher then estimated. I'm sorry to say that I did not expect this experience to be any better but I am quite happy to say that this was not the case at Penney's Auto Body Shop. I was not only treated with the upmost respect I was also made aware of everything that had to be done, including any repairs not made before and those costs. I have absolutely no doubts or concerns about taking my car to Penney's again if I find myself needing any auto body work done again. Thank you so much! Mildred L Coleman

Shawn and Justin are very knowledgeable and on point with getting your car or truck back on the…read moreroad in a timely manner. I cant say enough about them . what we say on my end of town " they are the Bomb" the price is right, my car is tight, and before i bid you goodnight, visit Fast Lanes, that's all i can say, two brothers made my day! and don't forget TYLER!

These guys are the best i dealt with. They care about your vehicle. Great service, these guys are…read morethorough about any issues you have with your vehicle. And it's a friendly atmosphere there. I would recommend them ever time on any situation you have with a vehicle!!