I recently bought a car from Solid Rock Auto Group, and I have been very impressed with the customer service and the overall experience. I had a few paint issues that I needed fixed, and he got those done for me at a really good price. Then we had an issue with the charging system in this Honda, so we brought it back out to him. He fixed it, didn't charge us a thing, and it runs great. He also promised us a key fob and gave us one. Just everything he said he would do, he did. He delivered a great car, exactly as he told us he would. read more

I would strongly caution anyone considering buying a vehicle from this dealership to do extensive research and have any vehicle independently inspected before purchasing. We purchased a used truck that was advertised as being in good mechanical condition and "clean and rust free." We were told this in the listing, in messages, and in person. We did take the truck for a short test drive before purchasing, but the mechanical issues and coolant leak were not apparent during that approximately 10-minute drive. During our hour-long drive home, the truck began overheating, warning lights came on, and we had to stop halfway home to add a gallon of coolant due to a leak. We immediately took the truck to our mechanic, who found multiple mechanical issues as well as severe rust that was concealed with paint, which the dealer later admitted to doing. This was not disclosed to us before purchase. We also discovered the truck had an emissions system deletion that was not disclosed, making the vehicle illegal to operate on public roads. The dealership owner offered to replace the rusted-out bed with another bed sourced from out of state. However, the replacement bed was not the same color and was covered in dents. We declined this offer because we did not feel safe driving the truck the hour back to the dealership, we were not in a position to pay for towing there and back, and after discovering the true condition of the truck and the undisclosed issues, we did not feel comfortable having the dealership's mechanic complete repairs. This is not a case of buyers remorse. We understood we were purchasing a used vehicle and expected that there could be normal wear and age-related issues. Our issue is that the truck was not in the condition it was advertised and represented to be, and that major problems and concealed defects were discovered immediately after purchase. At this point, the truck was not safe for us to continue driving and we were put in the position of owning a vehicle we could not safely or legally use. When we brought these issues to the dealership, they refused to take responsibility and relied on the "as-is" paperwork, despite the vehicle not matching the condition it was advertised and represented to be in. One of our biggest regrets was trusting the dealership owner's words and representations. He presented himself as someone with strong values and honesty, which made us feel comfortable moving forward with the purchase. Unfortunately, our experience did not reflect the trust and transparency we expected. Buying a vehicle is a major purchase, and customers deserve honest descriptions and full disclosure. Our experience was extremely disappointing, and we would not recommend this dealership. read more

Bought a 2014 Silverado from this group. Looked good and the people were nice enough. It turns out after the cosmetic deception of the frame of this vehicle, it is a disaster. I don't believe it will last another year or so. The rotted frame was filled with spray foam and covered with bondo and a thick coating of rust proofing to hide it. Upon inspection during the purchasing phase it appeared solid. A lot of effort was put in to concealing this condition. I now have a $20K vehicle that I wont get four years out of. I am currently trying to weld repair this frame but there is not much solid metal left to weld to. I feel the true condition of this vehicle was know and not disclosed as well as covered up. If you are going to buy from here spend more time evaluating the situation because the "undercoating" they provide as a benefit conceals the truth. I made a bad choice purchasing this. Buyer beware. read more

Picked up a Civic Si from Dan and everything went smooth. Dan was a good guy and easy to talk to. Car is great, no hidden surprises or fees or haggling. Quick, simple and fair. Would definitely recommend checking out vehicles from this dealer. read more

Solid Rock Auto Group - Auto Repair Near Me - Garrettsville, Ohio

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Purchased an suv last month. Got a great price and fantastic service. Then brought another vehicle in for service and got honest help and direction from Dan. I can't say enough about this place they have my business for good. read more

we purchased a mini van and i cannot be more happy! it didn't take too long before i got to drive our new "baby" home. there were a few concerns but Dan was quick to put a few finishing touches on our deal. i know when the time comes to get another new car, we will be going there first. read more

As dishonest a pair as I've ever seen. Bought my Dakota and when inspected in PA was told it has massive frame damage that was obviously covered up intentionally and is unrepairable for inspection. Honorable decent mechanic stated " not repairable for roadworthy operation".Apparently duct, tape and undercoating was used in places to mask major issues. I was told vehicle was gone over completely and repairs were made-Lie. Was told had a warranty-lie-then was told it didn't. It's obvious to me I was lied to just for a sale. When contacted, they basically hung up on me,was ghosted and didn't answer or return any further calls. Kyle and Bob here are right. Stay away. read more

Absolute crap! Dropped me 10 points on my credit BEFORE I even said I wanted any of the rusted junk on their lot. They lie, and tell you anything just to bait and switch. Stay away read more

I had a wonderful experience buying a car from Solid Rock Auto Group. Dan was incredibly helpful and supportive and worked with me to make sure my purchase was right for me. All of their cars looked like they were in great shape - they really take care to have good quality vehicles in stock. They put in new brakes and rotors and offered to help me find good quality tires at the best price. I felt taken care of and that I could trust Dan and his team. He is experienced and knowledgeable and the fact that they offer a warranty made me feel extremely confident in my purchase. I highly recommend SRAG and will definitely return to them in the future. Thanks!! read more

Excellent customer service, fair, easy to work with, no hassle, honest, worth the hour drive for the best deal on my used Honda. Silas and Dan were very straight forward no bs and run around, highly recommend read more

Great experience. We will be buying our cars here in the future! Dan took really good care of us.

We just bought our third car off Dan and Solid Rock Auto. We are so happy with this Honda that we purchased. Working with Dan is always a joy. He is courteous, trusting and upfront with you regarding any vehicle. It is hard to find professionals like this in the car business still, but I'm glad we did. We live over and hour away and Dan had everything ready to go for when we arrived. Great Job, Dan! read more

Jeff.H I was I was looking to upgrade my truck and found Solid Rock Auto Group on car gurus.com talked with Dan the owner about a truck I was interested in. he gave me what I wanted out of my truck for trade in value or close enough that I drove up there which was a 2.5 hour drive from my location and I was a little worried that I would get there and he wouldn't give me what we had discussed for trade but to my surprise he found some rust & small hole in the rear finder well that I was unaware of and still honored trade in that we had discussed over the phone. and he had the paper work all ready so we could make it back in time to let the dogs out lol thanks again for the great deal and car buy n experience. read more

What a great truck buying experience! Dan is a great guy to deal with, no pressure or hard sell, just wanting a satisfied customer! I bought my new 2008 Colorado 4x4, and drove it home the same day; a one owner (free CarFax) quality vehicle with low miles for its age, very well maintained and with a 3 month service contract included in the internet pricing. I had a minor issue show up two days off the lot and he took good care of me. I would certainly shop there again, and would recommend him to friends and family. You won't be sorry! read more

I've purchased two vehicles now from Solid Rock Auto Group and there's a reason I keep coming back! Phenomenal service, they make the car buying process a breeze. The staff is VERY helpful, on the ball with anything you may need. They go out of there way at Solid Rock Auto Group to make sure you're leaving there with a smile on your face. I recently purchased a 2014 Chevy Malibu and I am EXTREMELY pleased with it. If you're looking to purchase a vehicle look no further, Solid Rock Auto Group is the place to see! They have a large selection. They are VERY professional too. You will not be disappointed! read more

Amazing service! They made the process if buying a car so simple. Good, honest people with great deals. I would definately come back.

Stay away! This dealer is shady. Bought 2500 Chevy truck, nothing but problems. Drive train bad, had to replace in less than a year. Exhaust manifold bolts broken and jerry rigged together had to pull heads to fix correctly. Cost thousands of dollars in repairs. This place seems friendly but in reality hides behind a fake facade. read more

I could not have asked for a better car buying experience. Dan and the Solid Rock Auto Group team greatly exceeded my car buying expectations! So hard to fine honest trustworthy individual's nowadays, but you will definitely find that here! We were so pleased with our first vehicle purchase we just recently purchased our second vehicle and I can't wait to buy my third from them!!!! Thank you for taking care of me and my family!! read more

I bought my van from Solid Rock Auto Group back in November. It had a few small problems that Silis said he would take care of and he did, he even fixed a few things I was not aware needed fixing. They treat you fair and are honest. I will be a repeat customer and recomend them to every one I know. I even got my husband to trade in his trusty ride for a nice shiny truck.Dan even paid me a finders fee,( did I say it was my husband!) If you need a ride this is the place to come, you will not be sorry but you will be back!! read more