I recently bought a car from Solid Rock Auto Group, and I have been very impressed with the…read morecustomer service and the overall experience. I had a few paint issues that I needed fixed, and he got those done for me at a really good price. Then we had an issue with the charging system in this Honda, so we brought it back out to him. He fixed it, didn't charge us a thing, and it runs great. He also promised us a key fob and gave us one. Just everything he said he would do, he did. He delivered a great car, exactly as he told us he would.

I would strongly caution anyone considering buying a vehicle from this dealership to do extensive…read moreresearch and have any vehicle independently inspected before purchasing. We purchased a used truck that was advertised as being in good mechanical condition and "clean and rust free." We were told this in the listing, in messages, and in person. We did take the truck for a short test drive before purchasing, but the mechanical issues and coolant leak were not apparent during that approximately 10-minute drive. During our hour-long drive home, the truck began overheating, warning lights came on, and we had to stop halfway home to add a gallon of coolant due to a leak. We immediately took the truck to our mechanic, who found multiple mechanical issues as well as severe rust that was concealed with paint, which the dealer later admitted to doing. This was not disclosed to us before purchase. We also discovered the truck had an emissions system deletion that was not disclosed, making the vehicle illegal to operate on public roads. The dealership owner offered to replace the rusted-out bed with another bed sourced from out of state. However, the replacement bed was not the same color and was covered in dents. We declined this offer because we did not feel safe driving the truck the hour back to the dealership, we were not in a position to pay for towing there and back, and after discovering the true condition of the truck and the undisclosed issues, we did not feel comfortable having the dealership's mechanic complete repairs. This is not a case of buyers remorse. We understood we were purchasing a used vehicle and expected that there could be normal wear and age-related issues. Our issue is that the truck was not in the condition it was advertised and represented to be, and that major problems and concealed defects were discovered immediately after purchase. At this point, the truck was not safe for us to continue driving and we were put in the position of owning a vehicle we could not safely or legally use. When we brought these issues to the dealership, they refused to take responsibility and relied on the "as-is" paperwork, despite the vehicle not matching the condition it was advertised and represented to be in. One of our biggest regrets was trusting the dealership owner's words and representations. He presented himself as someone with strong values and honesty, which made us feel comfortable moving forward with the purchase. Unfortunately, our experience did not reflect the trust and transparency we expected. Buying a vehicle is a major purchase, and customers deserve honest descriptions and full disclosure. Our experience was extremely disappointing, and we would not recommend this dealership.

This business seems to be a hub for the auto auction-- they issue their titles there, and there is…read moreno real way for them to be reached. I inquired about a car listed on their website previously, however, was redirected to a fax line, and it appears as though the location is closed to outside traffic. Be that as it may, I ended up buying a different vehicle from another dealer, who bought it from the auction from this dealer, and the title was issued fast, no complaints, and the vehicle runs and drives great.

Feezles don't provide prices up front, and after you finish pulling parts that overcharge…read moreapproximately 20% less than new. Which considering the work involved to remove your own parts, I feel this is a rip-off. I inquired why, and they stated that because of his employees, which, by the way, didn't help you remove parts.

Everyone is great here but very unorganized. If they would have someone at the door directing…read morepeople to where they need to go and if the people pulling the parts would grab the parts paper instead of walking by the papers looking to see if it's easy or not it would have been a lot better. Parts came in from Fedex and no one even knew that it was there.

Tom's Tire in East Palestine is a very nice local tire and service shop that will still pump your…read moregas for you! We had an issue with our tire losing air every day, and they got us in quick without an appointment. They also took the time to educate us that this is a common problem with aluminum rims in the very cold, and that they cleaned the rim and remounted the tire and the problem was gone. Tom's was also able to get us a great price on a pair of tires and installed them the next day. I'd highly recommend that you try Tom's the next time you need service in the East Palestine area.

I use these guys for everything I can: tires, oil change, brake pads, and even an alternator…read morechange. They are always fast, efficient, and friendly, and I feel their prices and rates are very reasonable. I highly recommend.