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    Hyatt Regency Boston Harbor

    3.7 (285 reviews)
    Open Open 24 hours

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    Blood stains on bed sheet
    Mandi W.

    After spending all of my rewards points for this hotel (equivalent to $375!), I was mortified by what I saw. The joker working the customer service desk was severely unprofessional, slouched, kept typing on his computer not even acknowledging me, didn't even bother looking up when he said "ID and credit card!" I walked up, said "Hi, how's it going?" He completely ignored me, handed my ID back, and handed me the credit card and told me to scan it. It was "declined" for some reason and he did it again himself which left me with 2 temporary holds. Thankfully my credit card dropped one of the holds. The hotel was dirty, smelled bad, and my room had peeling paint in the bathroom, the shower door didn't close completely so water got all over the floor - and the lighting was awful. People really pay $375 for a room like this?! I pay $150 for 10 times better and YES even at airports. I travel a lot for work, and leisure so I'm not new at this. Which is also why I had 40,000 points to spend. My daughter came with me on this trip and she pulled down her sheets and saw what looks like blood on them. We were so exhausted from traveling since 3am, she just came over to my bed to sleep after seeing this. I am not happy about this, and truly do wish I can just have my points back due to this. The hotel has no pool, either. It's mostly a pilot, flight attendant, business hotel with no extras. Sad. Disappointed. And broke.

    Vijay S.

    We stayed here for one night before our flight. Check-in was smooth, although the front desk staff forgot to give us our free clam chowder tokens, which I had to pick up later. The beds were comfortable, and our room had a great view overlooking the runway -- a really cool touch. The airport shuttle was convenient, running every 20-30 minutes and taking about 10-15 minutes to reach the airport. We tried a burger from the restaurant, which was decent. Overall, it was a pleasant stay.

    Lydia C.

    I attended a conference hosted here (did not stay in the rooms here) and was BLOWN AWAY by the food served at lunch. It was Mediterranean-style and every single dish, from the roasted salmon to chickpea soup to variety of salads, was delicious and felt healthy. I've hosted and attended many conferences at hotels before and I know that isn't always the case, so I'm particularly impressed!

    Bret B.

    I have started staying in Hyatt more frequently and this did not disappoint. Easy check-in Clean ,well appointed, & comfortable room Helpful staff Fair price on this visit Easy parking Location very close to airport After 10 years of Hilton diamond, I really don't see any value in the Hilton program. Hyatt generally has nicer properties and for similar price I think I'll start staying in these hotels for frequently.

    The image shows a city skyline with numerous high-rise buildings across a large body of water. The view is framed by a window with partially drawn curtains on either side. The water appears calm with a few boats visible, and the sky is clear and blue.
    Sara G.

    The Hyatt Regency Boston Harbor is my favorite airport hotel in Boston. The views of the harbor and the city skyline are unbeatable--so much better than staying in the middle of the city, in my opinion. They've got regular shuttles to and from the airport, which makes it super convenient, and the rooms are clean and have everything you need. Gym is good. Breakfast is solid too, which is always a plus. If you're looking for a reliable spot with great views, this is it.

    Larry G.

    Some minor issues like there is some small holes in the bathroom. Had issue with the shade going up and down and had issue changing channels. They give you $10 dinner credit but you must use it by 10 pm and it's only for dinner. After that, you can't use it. they give you clam chowder token chip to redeem at the restaurant but you must get it before 10 pm and you can't not get it before noon the next day so all these redemption options are limited.

    Quynh M.

    This hotel property is AWESOME! The location is right at the Boston airport and the view of the harbor is beautiful. Equally important is the staff. Always cheerful and willing to do what they can for great customer service. And while I'm at it the onsite restaurant Harborside Grill is better than the average hotel restaurant. It serves its purpose well for what it is. I particularly enjoy the egg white omelet as many places do not provide the option to have egg whites. Anyway when I'm traveling to Boston, this is one of my favorite hotels.

    Margerita pizza
    Patricia M.

    The hotel itself is great. I had a beautiful room with an amazing view of the harbor. Room was spacious and clean. Hotel staff were professional but not particularly friendly. The hotel is about a mile from the airport and had a 24 hour shuttle. There is some great outdoor seating right in the harbor and you can take a water taxi into Boston from there. The disappointment is twofold. First I didn't appreciate the $50 destination fee which gave me a whole two bottles of water and a $20 credit if I dined there- excluding alcohol. These add on Fees are misleading- just put them in the actual rate- stop trying to fool people that the place is less expensive than it really is. The restaurant was the big disappointment. Again beautiful view from the table but food and service were disappointing. Our appetizer showed up before we got water or our drinks. My server dropping it off failed to leave plates so we had to hunt those down. I ordered a flight of Sam Adam's beer and the server just put them down and off he went without telling me which beers were what. The roasted onion appetizer filled with spinach and cheese was different and tasted amazing. The margarita pizza we ordered was disappointing to say the least. Very little tomato sauce on the pizza and toppings were tasteless and not very generous. It lacked seasoning and the crust was dry. We will definitely be staying at the hotel again and we will definitely not be going back to the restaurant.

    runway view - The image shows an expansive airport runway with taxiways and markings, bordered by parking lots filled with cars. A water body extends beyond the runway, with a cityscape or industrial area visible in the distance. The sky is cloudy and gray, indicating overcast weather conditions.
    Courtney J.

    Wow. I haven't stayed in a Hyatt in a long time but I think this will be my new go-to when looking for a hotel chain. Room was great and even though I asked for "harbor view," and we got "runway view," it was really cool. We loved seeing planes taking off during the afternoon while settling in. And - very soundproof - didn't hear any noise from planes. Nice to get a little "destination gift" too but I had to ask ("are these for a wedding or conference?) before the Front Desk offered it to us. I do wish there was an option to make the bathroom and makeup light brighter.

    Our bathroom, it has a tub too
    Oanh K L.

    The hotel decoration is quite plain, a bit outdated. Staffs are helpful & my room view is amazing & peaceful. Hotel shuttle bus pick up and drop off are very convenient, run 24/7 every 20 mins. We didn't spend a lot of time at hotel rather than sleeping & shower but I would love to stay again to enjoy the view more & maybe try their restaurant.

    Beautiful view!
    Iandra M.

    "The room was very modern,large, comfortable and clean. The view was excellent. Service was also excellent. The shuttle to and from the airport and subway was excellent. We also enjoyed the outdoor space with fire pits."

    Spaghetti squash wild mushroom ragout
    Mark H.

    NEW MENU/REFRESHED DECOR/ALWAYS HELPFUL TEAM. GOOD GETS EVEN BETTER! This HYATT is my entry/departure point for Massachusetts. Two visits in February gave me a flavor of the new menu/beverage list including seafood, vegetarian, poultry and meat. They improved their coffee since my visit in March. Liked the 2 sizes of wine pours to keep you legal or help you sleep. Great views and water taxis to beat traffic to downtown. Roll out of bed into the free & frequent shuttle to catch an early flight and avoid air traffic later in the day. I've stayed an extra night just to meet friends and see ball games, concerts and museums. With an easy getaway.

    Morning view out our window.

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    The water taxi gets you right up to all the hot spots - aquarium, tea party, tour busses, Fanuiel Hall, etc....

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    Hyatt Regency Boston Harbor - hotels - Updated May 2026

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