Complaint:
This is my third complaint about this store.
We may have the largest store . . . .
But we have the dumbest store by far!
1. I was told by a manager in store, that my favorite scent of laundry detergent could and would be ordered for the store so I wouldn't need to shop online or with a janky store in Cedar Rapids. He said, "If the largest HyVee can't put it on the shelves, we have a problem." I've waited over a year now for this product to no avail. HyVee . . . you HAVE a PROBLEM.
I shop for laundry needs online now.
2. I asked the pharmacy to transfer my prescriptions from this pharmacy to the HYVee pharmacy store in Cedar Rapids on Blairs Ferry Road while visiting CR for a length of time last summer. They didn't know how to do it, and the pharmacy in CR had to talk the people in Gretna through the process STEP BY STEP. I now use Walgreens as my pharmacy. Bummer. This is a problem if you're not providing the proper training for your workforce. That's a HyVee problem.
3. This is the latest!! Monday, May 5, 2025, I spoke with Bakery personnel at the Gretna HyVee, requesting 3 dozen donuts for my Rockin' Rohwer Ringers last rehearsal. I can't believe the response I got! "I'm sorry, but we cannot fill any donut requests this week as we look for another Bakery to make our donuts." WHAT!!???!! The world's largest HYVee doesn't make its own donuts???? The bakery space is beautiful and well equipped!!! And I'm told they don't make their own donuts and are looking for some other bakery to make their donuts????!!! Excuse me??? Did I hear correctly???? No way!! How ridiculous!!! This "takes the cake!"
I'm from Iowa. I've always loved HyVee. I am, no, strike that . . . .I was so excited to have HyVee open in my neighborhood, just 3 houses away from my house. I look at the back of the HyVee from my deck. I was SO excited . . .
I told friends and neighbors how wonderful to have HyVee right here! I boasted that we have the biggest in the world HyVee in my backyard. . . . and now I can only speak ill of this HyVee.
What is happening? Hy Vee used to have the best customer service. I expected the best product choices. And I loved the bakery!
And now I shop elsewhere. So sad. So very sad.
I'm afraid more loyal patrons may shop elsewhere. You are losing customers. . . loyal customers. I don't see helpful smiles in every aisle anymore. I see people putting in some time for a quick buck.
I'm still shopping an Iowa store . . . Fareway will get my business . . . and Amazon, and Whole Foods, and (I hate so say it) Walmart. I am very disappointed in HyVee. I know I am only 1 customer lost. I wonder how many more? You have a problem.
Sad. read more