Working in an industry that is customer-focused, it's something I truly strive to see wherever I go. It also, I believe, is something that a lot of people take for granted (or never notice). At this Hy-Vee Drug Town (essentially, a convenient store/pharmacy version of Hy-Vee) one doesn't really expect much. You just get what you need and go. No biggie. Well, I wanted to place a little credit to cleanliness, friendliness, and helpfulness of this overlooked spot in Downtown Ames.
I have never - ever - had an unpleasant experience here. Each time I have stopped by there has been someone asking me how they can help or a pleasant hello, or maybe some small talk. Maybe not in every aisle, but there is a helpful smile somewhere.
One personal example is a morning I forgot my wallet. I stopped by to grab a quick cup of coffee before heading in to work. When I got to the counter I had realized I forgot my wallet. I apologized, and told her I would have to come back. As I turned to leave the lady at the counter said, "just get me next time," and smiled. She allowed me to take my VERY needed coffee.
They have a standard black coffee container. To holds really basic, $1.00/cup coffee...but guess where I go every morning? It's not Starbucks.
Thank you to the wonderful staff & crew of this establishment.
And yes - I reimbursed them for the cup even though they said I didn't have to. read more