Greg is the man. My entire family goes here (6 vehicles)…read more Greg is always honest, fair and fully transparent with everything. Will never go anywhere else.

I've been a client for 10+ years. I trust them with all our vehicles. They are honest, honest,…read morehonest, and did I say honest? Reasonable prices and they do great work. They are always polite and professional.

The Head mechanic at this shop always helps me determine the best direction when making Auto…read moreRepairs. He comes in way under the dealership and the work is precise. A little old school personality but lots of experience and always lands on the issue.

I went to get my van repaired and the job was done very sloppy. they drilled out a part but didn't…read moreremove all of the debris so it started giving my engine problems . when I took it to the dealership the found debris in the motor coming from the same area where the part they replaced because they had to replace it again. so when I came back to present them the paperwork from the dealership where it states the debris that was in the space from the part they replaced from the drilling they did to replace it caused engine damage, they told me they will not help me and declined wrong dueing. very unprofessional. Definitely not fair to their customers!! what's fair is fair . Don't become a victim like me guys !!

Came here for a car inspection for my Tesla M3 and was done in 10mins!!! Amazing service and…read morerecommend to all Tesla owners

Service was so nice and polite, quality of work was great . Highly recommend this business.read more

I have great update on my service from this shop. The shop takes care of more than I can see and…read morewould know to look for and that makes me happy. My engine also runs great!!

Literally go ANYWHERE else! They must have all new mechanics or something. I paid $3000 for some…read moremajor work to be done and my car has never been the same. Even the problem I brought it there for was better than what I am dealing with now. They then took a total of 4 days (most of the time not looking at my car) and could not figure out the issue. They assumed it may be this or it may be that and nothing solved the issue and everything was clearly a shot in the dark. This place went downhill fast!

very great service, highly reccomendable and warranties their work. staff is always kind when I…read morecall or show up, they do walk ins or reservations.

On October 30th at 2:09 PM, I brought my car to Pep Boys Auto, store #1480 (1846 5th Avenue, Bay…read moreShore, NY) for a state inspection, Service Work Order #2086265. My car failed inspection because it was missing one rear driver-side lug stud. What's most disappointing is that neither the technician, Edward F., nor the service manager, Paul Nembhard, said a single word before performing the inspection to inform me that the missing lug stud would cause an automatic failure. If they had simply told me, I could have easily purchased a replacement lug stud elsewhere since one was not available for purchase in-store, which was an inexpensive fix, and avoided failing the inspection altogether. When I asked Paul why they wouldn't notify me about an issue like this before proceeding, his response was that it "wouldn't be ethical." That explanation made absolutely no sense. There is nothing unethical about informing a customer of an issue that will cause their car to fail. What would be unethical is passing the car without the repair, which I never requested or implied. Instead of understanding my point, Paul completely misconstrued my words, repeatedly insisting that I wanted his mechanic to "do something illegal" by passing the vehicle as-is. That was not what I said or meant. I only wanted to be notified of the issue so that I could fix it before it resulted in a failure. To make matters worse, after the failure, I was told I would have to pay an additional $10 for the reinspection once I replaced the lug stud. When I expressed my frustration about the lack of communication that led to this unnecessary cost, Paul's only response was, "It's just $10 to get the car reinspected." That dismissive attitude showed zero concern for my time and money. I even made the analogy that if my windshield wiper was missing, something Pep Boys conveniently sells in-store, any reasonable manager would suggest buying and installing one before failing the inspection. Paul had no answer for that either. On top of everything, I was charged an additional $10 to have the car reinspected at another state approved facility after I resolved the issue myself. This was a cost that could have been avoided entirely had they communicated properly from the start. This entire experience reflected a serious lack of professionalism, poor communication, and a disregard for customer service. I left extremely dissatisfied and disappointed. I will not be returning to Pep Boys Auto, store #1480, and I strongly advise others to take their business elsewhere.

One of if not the only honest shops I've worked with..... That alone deserves 10 starsread more

From the owner: We accepting new customers read more

I visited Long Island from Toronto, Canada on a road trip, ran into issues with my aftermarket…read morespacers came to them to find a solution they ended up removing them at no cost and gave them back to me so I could warrantee them. Ricky and Caesar were very friendly and helpful!

The assistant manager the Afro American one was professional and helpful the other one was loud and…read morecursing. When I arrived he was talking to someone online about personal stuff cursing a lot and they have a female in here but even if there wasn't that's not professional. The service was good I came in for one tire they changed 3 and gave me a discount. I wanted run flats but he explained the price of $1600 and said it wasn't worth it so I end up paying $689 for tires all season said I'm better off I got good value for my money.

I can't say enough about Juan at the Bay Shore Pep Boys! I was leaving for work and got a message…read moreon my dash that my rear passenger tire only had 24 lbs. pressure. After checking the tire, I found what looked like a bolt in it. I went right to Pep Boys and Juan took me in immediately. He did the work himself, was able to remove the bolt, plug the tire and get me on my way to work. Juan is the Best and I highly recommend the Bay Shore Pep Boys!

I brought my vehicle to Pep Boys because it was experiencing a significant shaking issue. I…read morespecifically requested that the vehicle be thoroughly inspected and test driven to accurately determine the cause of the problem. Based on your diagnosis, of control arm replacement and front tire and front rims. I authorized repairs totaling $2,291.62. After these repairs were completed, the original shaking issue remained. Your technicians then informed me that the tie rods were the cause and replaced them at no additional cost. When that failed to resolve the issue, they said it was my back rims causing shaking of vehicle, that failed to resolve issue as well. I was then told that the vehicle required a rack and pinion replacement, which would have resulted in thousands of dollars in additional repairs. They said they will order parts and have yet to contact me. Because I had lost confidence in the diagnosis and lack of customer service. I sought a second opinion from another repair facility. The second mechanic immediately identified the actual cause of the problem: both rear brake calipers were seized, requiring replacement of the rear brake calipers, rotors, brake pads, and brake hoses. After these repairs were completed, the shaking issue was completely resolved. It is evident that the repairs performed by Pep Boys did not address the reason my vehicle was brought in for service. Had I relied on your recommendation, I would have unnecessarily paid for an expensive rack and pinion replacement while the actual problem remained unresolved. Additionally, after reviewing my paperwork, I discovered that the invoice provided to me contains another customer's name and address instead of my own. This represents a serious mishandling of customer records and raises concerns regarding your recordkeeping and customer privacy practices.

Bob and Eulics helped me. i was in a really bad spot. I called the day before at a different…read morelocation to schedule a tire change and they didn't transfer the tire. I went to this location where the tire was and they did everything possible to help! this is my wife's car and my schedule is nuts. I would highly recommend.

I honestly cannot complain enough about Mavis, specifically the Deer Park Avenue and Commack Road…read morelocations. And unfortunately, the biggest problem has been the Regional Manager. I had to visit these locations multiple times. I want to be fair and say the employees at Commack Road were great. They kept apologizing for what happened at the Deer Park Avenue location and were actually trying to help me. Everything was going fine until the Regional Manager got involved. This is the same Regional Manager who previously promised me he would handle the situation and sent me to the Commack Road location so I wouldn't have to deal with Deer Park Avenue anymore. While I was there, he ended up speaking to one of his employees on my phone. I was standing about two feet away from the employee. The phone wasn't on speaker, but I could clearly hear the Regional Manager talking. Then I heard him say, "Fuck this guy." Seriously? I'm standing right there, and this is how a Regional Manager chooses to talk about a customer who is already dealing with an ongoing issue? I don't care how frustrated you may be with a customer. You don't talk about them like that, especially when you're supposed to be the person responsible for resolving the situation. The employees at Commack Road were actually doing their best, and I have nothing bad to say about them. My problem is with the person who is supposed to be leading them. In my opinion, this Regional Manager needs to either be fired or seriously retrained on how to deal with customers and represent the company. After everything I've dealt with, hearing a Regional Manager say "Fuck this guy" while I'm standing two feet away was the final straw. Mavis really needs to do better.