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    A&L Heating Cooling & Home Improvements

    A&L Heating Cooling & Home Improvements

    (12 reviews)

    We contracted with A&L in early June 2018 to install Mitsubishi ductless air conditioning in our…read moreCape style house. We applied for a Mass Save Loan which took till the middle of June to get checks issued to start the work. After a one week slip in the first expected start date A&L arrived on Monday July 2nd as promised to begin the installation. We had wall units hung in 5 separate rooms tied into 2 outdoor condensers. Mark, the A&L technician, who worked the job from start to finish was outstanding. It was a hot and humid week but Mark put in full days Monday, Tuesday, Thursday And Friday only taking Wednesday July 4th off. Mark got one condenser with 3 wall units up and running by the end of he day Thursday and the other condenser with 2 wall units humming on Friday. The guy was working alone till Thursday when his assistant Chris arrived. That helped speed the finish of the installation. So far we love the way the Ductless AC is performing and very satisfied with our selection of A&L to do the work. Luke who I dealt with on the contract was very responsive, helpful with the loan process and kept me informed on their scheduling of my work.

    I was initially pleased with their low key attitude, but now recognize a lack of professionalism…read more Indoor units were not level when installed, and it was a battle to get them straightened. I was never offered a yearly maintenance contract, and when problems arose, I was told I was low priority, had to wait several weeks or face a $300 priority fee. I questioned the price of a repair, and a new invoice was sent immediately for $200 more. I asked for a description and price of maintenance service, and was told that I should take my business elsewhere. Luke should not be in front of a customer, stay away.

    KAM Appliances - KAM Appliances Hyannis

    KAM Appliances

    (154 reviews)

    I had requested to have a service technician come out to my house to listen to the new dryer after…read moreturning it on so he could here the normal sound as thecdrim turns. He is ordering a repair kit that includes new pulleys, belt etc and will return to replace the parts. The dryer is functional so we can use it. The service technician Tim was very pleasant and customer friendly and quickly diagnosed the problem. He also gave me some maintenance tips on cleaning the lint filter on the back side. He also showed me two tips on my dishwasher and two tips on my refrigerator to better maintain it. I really appreciated Tim taking about 10 minutes to show me all of the tips. In my opinion,Tim is a very good asset and represents KAM very well. Charles Mokeler Dennis MA

    I purchased over $5000 in kitchen appliances with an interest in LG products. The salesperson, Jack…read moreGilooly, convinced us to Purchase GE appliances and offered $800 in a bundle rebate. I have tried for months to receive these rebates, many emails and calls with no response. Finally reached the COO Jay Upton and explained my situation with months of frustration. His ridiculous suggestion was to return the appliances which means hiring an electrician and plumber to disconnect them for pickup. I tried to reach the owner several times but no response. In addition, KAM sent the wrong refrigerator and requested me to pay a 30% return fee and another delivery charge which I refused to pay. Their sales manager Frank even stated there were no GE rebates at that time. After I provided documentation on the rebates given to me from Jack, Frank said to call GE. I contacted GE and their rebate company and since months passed, GE said to contact the dealer for their assistance. KAM provided no assistance, made excuse after excuse and I never received these rebates $800 rebates promised. I thought I would support local businesses instead of the Big Box stores. It was a Mistake. The story they post on customer satisfaction is a joke. I strongly suggest you shop elsewhere. Hopefully the owner will contact me after this reading this review. Very frustrated and disappointed

    HVAC Services - hvac - Updated August 2026

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