We arrived to scheduled appointment 12:50pm. Mother had a 1pm appointment. At 1:20pm after I heard three other individuals called at 1pm and there after, I respectfully asked receptionist what time appointment was just to confirm it was 1pm. She confirmed 1pm. Do you guys triple book as the three others called for same doctor were called ? Receptionist stated, "no, have a seat and she will be called shortly." She was very rude! The rooms are very small, poor customer service, tests take awhile before getting in to do..if we are late to appointments the doctor offices don't hesitate to charge a fee and you have to reschedule. What about the consumer? We should be reimbursed as well. read more