Poor customer service. Despite the many times I reached out I could only get one guy on the phone…read morewho refused to answer any questions about pricing unless I came in. In 2014 I lost 102 pounds by slowly changing how I ate and going on walks. For 2015 I wanted to step it up to shed the rest of the weight and tone my body.
I got a personal trainer to do strength training four times a week for an hour to help tone, and I wanted a cardio workout 3 to 4 times to help shed the pounds. So I reached out to Denton Title Boxing club. I sent an email asking about their pricing, since none is listed on the website, and asking if they do any private lessons for beginners. I was hoping to take three or four private lessons before jumping right into the class. A week later I got a generic email offering me a free class. No questions I had asked in my email were answered, and nothing about the email was personalized. Obviously it was truly a generic response they send to any email inquiry.
I figured, sure, they probably get a high volume of emails. So I called. I didn't get through the first 2 times, but the 3rd I finally got a guy. I asked about pricing and he invited me in so I could take a free class and he could explain their membership. I told him my time is limited, and I don't want to waste any of it coming in if their price is too far out of my budget.
I was then put on hold. About 7 minutes later he got back on and asked for my name and # and that he would get back to me. I figured something had come up in the club, and I gave him my info and waited for a return call.
Another week passes and I hear nothing. So I emailed again telling them I was very serious about getting into some kickboxing classes. Their calendar and schedule is listed online, and they had 5 kickboxing classes a week that I could fit into my schedule, but again, no pricing is listed on the site. Just an offer for a free class.
So I email them again. I detailed how this was my third time trying to reach them. I explained I had emailed initially and that the generic reply hadn't answered any of the questions I'd asked, and I mentioned my phone call and lack of a call back. I again said I'm interested in taking 5 kickboxing classes a week after taking a handful of private lessons. I then asked about pricing.
Three days later I got the same generic reply offering me a free class. None of my questions had been answered, none of my complaints on their failure to communicate were addressed, and it was obvious that no one had even read my email. I think whoever answers their contact emails just opens them and sends the generic reply without reading them.
So I tried one last time. I called and left a message when no one answered. I left all my info, and told them of my desire to take some private lessons before jumping into the 5 class a week schedule.
That was about 4 weeks ago, and no response. I have since learned of their pricing through other yelp reviews, and guess what? Well within my budget. I wouldn't have minded the sign up fee or the monthly fee in addition to that. If they had emailed me the price after my initial inquiry I would have been in the next day to sign up. If they had told me over the phone the price I would have been in the next day to sign up. If they had emailed me the price after my second email (third attempt to get pricing) I would have been there the next day to sign up. If they had returned my second phone call and message (my fourth attempt to get pricing) I would have been there to sign up.
Now? Now I have a rowing machine. My trainer taught me how to use one at her gym, and I got a great deal on one for $120. It is a full body low impact workout that burns tons of calories and I can watch TV while doing it. So I saved a ton of money, and while I fully intend to get into kickboxing, it will definitely not be at this establishment. I believe you can tell a lot about a company not only by how they treat their clients, but how they treat their prospective clients. And this company? Has no respect for anyone or anything but money apparently.
So in closing they will not be getting my money. In January 2016 when I should hit my goal weight and will need to maintain, I intend to part ways with my personal trainer and get a gym membership. I've done all my research and have settled on The Brickhouse Gym in Denton. They didn't list a price on their site either except a special for 3 months, but when I called I got through. They too offered to let me come in so they could explain their membership to me, but when I told them my time was very limited and I just needed to know their pricing the girl had no problem quoting their pricing and packages to me. They too offer an early morning kickboxing class in addition to everything else a gym should have, and they are cheaper than Denton Title Boxing while providing more services. So Denton Title Boxing Club your poor customer service has lost you this potential client.
