Great place to do business! I have been there many times and always experience great customer…read moreservice.

17 Oct 2023 at 1405 I called BG Fireplace and spoke with…read moreJulie regarding repairing or replacing our propane fireplace in Muhlenberg County. Julie said that they do service our area, but they were very busy and it might be a few weeks before someone could come up. 17 Oct 2023 at 1418 I sent an email with all the requested information to Julie. 17 Oct 2023 at 1426 Julie answered that what I sent was perfect and that John, who does the scheduling, would "try and get us on a route as soon as possible." She again noted that they were a few weeks out. 4 Dec 2023 at 1225 I sent an email to Julie asking where we are in the queue. 5 Dec 2023 at 1540 Julie responded with "I will double check with John..." This is the last communication I've had with BG Fireplace. It is now 22 Dec 2023, more than two months since the first phone call, and it's unfortunate they were unable to make a quick phone call just to say that we hadn't been forgotten and that they were working on it. I will not be doing business with BG Fireplace as a result.

We purchased new remote control gas logs from this business almost tw years ago. They were…read moreinstalled by the same company. We rarely used it but thought that the pilot light was too large. We finally remembered to have their service company cod out and check the pilot light. Long story short, they sold us and installed a $1,500 set of vented gas logs in an unvented fireplace. Also, the repairman said that our logs were primarily ornamental and would not last long with regular use. Run away

From the owner: Mr. Fireplace LLC has over 60 years of combined experience.read more

We hired this company in late winter/early spring to tell us whether the gas log fireplace in a…read morehome we purchased could be converted to a wood-burning fireplace, and if so, to make the conversion. Also, to either repair or replace the back wall of the fireplace as the imitation masonry wall had split. They told us it could be converted and ordered a replacement back wall of sheet metal. They made the conversion. When preparing for the next winter, we checked our propane tank and it was completely empty. We had had it filled in the spring and had not used it at all. We contacted the propane company to check our gas lines and they found that the gas line that terminated behind the fireplace for the gas logs had been cut (actually bent until it broke) when the fireplace was being converted. It had not been capped! A gas line connection had also been bent which caused another leak. Had the leaking gas caught on fire due to us making a fire in the fireplace it could have burnt our house down! Not to mention the hundreds of dollars in lost propane, the metal piece has no feet or anything else to keep it from falling over. We have to shove the firewood grate up against it to keep it from falling over. To beat all that, when I tried to send a certified letter, return receipt to the registered agent for their company, it was returned as the company had moved. I wouldn't trust this company to do ANY work of ANY kind - ever!

From the owner: “Family-owned for 75 years, we provide expert chimney cleaning, repair, and maintenance services…read more Trusted for our quality work, safety, and customer care. Your home, our legacy of excellence.” We specialize in getting customers the best products from the gas fireplace store. All products installed at very reasonable prices!

I don't know what the one review is about, but Bill of TFS is outstanding! His pricing is very…read morecompetitive and he always returns calls and makes appointments on time. They've always left my home clean and went out of their way to communicate timing and costs up front. I highly recommend this company to any household in Nashville!

Fixed our fireplace without a hitch. Pleasant, on time and reasonable price. Great service.read more

A huge THANKS to Steven Smith of Green River Fireplace and Chimney. This is a new company in…read moreCampbellsville I found to repair our direct vented fireplace. Steven replied on time and on schedule to our service call. He meticulously went over our unit to trouble shoot the problem. In 1 week he ordered the needed part and returned to complete the repair successfully. Steven took great care in using a drop cloth and cleaning after he finished. I looked from Louisville to Bowling Green for a technician and was totally unsuccessful in my search. I want to thank Steven again and highly recommend him for your fireplace needs. Earl F

From the owner: CSIA/NFI Certified Veteran Owned and Operated…read moreChimney, Fireplace, and Stoves sweeps, sales, service, and inspections. Leaky Chimney Repairs Serving Central and Southern Kentucky.

Josh and Shannon were great to work with. Bluegrass Chimney was affordable, and got the job done…read moreright. Josh worked with us and took great care seeing that our chimney (that went unused and closed up for years) was safe and ready for our big Holiday celebration.

From the owner: We are dedicated to working hard for you! We will beat other's prices and exceed their quality. We…read moretake our business seriously and endeavor to keep your business!

I called them & requested a quote to repair our chimney. The guy was knowledgeable just like the…read moreother to companies I called afterwards. Before he left he said I had to pay 99.00 him for the quote before he left. He said they would deduct it from the bill if I gave them the job. If I had know that ahead of time I would have moved on. I called 2 other companies and they didn't charge a fee. They both gave me a quote for the same work for nearly half the cost. Needless to say, I hired Alligiance Chimney & they did a fantastic job. Never again will I call Chim Chimney. I felt tricked & taken advantage of.

The technician, Braden, arrived earlier than planned and performed a detailed inspection of our…read morefirebox, gas lighter, damper and flue. I knew that the fireplace had not been used much, and technician found everything to be in near compliance. There was one small item that needed to be addressed, and he took care of it. He pointed out a couple of items that we needed to watch, and provided tips on types of wood that is appropriate to use. Braden checked out the flue in the attic as well to make sure there were no issues. We plan to use them to clean out our dryer vent as well.

I'm not pleased with the quality or the value. I should have thought it through better before I…read moresigned the contract but I was upset about finding and repairing a leak. I can say that they showed up promptly.

From the owner: Call for appointments today 5029394257read more

We were looking for a pellet grill and saw that these guys sold Green Mountain Pellet grills so we…read moretook the short drive from Clarksville Tennessee to check them out. They have a nice showroom with a variety of grills available in a variety of sizes. We chose the Green Mountain Davy Crockett model due to its portability and love it. I brought it home and it took less than 20 minutes to assemble it. I "seasoned it" and then the next day cooked for about 4 hours on it, amazing. Back to Twin Ponds though, Kelli is very friendly and explained everything to us, gonna go back soon to accessorize the grill and get a variety of pellets. Highly recommend you pay them a visit.

From the owner: Twin Pond Outdoorsread more