We purchased new remote control gas logs from this business almost tw years ago. They were…read moreinstalled by the same company. We rarely used it but thought that the pilot light was too large. We finally remembered to have their service company cod out and check the pilot light. Long story short, they sold us and installed a $1,500 set of vented gas logs in an unvented fireplace. Also, the repairman said that our logs were primarily ornamental and would not last long with regular use. Run away

From the owner: Mr. Fireplace LLC has over 60 years of combined experience.read more

We had such a wonderful experience with the staff at Bowling Green Fireplace & Grill! Everyone was…read moreincredibly friendly, helpful, and knowledgeable. They took the time to answer all of our questions and made the entire process feel easy and stress-free. It's obvious that they genuinely care about their customers and take pride in what they do. The customer service was absolutely top-notch, and we couldn't have asked for a better experience. We highly recommend Bowling Green Fireplace & Grill to anyone looking for a fireplace or grill. We'll definitely be back!

Scam! Wow this place is a joke! They sent a technician to inspect chimney, took and cashed my $275…read more"inspection" check, then no communication for a month! The technician also quit the next day, and still no call to say the next step or how they are going to get the job done. But when I asked for a refund they denied because they're sorry for the misunderstanding and my estimate must have fell through the cracks because it came at a busy time. Unacceptable! UPDATE: I DID RECEIVE MY $275 REFUND CHECK TODAY

Jorge and his team do a fantastic job. They did a great job of selecting materials to truly…read moretransform the look of the bathroom. They also provide a full suite of services. If there is any service you need in addition to what they provide, he always has a good recommendation. I'm not typically the type to write a review, but decided to do so since they did such an awesome job!

Jorge and his team just finished retiling our master bath. It came out beautifully and was done on…read morea tight time table. Jorge is pleasant, an excellent communicator, is very accommodating, and does exactly what he says. His prices are very reasonable. I highly recommend him and will use him for future projects.

Our Sony tv went out, took in to see if it could be repaired. Took in on a Friday afternoon, he…read morecalled Monday before noon. Unfortunately, it would cost more to repair than to buy a new one. I was impressed with the professionalism exhibited. He even took charge of disposing of our old tv. Highly recommend MCGown.

From the owner: Find an extensive selection of home theater solutions at affordable prices when you shop at McGown…read moreAudio Video. At our home theater store in Bowling Green, KY, you can browse all of the best TV and audio solutions and find your perfect match. From the moment you set foot in our store, you will find an exciting array of flatscreens, speakers, and more to inspire your next family movie night. If your TV or home theater runs into a technical issue, our technicians can drop by to fix it. Our staff is highly knowledgeable about all of our products and services and can guide you through our extensive inventory. Come see everything McGown Audio Video has to offer.

I had a residential home build project in Bowling Green and worked with 31W on both my insulation…read moreand for my fireplace box and chimney installation. Unfortunately, I experienced a number of issues with both -- some ongoing -- and the customer service from the team in that office has been terrible. While they were quick to give a quote (and I will say, the price was good), getting the workers out to complete the jobs was extremely difficult and unpredictable. I had to go back and forth with the sales rep on multiple occasions with continual reminders just to get them to finally show up. Once they did, the work completed was shoddy in a few ways that negatively impacted my house build. I tried to address getting the problems fixed multiple times and got zero response from their sales reps nor managers. Once my check had cleared it was as though they had no responsibility to stand by their work. At the point of final inspections, and aside from the fact that it is visually problematic, the inspector pointed out the chimney pipe was crooked and needed to be fixed. The pipe when initially installed was not properly braced, which was an issue with our first building inspection. After several follow ups, they finally came to address the bracing, but it was clearly not strong enough as the chimney pipe (you'll see in the photos) is still improperly placed. Additionally, there were a number of spots with overspray of insulation on the windows and the roof due to not using baffles. When I initially tried to address this I was told the spray was water soluble and "easily removed." This has proven to be untrue and I am unable to clean these areas off. I asked that 31W advise as to how exactly this excess material could truly be removed or assist with removing, without causing any further damage to the materials, and got no reply from the sales rep, manager, nor the 31W Regional Manager who I tried to reach out to numerous times. 31W came to me highly recommended, but unfortunately based on my own experience at this point I cannot pass that recommendation along any further, and thought it was important for others to know the risks they take in hiring this company.

From the owner: When it comes to getting quality home improvements for yourself or your customers, you need a…read morecompany with a long-standing reputation for exceeding expectations. When we started 31-W Insulation in 1972, we didn't envision it would become the second-largest insulation company in the Southeast with more than 600 employees and 48 locations in 12 states. We only knew that we wanted to treat people with respect and provide the best in insulation and other home remodeling services, such as gutter systems, garage doors, fireplaces, window blinds, mirrors, shower enclosures, and more. We still remain under family ownership and look forward to making you part of the 31-W Insulation family!

Great tile selection. Friendly, knowledgable staff. The best tile place in town by far.read more

Love, love our new countertops and backsplash. Heather made the selection on the countertops so…read moreeasy, allowing me to take home samples as often as necessary. Debra gave us the direction we were looking for with the backsplash. We couldn't be happier. 21 years ago, Tile Trends helped us when we were building our home and we're so glad they were there for us again this year to work on the remodel. Amazing selection, awesome staff!

Elite Hardscapes built a core-filled cinder block wall according to ASTM specification for my…read moreSporting Goods company, which is apart of a larger product testing device. They were quick, attentive, professional, and kept good communication with a commercial business. I'll be looking for them in the future if more work comes up, professionally or personally. Great job and would highly recommend for the Bowling Green area.

From the owner: We at Elite Hardscapes, formerly known as Elite Landscaping and Designs, strive to provide our…read morecustomers with the dreams of having their backyard transformed into a retreat they will love and enjoy for years to come. Family owned and operated with over 25 years experience, licensed and bonded. Whether you want a simply firepit, walkway, retaining wall etc to extravagant backyard kitchens and patios for all your neighbors to be envious. Give us a call and we will be glad to come out and give you a quote. Also stop by our showroom and check out our newly opened full service nursery.

The staff was very helpful and the selection of furniture was great! They had the mattress I was…read morelooking for and it was even in stock.

We bought a couch here over a year ago. Our puppy immediately chewed through a cushion. We paid for…read morea new one. We STILL don't have it. It's been over a year. No one at the store takes responsibility. They pass you off down the rabbit hole of other numbers you're supposed to call. They don't care about their customers' satisfaction. They may pretend to, but they don't. I'll never shop here again. You shouldn't either.