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Blue Collar CrawlSpace

5.0 (1 review)
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31-W Insulation - Insulation overspray -- Impossible to get off, and 31W refuses to help.

31-W Insulation

(1 review)

I had a residential home build project in Bowling Green and worked with 31W on both my insulation…read moreand for my fireplace box and chimney installation. Unfortunately, I experienced a number of issues with both -- some ongoing -- and the customer service from the team in that office has been terrible. While they were quick to give a quote (and I will say, the price was good), getting the workers out to complete the jobs was extremely difficult and unpredictable. I had to go back and forth with the sales rep on multiple occasions with continual reminders just to get them to finally show up. Once they did, the work completed was shoddy in a few ways that negatively impacted my house build. I tried to address getting the problems fixed multiple times and got zero response from their sales reps nor managers. Once my check had cleared it was as though they had no responsibility to stand by their work. At the point of final inspections, and aside from the fact that it is visually problematic, the inspector pointed out the chimney pipe was crooked and needed to be fixed. The pipe when initially installed was not properly braced, which was an issue with our first building inspection. After several follow ups, they finally came to address the bracing, but it was clearly not strong enough as the chimney pipe (you'll see in the photos) is still improperly placed. Additionally, there were a number of spots with overspray of insulation on the windows and the roof due to not using baffles. When I initially tried to address this I was told the spray was water soluble and "easily removed." This has proven to be untrue and I am unable to clean these areas off. I asked that 31W advise as to how exactly this excess material could truly be removed or assist with removing, without causing any further damage to the materials, and got no reply from the sales rep, manager, nor the 31W Regional Manager who I tried to reach out to numerous times. 31W came to me highly recommended, but unfortunately based on my own experience at this point I cannot pass that recommendation along any further, and thought it was important for others to know the risks they take in hiring this company.

From the owner: When it comes to getting quality home improvements for yourself or your customers, you need a…read morecompany with a long-standing reputation for exceeding expectations. When we started 31-W Insulation in 1972, we didn't envision it would become the second-largest insulation company in the Southeast with more than 600 employees and 48 locations in 12 states. We only knew that we wanted to treat people with respect and provide the best in insulation and other home remodeling services, such as gutter systems, garage doors, fireplaces, window blinds, mirrors, shower enclosures, and more. We still remain under family ownership and look forward to making you part of the 31-W Insulation family!

RetroFoam of East Tennessee

RetroFoam of East Tennessee

(10 reviews)

I highly recommend Retrofoam; it works. If you have an older…read morehome and need to get it insulated, you have two options. 1. Remove the walls and add insulation. 2. Retrofoam We chose retro foam and are very pleased with our decision. Pros: Our home gets warm faster. Our home remains warm longer. Rooms that were once colder than others are the same temperature as the rest of the house. Wind drafts through the house eliminated. Wind drafts around windows eliminated. Outside noise, reduced significantly, I mean reduced by a lot. We can now sleep with no white noise. Amazing. Overall improvement on the quality of living, physically and audibly. Cons: The inside install is messy. (These guys try hard to minimize the mess) Outside install was much less hassle and messy. (The installers do a great job cleaning up their work area.) How It Works Retrofoam is mixed from powder and water. It has a similar consistency to shaving foam from a can. It is pumped into a void or cavity inside your wall, making its way around wires, plumbing, and other obstacles in the wall. It hardens and maintains its form and placement--the tiny air bubbles in the foam help create the insulating properties. It has a low odor when installed and is non-existent after a few days. Our Story Our house was built in the 1950s with no insulation. Our brick home was constructed with hollow walls and void cavities around all of the windows. Twice windows have been replaced, once to replace the original single-pane windows and the second time to replace some storm damaged windows. Each time the windows were replaced, no insulation was installed around the window frames, allowing wind to get into the home. Combining that with the hollow walls added years of expensive utility bills and uncomfortable living space. The house temperature was so unevenly controlled, we needed to wear jackets in one area and t-shirts in the next room. We are now remodeling our home. We need a way to insulate without removing all of the inside walls. After doing research, I found Retrofoam as an option. After meeting with Mr. Eddie Sanford, I quickly decided to install the Retrofoam in my house. Eddie made the process easy to understand and helped us devise a plan to prepare for the installation. Eddie's comprehensive strategy was quickly put into motion, and the process began. Our Retrofoam project included all of the exterior walls of the upstairs living space. Mostly brick with hollow walls and old school plaster walls inside. One smaller area, 10' x 6', was constructed of block and was filled with Retrofoam upstairs and downstairs. About 1/2 of the house was accessed from the inside and the other from the outside. The outdoor installation was much more manageable and cleaner for me as the homeowner. However, not all sections of the house could be accessed from the outside. When the installation crew arrived, Robert, George, and Brandon walked through my home. Robert discussed the approach and how the installation would proceed. Before beginning, they covered most everything with plastic and began drilling holes for the installation. The holes drilled into the inside walls are 2.5 inches allowing the large diameter hose to easily access the cavity. Holes from the outside are about the size of a dime. In our case, the outside holes were made through the mortar joints. The foam is pumped into the outer holes using a brass fitting and higher pressure to fill the cavities. After completion, the outside holes were plugged using mortar and drywall compound for the interior. After the foam was mixed, they brought in the hose and installation apparatus. The hose was inserted into a 2.5" hole in the inside wall. The foam was sprayed into each cavity between the studs. Working the foam into the wall cavity from the bottom up and then from the top down. During the installation, the foam can be heard filling the hole. The installation took roughly three days. The installation crew was courteous, careful, extremely knowledgeable, trustworthy, humorous at times, and professional. Even with the typical mess that comes with construction projects, I truly enjoyed the crew's company. I found their work ethic to be top-notch. Upon completing the job, the crew chief Robert did a thorough inspection and cleanup then asked if I was satisfied. After the install, we noticed an immediate reduction in the outside road noise from passing traffic. So much reduction that we no longer use a fan for white noise in our bedroom at night. We also noticed that our house would hold heat much longer. The first night we set the heat to 62 before bed. The room temp was around 68 degrees; by morning, the temp was still 64, and the heat had not kicked on all night long. This is so uncommon; typically, the heat kicks on several times through the night. The two other areas we noticed immediately were the upstairs laundry room and downstairs bathroom.

I hired Retrofoam of East Tennessee to insulate my home and make it quieter, and I'm really happy…read morewith how it turned out. Eddie, the owner, went over the different insulation options and explained the benefits of each one. Eddie and Kevin must both have the patience of a saint because I asked a million questions, and they spent many hours answering them. In the end, it was their knowledge and expertise that helped me make the decision to go with them. The installation crew--Austin, George, and Joseph--did a great job. They kept me in the loop about what they were doing and why, which I really appreciated. After they finished, they gave me a rundown of the job and explained and showed me everything they did, and answered any questions I had. These guys are very knowledgeable and know what they're doing. I've noticed a big difference in my home's comfort level; I don't have to run my HVAC as much now. Overall, I'm very happy with the results and the professionalism and expertise from everyone at Retrofoam. Big thanks to Retrofoam for doing such a great job!

Blue Collar CrawlSpace - waterproofing - Updated October 2026

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