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    Ashley Store

    1.8 (65 reviews)
    Closed 10:00 am - 9:00 pm

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    Igor....he helped us find the perfect loveseat!! We give this place 5 -stars!! Go in and see Igor!!!

    I TAKE IT BACK. I HAD PREVIOUSLY GIVEN THEM FIVE STARS BACK IN AUGUST 2022. DON'T BUY ANYTHING FROM THEM EXCEPT MAYBE A LAMP AND EVEN THEN THEY PROBABLY WON'T fix it or exchange it. They are ridiculous to work with, but it's not ONLY this particular Ashley's. It's the corporation of Ashley. Their policy: NO REFUNDS or EXCHANGES. We bought a power loveseat recliner. It makes the most ridiculous sound on one of the seats every time it is powered up and down. I wish you could hear it. WE CHALKED IT UP TO THE LEATHER loosening up. I wasn't and had just gotten worse. They have given us the run around for almost two months now. I tried calling the CEO or even the supervisor of the supervisor but the customer service people won't let me talk to them. Next stop, attorney's office.

    Broken bed rail. Not even wood

    The products look like wood but are crushed paper. Mixture. Had to wait 8months to receive a bedroom set. Within 4 months the bed rail broke. Under warranty and they have to schedule a tech to come and look at the broke piece and say yep it is broke and then send me a bedrail the is already on back order will probably not get it for 9 more months. I will not ever buy their product again.

    Full size temperpedic -online @ Ashley Furniture

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    3 years ago

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    1 year ago

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    2 years ago

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    2 years ago

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    Ashley H.

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    5 years ago

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    Ashley H.

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    3 years ago

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    Ashley H.

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    3 years ago

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    Ashley H.

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    3 years ago

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    Ashley H.

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    4 years ago

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    Ashley H.

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    7 years ago

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    Ashley H.

    Hi Andrew, thank you for rating us -kl

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    5 years ago

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    Ashley H.

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    7 years ago

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    Ashley H.

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    3 years ago

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    3 years ago

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    6 years ago

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    Ashley H.

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    6 years ago

    Everyone was friendly, Caleb was very helpful and we found everything we needed in store.

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    Ashley H.

    Thanks for visiting us and for giving Caleb a shout out! -kl

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    5 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    Thank you Marylynne! We look forward to seeing you again soon -kl

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    5 years ago

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    9 years ago

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    7 years ago

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    7 years ago

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    9 years ago

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    8 years ago

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    9 years ago

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    6 years ago

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    8 years ago

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    5 years ago

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    6 years ago

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    5 years ago

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    4 years ago

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    7 years ago

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    Page 1 of 2

    Ask the Community - Ashley Store

    Review Highlights - Ashley Store

    I had a bad experience in April 2017 but now this store is under new management and Nancy is gone (applause).

    Mentioned in 2 reviews

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    Thornton Furniture - Picture of defective chair

    Thornton Furniture

    1.0(2 reviews)
    1.4 mi
    $$$

    DO NOT TRUST THIS SELLER! I purchased about $25,000 worth of custom furniture, and I really liked…read moreeverything but I had one, small problem. I had ordered three beverage tables (for about $200 each) and when they arrived they were wobbling. The driver (who is responsible for checking the furniture and doing on the spot repairs) agreed that the pieces would need to be remade. I contacted the store and asked for a refund. I was told they had "tightened the screws" and that the tables were "as stable as small tables can be." Newsflash - there are a lot of small beverage tables stable enough to hold drinks. I asked if the tables were stable, and received no reply. I was told that I could drive an hour and pick up the tables, or wait until they were in the area again (they will never be in this area again) or pay a 50% restocking fee. I understand that custom furniture is not returnable, but this was manufactures defect. If I can't trust them to refund in the event of manufacture defect, then I can't trust them to order from again. So, about $24,400 worth of my furniture was beautiful. But, for a $300 restocking fee they refused to refund my money and told me that the "stable as they can be" tables were my problem, not theirs. I said it was very short sighted of them to loose me as customer and take on all the negative feedback I would post on line but they don't care. Apparently, three hundred bucks is three hundred bucks and they will put that ahead of integrity and customer services.

    Tried calling around 5:28pm to find out what time they closed and someone picked up the phone all…read more3x and hung up... once the clock hit 5:30pm they stopped even answering! Clearly someone just wanted to go home!!! Terrible terrible customer service! We were looking to buy furniture but will no longer even consider Thornton's! Good luck!

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    Thornton Furniture - Love the mattress selection!

    Love the mattress selection!

    Thornton Furniture - Love the mattress selection!

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    Love the mattress selection!

    Bowling Green Home Furnishing

    Bowling Green Home Furnishing

    1.0(3 reviews)
    0.8 mi

    Customer Service and communication were the worst. Pieces were missing in our furnishing group…read more Another piece was damaged. We ordered in March and 4 months later are still waiting on a replacement piece. No updates, i would NOT recommend!

    Customer service is HORRIBLE...after you pay. I am continuously seeing BG Home Furnishing tv…read morecommercials claiming to have superior customer service. NOT TRUE. After we paid $1,000.00 downpayment for sectional, we were told the sectional would be delivered in 3 weeks, possibly 6 weeks. In reality, the sectional did not arrive for 3 MONTHS. The reason it was late was the customer rep at BGHF did not answer the manufacturer's question about the material for 2 throw pillows. The reason I know this is because I called the manufacturer who told me they emailed BG Home Furnishings within 24 hours from the time the order was placed. I called BGHF several times before I called the manufacturer. No one would call me back. One time I called, the lady said today is Saturday and this is a bad day to call about your order. I replied, is this BGHF? She said yes, I said I gave you a check for $1,000.00 and you cashed it but no one is following up on my order. We finally had to go back down to the store in person, and was told ...OH, so-n-so missed the email. They never said I am sorry. They never said we made a mistake. I had to tell them Smith Brothers was waiting on a question about throw pillows. Horrible Horrible customer service. Never say never but honestly I would rather drive to Nashville than be blatantly lied to, with no apology, AND no furniture for 3 MONTHS. Do not believe their commercials. I had to do their job and fix a problem with the manufacturer in Indiana. They would not even call me back or even look to see why the order was not completed until we went back down to the store in person with customers in the store. HORRIBLE, UNCARING customer service.

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    Bowling Green Home Furnishing
    Bowling Green Home Furnishing
    Bowling Green Home Furnishing

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    Ashley Store - furniture - Updated May 2026

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