We purchased a house in September 2023 and with that purchase a new septic system was installed by…read moreanother company. After battling with that company for over three months to get them to fix their shotty workmanship, we decided to try another company in order to Resolve the ongoing issues. We came across J Hockman, and reached out to them, and told them what our problem was. Within a couple days they sent Chris storehouse who took the time to diagnose what was going on and explain in detail what had been done prior and what should be changed going forward. After accepting the quote for the work, they returned within several days and were able to fix the problem in under two hours. They even found another way of accessing the septic system saving us a few dollars in the end. Not many companies would be willing to do that! Very reliable , value for your money and quality workmanship. Would highly recommend!

Outstanding rapid service. Reasonably priced. Professional and courteous. They located a filter in…read morethe system, the other company missed. Will use them from now on!

Had Kevin Orlando do our Title 5 inspection. He is awesome and extremely knowledgeable. I…read morerecommend him for his Title 5 expertise. Best of all he's is reasonably priced.

This company has been sold/merged with another company . 2 years ago , I paid $315 for a septic…read morepump and now they want $420 plus $150 to dig up the cover whereas it was $35 before . So far, I'm not happy with the 60% price increase .

Horrible! I would never hire this contractor again. They were the highest of the estimates we got,…read morebut came with good reputation, so we decided to bite the bullet and go with the best recommendation. The contract we signed was for the water main and replacement of driveway they tore up to get to the main. for a total of $8800. They came and replaced the water main, and dropped stone over the torn up driveway and told us they would come back when the weather was warmer to finish the paving. There was a lot of snow on the ground when repair was done, but even so I was still disappointed that site was left such a mess - a rock wall that had to be dismantled was left lying everywhere all over the driveway, so now most of the slate is broken and cannot be re-used. We paid the invoice sent for the water main repair ($6000) as soon as we got the invoice, but I still cannot get them to come back to finish the driveway - they claim they left a single message and since we didn't return the call, they moved on from the job. I called and emailed numerous times to get them to come and finish the driveway, they never return calls nor emails. I finally got the gentleman that gave us the original estimate on the phone, and after telling me he was too busy now to come and finish it up for another month at least - when I balked and pointed out that I paid the first part promptly so that we could get the second part done quickly, declared that the $6k I paid for the repair was "peanuts to them" so I should either suck it up and wait for them to get around to me or I should find another person to finish the job, and then hung up on me. I called back to verify this was their stance, only to be hung up on again. I now have to retain a lawyer to try and get them to complete the contracted work. DO NOT HIRE THIS COMPANY they are brash, obnoxious, dismissive, and entirely not worth the cost for the added stress they threw into an already stressful situation. UPDATE: we have had someone else come in and give an estimate, and due to the terrible work they did in the first place, it will now cost us at the lowest twice as much to fix, and one contractor told us it was such a poor job they would probably have to tear up the entire driveway and replace it at a cost of almost $10,000. At this point, I don't want this contractor anywhere near my property, and recommend everyone stay away from this company.

We had an emergency septic backup and Parker responded to our house within 30 minutes of my phone…read morecall. It could have been a disaster! Our filter was clogged. They cleaned it, pumped our system and within 1 hour of discovering the issue- it was solved. I have used Parker for many years and they always do a great job but this was above and beyond!! I highly recommend this company. Thank you!

ABSOLUTELY UNPROFESSIONAL. Rude, nasty, and not someone I would hire again…read more He came out the same day to pump the tank, but the entire experience was awful. He berated me about the tanks, repeatedly swore loudly enough for my neighbors to hear, and behaved completely unprofessionally. He charged me extra for additional work, yet only performed the basic pumping service. To make matters worse, he didn't fully close the sewer caps when he left and left them loose. Very disappointed with the service and overall experience.

Said they pumped 2000 gallons of waste, come to find they only pumped water side and not wasteread more

Terrific service from John Gilles. It was a pleasure having our septic needs taken care of by him.read more

I have been using pump grump for many years. They are always so nice and honest. One year my…read morecesspool did not need to be pumped and the two gentleman that came to pump it said I do t need to. This is why I use them. The office women are so very nice and helpful when I call. Sometimes the drivers answer the office phone and they are also very nice. Thank you for all that you do!!!

This business is appropriately named…read more Whoever drives their truck is a rude and aggressive driver. I first encountered this vehicle on my road as I was stuck behind them as they drove 10 mph for about half mile. Then at the stop sign, this truck sat and sat and sat with zero traffic stopping them. I honked to let them know I was there and so he responded with a long blast of his air horn. I then tried to drive around this truck, and so he waited until I was almost past, then pulled out and tried to race me. I could go on but I won't. I will add that this grumpy crap hauler recognized my car a week later and then began similar antics. Cannot believe DOT would license someone who drives like this. I have called this business to ask to speak to the driver and I will update this if I receive a call back. Given my experiences I would not recommend this business. I have a further update. This pro now honks his air horn when he drives past my house. Isn't that great! Professionalism at its finest.

The short: My experience with Curtis septic was horrible. Their staff is rude, sneaky, and they…read moredon't have respect for homeowners. The Curtis septic staff treated me like a crazy person, disrespected me, my home, and my wishes for how to care for my land. Stay away from them. The long: They began work the day we closed on the house (paid for by previous owner as part of deal). They didn't contact us at all before beginning work - the new owners. They cut down 12 mature trees without telling us this would happen. The whole reason we bought the house was it's natural setting. They blamed the arborist they contracted with and we're completely unsympathetic - trees are disposable to them. Next they cut our water well line while digging. They knew they did this, but didn't tell us. We planned to move in that day but had to delay by a week and move the week of Christmas. They came into the house under false pretenses, but actually wanted to see if the breaker was tripped. It wasn't, but the line was still cut and that's all they did to verify the water worked (they didn't turn on the faucet to check.) When we discovered this happened they made no attempt to repair it quickly - having no water and being unable to move in wasn't their problem, I guess. They blamed the previous owner for not telling them where the line was. I wanted to plant native plants (not grass) in the quarter acre of bare dirt they left behind. I asked about the source of the loam as I was worried about invasive species. They were entirely uncooperative. They told me I needed to put down grass and use round up forever. This is not something I wanted, but they had no respect for that and were unhelpful. I let them put down the loam and guess what? The $500 of native seeds I planted didn't come up because they were outcompeted by an invasive non-native weed. Pic attached. Now I have to manually pull a quarter acre of dense weeds and replant. I don't expect Curtis Septic to know about native plants, but I do expect them to respect the homeowners wishes and be helpful to achieve them. Finally, when they put down the loam they used heavy machinery to compact it. This is a horrible practice that makes it very difficult to plant anything afterwords. I was home when they did it so I went and talked to one of the employees (the only respectful person in the company I encountered). I was calm and constructive. The employee driving the compacter (I don't know machines) saw me, drove very fast straight toward me, stopped suddenly, jumped out and yelled at me "what's the problem!?" I had been calm but I got upset being talked to that way so I said with an attitude, "you're compacting my soil." He replied with a long tirade of yelling "how else am I supposed to do it?" And "you don't know anything about how this is done." Completely unprompted, he screamed at me. So the bottom line is all but 1 of the half dozen Curtis Septic staff members I encountered treated me like a weirdo and a child. They talked down to me, snuck around, and ignored my concerns. They didn't communicate even the most basic things we needed to know like when they would start work, what they would do, and that we had no water because of their lack of planning. The septic system seems to work I guess, but how we got here was awful and I wouldn't recommend it to anyone.

Hard working, top of the line, consummate professionals. Please read the whole review for a robust…read moreunderstanding of what an incredible team Curtis Septic is and how they saved the day. Curtis Septic is the best decision we have ever made when working with a professional for an important home, family and safety project. Septic systems are the largest investment you will ever make in your home that no one will see. When you make a large important home investment you need to know you are getting the best services and products. From the moment we called Curtis we could tell we engaging with caring and dedicated professionals. They were thoughtful in ways I could not have predicted, from explaining the process, to answering off hours questions via email, text and call, to walking us through how the septic worked and how they were installing it- every step of the way they held our hands and were dedicated, kind and skilled beyond measure. The team communicated expertly, everyone was well versed in our families needs and objectives and the crew was the best crew to have on site. They were polite, thoughtful, kind and gentle mannered which is important for me as I am home with young kids. I have never worked with a company that had such seamless communication between the field and the office, that called after each day of work to update my family on the project status, who communicated on my families behalf with town offices to enable us to register paperwork, and who communicated with our real estate team. They were respectful, worked carefully and quickly and did everything they could to during the busiest season on record for septic replacement in our town. Curtis enabled the replacement of our system in time for the new owners of our home and ourselves to meet the closing deadline. They understood how important it was for both families to have the septic installed, and they pulled out every single stop to install the system safely, perfectly and quickly. They explained the process, thought of everything they could to help expedite the process on our behalf as the sellers, and on the behalf of the family who bought the beautiful home. They were fastidious, kind, insightful and gifted professionals. I cannot recommend Curtis enough, and am grateful we had the opportunity to work with such a gifted team during a stressful time in our life (selling and purchasing a home). Their pricing is competitive and fair, their work is far better then what we could have hoped for- we are grateful beyond measure we worked with Curtis Septic. Curtis Septic I have never worked with a company of such exceptional professionals. They took on my families needs as their own, both anticipating and exceeding them. We had a home we purchased with a septic that needed replacing, and Curtis worked tirelessly to fit our project in when every other company did not make an effort to work with us on scheduling. The first day of work they had to utilize their 50 years of experience to tie in a system through some major unforeseen issues underground. One of the things we've learned through the septic process, the engineers can't see underground, so the septic company you work with needs the experience and expertise to adapt and overcome unforeseen challenges. We worked with Curtis on two separate septic systems, and each time they went so far above and beyond what we could ask of a company. Their communication, flawless service and kindness to our family as we moved through a critical process from replacement to board of health plan approvals, to work, to board of health final approvals. They explained every piece of the process, were on call for questions and were fastidiously clean, timely and kind to our children and animals. For such driven, experienced professionals, they have the best customer service I have encountered. The communication was exceptional and consistent, the field and office were always on the same page, they updated and relayed information more quickly then we knew to be possible. They were aware of approvals at different stages in the process before we were, and adapted to each and every obstacle. Replacing a septic can be stressful, it is an unforeseen expense and the work often is required after dealing with a problem related to the septic, so it can be emotionally taxing as well, and it's important to work with a team that understand that and helps you. Curtis is the only team to work with, they were incredible. They instantly resolved our problem by working through them effectively and quickly, they managed our anxiety and built us the best most effective, environmentally sound and perfectly working septic. Replacing a septic system can be stressful, working with Curtis resolved that stress and created the best system available. We are grateful we chose Curtis, and hope this helps anyone deciding who to work with in a stressful septic process.

Call during the snowstorm and they came the next morning. Very informative and did jot charge more…read morethan our regular visit to have our tank pumped.

James is a great guy to have do work for you. Had problem…read morewith my yard drain. Came promptly....did a great job at a great price. An excellent contractor!

I couldn't say anything better about this company! My parents had an emergency septic issue and…read moreCoia Sanitation talked them through it until they were able to get to the house. They were nothing but caring and educational as my parents have never dealt with a septic system before. I HIGHLY recommend This company! Amazing guys!!!!

Unreal customer service! I needed an emergency septic pump because my septic was full and backing…read moreup into the house... I called this company and Bob called me back within 10 minutes. He questioned me about my problem and I let him know what was going on. He asked me a couple simple questions and next thing I know he was on his way to my house because he said he had some time to do one more run before the sanitization place closed. Turns out my septic was so full that the tampons my stupid brother's girlfriend put down the toilet ended up backing up and clogging a drain. He then referred me to a draining company to have them come out the next morning and unclog the drain, he actually made the phone call himself sitting in my driveway and scheduled the appointment for me! Customer service like this goes a long way... He now has a customer forever and someone to refer more business to him.

Was having some overflow problems in my drain field, so I called these guys to come check out the…read moresystem for me. They gave me an awesome quote to have the tank pumped so I figured I'd start with that since it's been at least two years since I had another company come. They cleaned out the tank and found the issue causing the overflow, which was a simple fix. The quote was low and they didn't even try selling extra work or a new system update. Not only did they show up exactly when scheduled, their service was amazing. I recommend them to anyone near Foxborough who needs help with their septic system.

I hired Hometown pumping to pump my septic after purchasing a new home. Chip (office) and Steve…read more(digger) were great! Steve texted me with all the updates and pictures. Due to weather, and issues with one of the lids, the job took more than 1 day to complete, but they showed up when the said they would always followed up with me for progress updates. The bill was exactly what they quoted. Great service, highly recommended.