I've been here several times now and good lord, this place is a mixed bag. The sushi isn't my favorite, but it's decently cheap so I've always kept coming back. Don't get the individual sushi pieces or even the rolls that depend on the FISH to shine -- stick with the dressed up rolls, the ones with tempura batter and lots of sauce. And bring a big group. My best experiences here have been with 5+ people, not just for obvious "you get to try more stuff" reasons, but also, most importantly, the SERVICE.
When I come here in big groups, the service is usually decent to good. Courteous, helpful servers, fast service, etc. When I DON'T come here with big groups I feel like I'm being treated like an inconvenience.
The first time I came without a large group, just with me and two other people, I asked if the check could be split and the server gave me a rather venomous look and stated they "did not do that" there. Which is silly because they certainly have had no problem doing so with large groups. I ended up paying for both of my friends and collecting cash from them later -- kind of annoying.
The second time I came without a large group, they didn't give us our own individual plates for all you can eat sushi. I thought this was odd and asked the server, after our first round of rolls came out, if we could please get plates. He responded by giving me an incredulous look and saying nothing at all, just staring at me. I repeated my question, and he snapped back at me "You can just get your own at the buffet."
I mean, yes, of course we could, but that didn't even cross our minds because we hadn't ordered anything to do with the buffet. We were all getting all you can eat sushi. Normally they bring out plates and soy sauce containers for everyone so you aren't dripping and dropping crap all over the table? I don't know, it was really just bizarre and sort of insulting. What really took the cake, though, was after this happened, we watched the server go back to the bar, duck his head in, say something to the chefs while pointing at our table, and then he disappeared and did not bring our plates until after the next round of sushi was done.
From then on, when he brought ANYTHING to us, he acted very sullen, dropped the plates on the table in an obviously careless and dismissive way, did not say a SINGLE word to us, even when we were trying to lessen the awkward atmosphere by thanking him, and I am NOT kidding you -- every single time he finished bringing us another plate of food, he would march directly back to the food preparation area, POINT AT OUR TABLE, and whisper about us.
I truly don't think we were rude. We just wanted plates because we were sort of making a mess without them. We continued to thank him for his service and he continued to act as though we were the world's biggest burden.
This was the final straw, I think. The sushi here isn't good enough to put up with that kind of nonsense.
If you want good sushi in Springfield, try Happy Sushi. It's more expensive, but much better quality, and the gentleman who runs the place is wonderful, as is all of his staff. read more