Every time I stop into TSO, Fall Creek...they always have the best energy! From the welcoming…read morecustomer service from the front staff, all the way down to the music while I wait to see the eye doctor! My first visit a couple of months ago was smooth, effective, and thorough! My eyes were treated and I felt a sense of relief on my eyes within days! After leaving this current visit, I have the same confidence that I had when I stopped in months ago. Thank you to to Dr. Alexander Chen, and the entire staff for taking care of me, like family!! AJ Johnson

My Dr recently retired so decided to look for a new Dr close to work, and home. This place is…read moreconvenient to both my home, and work. The ladies upfront were inviting, and pleasant. They welcomed me, and asked me to fill out my new patient paper work. When I was done, and went back to the front counter there was a lady that I believe is the Office Mgr, I could barely understand her, but she made it seem as if this photo option that was not covered by my insurance was not an option, so I agreed to it, she said "okay only $39 more". So then I was called back by Sharron, which further explained the photo option that was not covered by my insurance. I decided that I did not need, so I opted out of doing it, she said fine but you should consider it next time, and explained the benefits, I said I sure will. Then here comes the Office Mgr saying "he's doing it!" I said no I'll consider it next time. That was sorta awkward, how she was trying to up sell this option. But Sharron was the super star that made me super comfortable. Dr. Chen is extremely personable, and knowledgeable of his craft, he explained all my options, and gave his recommendations. Overall I had a good experience, and would highly recommend this place because of Sharron, and Dr. Chen.

everything was working like a well oil clock, very professional with the shortest weight I've had…read moreever at an eye doctor

Trying to contact this facility via phone is incredibly frustrating. Regardless the day of the…read moreweek or time of day, getting someone to answer a call is almost impossible. The recording tells you over and over again that all receptionists are busy talking to other clients. Please remain on the line and someone will be with you shortly. All calls are answered in the order in which they are received. So, perhaps they need to hire more receptionists. Today, after holding for nearly 20 minutes, someone actually answered and before I could say a word, the hung up. Sheesh.

the staff here is so amazing and kind! i had a wonderful experience with brandy, donna, daisy, and…read moredestiny! they helped me most by being so friendly and flexible. dr rhonda was very professional and thorough !

This place is amazing. I've never had such a thorough experience. Everyone is super friendly and…read morethere are no silly questions. I loved this place so much I'm taking my son for his exam next week. Mind you I usually prefer pediatric centers but I feel my child will get the best care here. Thank you Dr. Rhonda and Ginger!

Fabulous doctor! He's very reasonable and caring in how he practices his craft. I can't say…read moreenough good things about him and/or his staff.

Without hesitation, I would recommend Dr. Steed for your eye care. He is very thorough during the…read moreexamination. The entire office staff are friendly and great to work with.

I go to the Wharton office with Dr. Ermis. the staff are wonderful & I have been seeing Dr. Ermis…read morefor 20 years. At my appointment this morning, I was introduced to Corey, to assist me with ordering my new glasses. He was amazing! He helped me pick out frames that fit my face and went over the different items I usually when I have a new prescription. I highly recommen them.

Dr Hilton and Shrum and their technicians are amazing - highly knowledgeable and personable!…read more The staff member who handles contacts and the billing department in Atascocita are subpar at best. Called 3 times to make my contacts order. The team member end up emailing me their app with my contact order but the total cost due did not include my insurance benefits. After calling the office manager, the staff member finally called me today. As for billing, I had incurred a charge since last year and was constantly asked about paying it. I explained that there should not be a charge and to please explain what it's for. Finally after 13 months of the back and forth I received notification last week that it was a mistake and I don't owe you. Not sure I'll be back after all the hassle.

Updated: The TSO General Manager reached out to apologize…read morefor the experience and to gather details about what happened. He explained this is not how they do business and made a nice offer to my wife to help make up for the experience. A previous incorrect charge was also made right. The rest of the staff at TSO Kingwood was great and Diamond receives a particular shoutout. Original review summary: My wife had a terrible experience due to rude behavior and poor customer service on the part of one individual during billing. Everyone else was nice and the optometrist was fantastic, but not coming back after the terrible treatment.

First time to go there. They worked me in last minute. Very professional and comprehensive exam…read more Take most insurances. Great selection of frames and they offer assistance for picking the right one. Quick turnaround time on orders.

Office experience is great the two girls that work the desk are so kind and they're bilingual for…read moreany Spanish speakers!. The care quality is a 10/10 they are quick and informative! If you have insurance the pricing depends on that but if you don't it's $99 for the eye glasses appointment only!

Exceptional doctor that cares. He will work around everything and truly care and provide quality…read moreservice! I love Dr. Le. He's meticulous and will find the problem and follow through

I came in to get an adjustment to a new pair of glasses I ordered online as they were sliding down…read moremy nose. I am not a patient of this establishment, because they are actually on the other side of town from me but I happened to be nearby so I popped in. They were friendly, directed me to wait for a few moments till someone was available which only ended up being about 2-3 mins. Then Crystal (sp?) came over and adjusted my glasses. It was a HUGE improvement to the fit. She was so nice, especially for someone who isn't a patient. They didn't and don't charge for adjustments or small fixes. A wonderful experience. If they treat their not-patients like this k can only imagine how well they treat their actual patients

Really happy with my experience here. I stopped in one morning with a glasses emergency--someone…read morehelped me with my broken frame free of charge and I wasn't even a customer yet. When I needed new frames I decided to come back to Family Vision Center and I've been very happy with my experience. Everyone is so kind and helpful.