BAD Customer Service. I just left the Hula Car Wash and left with such a negative experience. This was about the 3rd time I had washed my car here, most time I would usually do the $20 dollar wash and I was fine with my package given how much I paid. Today, the manager Rafael, did an up sale of the $45 wash, and tried to convince me what it was literally like me "doing a detail of my interior" I really didn't need it, but I told him I can give it a try. He even gave me a $5 discount to convince me. It was a lady that cleaned my car. When my car was completed, as expected, I needed to compare the result of my typical wash with the plan they sold me . The dash board was still dusty and had water marks, the trunk still had dust and I saw a couple of stains on the back seat, which I pointed out for them to clean. The lady was willing, but another employee ( who by the way did not clean my car, a black male) , jumped in an immediately without trying or checking the stain, said it would be $65 to get those stains off. It would be a chemical clean and that was another package? Of course I know he was just trying to be difficult or dismissive, So I told him to give me a cloth, so I can show him it was an easy clean. The lady who initially cleaned my car quicky got a cloth and cleaned off the stain with no issue at all. As should have been, that should have been the end of that service. Instead , The male worker , then start to yell at the lady cleaner to make to charge customers for extra work ( in front of me the customer) , and then turns to me and start to yell and talk back rudely that I need to stop being cheap and pay for a higher plan. As I tried to explain or even have a conversation, he continued to talk over me and wave his hand dismissively. He did not back down! I was in so much shock and I called for the manager. He stormed off and told me to go look for the manager myself, and points to a distant office door. I walked over to the office and , no manager. The lady again being helpful goes to get the manager. As this point I was really upset. The sad apart to this, was how the manager handle this after getting to the scene. I told him, his employee was so rude and needs to learn how to talk to customers, and that he should be fired with this type of attitude, but cynically instead of addressing the issues, the manager starts to ask me if i was a christian, and if I knew today was a good Friday! How provoking! His insincerity was unbelievable. .. not really addressing my concerns ( lack of delivery on the up-sale, rude employee and unpleasant experience ) . Overall, it was a horrible customer experiences! The owner needs to train it's staff! My concerns could easily have been deescalated by the employee and especially by the manager. Instead he was enabling the employee and also undermined my complaints. Train your staff... Customer Experience matters! Hula should read about the Chic-Fila business model! Repeat business is not only based on skill , customer service matters too! read more

New cars or special paints should not use this car wash!!! Talk about ROUGH TREATMENT! The drive through is only a rinse. At the entrance, a guy uses a brush to soap the car. The same brush they use for tires. This actually left scratches on my clear coat! You only enter the drive thru for the rinse cycle. read more

Hula Car Wash - Entrance - Car Wash Near Me - Fulshear, Texas

The employees at this establishment are extremely unprofessional and rude. My mother and I have been coming to this car wash for a while. Today, after the service was completed, we noticed a very obvious white stain on the seat. My mum asked them about it, and they immediately started saying that "it wouldn't come off without extreme chemicals." However, the employee who had actually worked on our car came over and wiped the stain off easily with just soap and water. Then, another man--who looked to be around 20-30 years old and wasn't even the one working on our car--started scolding the woman, saying, "If they want seats, charge them $65 instead of $45." The woman appeared to be much older and more respectful. Naturally, my mum wasn't going to pay an extra $20 just for a single stain. She told the man that in the past this was never an issue and asked to speak with the manager. The man then began screaming at my mother, telling her to "go walk over there and find him herself," and accused her of being cheap and not wanting to spend money. His comments escalated the situation unnecessarily and were extremely disrespectful. When the manager finally arrived, instead of addressing the issue, he asked us if we were Christian and started talking about how "we are all equal in the eyes of God." He kept avoiding the actual problem and went off on a rant about hierarchical nonsense. All we wanted to know was why this man tried to charge us an extra $20 after someone else had simply wiped the stain off. Meanwhile, the rude employee went and sat in another customer's car, watching from afar and laughing at us. Eventually, we left. But unless you want to be treated like complete garbage, I don't recommend coming to this car wash. read more

My husband and I took his truck to get washed. We paid $25.00 which isn't bad if the car wash actually works however it does not. The brushes on one side were not functioning and the truck looked dirtier when it was done. We didn't even bother to try and get our money back but we wouldn't have even gone through had the lady taking the payment informed us of the broken equipment. We should have looked at yelp before coming. read more

Really bad car wash! Half the brushes didn't work, still have soap all over, I could have blown on it myself harder than the blowers. The kid that scrubbed and sprayed it off before driving through did a better job. read more

I have used Hula for several years. i took my SUV in for a thorough cleaning and was ashamed as it was so dirty. We live on our horse farm and it is impossible to keep a vehicle somewhat clean. The young man and woman who cleaned it were very professional and did an amazing job on the interior and exterior. My Audi looks brand new! I will be going in more often to keep it clean! read more

The vehicle itself is cleaner than before, so that's a plus. But you couldn't pay me to believe there was a single wheel brush that touched these wheels. Was I expecting completely clean tires like a hand scrub? No. Was I expecting spotless wheels on each nook and cranny? Not at all. But these look pretty the same as when I arrived at the car wash. If it hadn't advertised "wheel and tire cleaner" on the wash options, I'd maybe not have assumed they would look at least mildly better after going through the wash. read more

See all

Rene was amazing!! Everyone did an AMAZING Job! Definitely coming back here!! Can't recommend this place enough. 5 Starts!!! read more

Hula Car Wash - Thank you Hula Carwash! - Car Wash Near Me - Fulshear, Texas

I give this company no stars. They said their machines were down then said well we'll do a quick wash then you can come back for the detail. Well. Their quick wash with whatever machines they could get to half way do the job ended up sucking the plastic coating off of my Mercedes' buttons on my door-only one door but they told me oh it's just your car this happens with Mercedes'....THEN WHY NOT TELL ME YOU CAN'T FULFILL THE SERVICE!? I'm EXTREMELY upset was told to call manager but their phone lines don't even work. Plan to send a certified demand letter because it's not right to damage someone's property like that if you KNOW your equipment will do so. Not to mention, one of the carpet inserts that goes inside my door pocket was sucked up that's how hard their suction is and they didn't even notice! I told them and they had to dig it out or the TRASH! The plastic from my door melted into one blob ans fell on my running board and they still didn't even notice. And the promise of a full detail next time??? After I let them do their barely 10 minute hand wash and went to check out they said that was my detail so they completely went against their word and all of the services listed in the detail were not performed. WORST experience customer service wise I think I've ever had, horrible car wash, broken down equipment, they do not stand by their word, just bad business all together. read more

Hula Car Wash - You can see where the buttons are SUPPOSED to be black but 2/3 of the covering was sucked off! - Car Wash Near Me - Fulshear, Texas

I am thoroughly convinced that this absolute worst car wash in the area. Years ago, after moving into the greater Fulshear area, I was a regular hula customer. After changing ownership, service levels imploded while prices became unreasonable. After staying away for years, I decided to give them a shot. WHAT. A. MISTAKE. Im obsessed with having clean cars and cost car washes often. I have memberships at numerous car wash memberships so I can bring one of my cars during the work week in town or others so I can get them washed closer to the house. Having experienced so many, I literally cannot think of a more poorly run operation. I'm not suggesting that this local catastrophe is just slightly worse. It's "hold my beer, watch this" worse. Sheer incompetence on parade. Poorly trained personnel, broken machinery are just the beginning. I witnessed them actually employing practices that damage fine leather interiors. Management argues and yells at customers. It's so horrific, you're wondering if there are hidden cameras somewhere. I wanted to retry hula a few weeks back and found that the car wash tunnel was broken. Came back again and the tunnel was broken again so they offered a hand wash. I agreed as a good hand wash is preferable to a machine wash. Went inside to pay but they said their credit card machine was broken. Asked how I could pay b/c I don't carry cash so they pointed to their ATM machine that charges a fee. I opted for their $30 wash and needed to pay $32.50 bc of atm fees. An irritant so far but not terrible. After waiting about 45 min, I found that they had applied "ArmorAll" to EVERYTHJNG. Even the entire steering wheel was DRIPPING with leather. Every surface was just irrationally bathed in grease. Maybe many don't know this, but this is a horrific practice. It destroys the soft supple nature of fine leather. The nice matte finish will now gather dirt. Car washes who do this still don't cake steering wheels with it. This would seem to be common sense as NO ONE wants greasy Hands. The right thing to do is to use saddle soap and a proper leather conditioner. For a new truck with paper plates and new car smell- you might just skip it or just condition the plastic surfaces. I saw what had happened and grabbed a towel and started to remove the greasy substance myself. Another employee told me that he knew this was horrible and started to help. He also pulled the employee who had made the error aside and trained him. A few minutes later after doing my best to remove the oily substance, I started to leave. After pulling the truck out from under the awning and into the sun, I just saw more greasy leather. I got out and asked the cashier for a refund. Told her that I would have to go home and spend an hour with my own cleaners to remove the grime. In reality I was fairly upset that my new leather steering wheel and dash would look like they were worn 5 y/o parts. I also stated that there were still finger prints all over the doors. The windows were still dirty and the motorized steps were still dirty. The manager came out and started to argue. Rather than offer help she literally started yelling at me and then called the owner. For those of you who read this far, let's make some conclusions. How effective is this manager if their machines have been broken, credit car machine doesn't work, employees are poorly trained, and she has no sense of proper customer service. What does this say about the ownership of the dealership? It doesn't seem that they make the proper investments in machine maintenance and they don't know the first thing about hiring competent leadership that understands customer service while attempting to operate a service business. There was one employee who jumped into the truck while I was arguing with the manager who did his best to remove the substance. This is the same person who commiserated and coached the employee after witnessing the error. To his credit he did a decent job and was able to remove 70% of the armorall. I spent 45 min after getting home using interior cleaner to remove the rest. I also removed finger prints, bug spatter, and dirt from every panel. Here is the moral of the story. If you want the worst car wash imaginable. One that equates to more work for yourself. One that equates to confrontation with irrational, incompetent "managers" then go here. If you just want a decent car wash - go ANYWHERE else. ANYWHERE. I complained to the read more

Hula Car Wash - The argumentative cantankerous manager - Car Wash Near Me - Fulshear, Texas

I won't lie, if there was an option lower than one star I would pick it. I took my mustang since they sent out a free car wash coupon in the mail, and after the car wash it was full of scratches. Not only did the car wash leave it full of scratches but the customer service is terrible. The manager of the store is a complete jerk. The day following the car wash I went to talk to the manager about it and she was just a complete jerk basically telling me I was wrong while yelling at me. She also refused to provide me corporates number or anyone else I could speak with because she was clearly no help. DO NOT take your car here to get it washed unless you want your paint all scratched up. I now am taking my car to get a paint correction because of this car wash. read more

I appreciate Rene, he always takes great care of my family and I and his colleagues do such a great job with our cars, this is the best place to get your car detailed at. Renes new management has really made a difference and it shows! THANK YOU HULA read more

Hula Car Wash - results - Car Wash Near Me - Fulshear, Texas

If I could give them zero stars I would. I've been going to this car wash for years. My husband brings both his police car and personal car here as well. Today after they hand washed my car the guy jumped in to pull it into a bay. As soon as he took off he hit the curb. As he's pulling into the bay I noticed he's coming in at the wrong angle and before I could say anything he hits the column that divides the bays. I tell him to get out of the truck I will back it up and pull it in. Upon inspection he's torn up the entire side wall of my tire and scratched my rim. At this point he looks me dead in the eyes and said he didn't do it. It was already like that. Now I'm furious!! I watched him! I go get the manager and he continues to tell her it was like that before. He didn't do it. Thank god there was another customer there and says yeah I seen him. They weren't even going to refund me. If you care at all about your vehicle and the hard earned money you put into it. DO NOT TAKE YOUR VEHICLE HERE! read more

See all

The detail I got from this establishment cos almost $500 dollars. Are you joking?! Then the amount of people who worked on my car kept changing according to the "manager" as he pushed me to pull more money out of the atm machine to pay "them". This place is both sketchy and a scam. read more

This car wash is the best around. Detailed and quite specific. Attention to detail and carimg about the customer pays off for Hula! Give it a try. Pamper your car. Your car deserves it. I have washed my truck biweeklu here since they opened. I can say I have always been satisfied with the work. Pay with a CC and tip with cash. Easy pay easy wash easy clean-up. Awesome wash. read more

See all

I'm not sure how this place remains in business. They were happy to take my money but they didn't think to mention that my 3" lifted truck (which will fit in any parking structure) wouldn't fit in their carwash. What kind of business plan is that? Minimum clearance wasn't posted so I asked the kid doing the prep wash what the minimum clearance was and he didn't know. I had to back out and didn't even wait for a refund fearing the mental giants here would waste more of my time than it was worth. read more

Best car wash I've been to in awhile my family and I have been using this car wash for the last couple of months and I honestly love it. I definitely recommend everyone comes here!!! Rene is an amazing manager and has made this the car wash to be at!!! read more

Hula car wash best deal is their $7 wash only. Every time I go its to get dirt or mud off my truck. I've tried almost every package and found that the results aren't equivalent to what you pay for. Their wash line leaves soap and also doesn't dry my truck good at all. I only recommend if you're just looking to rinse your car/truck or like get dirt or mud off. read more

See all

Read what I said at check in and you'll clearly see why I would give these guys 5 Stars. They're amazing, great service and really good value. If you need a car wash, live in Cross Creek, Fulshear, Weston Lakes or Westheimer Lakes you truly need to go here. read more

Hula Car Wash - Outside vacuum and drying bays. - Car Wash Near Me - Fulshear, Texas

It was a great experience! Rene did a good job communicating and taking care of my truck- which was a mess. Will come back! leah read more

Rene makes sure my black Tundra is detailed perfectly. The staff does an amazing job. Thank you Steve read more

I am very picky about my car! I get a hand wash only! When me and my husband come to get our cars cleaned Rene Gutierrez goes above and beyond for us. We will continue to keep coming. The entire staff are great and we are always super satisfied. read more

Dryer still doesn't work. I notice some reviews from November of last year stating their car was not dried, so it makes me wonder if this is intentional to get people to pay for the full service wash instead where it is towel dried? Husband took my car there today and since the drier was STILL not working, I ended up with waterspots all over the car. At this point a gas station car wash would have done a better job since their dryers are always working. It's a shame since the people are nice and there is rarely a line to get a wash, but until the dryers are working, I'll take my car elsewhere or do it myself. read more

These guys did a great job cleaning up my 2004 Prius. My seats and carpet were looking pretty bad. It had been a while since the last time I had it shampooed and detailed. I wish I had taken some before and after pics because the before was just gross. I'll try to post some pics later, because I'm super impressed with the results. Great price to shampoo the carpet, floor mats, and seats. And then they detailed all the hard surfaces on the interior. I just got a regular car wash and they detailed the wheels and tires. Car hasn't looked this good in years. I'm the original owner and I've always tried to take care of it, but I've had a hard time finding a good place to get my car detailed. I think I found my spot! read more

I had a monthly plan with Hula. I cancelled it last August '20. They continue to charge my account. I've contact them (on phone and in person) several times and they tell me they will take care of it but I'm still being charged. I now have to dispute on a monthly basis with my credit card to get my money back. Very frustrating!!! Buyer beware. read more

I have used Hula car wash multiple times and I have been always satisfied with the work, needed to point out couple of things to attendants but it was quickly taken care of. A recent new management took over and completely changed the whole place around, news stations, new cleaning machine, a whole mini shopping section. read more

Normally, the employees at this establishment are beyond kind. Lately I have noticed that most of the people I have seen in the past are no longer working there. Today I took my girlfriend there to get her car washed. It has Vermont plates because she moved down here. They treated us like brats. And tried not to offer us the deal we were promised from a few days earlier. Maybe the guy working there the other day was wrong about he deals. And that would mean the hundreds of times my family has gone there, the deals have also been wrong. The man finally let us have the second wash we paid for the other day. But only after a very upsetting confrontation. Families of Fulshear don't send your kids here to get washes. They do not treat young people or people from out of town with the same respect as their normal clientele. read more

For just a dollar or so more than you would pay at a gas station automatic car wash, you get a much better wash for the same amount of time. The attendants took the time to detach my antenna, tape my pack wiper down, and fully scrub the front and back on my car by hand to get all of the tough stuck on bugs and dirt off before I ran through the machine. Then, in addition to having a good drying system in the car wash, there are attendants ready to hand dry your car when you exit the wash. I bough the middle package for $9 and am very happy with the service I got. I will definitely make the drive a little further than the Timewise auto wash as I did before, so that I can get a better wash for the about same price! read more

This is the best car wash I have found! You can do it yourself or order from a variety of full service washes. Prices range from $6 to $199. The staff are extremely thorough. They do not miss a spot. My hubby purchased the $30 wash. The staff spent almost an hour cleaning the exterior and interior of his truck. It was spotless and smelled so fresh. I talked to the owner about his recommendation for my SUV. I really wanted a nice detail and my interior was in desperate need of some TLC (my kids are super messy). Surprisingly, he did not recommend the most expensive $199 package. He explained to me that my car's exterior looked great and that I'd be paying extra for unnecessary services. What?!?! Integrity... Let that sink in. I opted for the $99 detail instead. Two and a half hours later I got the call that my car was all done. It was perfect, both inside and out. Awesomeness! read more

Great service and the new manager took great care of my car. They were quick and efficient! Will be using them from now on

These folks did an amazing job on my car. It's under new management and they're awesome. Rene the manager is such a nice guy. I'll definitely come back here for my car detail needs. The ladies worked hard on my car and it was a mess. Looks brand new now. read more

So, was never satisfied with the quality of the wash. Tried 3 times to cancel the recurring subscription on my card - never works. They continued to charge my card even after we started disputing the charge for the renewal. Finally necessary to simply put a blocked payment on them. In person, managers always act like they want to resolve the issue, but no refunds and no cancellations. If you like their wash, just be aware of their billing tactics. read more

This place is a rip off they told me one price and charged my card 10 extra dollars I will never bring my car back to this place again although I'm still gonna tip because the hard working guys and girls who are doing the detailing isn't the one who's ripping off ..I'm very pissed; please pay attention to your receipt.... apple carwash next to walmart is the best bang for your bulk.... read more

Decent wash. Friendly and helpful staff. I wish there were membership options that included full service for everything including the vacuum and wiping down the inside. read more

Neat and clean. I was one of the 1st arrivers. Nice number of crew working so wait was not long to have car service for Sat. morning. read more

Hula Car Wash - Waiting room is a little cheesy playing off the Hawaii theme. What up with the retro bean bags??? Throw back from the 70's. - Car Wash Near Me - Fulshear, Texas

This is quick in and out but for the last two weeks the blower is fritzed, so I get out of my car and dry it off myself, technology snafu? Will have them wax and detail for a better experience based on yelpers reviews. Like the living green plants! read more

THIS PLACE IS AWESOME!! they took wonderful care of my car, the people were so positive and sweet, and Rene. G (the manager) was excellent!! He was so kind to me as I was a new costumer, and took the time to explain everything in detail to me! Overall, my car looks wonderful, and the service was beyond incredible! I will definitely be coming back. I look forward to it :) read more

I signed up for 1 month of unlimited washes here and my car was never totally clean after I used their services. This week, my husband went there and they lost his floor mat. He realized it about 15 mins after leaving, so he called them to tell them. He drove back out there and they didn't have the mat. The manager was very rude and argued with my husband. We won't be going back. read more

Needed a full detail today was searching online and found this place when I talked to Renee on the phone he told me to come and I promise you'll be in and out and your car will look brand new. Boy he wasn't lying his customer service from the phone call to the location was excellent and the ladies who cleaned my car was very detailed on making sure every spot was clean my car now looks and smells like it was fresh off the lot. I highly recommend this place and they will continue having me as a customer. read more

Price is great, guys spraying it for bugs and what not was wonderful and very kind. The wash not so much. I did self service because I was in a bit of a hurry- soap was left on it, the "guaranteed clean" is a joke. The 2nd vacuum from where you pull in barely works and falls apart while in use. Asked what they were going to do about the soap left on it and was told to upgrade to fill service and let them dry the car. Also- it's not spot free, even when you pay for it. Glad I tried it before I pd for full service or bought the month unlimited. read more