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    Hula Car Wash

    3.0 (82 reviews)
    Open 9:00 am - 5:30 pm
    Updated 1 month ago

    Services - Hula Car Wash

    Auto detailing work

    Car wash

    Hula Car Wash Photos

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    The vehicle itself is cleaner than before, so that's a plus. But you couldn't pay me to believe there was a single wheel brush that touched these wheels. Was I expecting completely clean tires like a hand scrub? No. Was I expecting spotless wheels on each nook and cranny? Not at all. But these look pretty the same as when I arrived at the car wash. If it hadn't advertised "wheel and tire cleaner" on the wash options, I'd maybe not have assumed they would look at least mildly better after going through the wash.

    Thank you Hula Carwash!
    Danicita P.

    Rene was amazing!! Everyone did an AMAZING Job! Definitely coming back here!! Can't recommend this place enough. 5 Starts!!!

    You can see where the buttons are SUPPOSED to be black but 2/3 of the covering was sucked off!
    Megan D.

    I give this company no stars. They said their machines were down then said well we'll do a quick wash then you can come back for the detail. Well. Their quick wash with whatever machines they could get to half way do the job ended up sucking the plastic coating off of my Mercedes' buttons on my door-only one door but they told me oh it's just your car this happens with Mercedes'....THEN WHY NOT TELL ME YOU CAN'T FULFILL THE SERVICE!? I'm EXTREMELY upset was told to call manager but their phone lines don't even work. Plan to send a certified demand letter because it's not right to damage someone's property like that if you KNOW your equipment will do so. Not to mention, one of the carpet inserts that goes inside my door pocket was sucked up that's how hard their suction is and they didn't even notice! I told them and they had to dig it out or the TRASH! The plastic from my door melted into one blob ans fell on my running board and they still didn't even notice. And the promise of a full detail next time??? After I let them do their barely 10 minute hand wash and went to check out they said that was my detail so they completely went against their word and all of the services listed in the detail were not performed. WORST experience customer service wise I think I've ever had, horrible car wash, broken down equipment, they do not stand by their word, just bad business all together.

    The argumentative cantankerous manager

    I am thoroughly convinced that this absolute worst car wash in the area. Years ago, after moving into the greater Fulshear area, I was a regular hula customer. After changing ownership, service levels imploded while prices became unreasonable. After staying away for years, I decided to give them a shot. WHAT. A. MISTAKE. Im obsessed with having clean cars and cost car washes often. I have memberships at numerous car wash memberships so I can bring one of my cars during the work week in town or others so I can get them washed closer to the house. Having experienced so many, I literally cannot think of a more poorly run operation. I'm not suggesting that this local catastrophe is just slightly worse. It's "hold my beer, watch this" worse. Sheer incompetence on parade. Poorly trained personnel, broken machinery are just the beginning. I witnessed them actually employing practices that damage fine leather interiors. Management argues and yells at customers. It's so horrific, you're wondering if there are hidden cameras somewhere. I wanted to retry hula a few weeks back and found that the car wash tunnel was broken. Came back again and the tunnel was broken again so they offered a hand wash. I agreed as a good hand wash is preferable to a machine wash. Went inside to pay but they said their credit card machine was broken. Asked how I could pay b/c I don't carry cash so they pointed to their ATM machine that charges a fee. I opted for their $30 wash and needed to pay $32.50 bc of atm fees. An irritant so far but not terrible. After waiting about 45 min, I found that they had applied "ArmorAll" to EVERYTHJNG. Even the entire steering wheel was DRIPPING with leather. Every surface was just irrationally bathed in grease. Maybe many don't know this, but this is a horrific practice. It destroys the soft supple nature of fine leather. The nice matte finish will now gather dirt. Car washes who do this still don't cake steering wheels with it. This would seem to be common sense as NO ONE wants greasy Hands. The right thing to do is to use saddle soap and a proper leather conditioner. For a new truck with paper plates and new car smell- you might just skip it or just condition the plastic surfaces. I saw what had happened and grabbed a towel and started to remove the greasy substance myself. Another employee told me that he knew this was horrible and started to help. He also pulled the employee who had made the error aside and trained him. A few minutes later after doing my best to remove the oily substance, I started to leave. After pulling the truck out from under the awning and into the sun, I just saw more greasy leather. I got out and asked the cashier for a refund. Told her that I would have to go home and spend an hour with my own cleaners to remove the grime. In reality I was fairly upset that my new leather steering wheel and dash would look like they were worn 5 y/o parts. I also stated that there were still finger prints all over the doors. The windows were still dirty and the motorized steps were still dirty. The manager came out and started to argue. Rather than offer help she literally started yelling at me and then called the owner. For those of you who read this far, let's make some conclusions. How effective is this manager if their machines have been broken, credit car machine doesn't work, employees are poorly trained, and she has no sense of proper customer service. What does this say about the ownership of the dealership? It doesn't seem that they make the proper investments in machine maintenance and they don't know the first thing about hiring competent leadership that understands customer service while attempting to operate a service business. There was one employee who jumped into the truck while I was arguing with the manager who did his best to remove the substance. This is the same person who commiserated and coached the employee after witnessing the error. To his credit he did a decent job and was able to remove 70% of the armorall. I spent 45 min after getting home using interior cleaner to remove the rest. I also removed finger prints, bug spatter, and dirt from every panel. Here is the moral of the story. If you want the worst car wash imaginable. One that equates to more work for yourself. One that equates to confrontation with irrational, incompetent "managers" then go here. If you just want a decent car wash - go ANYWHERE else. ANYWHERE. I complained to the

    results
    Claire S.

    I appreciate Rene, he always takes great care of my family and I and his colleagues do such a great job with our cars, this is the best place to get your car detailed at. Renes new management has really made a difference and it shows! THANK YOU HULA

    If I could give them zero stars I would. I've been going to this car wash for years. My husband brings both his police car and personal car here as well. Today after they hand washed my car the guy jumped in to pull it into a bay. As soon as he took off he hit the curb. As he's pulling into the bay I noticed he's coming in at the wrong angle and before I could say anything he hits the column that divides the bays. I tell him to get out of the truck I will back it up and pull it in. Upon inspection he's torn up the entire side wall of my tire and scratched my rim. At this point he looks me dead in the eyes and said he didn't do it. It was already like that. Now I'm furious!! I watched him! I go get the manager and he continues to tell her it was like that before. He didn't do it. Thank god there was another customer there and says yeah I seen him. They weren't even going to refund me. If you care at all about your vehicle and the hard earned money you put into it. DO NOT TAKE YOUR VEHICLE HERE!

    Chang W.

    This car wash is the best around. Detailed and quite specific. Attention to detail and carimg about the customer pays off for Hula! Give it a try. Pamper your car. Your car deserves it. I have washed my truck biweeklu here since they opened. I can say I have always been satisfied with the work. Pay with a CC and tip with cash. Easy pay easy wash easy clean-up. Awesome wash.

    Layne R.

    Hula car wash best deal is their $7 wash only. Every time I go its to get dirt or mud off my truck. I've tried almost every package and found that the results aren't equivalent to what you pay for. Their wash line leaves soap and also doesn't dry my truck good at all. I only recommend if you're just looking to rinse your car/truck or like get dirt or mud off.

    Outside vacuum and drying bays.

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    5 years ago

    Great service and the new manager took great care of my car. They were quick and efficient! Will be using them from now on

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    Page 1 of 3

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    Review Highlights - Hula Car Wash

    When me and my husband come to get our cars cleaned Rene Gutierrez goes above and beyond for us.

    Mentioned in 9 reviews

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