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    Hughes Motor Group

    1.5 (18 reviews)
    Closed 10:00 am - 7:00 pm

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    12 years ago

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    Grieco Chrysler Jeep Dodge Ram - Transmission fluid leak... selling the car like this is absurd

    Grieco Chrysler Jeep Dodge Ram

    (57 reviews)

    "If you like being left hanging and chasing down your own warranty info -- this is the dealership…read morefor you!" If you want a dealership that leaves you hanging on their every word, look no further. My first few gripes? I let them slide -- I wanted the car. But after this experience? I would NEVER go back. We agreed on a price, but somewhere along the way, the doc fee mysteriously jumped up by $100. I pointed it out (credit to the one kid there who was actually decent) -- he said "No problem, we'll fix that." Cool. Then I had to wait around for 2-3 hours to sign the paperwork -- because they only had one finance person on duty, and she was busy with another customer. The other finance person had called out sick, so I just sat there, waiting. Again -- I'm patient. But when we finally get to the paperwork... surprise: they never fixed the doc fee. My fault for missing it during signing -- but not exactly a confidence booster. Dropped off my $10,000 down payment check the next morning. They told me the car should be ready later that day. Great! Except... nothing. The next day? "Oh sorry, the registration person is out sick." Fair enough. But funny thing -- they still cashed my $10,000 check. I go to the dealership in person. "You can cash my $10,000 check but you can't register my car?" They suddenly scramble to "handle it." After several insincere apologies and another 3-4 hours of waiting, the car is finally ready. I'm visibly annoyed, moving my stuff from my old car -- which they generously gave me $1,000 for (I regret even trading it in). Finally, the manager comes out -- the first sincere apology I got -- gives me his number, says to call if I need anything. Fast forward -- car fails inspection for emissions. Turns out the battery is from 2020 (same year as the car), not new like I was led to believe. I call the manager -- he says he'll call me back in 10-15 mins. Never does. Now the fun part: after driving the car for a few days, I started noticing weird noises. At first, my mechanic thought it might be pulleys related to the turbo -- but to be safe, I scheduled an appointment so they could put it on the lift and check it more thoroughly. When they did, they heard additional noises coming from the transfer case and transmission. Nothing catastrophic yet -- but concerning enough that they referred me to a transmission specialist to take a deeper look. I figured -- hey, I'll try one more time -- the manager DID say "call me if you need anything," right? I call him -- he immediately asks if the check engine light is on (it's not) -- and basically tells me "we don't do anything for noises." Lovely. He texts me later saying it's still under Ford warranty (gee, thanks). Meanwhile, I'm doing some digging -- turns out the Buyer's Guide lists a warranty but with zero actual info on it. I had to formally request the warranty details (which should have been provided at purchase), along with the details of the extended warranty I paid for. That was last Wednesday. No response Thursday. Reminded them Friday. It's now Tuesday -- still nothing. And just to top it all off -- they didn't even bother resetting the oil life indicator. After supposedly changing the oil as part of their prep, the car is already showing 8% oil life. Just the cherry on top of an experience that truly screams attention to detail. Summary: If you love doing your own warranty research, chasing managers for info, discovering surprise fees, and hearing "we don't do anything for noises" after dropping $10K -- THIS is the place for you. Me? Never again.

    When I buy a car from here they say I have 4 time oil change are free or till 20,000 Miles . But…read moretoday is my third time to oil change and they already charge me. Well I'm not sure I will keep come here for service or buy car. Promises and trust are essential, but I tried trusting them and they didn't keep their promises. Remember, if you buy a car here, they will promise you many things, but they won't actually tell you the truth. And when I buy a new car they say they can give me a shirt and hat but I never got anything .

    Dracut's Car Connection

    Dracut's Car Connection

    (16 reviews)

    Title: Formal Complaint - Misrepresentation and Unresolved Vehicle Issues…read more I am filing this complaint regarding my purchase of a 2016 Kia from Dracut's Car Connection on July 15, 2025. Since the date of purchase, I have experienced repeated mechanical issues, including the check engine light returning multiple times despite numerous visits to their shop. I was informed by Frank, the owner, that certain repairs were not covered under the warranty, requiring me to pay out of pocket for parts and even travel five hours to Massachusetts to obtain one myself. Despite these efforts, the same issue persists, and the vehicle remains unreliable. Additionally, the dealership refused to provide an itemized receipt for the work allegedly performed, and I have evidence that my signature was forged on certain documents. I believe the vehicle's defects were known prior to sale and intentionally concealed. I am requesting that this matter be formally investigated, and that appropriate action be taken against Dracut's Car Connection for misrepresentation, possible forgery, and failure to honor warranty obligations. Rose Keller

    It was the best experience buying a used car from Dracut's car connection. We live in Connecticut…read moreand they drove the car to us so we could look at it and then drove it back to CT to register it with us. They sat at the DMV for 3 hours while we registered it (long story). There were a few minor things that we wanted fixed on the car and they were more than happy to do so. They also came down on the price to make the deal work for all of us. Frank was a pleasure to work with and incredibly fast getting the loan approved, as well as his right hand men who were so patient and great. It was a 10/10 experience working with this business. We HIGHLY recommend them!!!

    Commonwealth Motors

    Commonwealth Motors

    (45 reviews)

    I have been a LOYAL customer of Comm VW SERVICE for a couple decades+ because I have generally had…read morean overall positive (although somewhat expensive!) experience. Today I had my annual vehicle inspection performed. I felt like I was shook down. I was told "all was ok with my vehicle"* besides the need to replace the front wipers; otherwise, my vehicle would FAIL inspection due to a TINY oh so small streak on the windshield when the wipers & spray were operated. Absurd is a good word to describe the situation. The wipers were FINE--I'm a freak about having a clean windshield and I do periodically replace the wipers AS NEEDED. Moral of the story: Check your wipers and clean them if necessary before having your vehicle inspected at Comm VW. I travel by Colonial VW in Medford during my commute and I'm thinking they may receive a visit from me for my soon approaching 130K service. (So much for MY loyalty!!). *I was told "all was ok" with my vehicle BEFORE it was driven away to be inspected--WTF? It appears an onsite "replacement parts" inspection was done first and that's when my wipers failed, but why was I told "all was ok" BEFORE my vehicle was inspected? P.S. I arrived at 8:25 A.M. and was told 20 or so minutes. I left around 9:40 A.M.

    Get yourself a great deal on a new or used vehicle!…read more The staff is very friendly, prices are fair - and they have many different makes - Honda, Chevy, etc The showroom is very clean and the service is top notch!

    Hughes Motor Group - car_dealers - Updated May 2026

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