This place is pathetic. They are all a bunch of liars! This is definately not the place to go if you want to buy a vehicle. They give false information and guarantees. I drove 30 mins. to purchase a specific vehicle from them on a friday. I drove the vehicle and it had a few quirks which I was told could be fixed while I waited. I proceeded to tell them that I need this vehicle asap please. Well 2 hours later with all paperwork signed, They proceed to tell me I cannot take possesion until monday by Noon. I took off 5 days to buy a vehicle and get stuff done to it...alarm, tint, rims,tires etc. I had appointments set up. Today is monday and the time is 2:00 p.m. and I still have no truck and they havent even left to deliver it. I have now missed my appointments. Their attitude through this whole process was ohh well. The time is now 5:00 p.m. dec 23,2013. I just called hughes back to let them know that since they could not live up to their end of the deal that I want the deal cancelled. I do not have possesion of the new vehicle. They proceed to tell me to go f**k myself and that they own my car now and that if I try to get my title they will have me arrested. I have called the finance company and had the deal cancelled. called my insurance and had that part cancelled. I have also called the methuen police who will escort me there tomorrow to pick up my title. That is of course After I file my report on the threats that were made to me. The police say they have had multiple complaints on this shady buisness anyway. read more

Buyer beware! I bought a truck here 3 years ago And I still have a badd taste in my mouth from it. I should have done my research 1st because everything that everyone is saying is the same stuff that has happened to me. It took them 2 weeks to finalize a deal that they promised me would be done in 48 hours or less. Add to take numerous days off of work to go there for them to tell me to wait a few more days and to just be patient. Went to have some things serviced on the truck and nothing got done almost like they brought it in the garage looked at it and then turned it around no repairs were made. These guys are scam artists and I hope that no one makes the same mistake I made. read more

So I have been looking at a car at this place, but I'm not quite in Mass yet but my mom is so I had her call and check things out before making the drive. Needless to say I won't be buying a car from this dealership, their social skills are very poor. The guy over the phone asked my mom if she liked younger guys with tattoos. She replied no, why? He said I was thinking we could hook up! seriously who talks like this when someone is trying to buy a car. She replied again no I don't like guys with tattoos and his final response before hanging up was I guess I'm not the right guy for you then. I cant believe this place is still in business with people like that working there not to mention all the bad comments I have read and the news coverage on them. Glad I did my research!!!! read more

These guys are the epitome of greasy used car salesmen...they don't even deserve one star. The place itself is run down, smells like an ashtray, and the customer service is beyond brutal. I don't want to get into the details of my awful experience because there isn't enough time in the day! read more

Went to car dealership: Hughes Motor based out of Methuen who also owns Boston Highline in Dorchester on August 30, 2014, gave a $6,000 down payment for a vehicle, , their employee George Panagopoulos was fired for theft and he was the one i gave downpayment to, although he provided receipt he still ran off with money and I have been calling this guy and the dealership for two months now, Hughes Motor Company/Boston Highline never produced such vehicle and to this day they do not intend to return my down payment. They stole my money!!!! Please beware, unfortunately I searched reviews online and numerous victims have experienced a similar situation like mine. NEVER BUY A CAR FROM HERE!!!! read more

They have a car they are trying to sell that has a salvaged title and has been totaled. I was the second owner of the car the car I question is a 2006 v6 mustang the vin 1zvft80n965156753. BUYER BEWARE the carfax has no info of the accident but I do it was totaled through the ins in January 2014. read more

BUYER BEWARE IS RIGHT!!!! It seems like Dennis should spend less time defending himself in negative reviews online and more time making customers happy! This place is hit or miss... that is the only way to describe it. If your car is road-ready and makes them a profit, you can probably expect a decent transaction. If there are any issues, however, as is often the case with any used car, expect the same "Oh well" attitude that Mr. Scott received. I am STILL, a month later, waiting for my used car purchase to be road ready. And Dennis is too busy finalizing sales with other poor souls who should've read some online reviews beforehand to provide any customer service to someone who should have never been handed a non-road-ready (or safe) vehicle in the first place!! He is all "We will figure something out" until it proves remotely challenging. Then he is all "we are not obligated... blah blah blah" The car salesmen themselves seem like genuine people. The management, however, has a bottom line. Remember that and shop elsewhere. Terrible customer service after the sale and that is what makes all the difference. TAKE YOUR BUSINESS ELSEWHERE! I wish I did! -Amanda read more

I purchased a Honda Accord from this dealership and it test drove great. One day later the vehicle exhibited a noise and I immediately took it back for diagnosis. They ordered the replacement part. While removing that part they noticed ( 2 ) additional items that, in time, could possibly present a problem. They ordered and repaired the two additional parts, and while my car was in for service they provided me with a loaner vehicle. They backed the vehicle with both words and actions. The repair workmanship was quick and impeccable. I would highly recommend this dealership if your looking for reasonably priced vehicle that comes with a commitment. read more

I recently bought a Honda mini-van from them. The car drives phenomenal for a used car quality. They also took care of all the minor issues I mentioned after I test drove the car without any hesitation. They were very nice to walk me through all the paperwork I was signing for. I am a mother with 2 toddlers and a baby, I was needing the car so bad at the time. I then requested them to speed up the process, they were actually on point with their time frames, they fixed, prepared, and registered my car on time. My kids and I couldn't be any happier with the car and the great deal itself!!! read more

I visited because of a craigslist post for a truck that was a good price. I went on a Saturday, and today I checked craigslist and they are still posting the same ad for a car they admitted they don't have. Tried to push me to finance a car when I said I'd only pay cash. Stay away. read more

DO NOT BUY A CAR FROM THESE PEOPLE! They sold me a lemon, they were rude to me when I took it back and I was treated as though I were the one who was being unreasonable. They ought to be stripped of whatever licensure is required to sell used autos. FRAUDS, FRAUDS, FRAUDS. read more

never buy a car from these dirtbags. i bought a 2009 subaru forester about a year ago....not even. within two months i had to get the timing belt done/ brakes/ valve cover job/ a leaking gas tank /and other minor crap that should have been checked and done. they told me i was getting a nice car...... they over charged me and sold me a lemon. now i tell everyone i know to stay away from this place. plus my bill doesn't reflect the 1000 dollars i had to put down.... i have all the receipts and mechanics testimonies to back up the piece of crap car they sold me. if you want to be scammed ....this is the place to by a car! ps....they sent a driver to pick me up....mind you ...i live two hours away..... i ended up driving the driver all the way back to the dealership. i thought i was the customer!!! right? not at this place. i also drove off the lot with less than a 8th go tank of gas.... these dirtbags couldn't even fill the tank. im so pissed i tell every one i know via Facebook /word of mouth and other social medias not to buy a car from these scammers. read more

Do not go here to buy a car. These people are cons. I have filled a compliment with attorney General also have sent them a 93a letter of deceptive acts on a consumer. Refused to take care back after I went to have inspected and failed for safety issues. Cost was over 10% of value of car. The law states that I have a right to a full refund if cost is more than 10% and it is for safety issue's. Also signed for the car and never got the papers for three weeks as well as the car.please if these things sound similar call you state senators and complaine. They should be accountable for their actions.the more complainants their are then the more likely they will do something. read more

I bought a Mercedes Benz at a different dealership 3 weeks ago, as soon as the check engine light came on I started to get nervous. I stopped at Hughes because their front line caught my eye. After dealing with Brian I left in a beautiful Lincoln, and with a great deal on not only the car but also a 5 year 100k warranty, leaving with a piece of mind, and they took in my troublesome Mercedes to boot!! I'll definitely recommend this place to all my friends and family!! read more

couldnt agree more. i bought a 03' bug from them a year ago and had nothing but problems. within 30 days i brought the car back three times to have the engine light fixed. they replaced my water pump, my sensors and my catalytic converter. well four days after finally getting it to pass inspection the light came back on. i questioned if they even did any work on my car at all. i recently brought it to another shop to get fixed and surprise my catalytic converter was after market and sucked. so my year old cat was replaced. the add they had posted on craigslist about the car said it had 79k miles and four brand new tires. well it wasnt till i was driving home that i realized it actually had 82k and it only had 3 brand new tires. the fourth was bald. i would never buy another car from them. i wouldnt recommend them to anyone. Tim is dishonest, and must have the most guilty of consciences. 'if he has one at all- to do that to so many people' -my mother read more

After signing over my old car as part down payment, paying a downpayment and money for tax and registration, which they INSISTED they would do, its now 7 days later, my car is not registered, . When trying the car i said the check engine light is on. The sales person said, the kid who put gas in it probably didn't put the cap on tight enough. They told me to go to my insurance agency 25 miles away to get the insurance binder. Got ther, the insurance person siad they know I cant give it to you, i have to fax it to the, 2 days later (thursday) hughes said they had the binder and would register the car. It is now 7 days post car purchase, cant drive the car because its unregistered 7 days after purchase, they lie constantly, make you wait hours for nothing because they havent done anything, sold me a jeep knowing it has a gas vapor leak, oil leak, no back windshield wiper exhaust problems and wont pass inspection. I am left with no jeep, no money an Hughes has been known for 40 years as being "thieves" I wish I knew this before dealing with them. I contacted the Att Generals office last Friday, filed with the BBB of which they are not members, and will be contacting my attorney tomorrow am, They are rude, crude liars and thieves read more

Purchased a vehicle (2004 GMC Envoy) from this dealer. Worst experience ever! They sold me the car with a bad instrument cluster which till this day they have given me the run around to fix. Everyday they give a different story about this piece. first they say they have ordered it then they say they cant find the piece, this has gone on for the past two and a half weeks. I am unable to see how fast i'm driving, do not know how much gas is in the car, if the oil is good, if the battery is good and because of this issue i cant even inspect the car and i have already past the 7days from date of purchase to inspect it. The car has been at this dealer this week (since monday) and still a different story every day meanwhile i have no way of transportation. Also A week after buying, the power steering line busted. And that they say they do a "Safety Check" on ALL vehicles before they sell them, i doubt it! If i would have known this, i would have never bought a vehicle from here. read more

Car buyers beware! They will sell you vehicles that do not work properly and will not pass inspection. They will also lie about specs and information on the vehicle. I have been put thousands of dollars in the hole due to repairs. I have had over 7 leaks, brakes that are defective, emergency brake that is non existent, pieces in the engine that were glued together, and rear view mirrors that do not work. Also, problems that they claimed were fixed have since failed and found to not be installed correctly. The vehicle was in an accident that I was not told about also. They were extremely rude and completely unprofessional, with one of the managers mocking me on the phone, along with telling my son and I quote "what you got big guy" over and over. Along with them denying what they said to me just to not be liable. Not only this, but several people who have done work with them also tell people not to go there. Many people have had problems with them, not only me. I have tried to get compensation, but they do not respond and do not cooperate even with a civil moderator. I cannot underline this enough, do not go to this dealership! read more