Zerorez did a great job cleaning our carpeting! It was super easy scheduling our appointment…read moreonline. I received confirmation and instructions a few days before they arrived which was helpful. They also gave about a 3 hour window of when they would arrive and called when they were 30 minutes out which was appreciated. We had a few rooms and our staircase cleaned and it was done in about 2 hours. I was impressed they were able to get out a few stains. Overall great experience. I would definitely have them come back when needed.

Zerorez did SUCH a great job on my carpets! We have 2 cats that started urinating in several…read moreplaces, and it was infuriating. Our carpets looked ruined. Zerorez got all of the stains out! I couldn't be happier, and I will recommend them to everyone. The price point was also better than what I expected.

We had 5 rooms and stairs cleaned. We have used them before and they do a GREAT job. Done in 2 hrs…read moreand for a reasonable price. We highly recommend.

this is the 5th time I have used Ultimate Carpet Cleaning. again they were great. carpet smells…read morefresh. Drying quickly.

The representative refused to give any details related to hourly rate or pricing of material…read moreestimates before an in person visit. This wasted my time.

Got new carpeting installed. While setting up the instillation was told there would be a $40 or $50…read morecharge for furniture removal and replacement. I asked if I had the installation area empty could I save that charge. Was told yes. Had the entire installation area empty prior to the install and was still charged the furniture removal fee. Called to inquire and was told a check would be cut to me as reimbursement for the fed. Two weeks later and no reimbursement has been received. Sent company an email and received no response. I would not recommend using these guys. The amount may be minor but it's not right to pay for a service that was not utilized and to not get any response when inquiring about it. A tad dishonest!

We got our carpet, floor tiles, and glass shower tiles from Floor360 and could not be happier!…read more Autumn was our designer consultant and she took her time to put together an elegant pattern together for our shower. My eyes sometimes have a more 'caviar' taste than what my budget allows, but Autumn introduced us to a happy medium that didn't leave me feeling as if I were compromising. She genuinely wants you to love the product and does not try to upsell their most expensive item on display. We did go and pickup one of the tile orders ourselves from their north/east warehouse, and there was a small miscommunication with the delivery, but I can't fault them since it was during a snowstorm and was eventually cleared up with a couple of follow-up phone calls. Pro Tip: if you are using a contractor, go through your builder to get their builders discounts.

Summary: I Had a Contract with Floor360 -- Got a Defective Floor & Had to file a Lawsuit…read more I built a new home in 2024, and because I've done this rodeo before, my builder and I agreed I would handle the flooring, cabinetry, countertops, and lighting contracts directly rather than through the builder. I'd had good experiences with Floor360 in my Veridian homes, so I emailed Jen Fickling on Sept 2, 2023 proposing that Floor360 work directly with me. They agreed, and I signed a flooring/tile/installation contract via Dropbox on Jan 17, 2024. That contract contained the provision that "all installations done according to industry trade standards". I selected a premium 9.5" Shaw Expressions white oak floor (~$30K). When Floor360 came to install in February, the HVAC wasn't on and the required 5-day acclimation hadn't happened. Unbeknownst to me, my builder was a chiropractor who had inherited the construction company from his father, and the project manager responsible for site conditions like HVAC was his X-ray technician. To avoid delays, Floor360 and the builder privately agreed the builder would install instead of waiting for Floor360's next opening. The builder had never installed this product, didn't buy all required materials, and Floor360 knew this as well as knowing proper acclimation had not occurred. Unsurprisingly, the floor failed--and only then was I told the installation had been switched, despite promises that Floor360's "most senior crew" would do the work. The installation violated basic manufacturer requirements: no 5-day acclimation (installed mid-winter with no HVAC), fasteners spaced 15-24" instead of 6-8", no end fastening, and no required glue assist. Result: cracked boards, lifted seams, splinters, flared ends, and a wood floor that feels like walking on artisanal cobblestone. Shaw inspected, found 70% of boards damaged, and denied warranty coverage due to improper installation/acclimation. Replacement bids are ~$50K, and I legally have to disclose the defect if I sell. What makes this worse is the secrecy. I emailed the replacement designer, Nichole Abbott, repeatedly asking how installation went (2/14/24, 2/24/24, 3/12/24) yet no answers. When I asked where the leftover product was (4/23/24 & 4/24/24), she vaguely said she'd ask "the installers," leaving out the key detail: Floor360 didn't install it. Floor360 now insists my contract was with the builder, even though the builder contract explicitly allowed direct vendor contracts, Floor360 was paid via my personal funds & construction loan, and they accepted that arrangement in writing. Floor360 subcontracting with my builder to swap installation roles on the down low has nothing to do with their contractual obligation to me. The two people who negotiated the working model (Jen Fickling and Christie Thompson) have since left, and it appears nobody bothered to review the terms before denying responsibility. My attorney says the liability is clear. We've given Floor360 multiple chances to fix this; they haven't. So we filed a lawsuit, which you may follow by searching for them on CCAP. A complaint with DSPS/DATCP is in-process. Floor360: if anything here is inaccurate, reply publicly and I'll correct it immediately. You're also welcome to send corrections to my attorney. My only goal is accuracy and getting an undamaged & fully warranted floor. After reading our contract line by line, do you disagree that a properly installed, fully warranted floor is a reasonable expectation?

I can't say enough good things about Aaron. He is professional, hard working and honest. He gives…read moreyou a quote with a time frame and works his hardest to stick to the plan. We did our kitchen remodeling with him. We had all sorts of issues including not getting the right size cabinet to electrical issues. He stayed with us through out and helped finished our project even though he had to sometimes work more for other people's mistakes. I know we are going to Aaron for all our needs and I would recommend anyone looking to do any remodeling around your house to him. Thank you so much Aaron.

I cannot say enough positive things about my experience working with Aaron. He is meticulous,…read moreknowledgeable, extremely conscientious about quality, and an all-around pleasure to work with. Everything about my project was a challenge and he handled each and every issue with a problem-solving frame of mind. I will definitely be using Aaron for any future work.

I am extremely happy with the services I received. Alex was extremely professional and responsive…read more He arrived on time and did a great job with our carpets. The price for the service was also fair and a good value. If you're thinking about getting your carpets cleaned, don't hesitate to contact them. You won't regret it!

Alex is the best. He not only cleans carpets, he cares about his customer. His advice is spot-on. I…read moreknow my domestic skills are sorrily lacking, but Alex's reminders of vacuum the number of days or people + pets means I run the vac almost constantly. My house looks and smells brand new when Alex is through!

A selfish company…read more I attempted to work with H&R as part of the Costco flooring program - they're the only participating installer in the Madison area. After not receiving any communication after numerous attempts to reach my initial rep I escalated to Costco. My original rep let me know they were quitting the job and turned me over to Amanda at H&R. My first conversation with Amanda I expected would be some form of apology for the misses on her employees behalf. Quite the contrary - I was told she was only reaching out to me as a courtesy. She clearly disliked the Costco program and had no concerns with how her employee had treated me. She really just continued the mistreatment and made it known she disliked having to even work with me at all. I was then told that the owner, Brent, wanted to make things right. I was asked to regather information they had not documented over the weeks I had worked with them. After getting it rounded up I was told H&R no longer wanted to work with me. 2 days after being told the owner wanted to make it right. After spending hours of my time trying to work with H&R and losing weeks of time they bailed. I spoke with the owner and he admitted he was doing it selfishly. The bit of extra time it would take them to try to make it right was not worth it to him. The time of mine they effectively wasted was inconsequential to them. This was a nearly $40,000 project that I had invested hours and hours of my time into and weeks of elapsed time waiting for communication back from them on. But because they didn't want to try they threw it, and my time, away. Scary to see a business admit to being selfish, by the owner no less. Beware.

Terrible customer service. spent thousands of dollars and got zero help when something went wrong!read more

We worked with Nonn's on a large home project involving flooring, tile, and appliances. When…read moreservice issues arose, the experience was far below what we expected from a company handling a project of this scope. Our range broke immediately and was unusable for weeks. We also had a separate dishwasher issue that required months of follow-up before ultimately failing and needing faulty parts replaced. Communication throughout the process was slow, inconsistent, and often required repeated effort from us just to receive basic updates. Although repairs were eventually completed and a partial credit was issued, Nonn's declined to provide any further accommodation despite the prolonged disruption and clear service breakdowns. The response from leadership made it clear that customer experience was not a priority once problems occurred. We made multiple good-faith attempts to resolve this privately. Based on how these issues were handled, we would not choose to work with Nonn's again and would encourage others to carefully consider their options before committing to a significant project.

I had new countertops installed in my kitchen and when they installed them they put a 7 inch dent…read morein the side of my 3 day old refrigerator. They did not tell me they did this all they did was move a calendar we had put up with a magnet over the dent. it took getting a hold of the Waukesha Mgr. to try to get this situation fixed. After three weeks they brought a new refrigerator replacement but it had a bigger dent in it than the original. I finally made a deal with them to make a credit on my credit card and am just keeping the dented original refrigerator. I guess the worst part is that they damaged the fridge and tried to cover it up without telling me. My question is can you trust a company after they do something like this?

If you are expecting good customer service from this company, you will be very disappointed. Be it…read morephone calls or text messages or even in store visits, there is no response. A great team of men installed quartz countertops but that's all I can give a good post for. Communication is a barrier. Good luck.

Kitchen & Bath LLC are incompetent plumbers, poor project planners, and OK bathroom tilers…read more Plumbing problems started during the planning phase, when they told me the sink did not need a an overflow, but I didn't think that was right, so I ordered one with an overflow. Thankfully I was correct, since the sink that they sell does have an overflow. I imagine other customers may have had big problems with the overflow after following their bad advice. I had to purchase the bath tub and bath fixtures. We had asbestos glue under the tile and a tub coated with lead, so I had an abatement company due the demo since Kitchen & Bath did not seem to have the expertise to do it. They claimed they could do it, but did not provide any licensing IDs for asbestos and lead removal. These additional costs are not included in the services provided by Kitchen & Bath and reviewed here. On the other hand, I removed the old plastic tub/shower wall cover and installed the mirror and light by myself. After the demo occurred, it was obvious that the plywood floor needed to be replaced. Alberto argued that they could install new plywood on top, but I disagreed. Mold and rot were a big problem, so I wanted it replaced. He delayed the project by 1 week because he was going on vacation and didn't trust his workers to take the floor out correctly without him around. No one from the company arrived at the time they said they would (early the first day, always late after). I work from home, and there was one day where I told them I had an appointment at 10:30, so they needed to show up before 10:30. They arrived at 10:30, when I was walking into the doctor's office. When I called the project lead (and owner) Alberto back after my appointment, he was incredibly rude, unprofessional, and disrespectful. The tiling install guy was late by a few hours and worked until after 8 pm. I have 2 kids and I could not get them ready for bed while this guy was working. The drywall and paint guy always showed up several hours late and could never arrive at a specified time. One day the guys showed up to work for an hour and then left for the day. The project should have taken 9 days but took two weeks because of these late starts and poorly planned work days. There are several small defects that a good contractor would have fixed or avoided, like scraped paint or chipped cabinet surface. These were minor. Every plumbing fixture leaked after the install was complete: the shower, sink handles, and toilet, in that order. I had my own plumber fix it due to Kitchen & Bath's continued incompetence in this area, costing over $250. I am very angry that we decided to remodel the bathroom due to lead and water damage, only to have them improperly install the plumbing, potentially causing water damage. I forgot to get the certificate of insurance before starting the project, and when I asked for it after, they never responded. My insurance agent also asked for it, and they never responded. Now there's a BBB complaint, with still no resolution. I just want the insurance certificate. So if anyone is going to hire them to do anything, only let them do tiling. Hire your own plumber. And if you can, set a daily schedule in the contract.