TLDR: I've had multiple good experiences with warranty repairs here, despite me being hard to…read moreimpress, and preferring to do my own work. I would recommend them to anyone who needs their Subaru serviced. I bought a new 2022 Outback Wilderness at a different dealership a couple hours away. Since then, I've had many issues with the vehicle, mostly relating to poor assembly quality. I had most of these issues fixed at other dealerships, and each time it took multiple days and trips to the service department. Sometimes they "could not duplicate", other times they did sub-par work and required subsequent trips to fix their mistakes. I got tired of dealing with this process every couple of months when something new went wrong. Enter Huebner Subaru. My mom had an issue with the same dealership I was using while having her 2020 outback serviced. She complained to SOA, who gave her a credit and recommended she try Huebner Subaru next time she needed service. She was satisfied with her experience, and recommended I also try them next time I have an issue. Well, about a year ago my Outback developed an exhaust rattle at idle (which I figured was a heat shield). I let it go a few months because I didn't feel like taking the time to make many trips to the dealership, only for them to not be able to duplicate. I finally got annoyed enough with the rattle to try to get it repaired under warranty. I took it to Huebner for the first time. Within about an hour, the service advisor came back in and told me they determined it was actually the muffler, which was defective. Unfortunately that isn't a part that they stock, so they had to order one. Once that arrived, I went back in and they had it installed in about an hour. I was pleasantly surprised they were able to diagnose and fix the issue as quickly as they did. Fast forward another 6 or so months, and I notice what sounds like a wheel bearing going bad, along with about a 2-4MPG reduction in fuel economy. I made another appointment, took it in, and explained to the service advisor which corner I thought was going out. He got back to me about 45 minutes later saying they were able to determine it was actually the opposite side of the rear from where I suspected, and that they were going to go ahead and replace it under warranty that visit. Another 40 minutes and I'm on my way. An hour and 25 minutes to diagnose and replace a wheel bearing is a lot better than I would've expected from my previous dealership! Additionally, they haven't tried to sell unnecessary services to either my mom or I at any point. This is the first time I've felt obligated to write a positive review for a car dealership (especially their service department), but I feel they deserve it!

I've dealt a lot with many different dealerships, and I have to say that these guys are the real…read moredeal. I needed an AWD car for my job, and after searching around, I found a few Imprezas that fit what I was looking for.I could have gone anywhere in Ohio (or anywhere at all for that matter), but after seeing that Huebner had almost 5 stars on various review pages, I made my first stop in Carrollton. I didn't need to go any further. The sales team was exemplary in the knowledge of their product, understood what I NEEDED, and also what I WANTED. My financing options were laid out clearly, and everything was very transparent. We worked through several scenarios with down payments etc, and there wasn't the slightest bit of disappointment or pushback from anyone even though the dealership had, at that point, closed two hours ago. They are extremely accommodating, and will without hesitation go the extra mile to earn your business. Carrollton might not be close, but it's worth the drive. PS they let me test drive the STi and that was awesome, so there's that too.

I've had a less than satisfactory experience with this dealership throughout the entire process of…read morepurchasing a vehicle from them. Upon initially inquiring about a truck on their lot the salesman called my girlfriend and I so many times hounding us to buy the truck that it was borderline harassment. Despite the lack of professionalism from Mike Gleich we still opted for the truck being that the price and vehicle were exactly what we were after. Mike told us that there was absolutely zero issues with the truck other than a missing piece of trim along the drivers seat. Upon getting the truck home I discovered that the tail light wiring was butchered, the hitch he promised didn't exist, and THE FRAME IS BENT. Fast forward, I spoke with the owner. Mike Guess, he had me drive 200 miles round trip to show him the frame damage. They refused to do anything about it and claimed that a bent frame doesn't affect the vehicle in anyway. I would absolutely stay away from this fraudulent dealership. Wish I could leave zero stars

Worst dealership around, if i could give this place negative stars I would. They are…read moredisrespectful, lie, and mislead you just so they can make a sale. I will not list all mechanical issues i have had since day one, but will list the most troublesome issues with this dealership. On May 10th of 2025, I went in to look at a Chevy Colorado. After the trade in i was offered, i decided to go with purchasing the truck. The main thing i said when filing the paperwork, was that i needed a warranty that i could use at other dealerships due to the fact i would be living out of state for a few months for work. Was told the warranty was one i could go anywhere. After covering it, i was handed a paper and told it was a "summary" of what we covered and i needed to sign it. I will get into this later. After multiple issues with the truck since day one, i ended up having a coolant leak with the truck over heating. I took it in to get checked out. I was told by the Service Manager, that it was "normal" for a temp gauge to fluctuate and that i had no leaks. I said it was not fluctuating, it tapped out at 260 clear in the red. He still said that it was normal, and i had no leaks. A few days later, i was broke down on the side of the road with coolant spraying out the back of the engine. I called the next morning to speak with the service manager about towing my vehicle to them at their cost, and his response to me was, "Well i disagree, you did not know it was leaking either." Apparently brining it to them when it was low and overheating, was not an indication that i was aware it had a leak. the next six to seven months i rarely drove the truck due to the job i was doing. This past June, i took the truck in for another leak, this time a transmission coolant line. They "Fixed" the line and sent me home. The next day, the line blew out spilling all transmission fluid out over the engine, and i was broke down on the side of the road, and offered no help to get a tow or a loaner due to it being Saturday and service department not in. I got towed myself to them, and a few days later, they "Fixed" the line again. That night on the way home, same line blew out, same situation. It was towed to them yet again, this time on their dime, and fixed. The next few weeks the truck was not running right, sluggish, no power at all. I filed a complait with the Attorney Genreal this time due to them not able to fix it and not wanting to return. I ended up broke down again. I tried to call the General Manager who had told me the last time i was in after the line blew the second time that i could call her at any time of the day, and she would not return my calls. After taking it to another dealership, come to find out the truck had been stuck in 4 wheel drive, and after some research i found that can indirectly cause transmission lines to blow. I had to pay for the repairs myself because the warranty denied the claim due to the warranty stating that it had to go back to Loudon if i lived within 40 miles. Ther "summary" paper i was handed, yea, that was not it. It was the contract that stated at the bottom i had to bring it back to them, and was never told that. Now, the only thing they are willing to do is refund me a prorated portion of my warranty. Much more to what I have ended up dealing with, but this is the main issues. Do not go to them. They are a horrible dealership, with a service department that cant make repairs, and sell you a warranty making you have to return to them when they cant fix the issues to begin with.

Not a good dealership to go to. So I would stay away from them. Very disrespectful. All they are…read morethere for is to make a commission. They aint there to help anyone to find a vehicle.

Tom is a straight shooter and the vehicle I bought was exactly as it was described. Thank you and I…read morehope to buy again from you someday.

Great dealership that stands by their word and are not out to take advantage of you! They do…read moreeverything they can to make sure you are happy with the purchase you make! Genuinely nice people are hard to come by at dealerships and this place is one!

Bought a nice used Jeep late spring 2020. They said they had replaced the negative terminal on the…read morebattery and I didn't think anything of it. Bought "as is". What do you know? The check engine light came on within a few days. Catalytic converters were bad. $350 in parts for cats and O2 sensors. Coincidence? Maybe. Should have added something in the contract to cover a check engine light popping on after computer reset. I paid for an education but shame on the dealer. Also, they charge $250 for Doc fees? Ohio should be maybe $75. Negotiate if out of the sell price. Little Mike seemed like a decent enough salesman until the doc fee discussion we had. Lost some respect for the dealership there and the rest of it when the engine light illuminated their character. Scott from Akron, OH

We tried to buy a used car a few years back and they wanted about $3,000 over High Retail for the…read morecar (today I would double to triple looking at prices on the website) and the Salesperson was Rude and Insulting. We found the exact car my wife wanted for a fair price in the Wintersville - Steubenville Area. I am glad we didn't settle and pay too much back then at Guess Ford. Fast-forward a few years, we needed service on our 2018 Ford EcoSport and they were the closest dealership. So, after almost six weeks I picked up my car last evening and all the service desk attendants could do was read what was on the service order but no comprehension of the work that was done to my car. It appears that more was wrong with my EcoSport than I was led to believe. Thankfully under Warranty but still in the dark. Also, I don't understand why the odometer had a lot of extra miles on it when I picked it up (log my miles). The car was extremely dirty, but I guess that is what happens when it sits for several weeks. We accidentally left something in the service loaner / rental and as soon as I arrived home called the dealership but after about two hours was told the item was not in the vehicle ... I Guess someone needed my wife's sunglasses more than she does. I would describe Guess Motors as Overpriced and Customer Service Impaired. Practically growing up on Ford Dealership lot and then working for a Cadillac, GMC Truck, Pontiac, Buick, Oldsmobile and Chevrolet Dealership, I have High Expectations and High Standards so maybe I do expect more. I am hoping the service they completed on my car is better than the overall customer service of the dealership.

Happy, Happy, & Happy…read more I couldn't be more pleased with this recent car shopping experience - I've had a few in 45+ years. A family member strongly suggested talking to Josh at the Ohio Valley Dealership after deciding to purchase a Honda CR-V at the suggestion of my mechanic. The dealership's online inventory helped in the decision and changed my mind about which model when that "Certified" word appeared on the smaller 2020 HR-V Sport. By chance the next day my neighbor took me for a ride in her Honda and I immediately put $ down to reserve that certified car. No regrets weeks later - it looked showroom new according to our son on the day to drive it home. Josh was wonderful in providing a book manual, and details about the car, including Carvana's report, and Ohio Valley Honda's warranty.

We were on Vacation in Ohio... decided to look for a used Crv that morning before leaving our…read morecabin.. found a low mileage 06' at Ohio Valley, called, they saved the car for us to look at for the next couple hrs... got a fantastic deal here!... we had a blank check with us and had to use a credit card also to cover the total cost ... very helpful, car was cleaned like new.. we didn't put it on the road till a few months later.. been driving it every day since Jan... couldn't be happier with this purchase.. they called us last week -out of the blue just to ask how the car was, if we had any concerns, wasn't expecting that.. seems an Honest car dealership.. Great experience here !

If I could leave zero stars I will. Josh is the absolute worst salesman you can deal with this…read moredealership runs on lies and anything they can to get you in the door. We commuted 4 hours from Michigan to get a dodge challenger on their lot and let Josh tell you this car was a hidden gem. We were in contact for a week with constant back and fourth proof of everything I asked for (being a car enthusiast I know what to ask for to not get the run around) and everything seemed in amazing shape no thefts no engine problems nothing and Josh seemed sincere so I didn't think to pull a car fax. COMPLETELY MY FAULT. But when I get there after a 4 hour drive this imbecile must've thought he got one over on me because as soon as I test drove it, you guessed it the engine had a knock. So I ran a car fax because if you can lie about a knock you can lie about anything right? The car was stollen (josh said it was another challenger on the lot) as well as many others. So if your in the market for a car go anywhere else and if there's no where else, walk because these people could care less what happens to you OR YOUR CAR the second you're off the lot. God bless

I just purchased a 2022 Dodge Challenger R/T Scat Pack Shakedown from Daystar. I haven't even…read moretaken delivery of the vehicle yet but I wanted to leave a review for this dealership and for the superb treatment I received. I sincerely hope that my review helps to get Daystar some additional business. My salesman was Mike Marshall, who is a super nice guy and great to work with. Chris the manager is fantastic and worked hard to get my financing approved with Chrysler Capital. I already finance four vehicles (three with other lenders) -- Chrysler Cap was a little shaky about me financing a fifth and wanted me to trade in a vehicle. But Chris got them to approve the financing with no trade and I am very appreciative. Service above and beyond. UPDATE (1/25/23): Picked up my new Scat Pack on my birthday, January 21st, and things went very smoothly. Chris even gave me a birthday present I did NOT expect, and it was very generous. It was a pleasure doing business with Daystar -- Chris and Mike in particular. They are all about great customer service. I highly recommend.

This place was an absolute nightmare to deal with. I would never recommend Westfall to anyone based…read moreon my experience. I was told my car would be worked on and that if there was something wrong with it, I would be informed. Instead, they kept my car for TWO MONTHS, while I continued paying for insurance and dealing with the inconvenience of not having my vehicle. After all that time, I was still left feeling like nothing had actually been accomplished. My experience dealing with Rus was especially awful. He was rude, constantly yelling, and extremely difficult to communicate with. I have never dealt with someone running a business who made me feel so uncomfortable and disrespected. I was given promises that were not followed through on, and the entire situation felt incredibly dishonest and unprofessional. Two months of keeping someone's car, making promises about working on it, and then leaving them dealing with the consequences is completely unacceptable. A business should communicate honestly, treat customers with basic respect, and actually follow through on what it promises. Absolutely terrible experience. I would strongly advise anyone considering buying a car here to do your homework, get everything in writing, and think twice before trusting this place with your money or your vehicle.

Go anywhere but here. They are very angry hot heads. You can't communicate to them at all without…read morethem giving you attitude or them being demeaning. They agreed to work on my car after I bought it if I had any problems then got mad that I took them up on the offer. So many things were wrong with the car even though they said everything was fine. I bought insurance for the month cuz I thought I would be driving it but ended up wasting $100 because my car was in the shop most of the month. Additionally there was something wrong with the gas tank. I put in a full tank a gas and half of it leaked out. No reimbursement no sorry. Just "we can't work on any other cars cuz your car is taking up all our time." Acting like it's my fault he sold me a pos car. lf he didn't want to fix anything he should have made that clear from the start and when I first asked him to work on it he should have told me no or charged me. He screamed at me to get the fuck off of his property because I asked him questions about the car and called me an idiot. Real nice.

Friendly - yet not pushy! They're a used car dealer....so you get what you get, but they are best…read moreto deal with, have very good selection with fair prices. They've been there and they'll be there. Nice guys

Mike was very helpful, not pushy, informative, answering all our questions. Fair pricing. Easy to…read moredeal with and very efficient in closing. Highly recommend them.

Sold us a lemon in January of 2026. Had concerns of mechanical issues prior to purchase, agreed to…read morehave the issue fixed. Issue did not get fixed and was given back with same issues,; they took it back to be remedied again. And within 3 weeks the engine oil was black and basically non-existent. Had it changed, and now the dashboard is like a Christmas tree and there are metal shavings in the oil. Not to mention, sold a vehicle in winter with bald tires. If you're looking for a vehicle, I'd look elsewhere.

Beware of this dealership! Steve sold us a car with a cracked frame. Unsafe for the road. This…read moredealership has the car and money for 2 1/2 months, with a promise to fix it. All we get is a run around. Last Friday we were supposed to pick up the repaired vehicle , but it was not at the car lot. No call, no car, no money. Beware of their deception. Poor business practices!