I am upset that I have to write a negative review, as my initial experience was great…read more I shopped around for cars on 1/21/20 and ultimately decided on a 2011 GMC Terrain. They closed before I made my decision that night and I had to work the next day, so I had to pick up the car and sign the paper work on the morning of 1/23/20. I was told that they had changed the oil and it had passed their "service test." I was very excited as I was desperately in need of a new car. Fast forward to not even two months later, (I hadn't drove the car more than 2,500 miles, and my miles did not exceed the mileage sticker they had put on the inside of my windshield from when they did the first oil change.) I noticed that it was making a loud rattling noise and would literally rock back and forth when I was stopped. My check engine light never once came on, however I knew that something had to be off, so I took it to my mechanic on 3/16. There was absolutely NO oil in the car, and my exhaust manifold was cracked. He called Heubner's and had me take it back to them. I get a call from Heubner's today, 3/17, and they tell me they need to do an oil change and an oil consumption test, and that I would be responsible for 1/2 of the cost of an oil change and to repair the cracked exhaust manifold. Not to mention I would have to drive back to Heubner's (over half an hour away) once a week to test the oil consumption. We clearly know that it is using oil too fast, so what's the point of this "test?" I feel as if they are just giving me the run around. Their main point is that since my warranty (1 month/1,000 mile) is up, barely, all they can do is pay for half. This was unacceptable to me, as I feel these are things that should have been caught before selling the car. Obviously my mechanic cannot do an oil consumption test by seeing the car one time. I also asked if I could just give them the car back and cut my losses. I did not ask for any of the money back that I put down, and they said that they could, but they would need to do an appraisal, and since there are issues with the car it would dramatically decrease the value. Obviously it was sold to me with said issues, I haven't had the car longer than two months and haven't even put 2,500 miles on it. My husband who has worked for a reputable car dealership told me that if this was his company, they would fix the issues at no cost to the customer in situations like these, because they want to keep their customers coming back and want to provide top notch service. Clearly this is not how Heubner's operates. I gave them every opportunity to make it right, and I feel as though they simply don't care now that they have my money. I hate that things had to come to this, as my experience with Kim was great and I have no animosity towards her whatsoever. She was great to work with. My disappointment lies within the service shop and management. I am just disappointed in the company overall. I hope this review helps others who may be considering purchasing a vehicle from here.

Deceptive advertising. Checked a used truck out on their web site. Set up a test drive and went…read morethrough their check in process. Checked price again on Wednesday 8/9/23 evening. Go down this morning Thursday 8/10/23, test drive it, decide to buy it and even though the salesman pulled up the paperwork I had filled out online and saw the advertised price of $19,100.00 told me it was now $22,000.00 and would not honor the advertised price that was there the night before.

I've had a less than satisfactory experience with this dealership throughout the entire process of…read morepurchasing a vehicle from them. Upon initially inquiring about a truck on their lot the salesman called my girlfriend and I so many times hounding us to buy the truck that it was borderline harassment. Despite the lack of professionalism from Mike Gleich we still opted for the truck being that the price and vehicle were exactly what we were after. Mike told us that there was absolutely zero issues with the truck other than a missing piece of trim along the drivers seat. Upon getting the truck home I discovered that the tail light wiring was butchered, the hitch he promised didn't exist, and THE FRAME IS BENT. Fast forward, I spoke with the owner. Mike Guess, he had me drive 200 miles round trip to show him the frame damage. They refused to do anything about it and claimed that a bent frame doesn't affect the vehicle in anyway. I would absolutely stay away from this fraudulent dealership. Wish I could leave zero stars

Not a good dealership to go to. So I would stay away from them. Very disrespectful. All they are…read morethere for is to make a commission. They aint there to help anyone to find a vehicle.

I called Loudon Ford about a 2015 Jeep grand Cherokee. I live in Pennsylvania and the drive is 2…read more1/2 hours away. I arrive at the dealership and test drive the vehicle. I was already preapproved through my bank for the Purchase. During the test drive when I put the vehicle in reverse it stuttered a bit and I wrote it off as a coincidence and me getting used to the pedal because it didn't happen again out the door ended up paying $15,000 for the vehicle and as soon as I pulled off the lot check engine light came on as well as the light that said service four-wheel-drive. The dealership was closed when I left And since I live 2 1/2 hours away, I decided to drive Home and call them first thing in the morning. When I called them, they reassured me on the phone that Any issues like this and they said bring the And we'll take a look at it. I had the codes ran myself faulty O2 sensor amongst Other issues that seem to be more severe. They inspected the vehicle turned the light off And we're not Willing to help me fix the issue with the vehicle. They had me talk to sales management. I told them that I had suspicion that they had turned the light off and I felt like they were aware it was on and chose not to disclose the information voiding the as is sale. From this point on everything got out of hand. They became very defensive to the point Of calling the police on me after offering to help me fix it for 25% off. I accepted their offer for the discount But they still had me trespassed on the property So I was not able to accept the offer. Do you not Buy a used vehicle from them. If calling the police On a dissatisfied customer who is simply communicating Does not scream that something is off I don't know what does. Aside from the burden of selling a car they knew was messed up they had me drive 5 hours with my 7 month old son and his mother just to call the cops on me because I asked them questions that made them uncomfortable with what they had done.

Tom is a straight shooter and the vehicle I bought was exactly as it was described. Thank you and I…read morehope to buy again from you someday.

Great dealership that stands by their word and are not out to take advantage of you! They do…read moreeverything they can to make sure you are happy with the purchase you make! Genuinely nice people are hard to come by at dealerships and this place is one!

Bought a nice used Jeep late spring 2020. They said they had replaced the negative terminal on the…read morebattery and I didn't think anything of it. Bought "as is". What do you know? The check engine light came on within a few days. Catalytic converters were bad. $350 in parts for cats and O2 sensors. Coincidence? Maybe. Should have added something in the contract to cover a check engine light popping on after computer reset. I paid for an education but shame on the dealer. Also, they charge $250 for Doc fees? Ohio should be maybe $75. Negotiate if out of the sell price. Little Mike seemed like a decent enough salesman until the doc fee discussion we had. Lost some respect for the dealership there and the rest of it when the engine light illuminated their character. Scott from Akron, OH

We tried to buy a used car a few years back and they wanted about $3,000 over High Retail for the…read morecar (today I would double to triple looking at prices on the website) and the Salesperson was Rude and Insulting. We found the exact car my wife wanted for a fair price in the Wintersville - Steubenville Area. I am glad we didn't settle and pay too much back then at Guess Ford. Fast-forward a few years, we needed service on our 2018 Ford EcoSport and they were the closest dealership. So, after almost six weeks I picked up my car last evening and all the service desk attendants could do was read what was on the service order but no comprehension of the work that was done to my car. It appears that more was wrong with my EcoSport than I was led to believe. Thankfully under Warranty but still in the dark. Also, I don't understand why the odometer had a lot of extra miles on it when I picked it up (log my miles). The car was extremely dirty, but I guess that is what happens when it sits for several weeks. We accidentally left something in the service loaner / rental and as soon as I arrived home called the dealership but after about two hours was told the item was not in the vehicle ... I Guess someone needed my wife's sunglasses more than she does. I would describe Guess Motors as Overpriced and Customer Service Impaired. Practically growing up on Ford Dealership lot and then working for a Cadillac, GMC Truck, Pontiac, Buick, Oldsmobile and Chevrolet Dealership, I have High Expectations and High Standards so maybe I do expect more. I am hoping the service they completed on my car is better than the overall customer service of the dealership.

Happy, Happy, & Happy…read more I couldn't be more pleased with this recent car shopping experience - I've had a few in 45+ years. A family member strongly suggested talking to Josh at the Ohio Valley Dealership after deciding to purchase a Honda CR-V at the suggestion of my mechanic. The dealership's online inventory helped in the decision and changed my mind about which model when that "Certified" word appeared on the smaller 2020 HR-V Sport. By chance the next day my neighbor took me for a ride in her Honda and I immediately put $ down to reserve that certified car. No regrets weeks later - it looked showroom new according to our son on the day to drive it home. Josh was wonderful in providing a book manual, and details about the car, including Carvana's report, and Ohio Valley Honda's warranty.

We were on Vacation in Ohio... decided to look for a used Crv that morning before leaving our…read morecabin.. found a low mileage 06' at Ohio Valley, called, they saved the car for us to look at for the next couple hrs... got a fantastic deal here!... we had a blank check with us and had to use a credit card also to cover the total cost ... very helpful, car was cleaned like new.. we didn't put it on the road till a few months later.. been driving it every day since Jan... couldn't be happier with this purchase.. they called us last week -out of the blue just to ask how the car was, if we had any concerns, wasn't expecting that.. seems an Honest car dealership.. Great experience here !

I just purchased a 2022 Dodge Challenger R/T Scat Pack Shakedown from Daystar. I haven't even…read moretaken delivery of the vehicle yet but I wanted to leave a review for this dealership and for the superb treatment I received. I sincerely hope that my review helps to get Daystar some additional business. My salesman was Mike Marshall, who is a super nice guy and great to work with. Chris the manager is fantastic and worked hard to get my financing approved with Chrysler Capital. I already finance four vehicles (three with other lenders) -- Chrysler Cap was a little shaky about me financing a fifth and wanted me to trade in a vehicle. But Chris got them to approve the financing with no trade and I am very appreciative. Service above and beyond. UPDATE (1/25/23): Picked up my new Scat Pack on my birthday, January 21st, and things went very smoothly. Chris even gave me a birthday present I did NOT expect, and it was very generous. It was a pleasure doing business with Daystar -- Chris and Mike in particular. They are all about great customer service. I highly recommend.

If I could leave zero stars I will. Josh is the absolute worst salesman you can deal with this…read moredealership runs on lies and anything they can to get you in the door. We commuted 4 hours from Michigan to get a dodge challenger on their lot and let Josh tell you this car was a hidden gem. We were in contact for a week with constant back and fourth proof of everything I asked for (being a car enthusiast I know what to ask for to not get the run around) and everything seemed in amazing shape no thefts no engine problems nothing and Josh seemed sincere so I didn't think to pull a car fax. COMPLETELY MY FAULT. But when I get there after a 4 hour drive this imbecile must've thought he got one over on me because as soon as I test drove it, you guessed it the engine had a knock. So I ran a car fax because if you can lie about a knock you can lie about anything right? The car was stollen (josh said it was another challenger on the lot) as well as many others. So if your in the market for a car go anywhere else and if there's no where else, walk because these people could care less what happens to you OR YOUR CAR the second you're off the lot. God bless

I bought vehicle from WestFall Auto Sales and I am very pleased. The car was in excellent shape…read moreand better than I expected. Russ and Vickie were great to work with and made the entire process a breeze. I highly recommend doing business with them and I will too in the future. Andy

This place was an absolute nightmare to deal with. I would never recommend Westfall to anyone based…read moreon my experience. I was told my car would be worked on and that if there was something wrong with it, I would be informed. Instead, they kept my car for TWO MONTHS, while I continued paying for insurance and dealing with the inconvenience of not having my vehicle. After all that time, I was still left feeling like nothing had actually been accomplished. My experience dealing with Rus was especially awful. He was rude, constantly yelling, and extremely difficult to communicate with. I have never dealt with someone running a business who made me feel so uncomfortable and disrespected. I was given promises that were not followed through on, and the entire situation felt incredibly dishonest and unprofessional. Two months of keeping someone's car, making promises about working on it, and then leaving them dealing with the consequences is completely unacceptable. A business should communicate honestly, treat customers with basic respect, and actually follow through on what it promises. Absolutely terrible experience. I would strongly advise anyone considering buying a car here to do your homework, get everything in writing, and think twice before trusting this place with your money or your vehicle.

Friendly - yet not pushy! They're a used car dealer....so you get what you get, but they are best…read moreto deal with, have very good selection with fair prices. They've been there and they'll be there. Nice guys

Mike was very helpful, not pushy, informative, answering all our questions. Fair pricing. Easy to…read moredeal with and very efficient in closing. Highly recommend them.

Great shop! Fast turn around. Friendly people. Very reasonably priced. Will be back in the future.read more

Thank you so much for helping me out Your assistance greatly…read moreappreciated JACKIE EDIE