Disappointing Experience at Hue Boston - Bachata Brunch
I drove from Providence, RI, with a couple of friends excited to enjoy a Bachata Brunch at Hue in Boston. Unfortunately, our experience was far from what we expected.
Upon arrival, the host--who I believe was named Luis--was warm and welcoming. However, the restaurant manager's demeanor was the complete opposite. When we arrived, we informed her we had a reservation and asked for a few minutes to use the restroom. After stepping out, we were surprised to find that she was nowhere to be found. We asked the security guard for assistance in locating her so we could be seated.
Luis eventually approached us, and we let him know we had already paid for the brunch tickets in advance, although we were a little early. He was accommodating and told us a table was available. However, after speaking with the manager, she abruptly cut him off and told him the table had been given to someone else--even though we had a confirmed reservation through OpenTable.
Luis suggested we wait near the DJ booth until another table became available, which we did. Not long after, we were informed that we needed to pay an additional $35 per person for the buffet, even though it was supposed to be included with the brunch ticket we had already purchased. This felt like a bait-and-switch. To make matters worse, the buffet options were very limited and absolutely not worth the extra cost.
We never received a table, and after sitting near the DJ booth for a while, we were suddenly told we had to move because the space was reserved for the promoter. No one communicated where we were supposed to go--just that we couldn't sit there anymore. It was disorganized and frustrating.
At one point, while I was seated, the manager began cleaning around me and made a passive-aggressive comment: "Oh, I don't know who these drinks and things belong to." She saw me sitting there but chose not to address me respectfully. When I calmly explained our situation, she said she couldn't accommodate us because she "had nothing to do with the Bachata night."
When I reached out to the promotion team, they said they couldn't do anything to help and that it was up to the restaurant. Then the restaurant turned around and said nothing further could be done because "it's not their event." We were left going in circles, with no accountability on either side.
When I asked for a refund on the buffet charge, the manager was only able to process a refund for one person--not all of us. To top it off, she threw away my friend's drink while she was in the restroom, which was completely unnecessary and unprofessional.
Service overall was poor. The waitress was slow and rarely checked in on us. Communication between the staff was lacking, and the attitude of the management left a lot to be desired.
What was supposed to be a fun and festive Bachata Brunch turned into a disappointing and frustrating experience. I hope Hue and the event organizers take this feedback seriously and work on improving both their service and coordination moving forward. read more