In need of a beverage for my plane flight, I visited this location of the Hudson chain. They don't have Dr. Pepper so I decided on a Mr. Pibb. Once ready to check out, I went to the cash register where I found Scoop, the store employee, sitting on the countertop playing on her phone & paying NO attention to the patrons in the store.
I asked if I needed to ring myself up because I didn't see the self-serve kiosks. Turns out it was my mistake! I didn't look hard enough before I interrupted her perusing her phone.
As I tried to ring myself up, (because that's what you do if you're paying via card versus cash,) the kiosk shut down and had to be rebooted! Scoop had to help after all!
She reluctantly scooted off the countertop and fixed the kiosk. In so doing, she also completed the transaction to the point of imputing the card info and then walked away without a word.
This didn't leave a good taste in my mouth, as far as a customer service encounter, but at least I got my ridiculously priced beverage for the flight! read more