Horrible company. Predatory sales tactics. They trick you into a monthly payment, without clearly stating you are signing up for a 1-year commitment. You can never get out of the contract before that year. Shameful. Pitiful. Pathetic that they have to resort to those tactics to make any money. STAY AWAY!!!!!! read more

Hubspot is a scam! I paid for Hubspot for 1 year in advance over 490£. I realized I really had no use of it and since I have paid for a year I requested an account closure. They refuse to close your account. I then started getting charges for marketing contact upgrades another 400£. Instructions for account closure on their website is fake and does not work. I emailed in and requested a closure. They agreed to get on a zoom call and tried to convince me otherwise. I made it clear I wasn't asking for a refund for the unused months just wanted to end any relationship and more importantly remove my bank card from their system. They agreed on the zoom they understood. Then came back on e-mail and didn't cancel. I got charged again. The platform itself if of little use and most of the functionalities are things you could get for free elsewhere. Do not make the mistake of using your bank card anywhere near Hubspot. Hubspot is a subscription scam! read more

This is my fault for not doing even more research regarding the monthly subscription. I am a small business owner and wanted to approach marketing in an organized manner with clear data on my campaigns. I chose the monthly subscription but didn't see that I am committed for a year. I chose the bundled packet thinking I can assess but HubSpot apparently isn't as confident in their product as you are committed to paying for 12 months even if you don't like the product as in my case. The pricing page is convoluted and confusing purposely. Be aware that you can pay monthly however you are required to pay for 12 months without an option out. Additionally, the processes are as confusing as the pricing. My experience with Hubspot is one of disappointment. read more

Absolutely terrible company. We have a strict no auto-renew policy for anything over a certain dollar amount. We were clear about that from the start and they drafted a contract that did not have the auto renew. We agreed to a one year term and then month to month with a 30 day notice for cancellation. Its been over a year and we gave our 30 day notice and were told we still had two months on our contract. They keep sending screenshots from their portal and claiming it is a legally binding contract. Basically they added some terms to their payment page stating that we acknowledge we are auto renewing for another 12 month term by making another payment. We never agreed to this and there isn't even a place to e-sign or check that you acknowledge the agreement. read more

Extremely shady business practices. The salesman oversold us on the capabilities. Made us pay for "onboarding" only to find out onboarding is only to stay on top of your work and not any help. At every interaction, they tried to upsell more stuff, technical blocks etc. The software is extremely complicated and not for small to medium size businesses. To get any use out of it, you have to upgrade to enterprise level which is $$$$ and then you are left on your own. Still, there are features that require more upgrades. Make note that there is no trial period and you are on the hook for 12 months even if you realize a day later it was a mistake. We realized it in 2 weeks and they made us pay for 12 months. This is the most horrible experience i had in my 7 yrs selling on e-commerce. Make sure you research fully what you are getting into. read more

Hubspot is a good program but not user-friendly and the customer service leaves much to be desired. Small business owners who want to generate and nurture online leads would be better off with a less expensive, more user-friendly program that has good customer support. read more

I am a small business owner trying to get out of their contract because I am not happy with their landing page selection. Please read this story in progress to make a decision if you want to deal with this company. This narrative is only to show their process of cancellation. This citation is in no way to tarnish any reputation! IN A GIST: I have hired a marketing company to do my digital advertising. I was between Hubspot and another competitor, but my marketing agency insisted on Hubspot. So I went with it. Specifically the $800/month. 4 months into it, I find out that the landing pages are not good. DILEMMA: After having my marketing company contact Hubspot to cancel, Arianne of Hubspot reached out to me and my marketing company in a phone conference to discuss my concerns. She showed us how landing pages work and politely started to teach the concept of "building awareness" of my product. After 30 minutes on the phone, I realized that this was going no where! Next Day, I asked my marketing company to call and cancel since I am not seeing any value in their service. Here is what Adrianne politely emailed me on 9/8/16 ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Hi Dr.Benjamin, Thanks for taking our call yesterday. I'm sorry to hear you aren't seeing value in the HubSpot platform and would like to cancel your HubSpot subscription. I'm happy to help assist you with that request and discuss options moving forward. As right now Desert Dental is in contract through June 14, 2017. Would you have time to connect on the phone next week to discuss next steps? Best, Adrianne ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ My response next day: Dear Adrianne, Thank you for your empathy to my dilemma, however I am not happy with your landing page styles that you offer. Also, I don't think another call will help this situation. Hence, per your contract in section 19, I am electing to terminate my contract for this cause. I will pay until end of 30 days. Overall, we all want "happy clients", so they can tell others about our great service. In addition, no one really likes "free riders." Neither you or me. So here is my point: If you continue to bill me and I don't use your service then you are free riding me. Since we live in a social society, I will be posting the decision of your company on Yelp and G+. Please note this is for consumer advocacy only. Let's see how you treat the lil' people. Many thanks. Dr. Benjamin read more

Despite numerous attempts to contact them to cancel my account, and emails from them saying that a ticket has been created and the issue has been forwarded to the Sidekick team, I am still being charged a monthly fee. Very easy for them to collect their fees each month, but when you try and cancel, you get the runaround. Do I need to take this to the BBB? read more

Hubspot offers a "best in class" service to an array of businesses and professionals around the globe. I live in Boston and have been to an outreach night where I talked with industry professional, Hubspotters' and had some fantastic food and drinks. Through Hubspot, I was able to take my InBound Marketing skills to the next level. read more

I am seriously frustrated with this company at this point. I was a little surprised to see that they only had two and a half stars, but that does match my experience. I had to spend the first half of my day today fixing multiple page links on my website after discovering that HubSpot had disconnected my calendar and deleted both my meeting scheduler links as well as kicked me out of my account. I hadn't taken any action whatsoever, these issues simply popped up out of the blue. I wonder how long these links didn't work on my side, because I didn't receive any kind of notification until discovering error messages today on the pages of my site with HubSpot links and then not having access to my account. I had to call four times to reach somebody who would actually speak with me. The front desk just kept transferring me to support, and then I couldn't get through because I don't have a paid membership; even though I explained all of this to her prior to her transferring me. The third time I called her she simply transferred me without even listening to what I was saying. All of this was after the chat bot that I created and had verified by staff disappeared out of nowhere, too, a couple of weeks after I set it up. Staff said they opened a support ticket for the chat bot issue, but then I never heard anything back, and then they said since my trial had closed there was nothing they could do. That makes no sense. The woman I spoke with today about the suite of issues I noticed said to email her a description and she would get on it, but I never heard back from her either. HubSpot has been damaging to my business and wasted days of my time. So I've decided to move away from using them. read more

Literally unbelievably terrible customer service from a company that purportedly sells a CRM tool. We couldn't even get through on-boarding. They up-sell their service, misrepresent their abilities and then act too big to care on the back end to try to lock you into a contract. 100% sure sign of a bad company - more worried about their contracts than their customers. Don't let the front end sales BS fool you. Terrible group of people to work with. read more

HubSpot is an excellent company that has developed a really powerful software platform to manage Inbound Marketing. My business has been using their software for over a year now and I've been extremely impressed at their level of customer service, dedication to improving their software and training. Because of the power of their software, I am able to manage our Inbound Marketing program internally and save thousands of dollars by avoiding costly marketing consultants. HubSpot is a top-flight company and I'm excited to continue our business relationship into 2014 and beyond. Go HubSpot! read more

Definitely read the fine print before you sign any contract with HubSpot. Their terms of service are very anti-cancellation. As soon as you sign up you are stuck for one year and it automatically renews for one-year contracts, so you will only be able to cancel on your one year anniversary each year. To make it harder you have to notify them 90 days in advance of the end of your term to get out of it. And you can only cancel by email, they wont take your call to cancel. Of course they also wont let you downgrade your subscription during any of these terms either, you can only do that at the end of your term. But they will automatically increase your price if you exceed any of their terms. Lesson learned, check Yelp before you sign anything with anyone. Hope this helps a few of you that are considering using them. read more

I just can't get anyone at this company to give me the time of day. Third update, still very frustrated. It is now 2/27. I opened a ticket for support on 2/17 and we never received a response. I opened another one for a separate issue on 2/21 and was told to speak with a specialist. I called this specialist back and tried to reach him via email and telephone and can't get a response. We are paying for their support. They just don't bother to provide it to us now. Don't get involved with this company. This has been a huge mistake for us. read more

Hubspot is THE most impressive small business service I've ever come across. The biggest benefit I gain is their 24 hour, unlimited tech support. Each year, or each day as far as I can tell, their service and platform gets more and more robust. Looking at the poor reviews, it appears canceling their service is a thing. My first thought was, Why would you cancel? Nothing compares to the value you get from Hubspot. Hubspot makes me money because I used the tools they provide. If I don't no how to use a functionality, Tech Support walks me through and then Boom. Another valuable asset that serves my business. If you are not on Hubspot, it's costing you money. If you are on Hubspot you can earn a return on your investment. read more

This company while having cool abilities is a real pain to deal with once you are a client. I have been a client for 3 years and their billing and contract stuff each year is a nightmare-this year, they tried to increase our fees by 33% figuring we where not on top of our AP, and only after we asked why the increase did they give us a contract with a lower rate, but for the 1 month that there was no contract they insist in charging the significantly higher fee and created a 11 month contract. As a company that is in the b2b business I realize how important relationship is and these guys don't get it. Stay clear read more

I am a VAR and new to Hubspot Inbound Marketing in Singapore. One thing that I appreciate is that Hubspot is not just another software provider, but a marketing company first that is compliant to the principles of Inbound Marketing (as far as I can tell). You can sense the alignment in the way the software (Hubspot 3) is built up with a lot of emphasis on creating and tracking how well the content performs. If you look at Hubspot's own digital footprint, you will see that they practice what they preach -- creating a lot of useful blogs, videos, articles, publications, etc. I am also very impressed with the way Hubspot wants to help you succeed -- and not just "onboard" you on to the software. A lot of time and energy is spent by a great team at Hubspot in Boston to support live and training webinars, self-helps, inbound marketing university programs, and much more than I expected. read more

A contract was entered with Hubspot by an employee that is no longer with the company. Upon the departure of this employee, we found that we have no need and no use for the services that hubspot provides. After multiple contacts with the company we have been informed that there is no way to exit the contract and that we are forced to pay hundreds of dollars every month for a service that is not being used AT ALL. In the original sales pitch from Hubspot led us to believe that there was no contract and we could end the service at any time. Now we have to pay good money for a service that has no value and only gives us information that is available for free from a number of public sources. I do not recommend any one to do business with this company, as they are just charging for information that is readily available for free from many sources. read more