I have very mixed feelings about this place. It opened in a space that was the former Lucky Strikes bowling alley. I did like that place when it first opened but it went down hill and closed. This business which also has a location in Auburn Hills opened and I do want this area to thrive. But the entire experience from start to finish was lackluster and not what I was expecting.
I was sort of greeted at the door to see if I was doing any activities by an initial person but then the hostess did not really address me and I had to ask if I was to be seated or to seat myself. I noticed the code to get the menu on my phone but was quite confused as to if I should go to the bar, which did not have a bar tender there as I walked around to ask questions, order on my phone (some places have web ordering and they bring it to your table), or if I needed to wait for a server. There was one party doing an activity, and one other party of people finishing their meal, with one server walking around but not really engaging.
Then the hostess finally came around and said there was only one server and she would help me. I asked her about happy hour (it was a little after 4:00) and she told me it ended at 4:00. I was confused and told her it ended at 6:00 and she had to look at the menu on my phone. I asked about the $2 margs, since it said Taco Tuesday, and there was a special all day. She was again confused and did not know that was happening and had to go find the bar tender to ask. I had some friends finally join me since we wanted the happy hour specials and finally another server showed up but did not know a lot about the restaurant. I tried to order their chips, guach, and queso, which was sold a la carte for $2 each. The cook from the kitchen delivered them but gave me some of the wrong items in tiny condiment cups and the server had to rectify it by asking for the larger bowls. The chips were a very large portion, the salsa had a strange flavor (this is not what I ordered), the guach looked fresh and appeared to have onion and cilantro, but really had zero flavor, and the cheese looked and tasted like it came from a jar from the grocery store and not house made and congealed very quickly. The first marg I got was fairly good, but the second was not how I ordered it and they never fixed that situation. They had popcorn with flavored salts at the bar which is fun but I did not see anyone at the bar to get me anything.
As for the others in my party, they asked for an menu instead of using the phone and were given a broken iPad and told to see if it would turn on. They also felt the waitstaff was not overly kind. The fries were good. But when we got the bill people in the party were charged many unexplained up charges. They were charged extra for drinks even though it was happy hour, and the drinks were very weak. The margs were premixed with not a lot of alcohol, just a splash for taste and other drinks were charged more for ice. Some of the tacos had up charges for the type of filling that was selected even though the menu did not state that there different prices for different meats, just one price and said choice of filling. There was a credit card fee on the bill. When we asked the server she did not know then came back and said it was stated on the menu. While this is true, the business wants you to use your phone to order which is very small screen and this is written in tiny letters at the bottom which would not be noticed unless you scrolled down and pinched the screen bigger to see and was not on the bill as credit card fee but as "fees total". Plus, we were given our check without even requesting it and felt like we were being pushed out. We were not necessarily done ordering, especially since we had a couple additional people join us. The place had not other new customers either so I am not sure why they did not ask if we wanted more to drink or dessert. I would have thought they would want us to stay, the place was empty.
I do feel for businesses, it is really difficult to find people to want to work, but this place seems to have hiring and retention issues and seems to have been opened for about a year but has not worked out the kinks of being a new business. I am not saying I would not go back but it would not be my first place to return to. read more