I first went there to get an estimate after another tire shop company told me I needed all new shocks, struts, a new rim, & on & on, for my 2019 Kia Forte. I spoke with Carlos (Hub Cap City) about what the Mavis staff told me, & all the parts I supposedly needed replaced. Carlos brought my car into the garage to take a look himself. Then he brought me into the garage to see for myself, while my car was up high, he pointed out the parts the guys at Mavis said needed replacing...then gave a quick demonstration & showed me that the parts were still in very good condition. He told me there's a 0% chance that he'd tell me or anyone to replace any of what Mavis recommended. Even said that I still had up to 20K mi left in their current condition. And for the rim damage (a dent from chicago pothole) Mavis said I needed a new rim...would've been another $700. Carlos was able to repair the damaged rim for like $40, rather than saying I needed to spend $700 on a new rim. It was so rare, just so refreshing to go to a car/tire repair shop & not be sold lies & up-sold on every little thing. I've been going here for maintenance, new tires, tire repairs, brakes, shocks & struts, etc...everything but oil changes (they don't do). And if there's something wrong & Carlos doesn't think he can fix the problem, he doesn't use my car as a guinea pig & attempt to fix it & maybe cause more issues. He politely tells me he can't fix said problem... & still refers me to someone who specializes in what the problem is at that time (typically electrical issues). Carlos being honest with me from when I first stepped into HubCap City is why I still come here. It's now been over 7yrs & 2 cars, but I cat recommend HubCap City (& Carlos) enough!!! I'd give 10 if possible! read more

I wish I didn't have to give them a star at all! I went to this business in June 0f 2025 to have my front brakes done. The manager Carlos was extremely rude and disrespectful and I had every intention of not returning. I had my back brakes done at another business owned by a family friend a few months later, I still heard squeaking so I took my car back to him. He did an inspection on my front brakes and discovered the front brakes were installed improperly. I took my car back to Hub Cap City because they are supposed to be under warranty. They charged me 35 dollars for a brake inspection and told me I need front and back brakes. I JUST had my rear brakes done so I know that's not true and it hasn't even been a year since I had the front brakes done and they aren't taking responsibility that they did something wrong on their end. I have never needed brakes in under a year and the other business I had the rear brakes done at told me they were improperly installed. They're trying to charge me for their mistake to install them properly. I asked to speak to the owner named Steve and they are giving me the run around. The older lady at the front desk told me she would have him call and he has not called. I filed a complaint with the BBB and they avoided speaking to them. This also was not the first time the manager Carlos was rude and disrespectful and I should have not returned after he was the first time but the owner was so nice and accommodating that I gave them another chance. Customer service is HUGE, ESPECIALLY when you spend the kind of money needed for car repairs. PLEASE look elsewhere for better care and service because they don't deserve a dime of your hard earned money. read more

long wait times, rim was damaged from a tire repair; was overall dissatisfied with the service.

The customer service is EXCELLENT. The staff is wonderful and prices are fair. I was treated so well, I'll never go anywhere else! read more

worst place ever I'll never go there again horrible customer service they are rude and they charge too much money don't go there read more

I've been here before, it's no secret. I've had to replace wheel covers before and even a rim and I've always found it at Hub Cap City. I've been surprised too but I've found that needle in a haystack here before. It's sometimes a hike to get to but for me has always been worth the trek. It's not often that I have to visit and that's a good thing. I even remember the old building or maybe shed is a better description of the old place before the current building was built. They have tires, wheels, and quite an impressive collection of center caps. I've never had to wait more than just a few minutes regardless of what I came in for. What seems to help them is if you bring a picture of what your trying to replace or match. Knowing the year make and model of your vehicle help too. I'm never disappointed and highly recommend Hub Cap City. read more

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My car was towed by Hub Cap City, 1-30-2014 by driver Ish and Hub Cap City have not allowed my insurance company in to see car starting is not their policy. The tow driver Ish put charges of $45,564. My insurance believes it to be fraud and instructs me to get the car out. Friday the 2-9-2024 Robert tells me to tell my insurance company I want to mitigate for $12,000, I did not. Today is 2-14-2024 I call the I was told my insurance company picked it up I say no. Then he says they moved it to another lot because of Riverdale Police. I say no because I have GPS he says where is it then Robbins, Chicago? I say in the same spot it was towed to Riverdale. Then he goes oh it is here. Then I ask about the bill of you won't have to pay that, I just need to get with my boss to see the charges and we usually deal with the insurance. They want to rack of storage fees and keep the car. My insurance is investigating and I am stuck with no car They get zero stars read more

I take my car for alignment, and they make me say a agriment, before were yo have to pay $35.00 for inspection, and I was asking for aliment.which they can't performance, because they mention about 10 repears that they where done in some other shop,just to get the job, to me is not good. so I don't recomen to my frien or other person, go some where alse where they don't charge for inspection finally I got it at Firestone. same day no apoiment Need read more

Hub Cap City? For me, this is Tire City. Several times driving through pothole ridden avenues and expressways, I lost more than two tires over two months. I couldn't have kept on the roads without the very affordable prices and prompt services of Hub Cap City. read more

I spoke to Humberto who gave me very reasonable price quotes. They have rims as well as hubcaps at this location mounting balancing and alignment a pretty good all service location read more

I was recommended here by my mechanic Dave, he always give the best deals, excellent mechanic and always recommend the best places to go for your vehicle needs, so I'll see hubcap city in a minute.. read more

Excellent customer service and staff. Please visit the store for service and not just judge based on a phone call. They are professional and honest. read more

Replacing a stolen hub cap proved to be pricey, but this place was recommended. They found a used hub cap for $25, and it looked fine. I called ahead, they had it in stock (GM car) and I went straight there. There are other locations but the one at 138th & Ashland was my choice. Nothing really outstanding here, they did what they said they could do for a fair price. I had tried to find a matching hub cap online and they were $37 plus shipping with a slight difference... Theirs was a perfect match and I tipped an attendant $3.00 to put it on... I was in and out in 20 minutes. Hub cap city is a good find! read more

I didn't wanna give it 1 star...called before hand to see if they had my size tires. I was told yes. I get there and they tell me they are out of stock. They found 1 in the back. 1 guy told me it would be $20 get to the register and the cashier says $40. Horrible customer service. And only trying to get a dime out of whoever they can! Won't ever visit this establishment again!!! read more

If you have 10 minutes to sit on hold just for a quote on used tires, then this is your place!!!! I however do not have that type of time or patience read more

They charged me half of what "Pep Boys" where gonna charge me for installing 4 shocks on my truck. I ve been dealing with HUb Cap city for over 20 years and Im convinced that this is the place for new/used tires and for installing parts on your vehicle. They are downright the most reasonable place in Chicago. read more

This place has terrible service! Went in and asked for a brake inspection. Explained to the "mechanic" that the truck was shaking violently when I hit the brakes, he says it's not the brakes it's the tire rods! After changing the tire rods, I get a call that says, sir your truck is still shaking so you need brakes! Did I fell to mention this "mechanic" never test drive my truck? Another $260 after the $300 they already quoted me to solve the problem! Not to mention this "mechanic" stripped my caliber trying to put it back on! Took my tire back off three times before I asked for a different mechanic to finish the job. After 2-3 days after work, have noticed a vibration when I'm driving that was never there before. Called up to this establishment and was told I'm not welcomed there anymore! Warranties have to be honored! Will be hearing from my lawyer!! Give this place negative stars!! TERRIBLE read more

This place needs to be shut down! They are ripping people out of they money. I came there to get 5 hub caps and they put 5 used caps on my tire and my tire exploded 5 minutes from leaving this place. I called the store manager and he told me it wasnt his problem. He was very nonchalant and not compassionate about my situation. I came there 2 hrs later and talked to another manager and I couldn't understand anything he said cause he had fever blisters all on the side of his mouth with green mucus coming out of it! I couldn't take the lack of customer service and left! I would never ever return to this place again! read more