1. Scratch Dent Ding

0

Naperville, IL

Scratch Dent Ding

5.0 (1 review)
Open • 9:00 am - 4:00 pm

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Response quality

Excellent

Services - Scratch Dent Ding

Auto body restoration

Bumper repair

Collision repair

Scratch Dent Ding Photos

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4 years ago

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Crash Champions Collision Repair 5th Avenue

Crash Champions Collision Repair 5th Avenue

(17 reviews)

Someone hit my rear bumper so their insurance recommended this place. This place is actually called…read moreCrash Champions. Located by Naperville North High School, this spot is in a convenient spot with not too much traffic. It was easy to get an estimate, appointment, schedule, and I got updates by text on how repairs were going along with an estimated date of completion. I was able to get a rental car pickup here. When I picked up my car, my battery unfortunately died so I asked for a jump. Very glad someone was around to help with that! The repairs were perfect and everything was detailed in a document. This is how a body shop should be!

I am only posting this negative review because I still do not have my vehicle. Please avoid this…read moreplace at all cost. It's like dealing with a lawyer. They rape your insurance for everything they have and they lie over and over again. For one they DO NOT call you. You have to call them. If you get a text from them giving an update it's a complete lie. For an entire month straight they have given me the runaround about my car. I have to call them multiple times a week and every time I call they lie to me and the insurance stating my car will be finished by the end of the week. Then I have to call back at the end of the week and ask them why my car isn't done and they say next week. I call back and they tell me and the insurance it's going to be done by the end of the week. This process has been going on for 4 weeks straight and I wish I was exaggerating. My car has been in their possession for 2 months for a side swipe. I've called them 2-3 times a week for them to continue to say it would be a few days. They lie and give the most unrealistic time frame putting me at the mercy of begging the insurance to extend my rental. I'm a single mother and if I had believed them I would be thousands in debt with enterprise. If you have the kind of expendable income to afford a rental for months on end good for you. Go ahead and let them board your car. If your living paycheck to paycheck like me then DO NOT USE THIS PLACE. They will have you in a hole with no end in sight. You think they would be honest and say it will be a few weeks. Nope. They continue to say every week it will be done in a day or two and don't listen when they say "it's in paint and then it's done." My car has been "in paint" for 3 weeks. Just remember while I am posting this I still don't have my car. Now I had to tell them I'm coming to pick it up in 2 days with or without them being done.

Gerald Collision Center

Gerald Collision Center

(2 reviews)

Our 7 month old Genesis was hit by a semi truck at a toll booth on the way home from a trip East…read more We took our GV80 to Gerald Collision Center. Jill was our point person. She kept us informed at every step as well as making the process seamless. She dealt with the insurance company. She also ensured that the parts were in , made arrangements with the car rental company, and was able to deliver our car in time for a planned trip to watch University of Michigan play their first game of the season. Our car looks and rides like the day we bought it. Thank you Jill and Gerald Collision Center!

I brought my car in for a small fender bender, some cosmetic work to the bumper. The repair…read moretechnician was great and scheduling was easy. Upon getting my vehicle back, I noticed many scratches to my infotainment screen, buttons and shifter knob cover. I reported these damages to the shop immediately. I brought my car in the next day to be reviewed by the service manager. He agreed that this was definitely not right and he tired to correct the situation, he was unable to remove the scratches and told me he took pictures of the damage and would share these with his general manager who would then contact me the next day (Monday, as I brought this in on a Friday). The next week went on and on Thursday evening I still had not heard anything back, I called the shop. I was told that they were in communication with Subaru about how they are able to fix the damages and they would call me back when they have a plan. Another week went by, with no follow up. I emailed my repair technician to voice my concern that no one had reached out to me and that this is my third time now contacting them. She responded that she will let her general manager know. Within a few hours the general manager called me to let me know that since I could not prove that they did the damage, theirs nothing they will do to fix it. I was alittle surprised and frustrated because for 2 weeks I was under the impression that a resolution was being worked on. Especially when I reported these damages damage right away. During my call with the manager I was told that I made the damages and just did not notice I did until my car was was in the shop and then returned to me. The general manager then said how they followed strict procedures and didn't have any new staff. I then voiced my concerns about how that is exactly why I am frustrated, because I brought my car to a professional place, where I am now having to deal with this. I asked why someone was even cleaning the inside, when I came for my bumper to be replaced. She did not go in depth on why they cleaned the inside. Each time I brought up something, I was instantly shot down on the basis of "that's not how we do things" after continuing saying certain procedures were not followed due to the inconsistency of what I was being told by her and then the repair manager 2 weeks before. After going back and forth, I asked if I could speak with someone else as I felt the situation was not being addressed properly. The general manager said "what are you looking for here" and when I voiced my frustration, she laughed and said "you are looking for a yes". She then said she already talked with the owner and he agreed with her that they will not do anything to resolve this, because I cannot prove that they scratched my car. This whole experience was very stressful because my car is only 5 months old (bought brand new) and I know truly I didn't cause this damage. A mistake was made in the cleaning after my repair which lead my car to be left pretty badly scratched. I felt very uncomfortable because the manager made me feel like I was trying to con them into fixing something that they did not do, when in reality I just wanted the mistake someone made resolved. This collision center damaged my car and then did not want to do anything to help resolve this issue, the manager made me feel uncomfortable despite me being patient and understanding that mistakes happened. I feel very undervalued by Gearld and although they fixed my initial issues, they created another one. If you chose to do business with them, just be aware of potential problems and make sure you cover yourself.

Discount Tire

Discount Tire

(166 reviews)

I realized that I needed to buy new tires for my car a few weeks ago. I called and spoke with Kurt…read moreon the phone. He was not only helpful, but he was pleasant, respectful, and very easy to talk with. I visited this Discount Tire location to discuss the situation and to set up an appointment. Although they were busy (as they should be!), I felt like they took time with me to make sure that I was taken care of. When I arrived for my appointment, Kurt was there and took the time with me yet again to ensure that I received the best experience possible. Once again, the shop was busy, however Kurt did not shy away from taking his time with me. The customer service and impeccable communication with Discount Tire will make me a loyal customer in the future. This shop is amazing. Keep up the fantastic service! AND...my new tires are amazing!!

So let's talk reality here: Discount Tire now owns Tire Rack (as of 2021)…read more Tire Rack used to sell the tires at best prices online with helpful reviews. Last week, when my husband went in person to Discount Tire he asked for his OE (original equipment tire) and the person said they're not available. Since they were available at Tire Rack we immediately bought them and had them shipped for installation. When we arrived for installation, the front desk person questioned why we bought from Tire Rack. Turns out they DO have them in stock at Discount Tire for $300 (4 tires) plus installation which is $447.00 vs what we paid-$473 for for tires plus $123 installation=$596.00. So they're competing with a company that they own? So, we paid $149.00 extra because someone opted to try to upsell my husband another tire instead of ordering a tire they do sell that he requested? Then, they tried to upsell us tire insurance saying Tire Rack does not have that (which is true). Their tire insurance includes free rotation, and patching. Tire Rack has a free 2 year road hazard policy, which is kind of like patching and replacement if necessary (requires preauthorization). At this point, I feel like Discount Tire is a bit scammy, and I feel the same re Tire Rack. Too bad. We've now had both sets of our tires shipped by Tire Rack to Discount Tire for installation but for the life of me, I don't know why they're playing games with the pricing. Still better price than the dealership though.

Scratch Dent Ding - wheelrimrepair - Updated November 2026

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