I had a really bad experience with this bank. Instead of helping customer service tried to convince…read moreme why they're right. Attitude of being too big to fail.

instead of helping me, i now have to return in the morning to unblock my account. even calling help…read moreline is a waste of time, no one answers the phone. clearly Metro bank is in a mess, poorly managed.

My mother opened a bank account 2 months ago, and it has been blocked 1 week ago without ANY notice…read moreor ANY explanation whatsoever. What she just did was depositing her savings and making transfer, never had any debit, never went overdraft. They keep ignoring our calls or redirecting them to the customer service, which keeps telling us they don't know the reason and that i have to wait a letter (which still hasn't arrived). We can't have access to our own money saved over the years and we don't know even why.

Well, this has to be the worst HSBC branch in London, so why is it still operating? For starters…read morethere is no automatic pay-in machine, and only one cash point outside and one inside. So the only way to pay in was to use the human beings there. Why would this be a problem? If you ever watched Little Britain and the bank/travel agents with the "assistant" who coughs and just says "computer says no", then what I found in Putney was a real life character of that skit. Unhelpful, useless and the misery on their faces says 'I hate customers'. So HSBC London, when will you close this branch down, refit with automatic machine like the ones I use at Camden & Canary Wharf. Also, dire I say it, Wandsworth Town (not a location to go to by choice) does a far better banking service, Putney needs to learn from them. You can get a staff members from the Wandsworth branch, save some money by not restraining Putney staff, well maybe the customer advisor as she did smile and genuine seems happy to help customers. If I was restricted to the Putney branch for my banking, I would have moved to another bank by now.

Awful experience. I went there to register power of attorney that I have for my mother. They had no…read moreidea how to do it. Asked for ID even though I had with me the actual PoA document. I then went to the Ipswich branch and they registered it within 5 minutes. I recommend you avoid the branch like the plague. I live in Putney and I have since gone to Ipswich, Hammersmith and Wandsworth.

Ok so I don't really have much choice in going every now and then as this is my local branch, but…read morethe customer service in this branch can leave you more than a little hot under the collar. The staff seem slow and lazy, and at it's busiest times they open the fewest counters, despite the fact that the additional cashiers are chatting and laughing behind the scenes..obviously not doing anything when they could be serving you when the queue is out the door! Once I asked to see a financial advisor so we could ask advice about mortgagesonly to be told to go away and find a place we liked first and then come back.what?? How would we know what was in our price range without speaking to someone first? Also a few of the cashiers speak very poor English which is something that really rustles my feathers Rant over.if you can go to another branch!

When I arrived in the UK, it seemed like HSBC was THE choice for an international bank to manage…read moreall of my needs. And since I live in Richmond, this is my branch. The 'greeter' here is amazing - they must choose a manager-level employee to do this because he knows everything and can solve any problem (it has always been a 'he' so far). The staff in general has been very professional and helpful. One complaint is that it still takes forever to get anything done, but once it's done, it's great.

The business banking team of this branch, andpretty much most of the business team at HSBC is…read moreundertrained. They made me waste a month by losing documentation I provided to them, not informing me correctly as to which documents I had to bring first or spotting if there was any error. I wasted my time and money making endless phone calls to the business banking team, which contradicted themselves by providing very different information every time I called. Their attitude is far from being proactive as they never called me to keep me updated on my application. Shameful customer service.