I want to compliment and thank all the staff at the Barclays Ealing Broadway branch. I hate going…read moreto the bank and most services, but this was one of the easiest experiences. The lady working the long line was very thorough, polite, and patient. She listened !! Then inside another agent was extremely patient with me despite another customer trying to demand her attention. The agent was so so calm, professional and again thorough. Every person I have ever come across over the past few years at this branch have been genuine, polite, professional and just kind to everyone. So thank you Barclays Ealing Broadway. C g Rawlins

I came here to put some money in my account and was really shocked by the huge queue when I came…read morein. Good thing was that it was really nice climate in here not like the boiling heat outside. After waiting for about 2 minutes a friendly man came over and asked everyone if they had to do some payments to their own account. YES, me!!! So he brought me over to the machines and showed me how to do it myself! I was so happy and thankful and I really appreciate that service!

I've just recently moved to London from the US and was having a hell of a time getting settled in,…read moremost of which was caused by not being able to procure a UK bank account. It's a bit of a roundabout issue here where you can't get decent housing without a bank account and you can't get a bank account without decent housing. I had no idea that the credit check done on you is actually done on your place of residence and the credit attached there, not necessarily all just you. Very frustrating. At my wits end, and after going to several banks in and around Soho (and getting very rude and exasperated responses to my questions - as if I was doing something wrong by moving to London and not knowing my way around the financial system), I came across this HSBC in Chinatown. Bruce is my HERO. Not only was he completely accommodating to my mistake of thinking an appointment was way earlier than it actually was, he was very reassuring, informative, patient, kind, and most of all, funny. Thank you so much Bruce for easing my final transition into London life and helping me feel like a productive adult once again. You were the only one out of several bank employees in Soho that didn't treat me like an idiot and instead like a friend. I can't tell you how much I appreciate this, and most of all, appreciate you alleviating all the stress from this last stage. Thank you, thank you, thank you.

I had a smooth experience here compared to other branches in the area. The staff were professional,…read morepatient, and actually took the time to explain things clearly without rushing. It made a big difference, especially when dealing with something as important as banking setup. The location is convenient, and overall service felt reliable and well-managed. Definitely a better option if you're looking for helpful customer support in central London. On a side note, if you're also dealing with property setup, renovations, or construction work, I found some useful services here: https://timberconstructionltd.co.uk

Very high standards of customer service. Opening hours are very handy too - 7 days a week! And open…read moreuntil 8pm Monday to Friday. I love the fact that this is a bank that used to be a pub, when usually it is the other way round. One extra tip: metro bank prints your bank card right there in the branch. That's amazing for when you are setting up the account or for when your card is lost or stolen.

When I saw the queue at the branch up the street (on the corner next to Westminster Cathedral), I…read moredecided that my deposit could wait. Walking back to the office, I was pleased to spot the familiar blue logo out of the corner of my eye. No queue here! A couple of cashpoints ("ATM's" to Americans) inside and one outside, plus a handful of business and personal banking teller windows. My deposit was quick and efficient and done in a flash. When I need banking, I'll be back to this branch again! The only downside is that the tellers here are behind a serious amount of glass. It did not give me a very warm and fuzzy feeling and I was very glad to be back on my way with my cash in my account!

instead of helping me, i now have to return in the morning to unblock my account. even calling help…read moreline is a waste of time, no one answers the phone. clearly Metro bank is in a mess, poorly managed.

My mother opened a bank account 2 months ago, and it has been blocked 1 week ago without ANY notice…read moreor ANY explanation whatsoever. What she just did was depositing her savings and making transfer, never had any debit, never went overdraft. They keep ignoring our calls or redirecting them to the customer service, which keeps telling us they don't know the reason and that i have to wait a letter (which still hasn't arrived). We can't have access to our own money saved over the years and we don't know even why.

Good facilities and always reasonably quiet, which is handy, plus they have a lot of electronic…read morepaying in facilities which is always useful.