I've been with this bank for most of my adult life. As a banking institution, I've always felt…read morethey have my back. Mortgages, very large loans for expensive violins. They have always found great rates for large money transfers. I know it's fashionable to knock one's bank but I won't get on that particular bandwagon.

The abbey is a strong bank in this time of economic turmoil. Whenever I have been into this branch…read moreof the abbey it has always been busy. Occasionally people in the queue would get distressed and even start abusing the staff. I see no reason for this however as it is not their fault. Whenever I have received direct service from one of the employees they have always been very gracious and helpful. I think they should hire more staff as many times I go in there is only 2 people on a counter that could fit 10. It is however clean in there and generally well presented. If you want fast banking I would not recommend this store.

Unfriendly, dull and better replaced by a computer. Would it not be nice to experience some actual…read moreproper customer service in a bank, if we have to have banks.

I've just recently moved to London from the US and was having a hell of a time getting settled in,…read moremost of which was caused by not being able to procure a UK bank account. It's a bit of a roundabout issue here where you can't get decent housing without a bank account and you can't get a bank account without decent housing. I had no idea that the credit check done on you is actually done on your place of residence and the credit attached there, not necessarily all just you. Very frustrating. At my wits end, and after going to several banks in and around Soho (and getting very rude and exasperated responses to my questions - as if I was doing something wrong by moving to London and not knowing my way around the financial system), I came across this HSBC in Chinatown. Bruce is my HERO. Not only was he completely accommodating to my mistake of thinking an appointment was way earlier than it actually was, he was very reassuring, informative, patient, kind, and most of all, funny. Thank you so much Bruce for easing my final transition into London life and helping me feel like a productive adult once again. You were the only one out of several bank employees in Soho that didn't treat me like an idiot and instead like a friend. I can't tell you how much I appreciate this, and most of all, appreciate you alleviating all the stress from this last stage. Thank you, thank you, thank you.

I had a smooth experience here compared to other branches in the area. The staff were professional,…read morepatient, and actually took the time to explain things clearly without rushing. It made a big difference, especially when dealing with something as important as banking setup. The location is convenient, and overall service felt reliable and well-managed. Definitely a better option if you're looking for helpful customer support in central London. On a side note, if you're also dealing with property setup, renovations, or construction work, I found some useful services here: https://timberconstructionltd.co.uk