This management company is ineffective, poor performing, and their representatives seem to have a…read morebad attitude. I have a property in a community that they "manage" and I can tell you their service is horrible, especially for what you are paying for. I have begged for our community to lose this management company and will continue to do so because they are that bad. I have sent several HOA fee checks to these folks and they (their processing center clowns) have misplaced so many of my checks that I have to pay via eCheck now and get charged $5 for the convenience. I can only imagine that my checks were sitting unprocessed in a box somewhere in a dark corner these many times. Each time, as I am getting down to late fee date and my check is not applied, I call to check the status of the check I sent and have been told to put a stop on the old check and send another immediately. Every time this happened they tried to, at the last minute, process the check anyway - so then they assess me a "non-refundable" $40 NSF fee each time!! Our account was locked recently due to a fraud attempt by our credit union on the night they drafted the payment so I called to make the payment manually and to ask if they would waive the NSF fee because the account was not NSF and was locked out of our control by the credit union. InfoHOA gave me the runaround in all cases and pointed to the community's HOA committee to waive the fee. The HOA Board said they cannot waive a fee when they do not have access to InfoHOA to do so. InfoHOA says no they cannot do it either - such BS!! Their "Support" staff simply don't support you at all. There is no one to talk to do anything for you but ask if they have your payment. The InfoHOA administrators that directly support our HOA are pretty lame too with the overall attitude of "Sorry, not mah job." when you ask them to do anything and if, by any chance they do, they make you feel like you work for them. The administrators have bad to no communication skills, they are always irritated and short with you, they have absolutely no patience and make it abundantly clear that they absolutely do not want to talk to you. It is unbelievable that InfoHOA management continues to allow these arrogant representatives to have jobs when they treat customers like trash! If I could give them a negative star I would.

I currently live at coursey point in Delaware... My Liasion person is Sylaunda McKnight and she…read morehas made this process with my first home purchase very smooth.. I wasn't that excited about living in an hoa community but my heart was set on insight homes. Any concerns or questions Mrs McKnight is always professional. she goes above to find a solution to all my concerns. Thank You for all service from The High family .

I rented an apt from this company for 5 years. I just received my security deposit refund which was…read morea shock to me. Apparently I am doing a remodel on my old apartment courtesy of my security deposit. I am being charged for damages on items that were never in the apt when I moved in. I am being charged for things that weren't damaged at all. This company obviously is trying to get me to pay for the remodel so they can increase the rent from $750/month to $925/month. Apparently I read another review of this place and they took his deposit by lying as well. I have to question the integrity of a business that would act like this. I could go on and on but won't. I am contacting the appropriate people to see how this is legal and going to file the appropriate paperwork and seeing what else I can do. It's horrible to take advantage of people. So I would stay far away from this company and any of their rentals. Being a honest businessman is not that hard to be.

DO NOT WORK WITH THIS COMPANY. The only reason they have one star is because I couldn't give them…read morezero. I stayed at one of their apartments for two months, and had the worst experience. I needed an apartment quickly, so I looked over the fact that there was bugs crawling around on the floor and that water occasionally leaked through the ceiling. The apartment was this way when I originally toured it with one of their agents (dead bugs were clearly visible on the ground and in the window sills), so I did not complain because I assumed the management was already aware of the situation. However, after moving out the company charged me over $800 (more than a full months rent) for cleaning, pest elimination, and other services. Again, I only stayed at the apartment for 2 months and left it in the exact condition it was in when I arrived. Before leaving, I personally even deep-cleaned for about 6 hours in an attempt to reduce the cleaning cost as I knew it would be deducted from my security deposit. All to no avail, rather than receiving any of my deposit (which was a full months rent) the management expects me to pay an additional fee to cover their "expenses". I don't know if this happened because of intentionally malicious practices or sheer incompetence, but it definitely sets a new low in how terribly a real estate company can operate. I wouldn't be surprised if the company was somehow in collusion with the cleaning services as well. The company also don't except checks over any online system either, which is outdated for 2017. I think the only reason this establishment is still running is because it's one of the few options in the area.

Taking rent from Tenants and NOT paying landlords. Ignores calls. Very unprofessional group. Be…read morewarned: DO NOT do any business as a Tenant or Landlord with Farley.

I don't normally write Yelp reviews, but this one bothered me so much, I want to make sure other…read morepeople don't go through the same thing I did! I am moving to Maryland from out of state, and I came up for a week to look for rentals. On Monday, TCA showed me a lovely townhouse that I thought was perfect. I was told that if I applied, it would only take a few days to run the application and if approved, we'd be good to go. That said, I applied as soon as I got home on Monday. I then called on Wednesday to check on the application and was told that it'd probably be done by Friday or the next week. So I waited until Friday and called back, and it was only then that I was told someone else had applied and been approved. Basically, I had been waiting all week for nothing. This is frustrating because I came from out of state, and I had sort of stopped looking once I saw this place; it left me scrambling to see other places before I left. This is my fault, of course, for not taking TCA's implications (i.e., that I could sign a lease once they approved my app) with a grain of salt. That said, TCA was extremely misleading in having me think for a week that I was simply waiting for my application to be approved when in reality, someone else had already applied and was in fact approved. Not to mention the application fee (for me and my husband) was $80, which I might have thought twice about paying if I'd known someone else had already applied before me. Overall, very unprofessional interaction with them. I'll give them the benefit of the doubt that they didn't do this on purpose just to get me to spend the $80 on the application fee, but I still have a very bad taste in my mouth because of all this. I would not recommend this company to any of my friends or family.

Reasonably priced application fee, plus if you're denied there's no separate fee, they keep the…read moresame charge and use it towards another property! Worked with us to find us a decent home in a decent amount of time!

Very responsive and easy to work with. Cleaning was AWESOME. Would def recommend…read more Used for a move out clean and will be reaching out again for future services.

From the owner: Ace Cleaning & Company was founded in 2018 by Ramona Miller, a military brat who grew up helping…read moreher family with PCS move-out cleanings. Cleaning became second nature, and over the years she gained hands-on experience in everything from fast food kitchens to offices and retail stores. What started as a solo venture became a licensed LLC in 2022. Today, Ace Cleaning proudly serves Aberdeen and Harford County with reliable, no-nonsense cleaning you can count on.

Communications with residents. Not willing to answer questions or help with issues. Not prompt when…read moreasking questions. Take there time about answering questions and then usually say there is nothing they can do

if there is ANY way that you can choose another place to call home…read more PLEASE choose any location that these people do not manage. The property managers and their "assistants" are well... Sub par, not properly trained and in need of client relations boot camp. I have lived in one the properties they "manage", for 15 years. Its been a nightmare dealing with this company. They take your dues and do... NOTHING. if you fall in love with a property they manage. And find out that MRA is in fact the management company. Fall out of love and Move on... And this is coming from someone that NEVER leave reviews. the 1 star was only used so that i could post the add. it actually is to high.