Excellent shopping experience.The staff (worked with Deeann sp?) is knowledgeable and happy to advise you. Selection is very good. The delivery service is outstanding - on time, quick, pleasant and helpful. I would never buy an appliance at a big box store before checking Howard's. read more

Living in between two different Howards locations, I decided to try out the Covina store and I am very satisfied with the service I have received and will definitely return if I need to replace any other household appliances. I walked into the store with the intention of just pricing a refrigerator, stove, and microwave and left with a delivery date for all three items. The Store Manager, Anthony, was very helpful and provided excellent service. The delivery for all three appliances were quick and efficient. I decided to return to Howards after dealing with another company for the following reasons: 1) When I called Howard's customer service phone number, I actually spoke to someone located in Southern CA who listened to my concerns and got the issues resolved in a timely manner. 2) Delivery was quick and the people who came to deliver were kind. (My washer and dryer purchased from another company took months to deliver and their customer service in a far, far away place was not helpful and I didn't feel like a valued customer at all). 3) Even after the delivery, my family and I feel comfortable enough to call Howard's to ask questions as we get to know our new appliances. 4) Anthony taught me what to look for when purchasing appliances - his patience and knowledge are greatly appreciated. Thank you! I will recommended Howard's to my friends and family for anyone looking for appliances, TVs, and mattresses (looked comfortable), read more

Serina was great, very professional and great personality. Would definitely recommend her for your appliance needs

It was so clean inside and the staff was very friendly. Left us alone most of the time so we could do our shopping and checked up on us randomly to see if we needed help in a non intrusive way. I didn't feel rushed or pressured. The selections in the store were more higher end compared to Lowe's or Home Depot and the items were well organized. read more

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Thank you to Serena & Deann! They were such great help! Very sweet and patient. So happy with my purchase :)

Serena was very helpful and informative when making our purchase. She was also friendly and provided great customer service.

Excellent services provided by Serena and Deann. So excited to receive my new Speed Queen washer and dryer.

Serena our salesperson was so helpful! She listened carefully to our needs and helped us find exactly the GE refrigerator that we had been looking for. We highly recommend Howard's for great customer service and a wide selection of appliances. read more

Outstanding help and knowledge of appliances Serena was very kind and friendly great experience

I will never make another purchase at any Howard's Appliance store. Their extended warranty is absolutely worthless. I purchased a Maytag Washer and also purchased the "EPIC" 5 year Extended Warranty in October 2022. Now more than 2 years later, the washer has been repaired at least 8 times and it still doesn't work. From the main board to the electrical panel to the internal mechanisms, the same parts have been replaced multiple times. By now, I could have built another 3 washing machines! The faulty parts, (some are very expensive parts) have been replaced multiple times and literally on the same night we try to wash clothes and it doesn't work. Sometimes the washer will start to agitate without any water in the tub, which tears up our clothing! Other times the washer tub fills with water and then it does not agitate at all... I have recorded many videos showing the malfunction of the machine. The repair technicians have told me the machine is not repairable but the warranty company, EPIC, and Whirlpool refuse to declare the machine a "LEMON". In the meantime we have to find a way to wash daily laundry for a family of 5. After being overly patient with this issue, I started asking for a supervisor at EPIC. Finally today a supervisor from EPIC, named "Jay", returned my call and they still refused to declare the machine unrepairable. He submitted another work order for another repair. Does this mean I have to wait 5 years before they will declare the washer unrepairable and by then is EPIC going to tell me that my extended warranty has expired! I purchased this Maytag washer while at Howard's in Covina. The sales representative named DeAnn helped us make the purchase online. The problem is after we made the purchase the store refuses to help us in anyway with these issues. Recently, I went in person to the Covina store, on February 21, and spoke to the manager named Edward Grimaldi and he did not help us in any way whatsoever. They refer us to Edward Padilla in online services and you cannot get through to anybody there for help. I left Edward Padilla 2 voicemail messages and I also sent him a lengthy email and he has not responded to me either. I tried getting a hold of someone at the Howard's Corporate Office in City of Industry, but you cannot get through to a live person at any of those lines either. Next time I will do my shopping at Best Buy or Pacific Sales. It was a huge mistake walking into the Howard's Covina store. I will be seeking legal options. UDATE 3/5/2025: For the record, after my Yelp Review, I received an immediate "Automated Robot" response via Yelp from the "business customer service center" and it gave me a direct phone number, I called the direct phone number and it went to voicemail... Also don't believe the sales pitch from the manager named Anthony E. at Howard's Appliance in Covina, it is completely false. UPDATE 3/5/2025: Lea returned my call within 20 minutes of leaving my voicemail. I will update the status of this matter as results become available. read more

Had a great experience at Howard's in Covina. Product Specialist DeAnn was super helpful, informative and pleasant to work with.

Serena is amazing!!! Very helpful and knowledgeable . We bought our speed queen washer. Howard's has a great selection. And we will be back for our next appliance and looking forward to see Serena again! read more

Great and friendly people, they have beautiful store and a variety of products i would gladly recommend this place to anyone.

The team at Howards did a great job, answering questions, selecting the product and even a discrepancy between store policy and website differences. handled perfectly! recommend! read more

Great selections and value! DeAnn was so attentive, professional and knowledgeable about the products. Asked great questions about our kitchen remodel to ensure our new appliances would fit. read more

Serena at the Covina store was very nice and knowledgeable and helped me find my new refrigerator

Serena at the Covina store was great! So helpful and found us a great proce and fridge model.

Great customer service. Serena was extremely helpful and knowledgeable. Looking forward to my next purchase at Howard's.

Serena was very helpful and offered great feedback. Will definitely come back and will recommend to others.

My boyfriend and I are extremely happy with are Frigidaire refrigerator. We have been looking for a fridge for over a week and I had my mind set on a whirlpool or GE. With the requirement of the DIMS on what would fit in our house limited me on what I could get. I was set on what I wanted until I walked into Howard's and Anthony Ebert helped look for what I wanted. I was torn between two fridges and it turn out the Frigidaire one I wanted was on back order I was so disappointed. There was another one that was next to the one I wanted just as good but a higher end and out of my price range. Anthony was so helpful and was able to work out the price for me to be able to get it. We got the fridge right away so far we love it's beautiful. Thank you again Anthony for all your help and we will definitely be coming back for other appliances. read more

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Great sales help. Have used the same rep for years. Suss always knows exactly what I need read more

Great service and very knowledgeable. Highly recommend. There was plenty of selection. I always appreciate when the people know what they are selling. read more

Shopping Appliances with a breeze. Location is not hard to find and they have a small private parking area. Walked into Howard's and was looking for a fridge. It was nice, relaxed environment where the reps acknowledge you but are not in your face wanting to make a sale. Got to look around and find one I liked, however, I was told that model was backordered until 2-3 months. I couldn't wait that long so Anthony walked me around and checked the computer to find one that is available and fitted my space. We did found one and got it delivered as expected. Great Customer service and nice selection. Would recommend shopping your appliances with Howard's read more

My Fridge went out and I needed a New one fast. Gilbert Gonzalez was able to walk me through the few refrigerators that would fit in my small space and got me into a whirlpool that worked out perfect.... with ice maker and filtered water inside door. Thanks Howard's ! read more

Great service at Howards by Stephen. Stephen took care of us from when we walked in to finalizing our purchase. Stephen is very knowledgeable on everything in the store. Highly suggest coming in and having Stephen help you out. read more

Howard's - Appliances Near Me - Covina, California

Serena Squirek was fantastic, she answered all my concerns with professionalism and courtesy

the wife and I went to look at a new fridge for the house, Serena assisted us with our search and was very helpful in our choice to purchase. great experience read more

Serena was very helpful and friendly. 1st time experience was very pleasant. Would recommend.

We were recently went out to Howard's in Covina. Our GE dishwasher had stopped working and need to replace with a new one. Stephen Padilla was the gentleman who helped us. Knowledgeable, friendly and kind (mom is 85). Showed her around the showroom, asked what she needed and proceeded to point out various models. She choose a Kitchen Aid dishwasher stainless steel inside and out. 3 days later the dishwasher was delivered and installed. Roman and Johnny were efficient, friendly and most of all on time! Thanks again Stephen Padilla and staff at Howard's. My favorite feature is the top rack for utensils! read more

Howard's - Appliances Near Me - Covina, California

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The worst. Very nice while purchasing, not so nice when following up on a promotional item purchased. I made two purchases, one returned because the item didn't fit. I called about the other item I purchased(its rebate) and the salesperson is quick to tell me I'm not eligible while looking at the wrong item. Once corrected they're still letting me know they've never heard of a promotion without any attempt to investigate. I didn't make it up. read more

Great customer service, beautiful clean store. We went in knowing the washer and dryer We were interested in, upon entering the most personable sales rep (Anthony E.) approached us and Guided us to the exact set we were looking for. After further explanation of the appliance we knew this was a go, sales rep was patient explained what we were buying thoroughly and was so nice to our 7 year old and 13 month old as they started to lose their patience. We 100% recommend this Howard's location. read more

Bought a dryer from Howard's and Gilbert was a great sales person. The delivery guys were great as well. Gilbert followed up with us the day after the delivery to make sure everything went well. read more

Our washer broke down after only 3 years of use. We usually go to other big box stores for our appliances but decided to give Howard's a try this time. Deanne, our sales rep, was extremely helpful and knowledgeable. She explained the pros and cons of some of the machines we were considering. We believe she made our purchase decision very easy. We also purchased the extended warranty plan which I believe is much more affordable than plans we have purchased in the past. Hoping we don't need to use the extended warranty. I would definitely recommend you give Howard's a try. You may end up getting a great deal as well. read more

Edward the manager of the Covina store is amazing, customer service is his number one goal and I am the blessed recipient of his service. My husband and I purchased a new washer and it was delivered on 12/14/24. After a few days I was experiencing an error message, I spoke with Edward and explained that I needed the washer as my daughter was expecting and was coming to visit. Edward made arrangements for a replacement washer to be delivered this afternoon. Words cannot express how thankful I am. read more

I purchased a whirlpool side-by-side counter-depth refrigerator at Howard's in July of 2021. The sales rep who assisted me was very friendly and helpful. However, my fridge arrived with a defective ice-making part and it was barely cool. Initially, I thought it would take 48 hours for the fridge to be cool enough and be able to make the first batch of ice, but it just wasn't the case. It wouldn't make ice or dispense water and the temperature on the upper shelves was not even cool regardless of how low the temperature we set it. I contacted their store within 5 days of delivery to try to get it replaced/ fixed. They wouldn't replace it with another one even though the timeline was still within their store policy and it arrived defective on the first day of delivery. I reached out to them back and forth but they were not able to help. The store manager and sales rep were friendly at least (e.g. they tried to give me directions to fix it over the phone/ direct me to the Whirlpool website for assistance/ told me that they could apply for a temp fridge and kept me posted on this issue.). Guess what? It's been well over a YEAR and they never got back to me or sent me updates (no phone calls or emails). In the end, I reached out to Whirlpool and got it fixed (the technician later confirmed that our brand-new fridge came with defective parts that needed to be replaced). The whole experience was rather unpleasant. The fridge itself is beautiful but I was very disappointed with this purchase as I felt like I paid full price for a refurbished fridge even if the problems were eventually fixed. I won't be returning to this store for other appliances in the future. read more

Went on a search for fridge at about 5 different stores. But decided to purchase from Howard's due to their customer service. I actually found the same fridge closer to our house and same price but felt Howard deserved our business. We will definitely be going back for future purchases on appliances. read more

We met Edward at the West Covina Thunderfest event. Went to see him that weekend as our microwave and dishwasher had gone out. His sales rep Gilbert also helped us, and after weeks of debating we went back to Howard's and finalized the purchase of a stove, microwave and dishwasher. They worked with us, and were very patient. Would definitely recommend them. They are a local store, and happy to support them. read more

Amazing Customer Service & Fantastic Prices. My Husband & I visited our local Howard's Appliance here in Covina. We needed to purchase a New Washer & Dryer. The ones we currently have are over 20 yrs old. The store is clean, inviting and our sales women Mariel was very helpful & extremely knowledgeable about the products on the sales floor. While we were there we also looked at Refrigerator. Everything was so smooth from beginning to end. They worked around our schedule for delivery and installation. We are so excited to get our New Washer & Dryer set. Thanks to my Parents for reminding us about Howard's. They also purchased a few large appliances there a few years ago & are extremely happy with everything. Shout out & a Big Thanks to Stephen for informing us about a rebate. They are fast & really care about their Customers. God Bless and Thank you for such great Customer Service. We will definitely be letting our friends know that it's a Great place to shop. read more

Upon walking into Howard's I was greeted by Gilbert. He was friendly and welcoming. I was in search for a new refrigerator and Gilbert went above and beyond to help me. I ask a lot of questions and he never once made me feel like I was a bother. He took his time, answered and explained everything I needed to know when comparing refrigerators I was interested in. What made Gilbert a 5 star associate was not only his knowledge in the products carried in the store but the fact that not once did he pressure me to purchase anything. He was patient, understanding and super helpful!!! I don't get service like this at Lowe's or Home Depot. Howard's give very individualized attention and service to their customers. That's what keeps me coming back. I will continue to support Howard's for my future appliance purchases! read more

Howard's - Our new Samsung tv, quality is amazing! - Appliances Near Me - Covina, California

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One of the simplest experiences of a large purchase I've had. I was shopping for a washer and dryer, Armando answered all my questions, made recommendations and did price match checks even though they had best price. The financing is great 0% for 18 months. No hassle, no pushing/selling. My washer and dryer were delivered next day and set up in 15 min. The drivers called ahead, arrived a little bit early and were very efficient. I had planned to shop around that day but first went to Howard's. Now I know where to go for future appliance/mattress/tv purchases. read more