What an incredibly disappointing and frustrating experience. This restaurant used to be one of our absolute favorites, and after not visiting for several years, we were genuinely excited to return. We came in expecting a nostalgic, enjoyable evening--and instead left completely let down.
To give credit where it's due, the security guard at the entrance was warm, professional, and welcoming. He set a great tone for what we thought would be a pleasant night. Our waitstaff also did a solid job--they were polite, attentive, and did their best throughout the evening.
However, things began to fall short almost immediately. We were surprised and disappointed to see that the menu had changed significantly, and several of the items we specifically came for were no longer available. While we understand that menus evolve, it was still frustrating given our expectations.
We ordered an appetizer and simply asked for it to be warmed. It arrived as-is, without being warmed, which was a small but noticeable oversight. Still, we didn't make an issue out of it and moved forward with the meal.
Unfortunately, the main courses were where the experience truly declined. The food was underwhelming at best--dry, bland, and lacking the flavor and quality we remembered. It was genuinely disappointing, especially given the restaurant's reputation from years past. Despite this, we chose not to complain and remained respectful and easygoing guests.
The most troubling part of the evening came at the very end. As we were finished eating and simply waiting for the check to be processed, a supervisor named Jacob approached our table. His demeanor was abrupt and unnecessarily aggressive as he addressed us about the "noise level" of a phone.
This was both confusing and inappropriate. The restaurant itself was already quite loud, with music playing and multiple tables engaged in lively conversations. Yet, he chose to single out our table over something that was barely audible beyond our immediate space.
To be clear, it wasn't necessarily the policy--it was the delivery. There is a way to approach guests with professionalism and respect, and this was not it. What made this even more frustrating is that Jacob had not checked on us at any point during our meal. There was no "How is everything?" or "Can I assist you?"--only a confrontational interaction at the very end of our visit.
The situation became even more uncomfortable when he began commenting on our payment method in a way that came across as condescending rather than informative. A simple, clear explanation would have sufficed, but instead it felt unnecessary and unprofessional.
I expressed my dissatisfaction to the staff. One of the servers was very kind, apologized sincerely, and even offered to escalate the issue to someone above him. At that point, I declined, as the experience had already been negatively impacted beyond repair.
However, what happened next was truly the final straw--Jacob himself returned to our table to deliver the receipt. After I had just expressed concerns about his behavior, this felt like a complete disregard for my feedback as a guest. It came across as dismissive and, quite frankly, disrespectful.
Overall, this experience was far below expectations. Between the decline in food quality and the unacceptable interaction with management, what should have been a memorable night turned into a frustrating one.
This is not a place I would return to, and unfortunately, not one I could recommend to others. read more