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Houston SPCA

3.1 (155 reviews)
Open • 11:00 am - 6:00 pm

Services - Houston SPCA

Animal shelters

Pet physical or wellness exam

Pet vaccinations

Houston SPCA Photos

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Reviews With Photos

Cantan
Gwyneth N.

Long overdue review! We adopted a senior kitty here 4 years ago, she had been with them for 3 years and was known for her sassy look. She was discounted due to her age and her time being there, but she is honestly amazing and took up to being a mom cat to 3 of our kittens that we housed short term. She definitely is still not really a people person but I'm glad to have her, and so happy to support a non-kill shelter that would have her for so long! Formerly known as Crouton, she now lives out her days in SoCal sunbathing by the window!

Waiting area.
Memphis P.

Great place to bring our cats. Prices are reasonable and the service is always amazing. I highly recommend this facility

Brian B.

I have too many cats, I let this stray kitten inside my home, probably abandoned. Turns out she was pregnant. I already had 14 cats that I try to take care of. I asked them for help for the 6 kittens and they accepted. I went to bring them to the Rehoming center only to be turned away, because one of the kittens had a runny nose. They referred me to CAPS, stating they would take them. I called CAPS and they wouldn't take them either. I couldn't bring myself to take them to a possible kill shelter. I took them back home. I love animals and always want the best for them. In the past, HSPCA was amazing, but now I'm not sure about that. I should have known when I called them, how uncaring and non compassionate she sounded on the phone. They just wanted credit card information. I just needed help, because I can't care for this many cats and I won't abandon them. I have reached out to other humane societies. After seeing reviews of HSPCA, this is concerning. Just google reviews of what it is like to work for them. I hope in the future, they improve. I really needed help, but was turned away. They are healthy kittens, 3 months old. They were not sick, maybe had a runny nose, because they went from air conditioning to the Houston heat outside while transporting them. I hope I find them a good home soon! Please send good vibes, much love

Beautiful birds not sure if for adoption
Zo M.

This review is long overdue. I actually had to adopt my own dog years ago after my ex took him here after being upset I mentioned I didn't like him chewing the furniture. I called the SPCA the next day with his name SIMBA and they said they didn't know if was here since they didn't put dogs' names on cages back then, so would have to come by. I found him after a few minutes and then was put in counseling with their adoption staff for almost 2 hours to explain why I wanted to adopt my dog back. That was when my blue healer lab mix was 1 1/2 and he lived to be 16 years old. This location has certainly changed since then.It is very clean and the staff was extremely happy to help me find a dog .There are very few small dogs and some beautiful larger breeds . It is a little tricky getting here, but once you find this location, there is plenty of parking and even a small wildlife area to see rescued birds.

I made friends with this guy. Coming to these places is too much for me emotionally
Fox E.

Hous your daddy? Well I'm the Daddy to a lot of cats, and one was missing, so I ended up coming here to search for her. We had to come here because we were missing our cat because she ran away and disappeared. It took me 7 weeks to find her, thank goodness we did. But not before a very harrowing couple of trips to different cat agencies, and it was absolutely painful and awful. This one was extremely friendly, had much better space for all the cats than the city run one, and we couldn't believe how lovely they were to us. So I highly recommend this place over the one on the Northside for example.

Patrick has a beautiful face withvery expressive big brown eye.

My first experience with the Houston SPCA was positive. I was interested in adopting a huskie or huskie mix, and had Patrick, a 9-month old amputee with 3 legs and a zestful spirit. I was told he was with his previous owner five months. The shelter employee said that owner really tried with Patrick. I was also told he was over kennel cough. This experience was my first time adopting a dog since 1972. It would have been nice if someone would have told me about the animal's PTSD, constand barking, and all the special care he needed. I took Patrick to VCA for shots and meds. He also had hook worm. I had to board Patrick as I was a hybrid worker at the timer. When I went to the office I had to make sure he wasn't freaking out. Consequently, the kennrl cough returned. Eve though I spent $800 at VCA, they couldn't prescribe anything to get rid of it. I watch Patrick cough and cough. When I asked them if they could give him some medical care because I was blowing up all my cash they said sure. They gave me information other than to leave him with them. The intake worker was a nasty women who said, "you won't hear about him again." I have since learned Patrick will probably be euthanized. Gee, what's wrong with some communication like "please know you can leave him but to keep Patrick alive, you might just want to hold on." There is no communication from the paid staff.Why are they so hateful? I did everything I could for Patrick and he looked like a million bucks having been recently groomed. I love him like a brother and miss him everyday.I pray they are not going to euthanize this wonderful 13-month old dog.

Tsubasa adopted 2/18/24 sleeping
Larry K.

I've seen the HSPCA grow over the last decade since I first adopted my cat Shaper in 3/2011. The facility is much nicer, cleaner, and has an even more animal happiness focused environment then when I saw it at 1/3 of it's 2024 size. I visited the Houston Spca again today in 2/18/24 looking to adopt because my cat Shaper has died of old age this week and it left a huge hole in my life. She can never be replaced but having all her old toys around was difficult without seeing her with them. I know my old cat would like me to be happy with some cat buddies and that's why I adopted my first pair of kittens today 2/18/24 and I'm glad I did. They both are in good health and get along great because they are litter mates. They have their own little habits too. Lily helped me find the kittens when I arrived today and when I turned the corner past the first cats and saw one of these kittens I knew I would be adopting today. Lily made sure I was in the right state or mind and would be a good candidate for adopting each cat beforehand and I appreciates her thoroughness. I pray these two live a long life like my past cat and I will ensure it is a happy one. Thanks HSPCA

Caitlin W.

I volunteered here for one year and decided to adopt a puppy from the Peabody Room. I fell in love. I've had him over six years now and my love for him has continued to grow. I love him more today than I did the day I adopted him. Will always be grateful to HSPCA for my little fur-baby. Love him very much!

Lauri B.

This facility is beautiful! I typically just drop off donations, but today, I toured the building for the first time. The lady at the front greeted me upon entering. She was very friendly and knowledgeable. The cat dorms (I hate the word cage) are spacious, quiet and each furry feline has their own toys. The window for viewing are large enough to see the space and they are very clean. In the center of the forms is an internal space for the volunteers to work with the animals. It's a very nice setup. The dog dorms are large with elevated hammocks and toys. It's a peaceful and immaculate environment which helps the animals, I'm sure. None of the residences looked scared or stressed. That was a blessing! My heart aches for these sweet innocent fur babies needing a forever home. They have small animals available for adoption as well. Rabbits, mice, birds, etc. Each species section has small rooms attached to the large dorm area to "get acquainted" with your new friend. There's also a wild bird exhibit with beautiful murals in the area. It's all very well done and impressive! Consider donation and adopting from this location. They do so much for the animals!

DO NOT SEND FOUND DOGS HERE BEFORE TRYING TO FIND OWNER - our elderly blind poodle accidentally got out & as we were posting flyers for her around the neighborhood someone came up to us informing that she was taken 40 minutes out & brought to this place. at this point it had been 5 days throughout those 5 days we had no leads & obviously weren't aware that the reason we hadn't received any was due to her being dropped off here the same day she went missing & wasn't even actually in our neighborhood anymore. as soon as we found out she was here my mom drove & was so eager to get our baby back.. unfortunately once she got there nobody could tell her anything or where our dog was.. we ended up leaving, but my mom went ahead & asked the woman who had the paper work to prove she was in fact left here to send it to her to show "look, our dog was left here" we continued to call & this kind woman actually started helping us try & locate her.. she got us in touch with one of the nurses who checked her. & we received the most devastating news that they had euthanized our baby at only three days of her being left there. our love for our lexi is deep-- I lost my oldest brother in 18' & that was our dog.. losing her hit just as hard as it did losing him especially like this.. I wasn't able to give her a last meal or be there for her final moments.. nor was I ready to even part with her. after receiving the news we asked to have her body.. didn't care if they hadn't put her through the ashes process because we'd take her to get them-- or if they had her ashes to please return them & they said they'd give us a call back.. it's been going on two weeks & they still haven't told us anything on her body nor have we been able to get her. I've been telling myself I don't need her ashes to feel like I have her or that she's home but I just want to hold her again even if she's in a box-- although at this point it's looking like I'm going to have to deal with the fact I'm not getting her ashes back. *they also say they don't take in strays only injured* but lexi was not injured-- just really old & had blind eyes. if you've found an elderly dog please do not bring it here-- post the pet on your neighborhood app or knock on a couple of doors nearby.. she was right next door when they found her. I wish that lady would've waited. enjoy this pic of my girl in her younger years looking fly back in her day. just don't bring any dogs to this place period. they will euthanize em'.

Thor (L), Tallahassee (R)
Nevia M.

HSPCA, you will not remember me, but back in 2011 we adopted 2 tiny kittens, biological brothers Connor and Henry. We had changed their names to Tallahassee and Thor shortly after adoption. I have had them for an amazing 13, almost 14 years. They have been my best friends all this time. They have been there through every high and every low. They watched me grow up, were there for every breakup, every relative passing away, 3 of my graduations, and watching me get engaged to my forever partner. This past Thursday, I had to put my beloved Tallahassee to sleep. I am broken. Truly broken. But I thank God that you guys were there to allow me to find my 2 little soulmates. Thor and I will be okay, but we are getting through this tough time together. It's been a very tough transition, but I can't help but be thankful to you all. To think I would have them both for so long, gives me great joy. To think they would become my best friends, my babies, my bubby boys. Thank you for providing me joy. My heartbreak is worth it, because my boys are worth it. I wish you all the best. I have included a picture of my 2 favorite boys in the entire world.

Ally Kat
Jamie S.

I've loved fostering and adopting from the Houston SPCA. They have so many amazing programs and help so many animals each year.

Bird recovering in that place...

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Houston SPCA Reviews in Other Languages

Ask the Community - Houston SPCA

What is the fee for adopting ferrets?

According to the Houston SPCA website, the adoption fee for Ferrets is $75.

Do they neuter bunnies here and if so how much?

They neuter if you surrender the animal.

I found a skinny white dog can I take it in?

Yes - take feed correct food , water, take to vet

Do the pets come neuter/spayed already?

The ones offered for adoption have been spayed and neutered.

View All 8 Questions

Review Highlights - Houston SPCA

“I have mostly used the wildlife center to deliver animals that I find in the neighborhood.”

Mentioned in 2 reviews

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Pup Squad Animal Rescue - Can you take her?

Pup Squad Animal Rescue

(9 reviews)

Fourth Ward, Downtown

I adopted my amazing baby boy from Pup Squad on October 15th; my boyfriend and I had frequented Pup…read moreSquad over the past 5-6 months looking for our furry companion and finally found the most amazing puppy to take home. Like the other reviewers said, the building itself is very accomodating, clean, and airy. The pups are mostly in crates, but some are in pigpen-type play areas where you can pet and pick up the dogs. For the most part, the dogs are all well behaved and you can tell they live with foster families. The day we got Bentley, we kept trying to decide on the big commitment, and the volunteers were more than helpful and friendly in assisting us to make a decision. They by no way forced us or tried to talk us into adopting one way or the other. B's foster mother wasn't at the event when we were there, but another volunteer called her on her own cell and let us talk to her about him before we decided (see, friendly!). When we decided to go for it, we sat down and filled out an application, which is quite lengthy and asks a lot of questions that ensures you are really ready for the commitment. When completed, you then sit down with a volunteer that goes over your application with you and answers any questions you may have. They are also very good about screening to make sure you will be able to take care of the dog in an appropriate manner (people who work 14 hours a day, don't bother...and you shouldn't have a dog anyway!) After all the logistics were done, we paid the $150 (could even use our card on their laptops), and they gave us our little man. The volunteer even took us to the back area and clipped his nails for us and gave us a collar and leash for free! Since our pup was only 2 months old, he hadn't had his rabies shot, neuter, or microchip yet, so they set us up with a vet close to home that will do it all for us and he is going next week! They emailed with me back and forth a week or so after we got him and coordinated all of it around our schedule...and we won't have to pay for anything. All in all, an amazing agency and they do amazing work. I would adopt from them again in a second if I had room for another puppy! Oh and the best part, was at 2 months old my little B was already paper trained! It made transitioning to outdoors a lot easier on us, and our rugs =) LOVE Pup Squad!

Odd...when searching for the business "Pup Squad" in the Yelp search box, the business Smashburger…read morekeeps coming up as a result! =/ *gulp* Visited the Pup Squad Animal Rescue location at Houston Pavilions Saturday morning to peep through available pups. The rented space is large, airy, and spacious enough for several kennels to line the walls without overcrowding. Due to the high ceiling, warehouse style accomodation, it smells fairly fresh & clean in here. It's also dark and cool, and most dogs were found napping their way through the morning...a stark difference from other adoption places I've been to. It was easy to move through the space, and foster parents sat next to their pups like proud parents, eager to do a show and tell if so requested. What I liked most about this place is that the dogs here seemed to be happy! I rarely saw nervous, jittery dogs. Most were in their kennel, eager to play with visitors; others in their foster parents' arms, and some napping, barely opening an eye to peer at us. Though I did not come away with a new child that day, I wouldn't hesitate adopting one from this group. I spent a good 20 minutes talking to a foster mom about this organization and I'm completely thankful and hopeful that there are still many altruistic people left in this world. If you're considering adding a member to your family, please put Pup Squad Animal Rescue on your list as a must-visit.

Save a Purrfect Cat Rescue - My sweet Lily

Save a Purrfect Cat Rescue

(30 reviews)

Upper Kirby

I've known Brenda and Mitchell for years, and know how dedicated they, and their wonderful…read morevolunteers, are to cats. The volunteers also foster many of these cats and the rescue goes the extra mile to be sure that the most suitable adopter gets each kitty. Wouldn't you want to be absolutely sure no horrific outcome happens to a kitten or cat you may have fostered and grown to love, maybe for months or even years? I've noticed that many of the one-star reviewers took issue with the length of the adoption application, and the requirements for adopting, such as keeping the cats indoors, harnesses, and other ordinary parameters that any reputable rescue includes. If you research any well-known cat organizations--ASPCA, Best Friends, Alley Cat Allies, etc.--you'll find that they promote all of the stipulations that Save A Purrfect Cat Rescue requires for the best outcome for their cats. The adopter who let a friend/neighbor/family member "cradle their new kitten lovingly in their arms" outside, already broke the contract. Indoor means indoor. Period. Why couldn't the loving person have come inside to pet the new kitty? Any unforeseen disaster could happen when an animal is outside--no matter how slim the chance is, it still exists. When adopting a kitten, it actually IS better for the kitten to have a playmate, as kittens can play for hours, and children do not have the same stamina as kittens. Kittens, and cats, like to curl up with each other to sleep, as well as with the kids, but people who don't understand cats well don't understand this. In addition, many kittens and cats are bonded, just one more reason that a responsible rescue refuses to separate them. That is actually the mark of a great rescue, not a shady one. If having more than one cat is an issue because of finances, I'd be leery of adopting to that family also. The family may be the most wonderful, caring people in the world, but if an extra kitty mouth to feed and provide litter for could break the bank, maybe waiting until you're more financially stable is the best option for both your family and the cats. No judgment, just being real. And buying the smaller cans of food for just one cat is actually more expensive that buying the larger cans to split between two. I have both fostered for and had kittens and cats adopted through this rescue. Save A Purrfect Cat Rescue sent me pics of the babies in their new home, kept a bonded pair of kittens together, and is making sure that a young cat I found goes to the perfect home, as she is not really fond of other kitties but loves people. All the information they require of potential adopters truly is necessary to make the best match for both cat AND adopter. I have volunteered and fostered for several cat rescues in this city, and I have to say that, hands down, this rescue goes further to vet their potential adopters than anyone else. They take into account the cat's temperament, and the family situation and environment, including other animals and children, for the best of reasons. They are not in it for profit or they'd adopt to anyone and everyone. Anyone this stringent is so because they truly care.

I was judged the minute I walked in! They acted as if I was barely good enough to care for cats. As…read moreif I found my way to the pearly gates of the kitty heaven when I arrived from a couple of the volunteers. Finally after being berated and barely passing that test I was able to adopt! I own my home, no debt, have a very stable job, I do not travel, I have no other hobbies other than to care for my cats, I have over 50 years of experience with cats that lived as long or longer than the average life of a cat. I went there to find a companion because I lost my cat and Spooky Doo should have some kittens to help him too. On the first weekend after I pre-adopted, I was asked to stay for after 5:00 because Brenda wants to offer me something that I would like! She offered to let me become a foster parent and take all four kittens because they felt the place here, they were at wasn't the best place for the foster who had a stroke and couldn't care for them as well. I mentioned later that I should have taken them up on the offer just so I can have my babies and bond with them. Brenda said oh, that was never said, and we wouldn't do that, and they are safe! I spent 4 weekends going up to visit and was told the wait process and because of the 4th of July it would be prolonged. I didn't care much about that, but I understood thinking the process would be just a few days longer than expected. They are NOT proactive, and you will have to reach out constantly for updates on the next steps and when I would be able to get the babies. I was told they didn't schedule the kittens to be fixed until the 18th of July and sometime a week after that would be available. That's 8 weeks of waiting to adopt kittens that were already almost 3 lbs. and, in this case, they would be almost 6 months old before I was able to get them! Not only was it exhausting dealing with this organization and being policed and not able to talk while other adopters are there and told to move and wait for the other adopters while you are having a play dates with your kittens for 4 weekends. I spent a lot of time with the kittens and I fell in love with them but after this experience, I will not be getting now. I was devastated and couldn't believe Brenda the founder's commits on how everything is my fault as in something is wrong with me. All the instructions from the volunteers and her were turned around and told that's not what was said. Brenda constantly said that's not what we said, and her volunteers shouldn't have said that because they don't know....blah, blah. By the way Brenda, you should also hear how your own volunteers speak about you when you're not there or roll their eyes and sigh behind your back when you are there. She proceeded to tell me that they did a background check on me and said that they ALL felt that I was a lonely drunk! If they did their background well enough, I have NEVER committed any crime whatsoever! Who does this to people and blames all the adopters for their shortcomings, and she has sooo much to do besides this and then deflects to make me feel bad for their ill behavior and unprofessionalism. Unfortunately, someone else close to Brenda passed away which is very sad but take a break or have someone else take over for a while or shut down until you can get back on track. How are we supposed to know this and then... deflecting from the conversation again, she told me she lost her only daughter which is again truly very sad. Why are the adopters to be the ones that are always WRONG and made felt subhuman and out of their mind. We don't wish you, Brenda, to suffer all the losses of life! This is a horrible process to go through in life. Don't punish others because of your pain. Thank you for giving me my money back and I wish the best for all the kittens to find a lovely home like I have to offer and provide company to all of us pet humans even the lonely drunks!

Houston SPCA Veterinary Clinic - Cat lobby area

Houston SPCA Veterinary Clinic

(10 reviews)

Lazy Brook/Timbergrove

So the fact that i was able to come here on A Sunday, with no appointment with the concern of my…read moresons dog and being helped really made the experience a good thing the whole staff from walking in to being seen in the back made this experience what i needed! I was explained the vet may or may not be able to assist my Dogs needs but even though if they wouldn't be able to help me i would be charged for the visit which was fine i just wanted to make sure my baby would be ok got to The back the assistant was very calm everyone in fact was very calm and very informative! It was clean in there very clean i honestly was surprised! When i pulled up there was staff outside walking dogs when i was leaving there was staff out there walking dogs you have to have a heart for a job like this and im so thankful for it! Would definitely recommend but please make sure you do your research for your pets needs before showing up prices are very reasonable!

The Houston SPCA veterinary clinic is honestly amazing. The staff is super attentive and friendly…read moreand the prices here are insane in the best way. You will not find prices this good anywhere else. Just a heads up though, this clinic is really for preventative care only, so things like deworming, microchipping, vaccinations, flea meds, all the basic stuff to keep your fur babies healthy. One thing I thought was awesome is that they take Apple Pay and Google Pay. They're also really timely and honest, and they even gave us a few recommendations for other clinics in case we needed anything more serious done. The whole place is very clean and the lobby is big and quiet which I really appreciate. The only issue I had wasn't even their fault. Some pet owners just don't know how to control their dogs. A girl came in with her dog and it tried to run at my cats while they were in their carriers in the cat area. Thankfully my cats didn't freak out and nothing happened, but that's on the owner, not this clinic. Overall everyone here makes you feel welcome and the service was way better than I expected. I'll definitely be back and Milo and Eclipse thank you guys for taking such good care of us . Y'all are doing amazing .

Shaggy Dog Rescue - Before/After: SDR saved the boy on the left from death row & gave him the chance to live the good life that all dogs deserve.

Shaggy Dog Rescue

(46 reviews)

Montrose, Fourth Ward

I have fostered and adopted from shaggy dog rescue, they are simply the best. Kathy goes above and…read morebeyond for her dogs, that includes exceptional vet care for them (included all vetting even if they need specialists) She filters adopters because she wants her dogs to end up in good homes. I have never seen someone work as hard and diligent for their dogs' health and well being, she is an angel on this earth. Houston is lucky to have her! All the bad reviews must be from denied applications. To those people: -Make sure you are ready for a dog, they are lifetime commitments. -Make sure you can afford vet care. Vet care is expensive. If you complain about an adoption fee then clearly you are not informed on vet costs. -Make sure you can dedicate quality time ( walks , training spoiling) to your dog.Again.. they are lifetime commitments. I get it.. rescues can be tough and strict, they just want the best for the dogs. These dogs have already been through enough, they do not need more let downs. But if you are committed to adopting visit a local shelter! That is were the majority of the dogs in rescues come from. Lastly, the internet is a sad place where bullies can say whatever they want. Instead of bashing a person that clearly does great things for the rescue community in Houston, go do something positive. Volunteer or foster, its rewarding and you will learn rescue is not easy! If you read this review and you are in TX please visit the shelters ( always full of dogs) and volunteer, foster and adopt.

Rude response discourages adopters. Adoption should be kind and professional, not dismissiveread more

Save a Cat Rescue Adopt For Life

Save a Cat Rescue Adopt For Life

(8 reviews)

Upper Kirby

This rescue wants to be sure all of their cats go to the best home for them. As I read the negative…read morereview of the person who was "just browsing" to maybe replace a kitty who had just passed, I had a huge red flag when I saw that she didn't think it was the rescue's business to ask how the kitty died. Why would you be anything other than transparent about that? Old age, or illness, whether the kitty is old or young, is nothing to want to hide. Did the kitty get out and get mauled to death? The rescue wants to make sure that ALL of their animals go to a home where the kitty will be viewed as family. And it is a responsible rescue's job to ask questions of potential adopters, especially on the subject of safety. Personally, the more stringent a rescue is, the better I feel about it. I can say that this rescue does their due diligence in choosing the best home for their kitties. Of course, in the case of those who fell in love with a particular cat that others also wanted, I get that there will be hurt feelings. I do know that this rescue develops a connection with every one of the furbabies they have for adoption; I feel better about this rescue than any other one in town. There are so many that will adopt to just anyone, and care only about the money they make from each adoption. As someone who fosters cats and kittens, I have a huge emotional investment in making sure they're adopted by someone who will love them like children. SaveAPurrfectCat Rescue wants that too, and goes the extra mile to accomplish that.

This is everything that a rescue should not be. The director asked me to adopt multiple cats, when…read morei was only prepared to adopt one. That one cat is being held by the director to entice other people (the cat is exotic). It was a grave, heartbreaking process as I waited days, then weeks for her to return my calls and emails. When we met initially, she made me stay all day at her rescue while she tended to other people/animals. My time was completely devalued. The next day, when I gratefully asked to rescue Olivia, with whom I truly felt a connection, she never returned my calls. She also continues to field requests for people who want Olivia, but has never released her. (I know this because she accidentally sends strange emails that are directed to other recipients. I'm not sure she understands how email works.) I doubt seriously that much re-homing happens with this rescue. Certainly it's subject to many factors that are irrelevant to provision for a homeless cat. The description for "Olivia" and her asking to be loved in a Forever Home was just this rescue owner's way of attracting people who found Olivia beautiful/charming. She herself admitted she's had hundreds of people interested, but "none of them were good for Olivia." This is why people go to animal shops/pet stores/breeders instead of trying to help rescues. I would have done anything necessary to provide a loving, safe, permanent home for Olivia, and she completely blocked that opportunity and unprofessionally at that.

El Gato Coffeehouse & Cat Cottage

El Gato Coffeehouse & Cat Cottage

(199 reviews)

$$

The Heights

The website was helpful to make the reservation and let you know you can order drinks and treats…read morefor the cat when you're there. The ambiance is very relaxing for the cats where they have many options or roam on the playpen, different nooks, and rooms here. They had automatic litter boxes, various toys and treats available for the cats which was nice. The cats were more interested in being fed which I figured they would be but it was still fun to check out. I enjoyed feeding and petting the cats here.

I genuinely cannot remember the last time I encountered an employee who seemed this determined to…read moremake a paying customer feel unwelcome. We purchased our tickets online while driving to El Gato Cat Cafe. The online system did not give us an option to adjust our session time. We arrived at approximately 12:10 -- literally TEN MINUTES after they opened. Other customers arrived at essentially the same time and were given stickers allowing them to stay until 1:15. Ours only allowed us about 50 minutes. Naturally, I asked the bright-red-haired employee working the front counter why customers arriving at the same time were receiving more time than we were. Apparently asking this question was a grave offense. Her response was unbelievably rude, condescending, and dismissive. We were told that they were walk-ins, "those are the rules," and that they "never change the rules." There was seemingly zero interest in finding a solution, acknowledging how ridiculous the situation appeared, or even speaking to us with basic courtesy. I wasn't demanding special treatment. I was asking why WALK-IN customers arriving at the same time were receiving more time than customers who had already paid online. And here's the irony: for a business so obsessively concerned with enforcing its rules down to the minute, I wish that same level of attention had been directed toward the cleanliness of the facility. The place had a noticeable unpleasant smell, and the overall cleanliness left a lot to be desired. Yes, this is a cat cafe, so obviously nobody expects it to smell like a luxury hotel lobby. But there's a difference between "there are cats here" and walking into a place and immediately questioning how well it's being cleaned and maintained. Combine that with an employee at the front counter who speaks to customers as though they're an annoyance for daring to ask a perfectly reasonable question, and the whole experience became unpleasant very quickly. Customer service isn't complicated. You can enforce a policy without being rude. You can explain a rule without being condescending. And if you're going to be completely inflexible with paying customers over TEN MINUTES, perhaps bring that same uncompromising attention to the condition and smell of the facility. We absolutely will not return. There are plenty of businesses competing for people's entertainment dollars. I'd rather spend mine somewhere that is clean, welcoming, and actually seems happy to have customers.

Friends For Life

Friends For Life

(93 reviews)

The Heights

I have worked with the staff at FFL to help foster a sweet older lady cat. They have been nothing…read morebut courteous throughout the process. From what I've seen, they care a lot about the animals they're saving and do a job in the community that many of us do not want or are even able to do. I cannot vouch for the adoption program since I have not adopted an animal through the shelter.

I am a vet tech of about 24 years so I have seen every type of client, good and bad, from my time…read morein the vet field. Now, I am a school teacher but I still foster dogs for animal control and currently have 9 spoiled mutts at our ranch who are loved dearly, whether my own personal pets or one of my fosters. I feel like I am very knowledgable with regard to animal care and now as a teacher, spend my days reflecting on systems that work and ones that really need improvement. I am sure that Friends For Life has good intentions for placing these animals in perfect homes but the narrow minded approach they have to the adoption process and line of questioning is an absolute detriment to the pets waiting for their forever homes. A family member of mine began the application process to adopt a sweet young dog and I can vouge that she would be considered a TOP NOTCH loving, caring, responsible pet owner/client in the eyes of any vet because she has no kids and treats her dogs like the kings and queens that they feel like living in her home under her care. During the interview with her, Friends For Life asked her how she felt about the use of shock collars and she was honest and told them that under the direction of a dog trainer when one of her dogs was a puppy, she used one for the timeframe of about a month (and later, I found out it was only on the vibrate setting and was activated probably 3-4 times during the training sessions). They immediately sent her an email telling her that they could never consider her as a potential adopter because she believes in her trainer's methods and trains dogs by using fear as motivation. They told her that they were sure she could find a dog somewhere else to adopt, but just not from them. Any dog could only be so lucky to be adopted by her, as I have joked for years that she runs to the vet if her dog looks at her funny. She videos and keeps a log of their every move to give the vet a minute by minute calendar of what is going on when something isn't right. She will spend whatever it takes to help them, buying only a high quality diet, the veterinary recommended preventative medicines, and the best of the best in every aspect of quality care. I truly can't say enough good things. That month of using a vibrating collar with one dog in her 63 years on this earth was enough to stop the application process in its tracks. No further questioning, no checking references, no calling the vet for a recommendation, no nothing. Hands down... she is out and the dog is still homeless. The real victim here is a dog that could have landed the most loving home ever for it's entire life, with NO worries that it would ever be given away, given up on, or put in a bad situation. It could have had a stable, mature, active home that catered to it's every desire that a sweet, spoiled dog deserves. A 6am walk every single day, runs at the park, golf cart rides, car rides, regular medical care and more. I called this adoption facility, as a loyal and caring family member, and told them that I was NOT begging them to reconsider because the hurt that their assumptions caused had already settled in. Instead, since their own description of their animal adoption facility suggested that they were "innovating, improving and tracking results to find the most effective ways to save lives," I suggested that they consider and collaborate on a more extensive vetting of adopters by looking at the bigger picture of what the potential home can offer and calling various credible references, rather than placing judgment on a more-than-great family and negating the whole process based on a single application question that required further interpretation than an email or a text could offer. Anyone can lie on an application and let them hear what they want to hear, but she didn't... and further conversation could have probably clarified things to the point where this dog could have already started living it's best life. She had even cooked bland chicken and rice in preparation for bringing the new dog home and acclimating it to a new food. Prayers that every dog in this facility gets a great new home and a fresh start, but more... prayers that Friends For Life revisit their adoption process so they don't continue to run off any more perfect homes for these very deserving animals. Again, I am sure their intentions are good but... what an unfortunate loss to the animals for a possible forever home at the same time!

Houston SPCA - animalshelters - Updated October 2026

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