I had a great experience here for a First time customer. Very friendly knowledgeable snd welcoming…read moreto y ESA DOG.

Prices could be better. Vapes:…read moreMom & pop smoke shop - $30 Other smoke shops $20 Online - $15 If you're desperate go here, if you're looking to save money, go somewhere else!

Good stuff a little pricey but worth it. They do have sales so try and call them before making the…read moretrip.

I just came in tonight after coming to this business for two years, it has definitely changed my…read moreperspective on this location at least. I almost got scammed out of 80 dollars because the store manager at this location refuses to hire or train the people who work here properly. People alone on nights usually, even if they're new. Manager was on the phone with the guy and even tried to tell me there's legally nothing they can do. Then once I put my foot down suddenly they can do an uneven exchange. Super scammy manager and super scammy establishment. Please go to any other Vape City in Houston! Do not give them your money!

These guys have the best selection with employees who know their stuff! I'm always greeted with a…read morefriendly staff always ready to assist. I drive all the way from the Willowbrook area, which is pretty darn far, because of their selection & customer service. If anyone is ever disappointed coming here then there's just something wrong with YOU...

Update: I got a chargeback to my credit card saying they provided "proof" that I received the…read morepackage, when in fact I didn't. I proceeded to call my credit card company and ask what proof they gave to which the reply was un-shockingly "nothing." There was no proof. So here I am almost 2 months later still going through this bs because why..... according to them a regular customer is supposed to know to email them with issues, even though you called them and talked to someone over the phone & they mentioned nothing about emailing! Who isn't taking responsibility now?

amazing always got what I need and always helpful staff…read more......... Thank you H town smoke and vape

Great selection jay helped me out greatly, honestly best prices I've seen throughout Houston. Jay…read morewas great.

i was searching for a hookah on Amazon when i found this place on Yelp. I called and the guy…read moreanswered on the first ring! He was able to answer all of my questions and also made a suggestion to help save me some $$. The service was impeccable. The shop itself is very nice and seems to have the majority of things you would need in stock. I will definitely be back as this is closer to home and i enjoyed and appreciated the amazing service!!

He was very helpful in recommending me a good vape, and customer service was excellent. I will be…read morereturning

As an avid reviewer, I'm having a hard time finding the words to explain how great this…read moreestablishment is. Bill is more than an African American business owner. He is also a supporter of his community. As a self-published author, he supports and promotes my books as a young African American female author. I know you're probably thinking, "but it's just a smoke shop." Well it's more than that to us youngsters who look to find happiness in our purchases. Especially at such a time as this. Even though I may not always purchase something, I still stop by just to tell Bill Hello. He is an example that we can own anything we want and I'm grateful to call him a friend. P.S. I didn't know him before he opened this smoke shop but I'm glad he did. Also, there aren't any in the area. Plus, it's the best one in the city of Houston anyway!

Very rude guy on the phone , really doesn't know hot to treat people. Doesn't value his patrons.read more

Don't order online items. I ordered a simple item and got something I didn't order, contacted the…read morecompany and was told that I shouldn't do business with them since it wasn't worth it to them

Easy transactions Very helpful…read more Very price reasonable Very wide variety of juices of different levels of nic and menthol

Definitely a great place to shop! They have all the different things you need from a smoke shop,…read morewith great deals. And of course very friendly and helpful staff. I will definitely be going back from now on! Highly recommended. Thank you guys!

Kind of weird how you can't disclose how much an item costs over the phone…read more I need a glass replacement for my Puffco Peak Pro so I called in to see what inventory they had and what the price would be. Lady on the phone says "unfortunately I can't let you know the price over the phone." Why? Looks like I won't be buying my replacement here.

I'll start by admitting I'm no expert when it comes to smoking products. But I have been to my fair…read moreshare of smoke shops and I know what quality is and isn't. Burn definitely is quality. You'll never feel sleezy browsing the store. The employees make you feel welcome and gladly answer any questions you might have in a clear way. Burn has a lot of products and the store is very clean and accessible. Make this your shop for smoking goodies.

I feel so fortunate to have come in when Eli was on shift! He really went out of his way to educate…read moreme & direct me away from products that didn't fit my needs and helped find the right things for me in store. I learned a LOT and I def feel that I can come back and get trustworthy advice while shopping. Will be back! Prices aren't bad either. Expect to feel welcomed and don't hesitate to ask questions, they seem happy to help!