I'm 71 and I've had a lot of trepidation about cashing in my gold items for so long, and the folks at HGE made the process simple and educational for me. I was EXTREMELY PLEASED with the purchase price I received. And I'd do it again! read more

I have been purchasing ALL my jewelry from Brad at The Houston Gold Exchange for over 2 decades. My most recent purchase this December for my wife's Birthday. The Diamond Stud Earing's were a total hit and just stunning. I highly recommend Brad and The Gold Exchange any time you are looking for quality, value, advise and top shelf customer service! read more

As a first time customer looking for a wedding ring for men, I had a great experience with the staff. They are very professional, friendly and chill. And the selection is very good, quality and with a lot of options. The rings are very affordable and with great value. I would recommend it to everyone that is looking for a ring. read more

Horrible I've tried to sell 2 Rolex watches here in different occasions and they told me different prices. Mind you one was an Rolex Air King and the other was a submariner ceramic no date. This guy offers me 3000 for my Air King then offers me 4K for a perfect watch ! They are sharks read more

Best deals in Houston. Love to shop with them. I've bought gold and jewelry. Had some wonderful custom pieces for the wife. They also do first class repairs. read more

Houston Gold Exchange has been here for so long and that's because they have GREAT service. Their prices are amazing and have cool, impossible to find items and a great selection to choose from every time. I recently bought a cheap watch from amazon and needed the band shortened... they took care of it immediately and would not charge me for the service. That's unheard of these days... and now... I won't go anywhere else. read more

HGE is a very wonderful store the owner makes gorgeous custom pieces and they have very fair prices for the quality they have.

I came here to get my rings appraised for insurance. There was a guy up at the front that seems to do nothing and who spoke to me first. He literally said, "I can't hear you with that thing on your face." Isn't it funny how Republicans like to make their political affiliation known to everyone? Anyway, the guy who did my appraisal was nice but I definitely wouldn't come here for anything else maybe not even for an appraisal again since I just read all the reviews about how they like to rip people off. read more

I have to say my experience on a appraisal on my wedding ring that was worth 3500.00 ten years ago . Selling after my divorce. The heb offered me 350.00.....a joke of a offer. read more

Houston Gold Exchange - A 3500.00 diamond men's wedding ring. - Jewelry Near Me - Houston, Texas

Andrew should be removed from dealing with customers. He lied to my friend and he lied to me on the phone when i tried to rescue a friend out of being taken advantage by him. Go somewhere else if Andrew is working. Walk out or you will be lied to or taken advantage of by Andrew. Very unethical and dishonest. Andrew tries to take advantage is customers by making up stories so that they will sell him their silver at way below market price. I wonder how many he has successfully scammed out of hard earned money. I sold generic silver bars at $1 discount on the spot price one week ago with Brad, the owner. My friend went back a week later to sell the same exact silver bars and someone named Andrew said that today generic silver is now a $5 discount on the spot price. My friend didn't know anything about selling silver and would have been taken advantage if were it not for my Intervention. Shame on you, Andrew. Times are difficult. Taking advantage of people during difficult times is not only unprofessional and unethical but lying about silver being "generic" so that you can scam someone on the price is dishonest. Please avoid doing any business with Andrew and ask for the owner or you WILL be taken advantage of. Or, go somewhere else. Lots of reputable silver buyers in town. read more

Houston Gold Exchange - Business card for Andrew at Houston Gold Exchange, the one who tried to cheat my fried out of a lot of $$$. - Jewelry Near Me - Houston, Texas

I unfortunately had gotten water into my datejust Rolex and was quite concerned to have it handled by experts of the craft . The amazing staff and Owner Brad were able to get me settled and even sent me off with a beautiful gift for a bit of a hiccup that occurred in the repair . Amazing service which is quite hard to find in this day and age. They have acquired a lifelong customer and I recommend anyone in need of service to head to Houston Gold Exchange ! read more

Amazing customer service from the staff. Owner Brad was there and he was very friendly and helpful. I would definitely come back for my jewelry repair and new pieces. read more

Don't waste your time. The guy that was helping me was extremely passive-aggressive the entire time and made me an offer without factoring the diamonds and other gems in. When I asked about it, he claimed he 'didn't realize I brought diamonds' and when I pulled out a ring with a diamond that I already have an appraisal on for over $4,000, he looked at it and said 'yeah I could get this for $20 from India.' Honestly one of the worst experiences I've had with customer service, ever. read more

I've enjoyed buying a selling jewelry, gold, etc... for extra cash and sometimes just because the market is up. The people at Houston Gold Exchange are the best in the area hands down and I've been to all of them. Only place I go to in Houston now. read more

Very horrible customer service especially from the elderly male staff who was especially rude and condescending in his approach!

Very poor customer service, some businesses fail to realize that one customer could be a stream of repeat income. If you are looking for respectable Dealer in Houston that understands the relationship between buyer & seller take your business to The Houston Gold Merchants. You won't be sorry. read more

After doing some brief Yelp research, I decided to take my set of sterling silverware by Wallace to Houston Gold Exchange today to see how much they would pay for it. After weighing each piece, they said they would give me $330. Since I know very little about the worth of silver, I told them I was going to try another place for a comparison but might be back later this day. They immediately upped their offer to $430! I was quite surprised and decided it was a very good idea to get another quote. I then went to U.S. Coins, who gave me $514. If you really need the money, as I do, I would suggest that you do a little comparison shopping before deciding on which place you want to use. read more

Is the biggest rip off ever ,the lady try to give me 16 Karet gold price for 22 karat gold necklace I got 1500 elsewhere they offered to give me 700 stay away from this place Mm don't ever go there read more

Ok you guys... after reading the bad reviews I still decided to give this place a try because it is close to my house..please listen to the bad reviews and stay far far away. I took my $1800 14k diamond ring here to sell. The guy who spoke like a condescending car salesman told me he would give me $40 for it. LOL...I was shocked! He told me the reason why he could only offer $40 was because my diamonds were cubic zirconia. Ha! I bought my ring and had it appraised myself before, so I knew for a fact that they were diamonds! Mind you he didn't test them, he just looked at them with a magnifier. I took my ring to another jeweler down the street...they tested the diamonds to confirm that they were in fact real diamonds and paid me $400 for it. Don't waste your time. read more

This place was great! I needed my engagement ring re-sized and Jordan the jeweler here was wonderful. It was only a day turn around which was great! The staff here was super friendly and helpful. Will definitely be planning on going back here when it's time to get a new setting for my ring. read more

Houston Gold Exchange does excellent work. I had 2 gold chains that were burnt in a house fire and the jewelers brought them back to lifw and they look brand new. The owner is also very knowledgeable about jewelry. I would recommend them to anybody read more

Had a horrible experience with Houston Gold Exchange!! Drove about an hour to come sell some jewelry, when they weighed my items they claimed they had the wrong stamp of carats just by looking at them and then offered me a laughable ridiculous amount for my gold. Don't go here they will try to rip you off and their customer service sucks. read more

I was referred to this place by a friend who had a good experience. I purchased an Omega watch from another place and wanted to check the authenticity. I had a few email and phone conversations with Donald, who was very helpful and generous with his time, considering I didn't purchase the watch at their location. I brought my watch to Donald and met him for the first time. He was even better in person. This guy is knowledgeable, professional, friendly and courteous. I was very impressed with the level of customer service. I highly recommend Houston Gold Exchange! read more

I have never been treated so rudely in my life. The salesman took all 5 of my gold rings that I wanted to sell and weighed them and did some calculations. I asked that he give me a seperate price for each item so I knew what he was giving me for each one. He shoved the whole lot back at me and said "We don't do it that way". I said, "Well, what if I just brought in this single ring, how much would you give me for that?" I held up a solitary diamond ring with a 3/4 carat diamond that had been appraised years earlier for $5,000. He told me he would give me $200. WHAT!!!!! I thought for sure he meant just the gold, not the diamond. He said "No, including the diamond" I nicely told him that I was suprised by how rude he was being and he shrugged his shoulders and said "That's how we do business". Well, he certainly won't be getting my business, and I would not recommend that anyone go there. EVER! The worst!!!! read more

Houston Gold Exchange is the place to go for jewelry repairs, custom jewelry design, or purchasing something special for a loved one. They always have a certified gemologist who can verify quality of gem stones to make sure you get what you are paying for and have the ability to create anything you can imagine from loose gem stones you own or purchase through them. Their jewelry repair is outstanding and they can provide Rolex servicing on new or old models. You should only buy from stores like Houston Gold Exchange where you are dealing with qualified people who know jewelry and ensure you get the quality represented at a fair market value. read more

Great place. We visited to look at diamond earrings and received great service. I found a pair of hoops that I loved. Tried them on and the husband was ready to get them for me for Christmas. We were greeted promptly and were shown items quickly. We also looked at watches but didn't purchase one. We met the owner who helped us and then I was also able to have my engagement ring resized while we waited. We also received the appraisal quickly for insurance purposes. We will return. Great place and very pleased! read more

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These people were great. I had a complicated problem with my watch and they fixed it immediately and didn't charge me anything for it!

I needed some of my jewelry repaired, I stopped by here just to get a quote and see how long it would take. The jeweler is on site and he fixed my necklace clasp in less than 15 minutes THE SAME DAY! They have some beautiful jewelry and the guys who work here are all very knowledgeable and very sweet. While I was waiting they let me try on some pretty stuff and all though I didn't buy anything I have a great WISH LIST going!! read more

This is the best Jewelry store in town! The only place I trust to clean my Jewelry. These are highly qualified experts-not like the mall stores. They work on and sell Rolex too. Highly recommend, I've been coming here over 20 years. read more

I recently went into Houston Gold Exchange to place an order. I placed an order on Saturday 12/9 for a 14k Gold Bezel. I was asked to put a deposit down that was half of the bezel price which was 150 an was told the bezel would be in on Tuesday 12/12. I did not receive a call on 12/12 letting me know the bezel was in or not. I called the following day an was told it was not in yet. I called the next day an they said they had miss placed it an would call me when they found it. I never received a call. I called again an they informed me they lost/misplace the coin an would have to order another one. This was on 12/16 an the reassures me it would be in Tuesday 12/19. When I called on Tuesday to follow up I was told it wasn't in yet but they were expecting it. I drove up there at 5:30 Tuesday evening to see if it had arrived. I was then told that due to weather in Louisiana it was pushed back a day.(ummmm there were no storms that occurred) I was then informed that the original bezel I ordered on 12/9 the owner actually needed another one to fulfill his personal clients order an that's why I did not receive my bezel, even though I ordered it an made a down payment. The sales rep continue to inform me the Owner does what he wants an if he needs something for his private clients he will take it an other clients will have to wait. She continued to tell me the owner has been in business for 30years so he must be doing something right. I then told her I would be making a YELP review and the customer service was poor. She quickly changed her tone an was like I'm not saying I agree with what he did but I am working ur issue. At that point I left an called to dispute the charge due to me not receiving the bezel an feeling like I'm being bamboozled. I was hoping this would have been a great experience an was hoping to find a jeweler I trust an customer that was impeccable. I would not recommend this jeweler nor this jewelry store. Oh an FYI: so last night I got online an found the same bezel for 160.00 less and by the same factory they bought it from. read more

Stopped by Houston Gold Exchange today to sell some old gold jewelry. I was in and out in under 10 minutes. The process was fast and easy. Jay and Angela provided great customer service. Would not hesitate to use them again. read more

Houston Gold Exchange is a family owned, neighborhood jewelery store on Westheimer that's been around 40+ years and often gets mixed up with the "brother" store on Mason Rd in Katy. It's a small, tucked away store that can be missed if you're going too fast down Westheimer, but don't miss out. If you've wanted to get your jewelry checked out, cleaned, repaired or appraised but have been concerned about finding a good jeweler, look no further. Go to HGE and ask for Jordan. He's grown up in the jewelry business since he was 10 back in Oregon from a long line of family jewelers. He not only cares about getting it done right , he has a heart for his customers. Not many stores can tout having a Master Gold Smith, but HGE can. read more

If you're looking to sell your diamond jewelry, go somewhere else. I drove out to the Westheimer location from League City, (an hour away), because supposedly they give you "the highest payout." Complete BS. I brought in a 1ct, certified diamond engagement ring, worth just under $8,000. They offered me a laughable $800. What a waste of time. I was offered almost 3 times that amount at a local jeweler. If you truly want the highest payout for your jewelry, no matter what part of town you're in, I'd suggest making the trip out to League City Gold & Diamond. I have yet to find anywhere that has come close to the offer I received there. Sorry Houston Gold Exchange. I gave you guys a chance, and you totally blew it. read more

I went to the one on westheimer. They are cheats and rip off their customers. I went to sell some jewelry and they gave me an offer and I almost took the offer but something told me to check around. He said the price of the precious metal I was selling will not fluctuate much. I went to another store and they offered me double of what Houston Gold Exchange was offering. Suffice it to say, I will not be buying or selling anything to them. They are unscrupulous and will rob their customers blind. read more

Customer service is horrible, the lady Victoria's mannerism is horrible. Besides her telling me my tacori diamond ring was worthless, she did not take my inquiry of getting a setting and diamond seriously, she acted annoyed, disgraceful, and extremely disrespectful. There was another customer waiting and she rushed me, worst of all as I left she laughed and talked about me as I walked away. Classless is the word, take your business elsewhere. Customer service is the key to a successful business, and she is lacking it big time. I can't comment on other employees but she is so sad. Houston has a lot of other places where the customer service is superb. read more

Ladies, steer clear. [And you men might want to read on, and ask your girlfriends, wives, daughters, and female friends not to go!] I went to the Houston Gold Exchange to find a piece of jewelry for my daughter's Sweet Sixteen birthday. Simply put, the owner Brad is a letch. When he wasn't ogling my 15 year-old daughter, he was making inappropriate remarks to me. He comes across very much like a used car salesman, to the extent that when he offered to take my jewelry upstairs to the shop to be polished and cleaned, I said "thanks, but no thanks." I wanted to support a business in my neighborhood, but I left empty-handed, and feeling very dirty. read more

Houston Gold Exchange - Houston Gold Exchange - Jewelry Near Me - Houston, Texas

BEWARE!!! Take it from a victim. The Houston Gold Exchange is run (owned) by thieves and cheats. My husband took me there ten years ago to upgrade my wedding set. They removed the diamond center stone from my engagement ring (1.01 carat, F-G color and SI2 clarity - per GIA certified appraisal) and were to have mounted it in a new setting we purchased from HGE. When they returned the new ring to me, they gave me a new appraisal detailing the center stone as a 1.01 carat, L color and VVS2 clarity. [pls note: I had been trained to identify the two inclusions in my original stone. This stone had no inclusions. It was obviously a darker, more yellow color than my original stone.] We were told by the Schweiss brothers we had no proof our stone was stolen without a "map" of our stone. A stamped, certified appraisal was apparently not enough. Long story short - we battled for almost a month and, devastated and worn down, I finally gave up the fight. We were told at the time we bought the new setting, they would purchase it back from us at any time for the original purchase price ($6,467 - setting only - excluding my stone) - note to self: get it in writing next time. They also said the setting had a lifetime warranty for repair, or replacement of any broken or missing diamonds. Yesterday I went back to sell the setting (and possibly even the center stone). Brad (the Owner) denied ever making any of those promises and said he had no interest in the ring at all. I pointed out that with a lifetime warranty, he could return the ring to pristeen condition then re-sell it. Still no interest. He basically called me a liar and began escorting me to the door. Oh, and did I mention when we picked up the new ring in 1999, it also came with a GIA certified appraisal for $13,200?!!! I know my insurance company is very interested in this fact. Bet theirs is too! TELL EVERYONE YOU KNOW ABOUT THE DECEPTIVE TRADE PRACTICES AT THE HOUSTON GOLD EXCHANGE. THEY NOW HAVE TWO LOCATIONS - ONE IN HOUSTON, ANOTHER IN KATY. I'll be working on the legal end of things in the meantime to recover our damages and hopefully help others recover theirs too. Shop around before you buy. Compare retail to wholesale. You can save hundreds, even thousands of dollars and deal with confidence. MERRY CHRISTMAS!! read more

Wow. Just came from there to see if they can change my watch battery on my Chanel j12. Before he saw the watch was insistent it must be fake then changed his tune when I explained the year I bought it. Then proceeded to say, "Well, I just don't see those that often and they are usually fake." What an ahole. A normal person would say, "Please let me see the watch first," before they have diarrhea come out of their mouth. So rude. It's Houston, there are better places to go to. Try Wright Pawn & Jewelry - they are super nice, helpful, non condescending and have way better diamonds! read more

I have always received excellent service here! I have purchased beautiful pieces, had many pieces repaired, and they always keep my watch running! I had a last minute need for a new battery and they took care of it! Thank you! read more

I had a gift certificate from a fund raising event that I produced as a form of payment, after selecting what I wanted to purchase from the 50% off case. I was told that my cash/credit would work for the discount - the certificate was full price. If you have an item or items for sale at a price, that price should be honored regardless of form of payment. One purpose in donating gift certificates to fund-raisers is a tax write off for the business. The other is to bring in a new customer and build good "pr" via word of mouth when that customer has a good experience. I did not have a good experience. I won't be back, nor will I ever bid up a certificate from their business at a fund-raiser. This whole transaction was a losing deal for me. At the end of the day, HGE maxed out with large profits plus a tax write off. If you are considering a nice donation for your fundraising event, I strongly suggest you look elsewhere and verify any "restrictions". read more