Quality work and no hesitation to satisfy if you're not completely happy with the results.read more

Extremely rude and unprofessional. Especially the owner. Everyone walks past you without a greeting…read moreor urgency to help

I would not recommend this shop for engine replacements. While they were able to install the…read moreengine, It felt like the work was bare minimum without properly diagnosing or resolving underlying issues. After my engine replacement, I continued experiencing several problems, including rough idling, persistent oil leaks, and an ongoing check engine light. These are not minor concerns, and they should have been addressed as part of the service. What disappointed me most was the lack of accountability when I returned to have these issues looked at. Instead of taking the time to properly inspect the engine, the mechanic repeatedly blamed my known power steering leak and dismissed my concerns altogether. I felt like my input was not taken seriously, and the actual problems with my engine were never acknowledged. Overall, this was a frustrating experience. I placed my trust in this shop for a major repair, and they did not meet expectations. I will not be returning. I expected to have no issues after the installment when getting a new engine replacement and yet they didn't even meet that expectation.

They were quick with helping me get my car's oil changed ! Inexpensive place to get it done.read more

This place is awesome , Joe was very helpful, was able to work with me the whole time , I recommend…read moreJoe to anyone honestly , they got me looking right & I am 100% satisfied

Service took over 6 hours and was quoted 3 hours Paint was…read morenot done in correct color Painting that was done was spotty, sloppy and poorly done. We charged more than quoted and less work completed Asked to bring the car back to complete work Can't tell you how unhappy I am with this service. Will be calling BBB if not fixed

I came here to get my AC fixed after having the exact same problem done at another place about a…read moreyear earlier. I went in on a Saturday before I was heading out of town and although he politely told me they were booked up for the day he would be happy to get to it on Monday. I brought it in with the expectation they would be busy on the weekend anyway, so that was no problem. Monday morning first thing I got a call telling me they found the problem and how much it would be to fix it. If they found anything else he would call me again before doing additional work otherwise it would be good to pick up by the end of the day. Thankfully they didn't find anything else. Fast reasonable service with none of the BS pushed on you by the chain places. I will be doing business with them in the future.

You guys do alignments /have an alignment rack but can't do Alignments on a 2wheel drive express…read morevan because it 2wheel d Smh . Stupidity .

Southwest Alignment - 8648 Richmond Ave, Houston…read more I've been bringing my vehicles to Southwest Alignment since at least 2017. Today was another reminder why. I came in for an alignment on my 2017 Toyota Prius V. Israel quickly found worn outer tie rods. When I pushed and pulled on the front wheels, there was slight side-to-side wobble (no vertical play). That means the wheels were subtly toeing out while driving, which wears the inside edges of tires. The team replaced the outer tie rods and reset toe correctly. For reference, the goal isn't "perfectly zero." Most cars are set to about 0.10° toe-in so that under driving load everything tracks straight. Now the steering feels tight and centered again. For anyone who worries about minor spec differences: my right caster is 0.5° lower than the left. That is within Toyota's factory spec and not adjustable on this vehicle. In fact, most cars are set with equal caster or slightly lower on the right because of road crown. Roads slope right for drainage, so cars naturally drift that way. That's physics, not a bad alignment. Shawn at the front desk explained everything clearly. No fluff. No overselling. Just facts. He was also candid about what they do and what they don't do. Their bread and butter: * Suspension * Steering * Brakes * CV axles * Toe, camber, caster * Lowering & lifting * Oversized wheel setups Not their lane: * Check engine lights * Fluid leaks I appreciate that focus. Lee has 32 years experience. Israel has 15. Both have been here over a decade. That matters. Many alignment shops rotate young techs through with minimal training. Here, experienced technicians stay. Its brand promise is to fix problems right the first time. That's been my experience repeatedly. If your steering feels loose, your tires are wearing unevenly, or your car tracks funny, this is where you go in Houston. And yes, your car may still drift slightly right on crowned roads. That's normal. Just don't fall asleep at the wheel. Highly recommend.

Got recommended to go this shop for an alignment, as I was due for one, as well as due for new…read moretires, and I called up Lee and he said that I can bring my car in at 7am and I would hear back in the afternoon. As it was a Friday I decided to work remotely and just stay at the shop so that I would not need to spend money on ubers (as I live far). Until 12:30pm my car was still sitting in the same spot I was told to park it at which was the first annoying thing. Fast forward to about 4:30pm (at this point I had no choice but to uber back to my house) I get a call about my struts and shocks needing to be replaced, and was given a quote. THE BIGGEST MISTAKE was telling Lee to go ahead with the fixes. I was frustrated that after keeping my car in that shop for the whole day I would still need to get repairs done so in the haste of it I said yes instead of taking it back to my usual mechanic, (which, in hindsight I should have done). I come back Monday morning to pick up my car, take it to get new tires, and the tire shop did the tires, and then did an alignment check. the alignment check came out wrong on their machine which was the first thing that pissed me off, but what's even worse was after they lifted the car up and showed me , I saw that it was missing a sway bar link on my right side, and my right strut was not fully fixed. and when I called Lee, he was like oh yea you never had one and we forgot to tell you, here is another quote for that. WHAT EVEN IS THIS SYSTEM (i knew this was a lie because before I took it to southwest, I got new control arms installed at my usual mechanic, and he confirmed that was never the case, because he would've noticed and told me immediately). I wasted $740 on these southwest guys Eventually I had to take it my usual mechanic, and he installed the missing sway bar link and pushed the right strut all the way in. Also to mention the struts that these southwest guys ordered were some cheap parts which I have no option to change (due to expensive costs) and just keep and hope they last me long on my car. Even upon calling Lee after the realization of the missing part, the first thing he does is blame the tire shop for making up lies.

I came in just to have my battery retainer checked out after the car didn't start in the morning…read moreand I was told by the roadside assistance that it was due to a "missing bracket". My service was above and beyond. Not only were they able to secure my battery in place but they also checked the status of the battery and showed and explained what was actually going on with the battery. I started using A-Z diagnostic care in 2023 and I came back time after time to get small and big repairs to my car. they are extremely honest and well priced for the Heights/Houston area.

We will always bring our car to Chris while visiting Houston, TX. Thank you so much Chris for your…read moreattentiveness and getting our daughter back on the road. Chris replaced her engine relatively quickly and communicated with us every step of the way. We appreciate your patience and care with us/daughter. We truly appreciate you!! If you need your car serviced - big or small. Do NOT hesitate and bring your car here!!

Had been highly recommended by the auto mojo radio show but then I checked rating. The ratings were…read morenot so good so I was confounded. Wife took my truck for a coil and plug change. They were fast polite and even my wife loved it. She liked the owner and as animal folks she really liked the cat they have. Glad to have a trustworthy shop from here on out.

Horrible service. The owner is now a African. It's not the guy in the pics. None of those mechanics…read morework there. They all quit once he purchased the business from Bill. Run. Don't walk. They will damage your car and refuse to pay for all repairs!!

My wife and I have been taking our company van, her Durango, and my old Camaro to Reliable on Perry…read moreRd for the better part of 5 years. Robert, the shop manager, is very knowlegeable and will take the time explain what repairs you need and even why you need those specific repairs. He has gone way out of his way to help me out with my '99 Camaro SS. His techs will even come into the office, show you old damaged parts, and recommend the best fix. These guys are wizards and I would recommend them to anybody. Mark

I had some work done about 11 months ago. I moved from the area and the part failed. Robert went…read moreway out of his way to pull all the information for the warranty (Reliable wasn't getting any profit from this) and he spent a lot of time working with the warranty company to get my part and the labor costs refunded. I am so thankful and appreciative--he didn't have to do this; he could have just given me the number and left me to do it myself. He did a lot of work for me. Robert--you are well, a man of your word and of honor. Thank you. If you need a place to take your car--this is it.