1. House Smart Home Improvements

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Coquitlam, BC

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House Smart Home Improvements

1.0 (5 reviews)
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SilverLine Exterior Solutions - Windows before replacement

SilverLine Exterior Solutions

(7 reviews)

We heard about SilverLine Exteriors from a friend who had good success with them and decided to…read moregive them a call a few months ago. Their senior estimator Marc Spiess came out quickly to give us a quote and went over all the options available, and described in detail the exact work that needed to be done to complete our project. I was impressed with the thoroughness of our meeting - nothing was left to chance with the quote, as opposed to another company I had who didn't bother to come out to measure and didn't describe in detail what was to be done. Once I compared the quotes I realized one of them had simply assumed we would do the painting of the door ourselves, which wasn't what we wanted. On install day a month later, Colin came out exactly at the time promised and completed the work seamlessly. The door looks great now and we are happy we chose to go with Marc and his team at SilverLine Exteriors. I would recommend them to anyone looking for doors, windows or siding.

After weeks of planning a window renovation project with SilverLine's Vancouver representative,…read moreMarc Spiess, I was surprised and disappointed to learn at the signing stage that the cost increased by $8,500--nearly 30% more than the original quote. This last-minute disclosure caused significant frustration and financial inconvenience. Some key concerns from my experience: * Marc reviewed the Strata requirements and provided multiple quotes over several weeks. If any errors existed, I believe they should have been identified earlier instead of at the final signing stage. * There were delays due to assumptions made without confirming details. When I asked for quote adjustments to suit my needs, Marc requested a positive review in exchange for making changes. I removed my initial positive review after my overall experience did not meet expectations. * Marc's communication was sometimes condescending, especially when explaining technical installation details. * When I tried to escalate the issue, he was extremely reluctant to provide his supervisor's contact details, and discouraged me from pursuing further discussion of the matter since "you'll probably just be more frustrated by the result". After escalating to the general manager, Alice, I received a second quote that did not honor the original price. Discounts offered were mostly from government rebates, with minimal company discounts. Furthermore, when consulting another company, Centra, I learned some windows in the revised quote did not qualify for the rebates due to size requirements, potentially adding further unexpected costs. Due to these issues, I decided not to proceed with SilverLine. Based on my experience, I caution others to thoroughly consider their options and be aware of potential last-minute cost increases and communication challenges.

House Smart Home Improvements - windowsinstallation - Updated October 2026

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