I had the worst experience with not only the city but the park itself. I was scheduled for November 14, 2015 for my wedding reception there. This was supposed to be the best day ever and an experience of a life time.
My experience was horrible.
The first initial time I went up there, to scope the place out the staff was really nice they showed us around and tell The everything that the we can use, if we rented out the place, my coordinator various question, ie: how many tables and chairs can we use our do you have and if you don't have enough tables and chairs could you go to another park and get them the initial response was yes we can go to a different park and get whatever else you need, we thought it was a very good ideas for the price so we put down the initial 375 then when it was time to go pay the rest we went back to make sure everything was still intact saw the second initial meeting that we had we ask them again because they go to a different park and get the table and chairs if need be he even reassured us that yes we can go then he told us that they do all the setup of the tables and chairs we just tell them where we want them to go and they will set the tables and chairs. We were excited about that and when I went to go and pay for the rest of the amount soon as I pay for the amount I was going off of what the Park Recreation people were telling us after the fact that I paid the balance registration ask me how many tables and chairs do I need. I told them that the park has all that under control,which wasn't true. We tried everything in our power to get everything resolved but they were unwilling unhelpful and would not budge matter. Their staff had told us that they can do then right after I paid the balance they told me that they do not set up tables and chairs the staff who told us was wrong but I already paid my money and if I wanted to add extra hours I will have to pay a $30 fee plus an extra hour to compensate for with us at staff told me again they were unwilling not wanting to help us or to compensate us an extra hour are they even take away that $30 fee for what the staff had told us we were on the phone numerous times with supervisors they gave us the run around and just gave us apology but would not help we had the end up paying for extra tables and chairs and we ask them if they can medicine the night before the hour before they close just so we can set the tables up they would not but they told us no if I wanted to add an extra hour I will have to go through registration was just paid an extra $30 plus the extra hour $65 I totally think that was fair because of their staff messing up they were very adamant not helping us in this matter they told us or maybe the next day which was my wedding day if they then probably to let us in at 3:30 maybe I went at the place from 4 to 10 o'clock at night they didn't let myself in staff 4:15 because their staff was late we have food all outside tables are outside everything outside and they would not let us at least put the food in I would never recommend for anyone to have a special day with these type of people. Un willing to help unapologetic unhelpful and it's disgusting never in my life forever recommends any Long Beach facilities because they all work together and they all control the same parks. The staff sucks from the supervisors on down. read more