100% a complete scam. My experience mirrors some of the other negative reviews you see here. This place has completely disgusting business practices that involve lying and intentionally misleading customers.
When I first came to this location I spoke to the manager, Robyn, about costs and membership options. I specifically asked her if there were any contractual requirements to remain at the location and if there was any cost to quit. She simply told me that there was a 90-day requirement after which you were free to cancel no strings attached. That turned out to be a complete lie. I finally decided to cancel after months of paying them despite not having the time to show up but maybe 3 or 4 times total. You would think they'd be happy enough to have received the free money from me. Instead, when I went to cancel in person I was told I would have to contact the manager because she wasn't in the office and that she would handle my cancelation. Instead, when I emailed her to cancel I was met with two responses trying to make me stay, and finally a response saying if I chose to cancel my options were to either pay for the next 2 months or a $99 cancelation fee. This was 100% not what Robyn told me the first day we spoke, and she in fact lied because I absolutely asked her if there was a cancelation fee when she told me there wasn't. As you can see in other reviews, this is something she regularly does. When I emailed her about this, she responded that I must have misunderstood my membership agreement, when in fact this is clearly a strategy she uses to mislead new members.
This isn't the only issue I've had with the facility, they also tell you that you can freeze your account at any time, but they fail to tell you that they also charge you a fee for that frozen month. They also try to scam new members by setting higher prices, and then if you try to leave without a membership, suddenly they can offer you a lower cost. This place is just riddled with shady business practices that are intended to milk the customer for as much of a profit as they can.
Beyond the management issues and the lying and scamming, this place just isn't worth the incredibly expensive costs. You get crammed into a small heated box with another random person which certainly doesn't feel safe given the state of things. The space is barely big enough to do some of the classes, and in some cases (if you're tall like me) there's not enough room to do the exercises. I ran into this issue with yoga. The exercise space in the back is nothing worth paying for, just some free weights and a pull-up bar. I was paying nearly $60 a month for this, and that was the discounted rate! When emailing the manager she acted as if this was some kind of fantastic deal since some gyms had much higher fees and year-long contracts. I'll have you know, prior to coming here I was paying $20 a month for a planet fitness membership that was month to month, no contract, included my wife, had access to all their amenities and equipment, and allowed you to cancel at any time, no questions asked and you didn't have to jump through hoops or have a manager present to cancel.
Again, you can see from other reviews that I'm not the only one to have issues with this place. Your money is way better spent at Planet fitness or 24-hour fitness. A real gym will cost less and not try to scam you like this place. read more
