The Red Tree House is more than accomodation,it is an experience of genuine warmth and care by…read moreVictor,Alex and staff to ensure that your time in Mexico City is complete.They are so helpful,Alex helped trouble shoot my eSIM for me. We were travelling from Australia. Our room and the ambiance of the house is tasteful and cosy with a stunning art collection, soft music and a beautiful peaceful garden. It is a refuge away from the busyness of the city. The breakfasts are to die for and the happy hour was an opportunity to socialise and network which is helpful when the city is new to you. For me the two friendly resident pet dogs were a bonus as I was missing my own. I can't recommend the Red Tree House enough.

When I saw all the 5 star reviews I thought, no way, they must be all fake, how could any place…read morehave such glowing reviews and nothing negative?! But after my stay here, I can say they were absolutely right!!! This is the most perfect hotel/B&B EVER. I'm so glad I stayed here over other soulless hotels that were cheaper. From the first welcome to the last goodbye, every staff member here has made us feel so warm and cared for. Breakfast: This was my absolute favorite part -- I usually don't care for hotel breakfasts because I'm always on the go, but once I had the first bite, I moved our itinerary around so that we could get their breakfast every morning! They start around 7am with the bread and coffee, but the hot breakfasts start at 8am and end at 10am. I got to try chilaquiles, enchiladas, and enmoladas while I was here, and they really make them with heart and soul! These were the best things I ate during my trip to Mexico City! Also really loved the outside garden in the mornings with all the greenery and birds chirping. Location: in the heart of La Condesa, walking distance to Roma Norte, both neighborhoods were great for strolling through parks and art galleries. We ubered to other places further away and it was so cheap and convenient. Rooms: We stayed here for 4 nights and went to Oaxaca for 3, then back to the Red Tree House for the last night, and both rooms we had were cozy and comfy, with AC. They have great shampoo/conditioner and shower gel, amazing water pressure and temperature, everything was so clean, and I got to sit outside in the balcony and took it slow for the last morning we were there. Housekeeping was amazing, everything was perfect when we came back every night. Safety: They lock their front doors and the front gate so you need your key to get in, and there's a safe in every room. Happy Hour every night 6-8PM: This was such an unexpected bonus! I didn't even plan for us to be at the hotel during those hours because I wanted to see everything in CDMX, but it ended up raining during those hours and we went to one, and it was so much fun chitchatting with other like-minded travelers who shared what they loved about their trip -- We ended up going to a few more & got so many tips from other guests! The hotel dogs Romeo & Booz - I love them and miss them so much! Side note: I LOOOOVED all the art work and interior design and colors. Felt like I was in an art gallery but at the same time so comfortable at a friend's home. HIGHLY recommend!!! If I could give more than 5 stars, I would!!

As someone who travels frequently for both work and pleasure, I can say with complete certainty…read morethat La Valise CDMX is one of the finest hotels I've had the pleasure of staying at. Everything from the pre-stay communication and exceptional customer service to the beautiful and tastefully decorated accommodations was world class. My wife and I started our honeymoon with two nights in La Luna suite, one of only three rooms at the hotel. Prior to our stay, I emailed several times with the staff to hammer out some details. They provided a beautiful complimentary bouquet of white roses in our room, which was more of a luxury one bedroom apartment with kitchen and superb bathroom. Emails were returned within a matter of minutes, and always were very pleasant. Our initial flight to Mexico City was delayed for four hours, and we missed our opportunity to visit the archeology museum. When we arrived to La Valise, we were welcomed with a shot of very tasty mezcal and freshly sliced orange. The hotel then delivered our luggage to our room along with the remainder of the bottle of mezcal while we went for a walk in the neighborhood, again complimentary. The attention to detail in our room was superb. The bathroom was supplied with excellent soaps and shampoos, along with fragrant bath salts to use in the claw foot tub. The refrigerator was stalked with complimentary still and sparkling water, beer, and juice. Wifi was excellent, with a UE Boom speaker and Apple TV provided. Breakfast was fresh and delicious, and the complimentary coffee provided by the shop next door was exceptional. The icing on top of our trip happened when we unfortunately left a cell phone in the back of an Uber. We left Mexico City early the following morning, making it impossible for Uber to return our phone to us. The hotel helped us facilitate calling our carrier to turn off service to the phone, and volunteered to allow us to use them as a contact for the return of the phone. The manager, Roberto, communicated with us frequently to let us know the phone had been returned, and is going to meet us at the airport in several days to hand deliver while we have a lengthy layover on our return home... On Christmas Eve Day!! I cannot recommend this hotel enough. It exceeded our expectations.

We had a lovely holiday in Mexico City, anchored at La Valise. The hotel is in a large brownstone…read morewith only three suites. We booked the El Patio which is on the first floor (our friends did La Terraza which was on the third floor with a roll out to the balcony bed!). We didn't have that luxury but our stay was one of the most pleasant stays we've had at a hotel. Our suite was tastefully appointed. Incredibly comfortable bed, and a darling patio with a swing and a hammock. We couldn't spend much time on the patio because it rained quite a bit while we were there. A special shout out to the bath products - divine. Breakfast was simple but fresh and delicious. Fruits, yogurt, granola, and fresh juice. Room service was catered by Rosetta and El Khalifa. The UE roll added an atmospheric vibe, perfect for lazing around the suite. The only con, if any, is I wish they had more lights in the room. I highly recommend this lovely little hotel. Roma Norte is a delightful neighborhood and you'll enjoy exploring all its little secrets.

You'll notice all the good reviews are from YEARS ago!!…read moreHotel is beautiful- staff are trash. Made a reservation for a room w/ 2 beds, when we got there, were given a room w 1 bed, and were nastily told that's all they had and the reservation was no refundable. Nevermind we didnt get what we paid for. Save your money- there are many beautiful hotels- pick another.

I really liked this location. Location, Location, Location. I will start of by saying, I can't wait…read moreto come back. What makes it so great besides that. I felt safe. Door security was always present. The front desk was able to handle any needs you might have, or at least send you in the right direction. The rooms were comfortable enough, high ceilings and a modest amount of space. The modern amenities. The breakfast provided was "good enough" for the price. Chips and beans, fresh fruit and a couple meat options. The roof deck was a great spot to go and chill out if it's not to hot. From here were were able to get around to all of the locations we wated to go check out.

This is a 14-15 room boutique hotel, probably an old mansion that was remodeled. Each room was…read moreindividually decorated and slightly different . The style is comfortable and updated but not fancy. It is located centrally in the Condessa area which was very walkable and felt safe. The staff were extremely friendly and accommodating. Our reservation included daily breakfast which was cooked to order and delicious. We also had a couple dinners there and they were also very tasty, all cooked on site from scratch. The inside was filled with tropical plants and cozy furnishings giving a very peaceful vibe. Overall the hotel is quiet, very clean, reasonably priced, delicious food, wonderful staff, and a great location. I would definitely recommend it for those wanting to relax and decompress after a long day of sightseeing . It was "whisper quiet" the whole time we were there, which I appreciated especially at night. I would hesitate to recommend it to those looking to party or those with young children since all the rooms are close, not exactly child friendly furnishings and very little noise buffers. Perfect for singles, couples, or groups looking for a quiet, comfortable place to relax.

Well I did really like how unique and hidden this gem was. It truly felt safe to stay in. The…read morehospitality was 10/10. Breakfast and dinner was amazing! The deluxe room was a bit tiny and only had heat and floor fan thank goodness for that. The beginning of November was the perfect temp to sleep with the window open.

Rooftop dinner and drinks with a perfect view of the angel from 38 stories high. Heaters and…read moreblankets provided. Costs about 80.00 per person and worth every penny. Highly recommend only trip to CDMX.

We decided to stay at the Sofitel during our visit to Mexico City, and I have mixed feelings about…read morethe experience. The service was excellent -- very attentive and professional throughout our stay. The reason I'm giving it 4 stars is because of the physical hotel itself. The design choices just don't match what I'd expect from a high-end property. For example, the wall and floor materials give off a dirty appearance, even though they're clean. The lighting is dim and doesn't create the luxury feel you'd expect. The room layout also felt awkward. There's a large bathtub placed in the middle of the bathroom, and the toilet is in a separate room directly across from the front door, which feels poorly planned. The high table and bar stools in the corner of the room didn't seem to serve any real purpose either. I also didn't love that the reception isn't on the ground floor -- you have to take an elevator up to check in, which feels a bit inconvenient. Overall, the service was truly 5-star, but the design and layout need improvement to match that level.

Gorgeous property and great location. From the moment we arrived from our early red eye flight the…read morefront desk mgr took care of us! He already took note of our arrival and allowed us to check into our room so we can get a few hours of sleep before our Frida kahlo museum reservation later that morning. Even better they had prepared nice welcoming gifts for the girls and had a nice fruit & dessert tray set up for us when we came back to our room later in the day. There is a passport scavenger hunt for the kids & they were rewarded with stamps and treats from the cafe and special drinks from the restaurant bar. It was also a great way to explore the property and get stamps along the way. There is a small pool, 24 hr gym, and a spa on property. Loved the courtyard so much. It's so beautiful and perfect area to start your morning with a coffee or to unwind at the end of day with meal or drink. Staff and hostess at fifty mils went above & beyond for our family and was so sweet and attentive. They even brought out extra dessert and drinks for us on the house . The hotel is located in a great neighborhood. It's within walking distance of the chapultepec park & castle. Highly recommended! Would def stay here again when we return to cdmx.

Be Advised... major remodel. very limited gym band spa. no pool. As I type this at 6:20pm…read more(evening), there is drilling above my room that is very loud. Many nice things here but not the experience expected.

I would give it no stars at all if I could. There was an error in billing, and I was charged for…read moretwo rooms. Since I booked through a third-party provider, I was told to speak to them, and they would sort it out. I did. And Condesa DF flatly refused to refund my money for a room I never used. Do not stay at this hotel as they cannot be trusted. STAY AWAY

We stayed at the center of the hotel.. asthetic 10/10 blow away!…read more Service 10/10 We had some mimosas back to back they were ehh 6/10 Food we had quavo rancheros eh 6/10 Overall would be back for the vibes in lust with this place!

I want to start by saying this review is difficult for me to write because my husband and I did a…read morelot of research before booking, and we were genuinely excited for our stay. We intentionally chose this hotel for its historic location and were aware of the location in the Zócalo area, which we were completely fine with. I will say upfront that the doormen were the highlight of our experience. They were consistently welcoming, informative, and far more helpful than the front desk staff. We booked a Zócalo junior suite and made multiple efforts in advance both by phone and email to request early check-in and a higher-floor room due to potential noise from the square. Upon arrival early in the morning at six am, we were told our room wasn't ready and were handed a key to wait in a lounge area. However, no one directed us there or explained anything the doorman had to step in and assist us. Unfortunately, the lounge itself was not very clean, with crumbs visible on the couches. When check-in time approached (around 2:30 PM, slightly before their standard 3 PM), I reiterated our request for a higher floor. Despite this, we were assigned room 103. We were told no other rooms were available, even though we had been there since 6 AM. Not wanting to go back and forth, we accepted the room. After a long overnight flight (delayed nearly three hours), we went to rest. Shortly after, we were woken up by a window that would not stay shut. There was an event in the Zócalo, so noise levels were extremely high. Additionally, our room was positioned directly below portable restrooms, and there was a noticeable sewage smell. Maintenance was sent to close the window, but we were hesitant to open it again after that. Being on such a low floor also meant we had no privacy and could not comfortably open the windows anyway. The following day, before leaving for the pyramids, I called the front desk (in Spanish) to request room cleaning and additional towels. When we returned around 2 PM, nothing had been done. Upon calling again, I was told that I had requested "room service," which was incorrect. There was no apology only blame. When housekeeping eventually came by, I had to gather trash myself from the bathroom and we were informed (for the first time) that a sign needed to be placed outside the door to receive service. This was never explained during check-in. Over the course of our four-day stay, our room was cleaned only once. The room itself had several issues. The air conditioning did not work properly and made loud noises throughout the night, leaving us waking up overheated. Because of our room location, opening the windows was not a viable option. The shower was also unsafe the handle was loose and nearly came off when I grabbed it, causing me to almost slip and fall. There were also loose electrical outlets in the bathroom, which was concerning. Additionally, our room consistently smelled like sewage, even though the hallways and lobby did not. The lobby itself was often overcrowded with visitors taking photos of the ceiling, making it difficult to move through at times. The room also did not match what was advertised online. The beds were not the four-poster style shown in photos instead, they were standard beds with a detached headboard that repeatedly knocked against the wall throughout the night. Overall, this stay was very disappointing. Between the lack of cleanliness, poor service, and room issues, it did not meet expectations especially for a hotel of this reputation. While we understood and accepted the challenges of the location, the service and room conditions were the main concerns. Unfortunately, I would not choose to stay here again, and part of me wishes we could receive some form of refund for the experience. Tips: For those traveling don't stay here if you don't want to walk to your uber especially late at night. If there are events that will result in street closures you will have to walk even further to get an uber. There was protests in the zocalo when we were there. At night the homeless come out and sleep around the area and right by the hotel. Ask for a higher floor or take ear plugs cus you won't be able to sleep there is a bar or a club somewhere that plays music till 3 am.

I have no idea what it cost to stay here so I can't speak to the value, but this was a wonderful…read morestay while in CDMX recently! Fantastic location, easily walkable to tons of dining, shops, museums, etc and right on the Zocolo so you can see all the action. It's much quieter at night than one would expect given how busy the daytime is. Room was spacious and well-appointed, lots of towels, excellent water pressure, ample bottled water, super helpful staff, and a brunch buffet that I genuinely could not believe was *included*! Were I to visit the area again, I would 100% stay here.

First time staying at this hotel while on business trip with a side of museum visits (Soumaya and…read moreAnthropology). This is the best hotel I've stayed at in CDMX on approximately 30+ trips here. This includes the W (nope), Westin (uh-uh), Sheraton (chaos, if there's a demonstration - and there usually is one ongoing), even the St. Regis, Ritz-Carlton and JW Marriott - all too stuffy. Santiago from NJ, by way of the NYU Shanghai campus, was excellent and almost everyone here speaks English perfectly. I felt like I was in NYC, except that the service was better and the staff was much more accommodating. Breakfast was included, nothing spectacular, but everything was solid, good coffee, fresh fruit, fresh pastries, good jams and yogurt. Perfect, light start to the day. The room was not big, but well laid out with every amenity, refrigerator, beverages, Nespresso machine, bottled water and a selection of assorted snacks - all complimentary (except alcohol, unnecessary with all the good bars nearby). The gym was literally situated in a single hotel room on the lower floor. It was tiny, but fully equipped for a one-person, HIIT session. The single issue was the incessant bass drone from the bar nearby. Earplugs didn't work because it wasn't possible to mask the low Hz frequency effectively. Every major museum was about a 25 minute stroll through scenic neighborhoods to get to. Some of the best restaurants (Nobu, Sylvestre) were around the corner. All in all this is probably the best place to stay in CDMX. If not for the bass from the bar, which was totally not the hotel's fault, this was probably the quietest hotel I've ever stayed in Mexico (no children or pets, I think, but not sure). No drunk teens shouting in the hallways - idyllic. About $500-$700/night depending on date. Totally worth it.

Serene, high end, boutique hotel in the beautiful Polanco neighborhood. You are steps from parks,…read morerestaurants, bars, and luxury shopping. Avoid the big, hectic hotels and stay here instead. Furnishings are contemporary and clean. Pros: A++ attentive staff throughout the hotel Toto toilets in guest rooms Luxury, full sized bath products Free WiFi Free bottled water The hotel itself has a double filtration unit so you can use faucet water to brush teeth Free minibar nonalcoholic drinks and little snacks Made-to-order breakfast included Adults only or 13+ = quiet! Marriott hotel = Bonvoy points Cons: Cannot list one thing!