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Sofitel

4.6 (50 reviews)

Sofitel Photos

Recommended Reviews - Sofitel

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Yellowtail ceviche
Michelle M.

Balta, on the 12th floor of Sofitel, has incredible views of the angel monument. It is a beautiful view and a beautiful restaurant. The service was excellent, shoutout to Daniel and Victor. My daughter and I both had a Not a Cosmo mocktail. They were delicious. My daughter had the cheese plate appetizer and I had the yellowtail ceviche. Then for our entrees, she had the tacos and I had the steak with potato puree. It was an expensive meal, but every bite was delicious and portions were generous.

View from 35th floor
Amy D.

We have stayed at Sofitel's in multiple cities and have liked all of them. This one in Mexico City was the best one yet. We were there for a group trip with Modern Adventure and they were in charge of reserving our rooms. We had a King room on the 35th floor facing west, so we had a view of the entire city from our floor to ceiling windows. The technology in the room was so advanced. You could open and close the sheers and blinds, and turn on and off the lights from the bed. There was blue tooth capability that was easy to pair your phone and have an excellent sound system in the room. The bed was on the firmer side (which we like) and so comfortable. We asked for two more pillows that were brought up within 30 minutes. The bathroom was excellent. There were also floor to ceiling windows that allowed nature light in and the bathtub was in the shower area so you can shower or bathe in the same space. There was no need to close the blind as we were so far up no one could see in, so that was fun! The only thing we didn't like was the smell of the L'Occitane shampoo and conditioner. It smelled like plastic and was very off-putting. The staff was fantastic. During the time we were there, we mostly interacted with David and Lalo in the Concierge area. They were one step ahead of us the entire time. I spent some time talking with David and he was professional, yet shared some nice conversation with me. He explained some of the intricacies of the city, which I appreciated. The front desk staff were also lovely. We asked for water every night, and then when they cleaned our room, they left 8 waters for us knowing we drank a lot of water! We did enjoy Cityzen, the bar on the 38th floor, for three nights while we were there. It's lively and dark, and can be chilly if they leave the doors open for the roof-top. The staff was attentive and friendly and the drinks were well-poured. They are also open later, which worked out well for us. We highly recommend this lovely hotel.

Living Room in Suite
Ron M.

If you're not staying in Polanco I highly recommend staying in Reforma, but it is not walking distance to all the shopping & restaurants like in Polanco. However, this hotel is a MUST STAY LOCATION! This five star hotel is one glamours hotel chain by the French people. The products they use for the restroom are from France, L'Occitane en Provence, so if you forget to pack your; shampoo, conditioner, body wash, & hand soap Sofitel has you covered. The rooftop restaurant is stunning & breathtaking, the pool is indoor & they have a built hot tub in the pool, imagine that. The suite, higher level rooms, have access to their lounge that has complementary food & beverages. Hands down thee best lounge I have ever been to at a hotel. The food is delicious & the cocktails are made with a lot of love & flavor above all.

39th Floor: Relaxation Room, Hot Tub/Cold Plunge, Steam Room, Climate Shower, Massage Room // 38th floor: Dry Sauna, Shower with a view
Lanha T.

{ :Spa Review: } Check-in is on the 39th floor of the hotel. You are greeted and offered iced water or hot tea before you're walked to the locker room to change. The space to change is super tight with 4 lockers in total. Sofitel asks for you to arrive at least 30 minutes before your service to enjoy the amenities. The steam room, climate shower, hot tub/cold plunge are in the relaxation room and is co-ed. The hot tub may fit 3 people comfortably so keep that in mind if you are in a bigger group. The 60 min massage itself was relaxing. The leg exfoliation was great after averaging 15k steps each day in Mexico City. I thought it was a little odd the showers and spa are not on the same floor. The showers are on the 38th floor where the pool is. You can find the dry sauna tucked away in the shower area. It was a nice touch having a view of city in each shower. Overall Sofitel was a nice couple hours to get away from the rain.

Your enemy.
John H.

The hotel is fine. Rooms are nice but do not stay here unless you have ample ample time to waste on elevators. It takes two elevators to get to your room and two elevators to leave the hotel. In the morning, when busy you will wait long and often trying to get anywhere. It's a terrible system.

Mexico City is beautiful
Beatrice M.

Great for the view from the rooftop! We shared some quac and chips. I don't think I'd go there for a full meal.

Ángel de la independencia.
Roberto H.

Absolutely breathtaking views and good service. Appetizers are good quality and good portions as well. You have to experience the views and the open feel! A most go!

Adele F.

We stayed at this hotel just as a transit hotel in Mexico City. We were pleasantly surprised with how good the hotel was. The location is very convenient to many restaurants and bars and other sites. Service was great but you really get a lot of bang for your buck in terms of the space and quality of the interiors of the hotel. It felt very comfortable and luxurious, which was a nice change from the Roma boutique hotel we stayed at during the beginning of our trip. Would definitely recommend this hotel.

Drinks at the rooftop bar
Dana D.

I rarely Yelp about hotels but this place has got to be one of the best places I've ever stayed while traveling. From the service, to the amenities and the small special touches by the concierge and housekeeping, Sofitel has me wondering what have I been missing not staying at Sofitels EVERYWHERE I go! Tip - don't bother eating breakfast outside. They serve a complimentary massive buffet with full menu. Can't wait to return next month!

J L.

My time at the Sofitel in Mexico City was unforgettable; the hotel lived up to and exceeded all my expectations. From the moment I walked through the lobby doors, I felt at home, and that sentiment persisted throughout my stay. The staff at the Sofitel Mexico City deserves high praise for their professionalism and willingness to go that extra mile during my stay. It would be a mistake on my part not to call out Juan Pablo from Guest Relations for special recognition and gratitude, as well as María José, Marta, and Jose. In addition, Gina and Max from the hotel's concierge service provided fantastic recommendations on short notice, and the hotel porters were genuinely lovely people who made the guests feel as though they were in their own homes. Every single member of the team demonstrated a high level of professionalism and attentiveness while effectively meeting requirements, maintaining composure, and doing it all in a chic, kind, approachable manner! I was also particularly impressed that they were fluent in various languages. Overall, any request, irrespective of its magnitude or level of complexity, they fulfilled and exceeded. Their dedication to ensuring that their customers are happy sets them apart from their competitors. The rooms were sophisticated to an unrivaled degree. The well-considered furniture and layout created a once-refined, subtle, and welcoming ambiance. It was a relief to return to the hotel after a day exploring the exciting city and find that the staff had attended to every detail, from the ultra-soft linens to the state-of-the-art amenities. The staff members' kindness and eagerness to be of assistance was the most memorable aspect of my visit. They were able to provide an abundance of information about Mexico City as well as everything there was to know about the hotel. Their endless supply of helpful advice, from the best places to eat to the must-see historical sites, made for an unforgettable trip. Their enthusiasm for their hometown was palpable in every recommendation they made. The Sofitel is an oasis of calm amid the frenetic activity of the metropolitan area. Those who are looking for a beautiful hotel that is situated close to the center of the city should strongly consider staying at the Sofitel Mexico City. During your stay at the Sofitel, you may have peace of mind knowing that it will provide a refuge of luxury and elegance and a staff that is concerned about your satisfaction above all else. Keep this in mind whether you are traveling for business or pleasure.

The entrance
Lauren J.

This has been an incredible experience! The level of hospitality I experienced at this location was on another level and I am so grateful that I got to have time connect with the amazing team Natalia, Luis, Linette, Laura, Frida, Natalie! THANK YOU, GRACIAS, you have made this trip memorable.

Miguel A.

I have to say this is the best hotel in Mexico City. The service is excellent and everyone always has a smile on their face. Everyone knows my name and treat me like royalty. The word NO doesn't exist in this property. Highly record this Hotel for your stay in the city. They have the highest pool in the city.

Auon H.

Absolutely loved this hotel!! Everything about it was awesome. The staff were beyond welcoming. They knew us by our names and would come up to introduce themselves to us. The view from the room was incredible. Would highly recommend booking!

View from room

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Review Highlights - Sofitel

It's located right in Reforma, so it's close to a lot of lively streets and in a safe neighborhood.

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The St. Regis Mexico City - 1000 sf suite

The St. Regis Mexico City

(66 reviews)

$$$

Cuauhtémoc

We loved our stay at Saint Regis Mexico City. On this visit, we met with the kindest staff from…read moreRosa, who checked us in to our room. Enrique, who escorted us to our floor to our night Butler named Victor, who taught us how the Room worked. When you stay here, the butler assigned to you, will handle things like making a reservations, bringing one coffee, tea and even unpacking your luggage or pressing your clothes. It was available upon the request. This is an easy to use WhatsApp system. The Kingcole Bar serves breakfast but it also is a perfect spot for a very well-made nightcap or two. While I prefer a vodka martini with a twist. We were told that each Saint Regis has their very own Bloody Mary recipe per location worldwide. These are slightly adjusted recipes to reflect the locally sourced native ingredients. There's even a beautiful book on this that one can purchase called the Saint Regis Bloody Mary book which I would love to order for my husband and our ever growing culinary library. Our room was perfection and with its steam shower and rain shower head it was an event and mental reset each day after waking up. The bedding is wonderful and the pillows perfectly blended. I also very much enjoyed the sectional sofa we had in our room and would enjoy coffee they brought from here. Perfect for a reading spot on an email post within the room if you wanted a break from the desk set up. We loved it and it felt like home. If swimming and cardio is your thing, they got a place for that here as well on the 15th floor the top floor overlooking the entire city weight room on one side and cardio equipment on the other. The St. Regis Spa is a wonderful experience.my very talented massage therapist was named Dulce-Maria and did an amazing job. I was grateful to have a 45 minute bamboo deep tissue massage. She is powerful and healing at what she does. The staff then surprised me with a handwritten note and a beautifully curated chocolate fudge cake. So kind. It must be noted that the use of florals here never-ending and everywhere you go as their groupings are so beautifully curated. We appreciate this wonderful hard working staff who is amazing and took care of us with kindness in their eyes and with grace. We will call this home when we are back to St Regis next month. We were lucky enough to get a reservation at ANIMAL here at the St Regis and it is as wild of a menu as its name. Everything is oversized and wonderfully celebratory from the time one enters. The jungle like atmosphere reminds you of an exclusive party that one's been invited to deep in the jungle by someone the likes of Lenny Kravitz!. It's a wild blended interior or great art, deep pulsing music and even the wallpaper the WC is excited to see you. Leaning into its jungle theme, the plants cascade the windows and everything is large and oversized the chandeliers hang above you with 'mega strands of beads'. And like everything in Mexico City, there is a perfect use of brick, cement and beautifully crafted handcrafted wood. A Moulin Rouge like tenting surrounding the sushi bar and cocktail glasses larger than your face. The decor matches the tastes of this awesome menu. The menu was expanse and very cool from local Mexican concepts as well as an entire Sushi rollout that makes a person feel everything. Well traveled and have access to nations. I recommend the sushi, the spicy salmon, the Tacos De Hugos and a small key line dessert. The wines have their own presentation here with an attached glass bauble of an aerator and when one orders the white wine it's presented in a sup zero frozen wine glass complete with vapor. We will be back here and appreciated every surprise the servers shared with us for our anniversary. Thank you so so so much!

It came as a surprise to me how much I loved the restaurant, Animal, onsidering it was a last…read moreminute add-on to my culinary schedule ‍. They have a unique mix of kitchens from traditional mexican to a sushi bar, but dont let the oddness of the cuisines deter you from trying the sushi! It was my favorite . While they did not have the omakase offering the day I went, I took the liberty of making my own tasting menu Highlights of the order were the oysters and the salmon and hamachi nigiris. The service was spectacular, in particular from Daniel, the best sushi chef, and Jorge, the studious waiter. All the staff did a fantastic job to ensure I had a nice experience. They even celebrated my birthday for me , which was a lovely touch considering I'm here for work I definitely plan to return on my next trip to CDMX

Four Seasons - Beautiful lobby

Four Seasons

(71 reviews)

$$$$

Juárez

Gorgeous property and great location. From the moment we arrived from our early red eye flight the…read morefront desk mgr took care of us! He already took note of our arrival and allowed us to check into our room so we can get a few hours of sleep before our Frida kahlo museum reservation later that morning. Even better they had prepared nice welcoming gifts for the girls and had a nice fruit & dessert tray set up for us when we came back to our room later in the day. There is a passport scavenger hunt for the kids & they were rewarded with stamps and treats from the cafe and special drinks from the restaurant bar. It was also a great way to explore the property and get stamps along the way. There is a small pool, 24 hr gym, and a spa on property. Loved the courtyard so much. It's so beautiful and perfect area to start your morning with a coffee or to unwind at the end of day with meal or drink. Staff and hostess at fifty mils went above & beyond for our family and was so sweet and attentive. They even brought out extra dessert and drinks for us on the house . The hotel is located in a great neighborhood. It's within walking distance of the chapultepec park & castle. Highly recommended! Would def stay here again when we return to cdmx.

Be Advised... major remodel. very limited gym band spa. no pool. As I type this at 6:20pm…read more(evening), there is drilling above my room that is very loud. Many nice things here but not the experience expected.

Hyatt Regency - Bedroom of regency suite

Hyatt Regency

(72 reviews)

$$$

Polanco

It was my first time in Mexico City, and this Hyatt Regency made it so comfortable! It's located in…read morethe Polanco neighborhood, next to the IHG Intercontinental. Park Hyatt Residencies next door was under construction at the time, so one of the drop off areas was one-way only. Hyatt Regency Mexico City is a separate property from Hyatt Regency Mexico City Insurgentes. The former is 25 minutes away from the MEX airport. We loved the 40th floor club that gave us free breakfast every day. Food was ok, but I enjoyed the coffee and concha every morning. The fitness center on the 3rd floor was 24/7. Unfortunately the tennis and pickleball courts cost a fee to rent; the equipment also costs to rent. The pool is kinda indoor but is only open certain hours. The sauna is inside the restroom/lockers and are closed when the pool closes. They have restaurants on the lobby level, but I did not get to try them. My king room was good. The toilet flushed so vehemently. The shower had two shower heads - one was a rain shower head and one was handheld. The WiFi was good. The AC worked. Every day I heard talking and screaming from the rooms around us and their annoying children. I don't blame the hotel. I hope I can come back soon!

I read the reviews before I came here; however I came to this location to stay in a regency suite…read moreand I had an amazing experience. The suite has a massive bedroom and living room with some of the best views of Mexico City. Unfortunately, some of those views are starting to get blocked by the construction of the new park Hyatt, which they're opening next door; however the views from the 42nd floor here are amazing. Access to the suites or to club rooms give people access to the club lounge. This was clutch as the lounge is well stocked with water and soft drinks, and they have good food (including a really decent breakfast) laid out throughout the day, and there are plenty of tables where one can take care of business/work. The vibes were amazing when I would wake up to coffee, fresh squeezed juice, freshly baked pan dulce, fruits, chilaquiles, and smoked salmon with amazing views of Chapultepec park. "Light bites in the evening" differed nightly and they included drinks (including alcohol), top class desserts, and tasty finger foods. It's saved us on nights we were too tired to go out after a full day. Service was great from staff. The only drawback is that this location can be 20-25 minutes from anywhere you'd want to go that's outside of Polanco (due to traffic that's as bad as any place I've been in the world); however, Polanco has a unique, international business district vibe that differs than a lot of Mexico City (which can be a negative or a positive, depending on what you're looking for). On weekends, there are some cool local events if you're staying here. I woke up to walk to parque Lincoln for their Saturday market. On Sunday, paseo de la reforma is closed to traffic and locals can walk or bike 12km between here and centro historico, if they desire. Overall, I had a great stay here and I think that if you're lucky to have a suite, then the experience is amazing. When Park Hyatt opens next door in late 2026 to 2027, it will take over as Hyatt's premier property in Mexico City. It will be interesting to see if the Hyatt Regency suite/club room experience will remain as a luxury destination when the park hyatt brand opens next door. Secondly, in May 2026, Hyatt's loyalty program will be changing, causing a massive devaluation of points, which will raise the cost of their rooms and suites via that method of payment. I think the Hyatt Regency suites and club rooms are an amazing way to enjoy the city; however, the cost is high, and you would have to weigh whether it is worth it for you. This said, for my stay in April 2026, it was absolutely worth it, and I will never forget the experience!

Las Alcobas

Las Alcobas

(28 reviews)

$$$

Polanco

First time staying at this hotel while on business trip with a side of museum visits (Soumaya and…read moreAnthropology). This is the best hotel I've stayed at in CDMX on approximately 30+ trips here. This includes the W (nope), Westin (uh-uh), Sheraton (chaos, if there's a demonstration - and there usually is one ongoing), even the St. Regis, Ritz-Carlton and JW Marriott - all too stuffy. Santiago from NJ, by way of the NYU Shanghai campus, was excellent and almost everyone here speaks English perfectly. I felt like I was in NYC, except that the service was better and the staff was much more accommodating. Breakfast was included, nothing spectacular, but everything was solid, good coffee, fresh fruit, fresh pastries, good jams and yogurt. Perfect, light start to the day. The room was not big, but well laid out with every amenity, refrigerator, beverages, Nespresso machine, bottled water and a selection of assorted snacks - all complimentary (except alcohol, unnecessary with all the good bars nearby). The gym was literally situated in a single hotel room on the lower floor. It was tiny, but fully equipped for a one-person, HIIT session. The single issue was the incessant bass drone from the bar nearby. Earplugs didn't work because it wasn't possible to mask the low Hz frequency effectively. Every major museum was about a 25 minute stroll through scenic neighborhoods to get to. Some of the best restaurants (Nobu, Sylvestre) were around the corner. All in all this is probably the best place to stay in CDMX. If not for the bass from the bar, which was totally not the hotel's fault, this was probably the quietest hotel I've ever stayed in Mexico (no children or pets, I think, but not sure). No drunk teens shouting in the hallways - idyllic. About $500-$700/night depending on date. Totally worth it.

Serene, high end, boutique hotel in the beautiful Polanco neighborhood. You are steps from parks,…read morerestaurants, bars, and luxury shopping. Avoid the big, hectic hotels and stay here instead. Furnishings are contemporary and clean. Pros: A++ attentive staff throughout the hotel Toto toilets in guest rooms Luxury, full sized bath products Free WiFi Free bottled water The hotel itself has a double filtration unit so you can use faucet water to brush teeth Free minibar nonalcoholic drinks and little snacks Made-to-order breakfast included Adults only or 13+ = quiet! Marriott hotel = Bonvoy points Cons: Cannot list one thing!

The Red Tree House - Garden room - full bedroom view

The Red Tree House

(42 reviews)

$$

Condesa

The Red Tree House is more than accomodation,it is an experience of genuine warmth and care by…read moreVictor,Alex and staff to ensure that your time in Mexico City is complete.They are so helpful,Alex helped trouble shoot my eSIM for me. We were travelling from Australia. Our room and the ambiance of the house is tasteful and cosy with a stunning art collection, soft music and a beautiful peaceful garden. It is a refuge away from the busyness of the city. The breakfasts are to die for and the happy hour was an opportunity to socialise and network which is helpful when the city is new to you. For me the two friendly resident pet dogs were a bonus as I was missing my own. I can't recommend the Red Tree House enough.

When I saw all the 5 star reviews I thought, no way, they must be all fake, how could any place…read morehave such glowing reviews and nothing negative?! But after my stay here, I can say they were absolutely right!!! This is the most perfect hotel/B&B EVER. I'm so glad I stayed here over other soulless hotels that were cheaper. From the first welcome to the last goodbye, every staff member here has made us feel so warm and cared for. Breakfast: This was my absolute favorite part -- I usually don't care for hotel breakfasts because I'm always on the go, but once I had the first bite, I moved our itinerary around so that we could get their breakfast every morning! They start around 7am with the bread and coffee, but the hot breakfasts start at 8am and end at 10am. I got to try chilaquiles, enchiladas, and enmoladas while I was here, and they really make them with heart and soul! These were the best things I ate during my trip to Mexico City! Also really loved the outside garden in the mornings with all the greenery and birds chirping. Location: in the heart of La Condesa, walking distance to Roma Norte, both neighborhoods were great for strolling through parks and art galleries. We ubered to other places further away and it was so cheap and convenient. Rooms: We stayed here for 4 nights and went to Oaxaca for 3, then back to the Red Tree House for the last night, and both rooms we had were cozy and comfy, with AC. They have great shampoo/conditioner and shower gel, amazing water pressure and temperature, everything was so clean, and I got to sit outside in the balcony and took it slow for the last morning we were there. Housekeeping was amazing, everything was perfect when we came back every night. Safety: They lock their front doors and the front gate so you need your key to get in, and there's a safe in every room. Happy Hour every night 6-8PM: This was such an unexpected bonus! I didn't even plan for us to be at the hotel during those hours because I wanted to see everything in CDMX, but it ended up raining during those hours and we went to one, and it was so much fun chitchatting with other like-minded travelers who shared what they loved about their trip -- We ended up going to a few more & got so many tips from other guests! The hotel dogs Romeo & Booz - I love them and miss them so much! Side note: I LOOOOVED all the art work and interior design and colors. Felt like I was in an art gallery but at the same time so comfortable at a friend's home. HIGHLY recommend!!! If I could give more than 5 stars, I would!!

Sofitel - hotels - Updated May 2026

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