Overall my stay at the Hotel Zocalo was ok. I wanted to love this hotel because it's close to so…read moremany places...after all it's in the Zocalo, but my issue with the hotel was that our room was waaaay too small. Hubby and I paid for a deluxe King room and for the price that was paid we expected much better. Our room felt cramped and on top of that there was construction happening on the building next to where our room was and the construction went on until about 11 pm at night which was honestly quite irritating. Sadly I did not take pictures of the room, I messed up on that part but trust when I say the room was small. The view of the hotel itself is marvelous and upon arrival we were offered a complementary shot of tequila or wine (shot preferred) The breakfast was ok, hubby enjoyed his breakfast. I did not care for the hotcakes though.

Hotel Zócalo Central We had a very positive experience…read moreduring our week stay, starting from about 2 days before we even arrived. Reservations contacted me by email about transportation from MEX airport to the hotel. Since our flight arrived about 10:30PM, we made advance arrangements for that service via an App link they sent me. I also made a restaurant reservation before leaving home. Everyone we came into contact with was very helpful. All the streets near the hotel were closed off (security reasons) the day we had arranged, via the consignere, for a taxi to meet our food tour. The desk clerk rescheduled our taxi and got someone to escort us to the new pickup point a few blocks away. We are so grateful for that. We would have lost our food tour money if the staff had not gone above the expected. The staff was unfailingly patient with us being none-Spanish speakers. Our room was larger than we expected. In July 2024, we booked a Family Room plan that included breakfast, all tips, 2 double beds at 59% reduction during their "Summer Sale". There was plenty of drawer space to unpack for the week and a safe for our passports. There was a decent room view. Take the free daily tour done by a professional guide on your 1st day to get oriented. Only thing missing was a fridge and microwave for us Americans. But you won't miss them because you get free snacks from Cafe Central near the lobby, 24/7. That includes beer but not wine or tequila. I had some delicious chicken soup from the cafe. I also got ice in a cup from the cafe. Free chilled bottled water is in a hall fridge. I would stay here again. It is central to everything in CDMX and near a subway stop.

I want to start by saying this review is difficult for me to write because my husband and I did a…read morelot of research before booking, and we were genuinely excited for our stay. We intentionally chose this hotel for its historic location and were aware of the location in the Zócalo area, which we were completely fine with. I will say upfront that the doormen were the highlight of our experience. They were consistently welcoming, informative, and far more helpful than the front desk staff. We booked a Zócalo junior suite and made multiple efforts in advance both by phone and email to request early check-in and a higher-floor room due to potential noise from the square. Upon arrival early in the morning at six am, we were told our room wasn't ready and were handed a key to wait in a lounge area. However, no one directed us there or explained anything the doorman had to step in and assist us. Unfortunately, the lounge itself was not very clean, with crumbs visible on the couches. When check-in time approached (around 2:30 PM, slightly before their standard 3 PM), I reiterated our request for a higher floor. Despite this, we were assigned room 103. We were told no other rooms were available, even though we had been there since 6 AM. Not wanting to go back and forth, we accepted the room. After a long overnight flight (delayed nearly three hours), we went to rest. Shortly after, we were woken up by a window that would not stay shut. There was an event in the Zócalo, so noise levels were extremely high. Additionally, our room was positioned directly below portable restrooms, and there was a noticeable sewage smell. Maintenance was sent to close the window, but we were hesitant to open it again after that. Being on such a low floor also meant we had no privacy and could not comfortably open the windows anyway. The following day, before leaving for the pyramids, I called the front desk (in Spanish) to request room cleaning and additional towels. When we returned around 2 PM, nothing had been done. Upon calling again, I was told that I had requested "room service," which was incorrect. There was no apology only blame. When housekeeping eventually came by, I had to gather trash myself from the bathroom and we were informed (for the first time) that a sign needed to be placed outside the door to receive service. This was never explained during check-in. Over the course of our four-day stay, our room was cleaned only once. The room itself had several issues. The air conditioning did not work properly and made loud noises throughout the night, leaving us waking up overheated. Because of our room location, opening the windows was not a viable option. The shower was also unsafe the handle was loose and nearly came off when I grabbed it, causing me to almost slip and fall. There were also loose electrical outlets in the bathroom, which was concerning. Additionally, our room consistently smelled like sewage, even though the hallways and lobby did not. The lobby itself was often overcrowded with visitors taking photos of the ceiling, making it difficult to move through at times. The room also did not match what was advertised online. The beds were not the four-poster style shown in photos instead, they were standard beds with a detached headboard that repeatedly knocked against the wall throughout the night. Overall, this stay was very disappointing. Between the lack of cleanliness, poor service, and room issues, it did not meet expectations especially for a hotel of this reputation. While we understood and accepted the challenges of the location, the service and room conditions were the main concerns. Unfortunately, I would not choose to stay here again, and part of me wishes we could receive some form of refund for the experience. Tips: For those traveling don't stay here if you don't want to walk to your uber especially late at night. If there are events that will result in street closures you will have to walk even further to get an uber. There was protests in the zocalo when we were there. At night the homeless come out and sleep around the area and right by the hotel. Ask for a higher floor or take ear plugs cus you won't be able to sleep there is a bar or a club somewhere that plays music till 3 am.

I have no idea what it cost to stay here so I can't speak to the value, but this was a wonderful…read morestay while in CDMX recently! Fantastic location, easily walkable to tons of dining, shops, museums, etc and right on the Zocolo so you can see all the action. It's much quieter at night than one would expect given how busy the daytime is. Room was spacious and well-appointed, lots of towels, excellent water pressure, ample bottled water, super helpful staff, and a brunch buffet that I genuinely could not believe was *included*! Were I to visit the area again, I would 100% stay here.

Love this hotel. I could live here. So centrally located, didn't pay more than $9 for a cab ride…read moreto the nearby attractions. Great for getting picked up. Awesome staff, an unforgettable experience. The unlimited beer, seltzer, sodas, juices, paninis, salads, sandwiches and breakfast in the morning were all fabulous.

Very clean & quiet room with great plumbing. The staff were so nice and you can't beat a…read morecomplimentary 24 hr counter service diner, beer on the house, and chilled water bottles in every elevator lobby. There are michelin rated taquerias & Zocalo within walking distance.... It's a little more expensive than other options but all the amenities make up for this.

Rooftop dinner and drinks with a perfect view of the angel from 38 stories high. Heaters and…read moreblankets provided. Costs about 80.00 per person and worth every penny. Highly recommend only trip to CDMX.

We decided to stay at the Sofitel during our visit to Mexico City, and I have mixed feelings about…read morethe experience. The service was excellent -- very attentive and professional throughout our stay. The reason I'm giving it 4 stars is because of the physical hotel itself. The design choices just don't match what I'd expect from a high-end property. For example, the wall and floor materials give off a dirty appearance, even though they're clean. The lighting is dim and doesn't create the luxury feel you'd expect. The room layout also felt awkward. There's a large bathtub placed in the middle of the bathroom, and the toilet is in a separate room directly across from the front door, which feels poorly planned. The high table and bar stools in the corner of the room didn't seem to serve any real purpose either. I also didn't love that the reception isn't on the ground floor -- you have to take an elevator up to check in, which feels a bit inconvenient. Overall, the service was truly 5-star, but the design and layout need improvement to match that level.

I was able to check in at 1pm as the room was ready. The hotel is inside the airport terminal 1…read morewhich is super convenient with many restaurants nearby. No need to go outside the building for anything. Nice and clean hotel with friendly staffs. Even got upgraded with their Titanium status!

Due to limited direct flight options, I had to fly in the night before the arrival of my friends…read morewho were set to arrive on Friday morning. This hotel was perfect for this case since the hotel is quite literally attached to the airport. I got off my flight in Terminal 1, which is the same terminal that the hotel is located in. I just needed to find my way. Luckily, it was pretty easy once I asked someone working in the airport to point me in the right direction. Check-in was easy and simple and my room was safe and comfortable. There is a basic restaurant that stays open fairly late if you'd like a quick bite or glass of wine. They also offer a breakfast buffet in the morning as well (for a cost.) When I checked out in the morning, it was a quick walk to the train which then took me to Terminal 2 where I met the rest of my friends upon arrival. But overall, such a convenient hotel should you need airport proximity and access when traveling to Mexico City.

Highly recommended to come check out for an escape from the buzz from CDMX historical center!!…read moreDefinitely consider hanging out here if you are waiting for your table at the world renowned Azul (refer to my Azul review) Ambiance: Damn, the place was absolutely empty when we walked in. But it did not feel dead, right away we were at ease. The rooftop bar is classy yet relaxing and you could easily see the skies and the chaos on the ground floor. There were only 2 other couples there and we felt like we robbed this city if some square footage of privacy and tranquility. You forget you were just dashing to catch a light and almost got ran over by a motorcycle just 10min ago. Drinks: The drinks were approximately $10 USD for pretty high end crafted cocktails with pretty sophisticated garnishes. Having picked up making cocktails as my COVID hobby, I can truly appreciate the amount of work put in with such low prices. Service: Though they did not speak much English, we were able to communicate easily with the English menu. Our servers rotated and were very attentive and helped us with the Wi-Fi. Absolutely stellar experience!!!

The Downtown Hotel, Mexico City is a great hotel in a great location. I had a lot of individual…read moreimpressions. So, this time around, I'm just going to list them: - The staff are wonderful: Attentive, courteous, and patient with your rotten Spanish. - The rooms are dark like tombs--for pete's sake put some real lights in there. - The rooftop bar has great drinks, good food, and a host of entitled guests who think nothing of monopolizing spaces at the pool while they disappear for two hours for lunch. - Breakfast is a treat--the buffet is delicious, but watch out for the brewed coffee. It's dreck. (Kudos to the server who made us Americanos one morning even though we didn't ask.) - You can't beat the location. Palacio de Belle Artes and the Zocolo are equidistant. There you have it.

I came to visit Mexico City for the first time and stayed at Hotel Catedral. I highly recommend…read morethis place if you're visiting! 11/10 service! The staff were phenomenal and the service was amazing! My family and I had the breakfast buffet and the food was so good. I loved how the hotel was in the heart of the city and made everything super accessible! I'm DEFINITELY staying here if I visit Mexico City I'm coming here again!!!

Stopped in here while site seeing at the national Cathedral and Templo Mayor and had a truly…read moreamazing lunch, enchiladas Cathedral were great as was the Salmon and caldo xichitl (chicken soup) had Flan for the table. Very surprised at the food quality, service and overall atmosphere. Try it!!!

I had an excellent stay here. The staff were very friendly and accommodating, the room was very…read morecomfortable and clean, and the location was convenient (right in the airport, near terminal 1). My room was spacious and clean with a view into the courtyard below. The courtyard is an area we're you can lounge, buy Starbucks coffee and some food. It's also near the main lobby. The bed was super comfortable, and I appreciated having a sofa from which I could watch programs on the large screen TV. The bathroom was clean and had all the necessary amenities. The room service was great. You can order from the hotel restaurant, which has a good variety of food and drinks. The service was efficient and staff were friendly. I also was thankful for the taxi service. As I had a day to spend in the city before flying out, the hotel staff kindly arranged for a hired taxi. The rates were reasonable, the car was clean, and the driver was professional and accommodating. I would return to this hotel again on a layover or if I had a couple days in Mexico City.

I had a great time at the Courtyard. I was having an issue with connecting to the wifi and the…read morefront desk staff went out of their way to assist me. I loved the fact that this location is directly next to a mall which makes it easy for finding food and shop especially if you need last-minute outfits. You can also see a pretty good view of the city which is about 30 mins away from this hotel. The dining room and furniture are all up to date and gorgeous there is also an outside eating area that gives you a nice view as well.