The HR Mexico City is an outstanding hotel. It is a classic sleek and modern Hyatt Regency. Every thing is glossy and modern. This impeccably maintained international style hotel is just what i like in a business class hotel set in the heart of an urban landscape. The room decor in the executive suite is similarly sleek, modern and clean. The beds are very comfortable. The bathroom is huge and sumptuously appointed. The views from the 43rd floor are stunning. This hotel is walking distance close to the best museums in CDMX and is a short Uber ride to restaurants and other attractions. The breakfast buffet is huge and the food is outstanding. Service is excellent too. This hotel also features a Regency Club on the 40th floor. It features a sizable buffet at breakfast and dinner every day. There are snacks throughout the day too. If you plan to be here longer than a week pack a pair of larger size pants. You will need them by the end of your trip. Highly recommend. read more

It was my first time in Mexico City, and this Hyatt Regency made it so comfortable! It's located in the Polanco neighborhood, next to the IHG Intercontinental. Park Hyatt Residencies next door was under construction at the time, so one of the drop off areas was one-way only. Hyatt Regency Mexico City is a separate property from Hyatt Regency Mexico City Insurgentes. The former is 25 minutes away from the MEX airport. We loved the 40th floor club that gave us free breakfast every day. Food was ok, but I enjoyed the coffee and concha every morning. The fitness center on the 3rd floor was 24/7. Unfortunately the tennis and pickleball courts cost a fee to rent; the equipment also costs to rent. The pool is kinda indoor but is only open certain hours. The sauna is inside the restroom/lockers and are closed when the pool closes. They have restaurants on the lobby level, but I did not get to try them. My king room was good. The toilet flushed so vehemently. The shower had two shower heads - one was a rain shower head and one was handheld. The WiFi was good. The AC worked. Every day I heard talking and screaming from the rooms around us and their annoying children. I don't blame the hotel. I hope I can come back soon! read more

Hyatt Regency - Directory inside elevator - Hotels Near Me - Ciudad de México, DIF

I read the reviews before I came here; however I came to this location to stay in a regency suite and I had an amazing experience. The suite has a massive bedroom and living room with some of the best views of Mexico City. Unfortunately, some of those views are starting to get blocked by the construction of the new park Hyatt, which they're opening next door; however the views from the 42nd floor here are amazing. Access to the suites or to club rooms give people access to the club lounge. This was clutch as the lounge is well stocked with water and soft drinks, and they have good food (including a really decent breakfast) laid out throughout the day, and there are plenty of tables where one can take care of business/work. The vibes were amazing when I would wake up to coffee, fresh squeezed juice, freshly baked pan dulce, fruits, chilaquiles, and smoked salmon with amazing views of Chapultepec park. "Light bites in the evening" differed nightly and they included drinks (including alcohol), top class desserts, and tasty finger foods. It's saved us on nights we were too tired to go out after a full day. Service was great from staff. The only drawback is that this location can be 20-25 minutes from anywhere you'd want to go that's outside of Polanco (due to traffic that's as bad as any place I've been in the world); however, Polanco has a unique, international business district vibe that differs than a lot of Mexico City (which can be a negative or a positive, depending on what you're looking for). On weekends, there are some cool local events if you're staying here. I woke up to walk to parque Lincoln for their Saturday market. On Sunday, paseo de la reforma is closed to traffic and locals can walk or bike 12km between here and centro historico, if they desire. Overall, I had a great stay here and I think that if you're lucky to have a suite, then the experience is amazing. When Park Hyatt opens next door in late 2026 to 2027, it will take over as Hyatt's premier property in Mexico City. It will be interesting to see if the Hyatt Regency suite/club room experience will remain as a luxury destination when the park hyatt brand opens next door. Secondly, in May 2026, Hyatt's loyalty program will be changing, causing a massive devaluation of points, which will raise the cost of their rooms and suites via that method of payment. I think the Hyatt Regency suites and club rooms are an amazing way to enjoy the city; however, the cost is high, and you would have to weigh whether it is worth it for you. This said, for my stay in April 2026, it was absolutely worth it, and I will never forget the experience! read more

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In A Nutshell: -This Hyatt Regency in CDMX is pretty good. -It's not too far from many popular places. -You can call an Uber pretty easily, you just have to go outside & walk a few meters to meet on the street. -There is a lot of construction happening w/ the new Park Hyatt being built next door. -This obstructs the view from your room, so don't walk around naked w/ the curtains open or the construction workers will enjoy a show LOL. -The breakfast is really, really good. -They have a very large spread w/ many choices, it reminds me of a Vegas style buffet layout. -Finding the front desk was a little challenge, I wish they had some better signage pointing you in the right direction. -I liked the 6 or 7 elevators they had, which were very fast. -The room was very clean & spacious. -The blackout curtains are awesome. -The hotel lounge was a good place to check out & do some work or to grab a refreshment while taking in the views of CDMX since it's on the 47th floor. Overall, I think this was a good hotel to be based at, especially if you are a tourist since it's central to everything you'd want to see in the city. read more

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Superb and immediately responsive service. Warm gracious, helpful, and welcoming staff. The lobby lounge/ informal restaurant and bar is a nice place to hang out. Absolutely grand and lovely neighborhood that defines elegance in a world class city. read more

Amazing property with great customer service. The hotel is located in a safe neighborhood and walking distance to many museums. If you have lounge access, they have a wide spread of food for breakfast and dinner. read more

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Everyone! Go visit Polanco México! And stay in the Hyatt! Amazing high end community. This hotel is top notch - fantastic customer service and the restaurant is amazing! Delicious comida! read more

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Beautifully renovated with modern furnishings and breathtaking views of Paloma, Mexico City. Immaculate housekeeping, well equipped gym with sauna, multiple restaurants onsite, and great food and shopping within walking distance. read more

Hyatt Regency - View from hotel room - Hotels Near Me - Ciudad de México, DIF

If you are looking for a place to stay in D.F. (Mexico City) I recommend staying in Polanco. This location is an excellent choice since Polanco is the Beverly Hills of Mexico City. Clean, beautiful, & peaceful. We stayed on the top floor (43rd) & it was spectacular & spacious! When you stay in the higher end rooms you have access to the lounge with complementary food & beverages. The hotel has late night room service, walking distance to the auditorium for concerts & other shows, restaurants & bars just outside of the hotel, the pool is okay, & the gym is prime. I highly recommend this hotel when visiting D.F. & I can say whole heartily - you will not be disappointed. The Japanese-Mexican food restaurant downstairs was delicious! There was another restaurant that we did not try out & wish we did. read more

Stayed here for 6 nights total. Overall, a nice place to stay especially with Hyatt points, but a few things that keep it from being amazing. Pros: - Mentioned during booking this stay was during my honeymoon. They provided a bottle of champagne and some baked treats from the bakery in the lobby. It was a very nice little gift. - We had a guest of honors award from Hyatt so were able to get a room on the 38th floor higher up and get access to the lounge on 40th floor. It's a nice lounge with good views and solid breakfast and dinner snacks, but felt a bit just like being in a nice airport lounge. - You can chat with staff via WeChat which was nice and room service was generally pretty prompt in getting us stuff. - There's a 5k/10k run that meets Wednesday morning in the lobby that does a nice run around the park when things are quiet. - Rooms themselves are extremely quiet. Cons: - The hotel is massive and hosts a ton of guests. You'll run into a mixture of local professionals there for conference to people on vacation. As a result, things can get really overcrowded. For example, the gyms in the morning are absolutely packed especially in the weights area so it can be a bit difficult to actually use the space. - Location is in a pretty fancy part of Mexico City, but wouldn't necessarily say it's close to many of the exciting parts tourists would want to go to besides the park and the big fine dining restaurants (I.e. Quintonil/Pujol). I thought it was fine, but maybe not where you'd want to stay if you want to be immersed in the culture. You'll find you're ubering a lot out from this location. - Small nitpick, but one of the lights in the room seemed to keep flickering on and off. It was hard to tell if it was motion sensored, but was annoying since it was in the bathroom and wouldn't turn off until after a little while. Still, not mad at all with my stay here. It's a nice hotel especially if you have Hyatt status or book with points. Solid option, although I'm sure there are cheaper ones (if not booking by points) or nicer/fancier ones (i.e. four seasons, ritz, etc.). read more

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I usually stay at the JW Marriott in Mexico City, but the JW's rates skyrocketed recently. So I decided to try the Hyatt. Overview: Good value, clean hotel, good staff, but a bit noisy with some frustrating room quirks Arrival: arrived by Uber from the airport, very helpful doorman Checkin: efficient check Room (Room 3315): For a standard king room, spacious and properly equipped. King bed, chaise lounge, mini-coffee maker, all the normal items. Mini-refrigerator stuffed full of things for sale. I'd much prefer a usable mini-refrigerator. Bed: average bed and linens. Frustrating detail- lights behind the headboard were constantly on. I had to stuff towels behind the headboard to get any sleep. Sleep quality: The insulation between the rooms is a little thin. I could hear the neighbors "going at it" late at night as if they were in my room. Bathroom: Shower only, spacious with good lighting Housekeeping: above average Internet: used the basic wifi option that was free. Speeds were not fast. Internet speed test indicated 17.9 Mb down and 15.7 Mb up. Gym: large gym Pool: small indoor pool Restaurants on site: I had a good breakfast at Rulfo Overall value: above average value Tips: (1) There are plenty of restaurants within walking distance and Polanco is very safe. (2) There's a Sumesa grocery store about a 10 minute walk if you need anything. read more

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Fantastic stay in a fantastic hotel in a fantastic City. This hotel was our home base for our week vacation in Mexico Family with extended family. It was perfect for us. It was super comfortable, in a easily walkable neighborhood, and easy to do everything! Our rooms were wonderful, clean, comfortable beds, huge bathrooms, and abeautiful view! Staff was helpful. The indoor pool was a good size, warm temperature, and nicely bright! A really great pool! We were glad to swim most days after exploring! This hotel was surprisingly family friendly because it felt super fancy! We travleed with grandparents, an adult sibbling, and 2 parents with a 6 year old. Everyone was happy here and everyone had a great time in Mexico City. If you can keep an 80 year old and a 6 year old, you can probably keep anyone happy. We paid extra to be on the Club Floors (to use the Club lounge) and that was well worth it. We had the breakfast in the Club lounge everyday, and it was fantastic every day. Tons of choices: lots of fresh fruit, multiple flavors of yogurt plus toppings, oatmeal, multiple bread/roll options, chilaquiles, guacamole and chips, scrambled eggs, hard boiled eggs, meat and cheese options, salad, vegetables and refried beans, some kind breakfast sausage and potatoes. Fantastic breakfasts. We also ate dinner at the Club lounge most evenings: usually 1 kind of meat, multiple options of small sandwiches, multiple cooked vegetables, a couple of salads, some type of pasta, multiple bread options, usually 3 delicous looking deserts (I always picked the chocolcate one and it was always one of the best deserts I've ever eaten). The hotel is a couple of blocks from the Auditorio subway stop, and easy to find from the stop. We walked to the Chapultapec Zoo, and walked to a fair amount of the park (it's an ENORMOUS park). There are several restaurants in the lobby. The gym looked big and nice (some day I'll go to the gym while on vacation). The tennis courts looked great! Small annoying things: Mini-bar: The small fridge was stuffed full of things for sale. I'd much prefer a usable mini-refrigerator. We crammed in our small containers of leftovers, but it wasn't easy. Elevator needs room Key: I think this might be a Hyatt Regency thing. But it's annoying to tap your room card for your floor every time you use the elevator. The blanket was thin, and pillows were super thin. I kept forgetting to ask for more. Overall we had a great stay. My 6 year old declared a few days in that we should come here every year, and stay in the same hotel. read more

This review comes well after my stay (May 2022), however, it is still worth a go. I am planning on going back to Mexico City and I would most definitely stay at this location again. Let's start with the positives - in one of the city's nicer areas, it was very walkable and my hubbs and I were able to walk most places in the neighborhood. We walked to a local wine shop, dinner a couple of nights and there was even a mobile Covid testing clinic, literally steps from the entrance. We stayed on one of the upper floors (20s) and I you see from my pics, we had a great northwest facing view of the neighborhood. Neighborhood: Starbucks, a less-than stellar Mexican restaurant across the street (Karisma), quaint wine shops, farmacia, cafes, art galleries, quickie marts Check-In: For those Americans scared to go to Mexico City because of the language barriers, no worries, there were bilingual front desk staff. I was also happy that they were willing to change a few of my higher denomination bills. Room: The room was relatively spacious - king bed, two nightstands, small desk, TV, drawers and decent sized closet. The restroom had a great enclosed shower and great lighting. Room Service: Room service prices were not that bad - hubbs and I ordered a hamburger and other random snacks and surprisingly, the bill was not super crazy. We bought a bottle of bubbly locally and we were even given a large ice bucket to chill it down. Gym: The great thing about this hotel was the extensive spa/gym level - it opened early and being vacation, many there was multiple (about 20) pieces of cardio equipment, many free weights and several weight machines. There was a dry sauna and plenty of lockers to house all of your things. Showers were limited, but no worries - go upstairs to your room and shower. Transportation: We easily called cabs, Ubers and a Tesla-rideshare company to the hotel - luckily, the hotel was located relatively close to where we wanted to go and all rides were very reasonable Service/Housekeeping: Housekeeping was always on point and in fact, we never really saw the cleaning staff, yet everything was very tidy - this is the mark of a well-oiled machine Complaints: Our room was located at the end of the hall and apparently right next to the service elevator - aaarrggghhh! This was a noisy annoyance but I don't think this completely dismisses their other pluses read more

Really great, top-notch hotel in Polanco. The location may be a bit removed from the typical touristy activities, but it is a great place to stay to feel immersed in CDMX living. The area is very walkable. Rooms are quite large and very comfortable with all the lovely amenities that come with a 5-star hotel. Staff is top notch and there to meet your every need, plus more. Several really nice restaurants and cafes in the lobby to utilize as well. read more

We stayed here on the 35th floor for 3 nights over Memorial weekend.  Our room had a great view of the city and included access to the lounge on the 40th floor. It is perfect for breakfast before our sightseeing each day and also to relax with drinks and snacks when we get back. There's this small concha buttery bread you must get if you have breakfast here.  The only downside in our room was the blanket is very thin and our soap pump did not work in the shower.  Couple times we called the front desk they were busy and did not answer the phone. Eventually we received the extra blanket and another bar soap delivered.  Polanco is situated in a very nice area, I saw William Sonoma, JW Marriott and the W Hotel nearby.  However I did not see a 7-11 or Oxxo convenience stores until we ventured further out into the city. Since I'm a Hyatt member I was able to request late check out till 2pm on the last day. However since our flight home was so late, I requested till 4pm for an additional $60 USD.  The hotel is about a 10 mins walk to the Chapultepec Park and the Anthropology Museum. Overall I would stay here again. read more

Hyatt Regency - Concha bread at the lounge - Hotels Near Me - Ciudad de México, DIF

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Great gym. A little bust in the mornings but mostly empty in the evenings there's a machine for every muscle. Plus there's an indoor pool. read more

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Location, location, location. Just steps away from Chapultepec Park and the Polanco neighborhood. All within walking distance. This hotel surpassed expectations on all levels. The rooms were modern, spacious and with plenty of natural light. Housekeeping was spot on. Service everywhere in the hotel was friendly and helpful. Shout out to the concierge, particularly Raymundo, for the excellent service before and during our stay. There is a bakery/cafe that makes lovely coffee and has beautiful baked goods, as well as snacks and other items for purchase. There are several restaurants, including a casual bar/restaurant in the open lobby that is very inviting. I would definitely stay here again and recommend it highly. read more

Good hotel. But the staff downstairs were not too helpful with suggestions for activities. We stayed at this hotel for 9 days. We are Hyatt Globalist but the staff did not provide us with good costumer service read more

The staff were excellent very attentive, thorough, and helpful. The Japanese restaurant and the breakfast brunch Rulfi were fantastic. I was disappointed by the pool and the bathing area one floor above - not as nice and well kept as the rest of the property . Definitely feels like an after thought and could use renovating. I got the deep tissue massage at the spa. As someone who gets massages regularly I can definitely say it was not a deep tissue massage. It was more like a session of oil rubbing. Also it included rubbing oil on my face which I was not expecting . I was very disappointed . read more

Having stayed here now several times, I must say there is such a wide palatial lobby of great bold & modern design with the most kind bartender Eric who made sure our Aqua De Ramchos De Tejas were made superb and his warmth and kindness was awesome! The Concierge or Regency Room on the 40th floor became our home and was so happy to rest, journal and read here. The rooms are quiet, bedding great and the shower is therapeutic. We loved our stays here and will be back in the new year. read more

We are Hyatt Globalists so our experience may be a little different than others. This was our second visit to this hotel. We were booked into a suite on the 10th floor. Upon entering our suite we were impressed with the beautiful design, layout, lighting, and color scheme. The bathroom was very large and luxurious. The king size bed was very comfortable as were the pillows and bedding. The suite was spotless and housekeeping excellent. The Regency Club Room had excellent service and breakfast and cocktail/dinner items to choose from. One of the best of all the Hyatt Regency Clubs we have been to. Service was excellent here as well. Overall this hotel is 5 star. An excellent experience. read more

Stayed here for 10 days. It was a long work trip. Room was clean, Property was classy, staff was helpful throughout my stay. There are 3 restaurants on site, the primary in the lobby is delicious. Good breakfast, tacos for dinner, etc. The teppan restaurant was pricey and food was flavorless. Certainly a 3 star experience, however it is nice to be able to walk to my room from a dinner so that means something to me :) The staff sorted me out with a taxi all 10 days too/from work and they were fast. Great job concierge, very impressed with that concierge staff. 4 star and the location is good as well. It was approximate 12-15 miles from the Mexico City airport, which is nice. read more

I have had multiple issues!! 1) hair in the shower in my first room before they moved me. 2) asked for a wine bottle opener one hour later called back and they finally brought one. 3) asked for the mini fridge to be opened so I could store left over fish 45 minutes later called back, still waiting!!! Would not recommend read more

Located in the Polanco neighborhood in Mexico City. Polanco is said to be a safe area, some consider it "posh". The hotel is in walking distance to lots of restaurants, bars, and attractions like Chalputepec. CDMX also has Uber. It's a nice business hotel. It wasn't very warm and inviting but had all the standard amenities .. No upgrade for the Globalist. *room key needed to operate the elevators As the stay progressed, I'd come across more staff or became familiar with others and it became more likeable. For the first couple of days, not so much. read more

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Booked this hotel for 4 nights and it is very convenient. It's in the Polanco area and is near the bosque/forest park, the anthropology museum, and a lot of restaurants! We got a room w a king size bed and w the added breakfast. the amenities are great, which includes the gym and sauna (pool is closed for a couple weeks). Room comes w the usual standard things (like minimal toiletries, hair dryer, towels, etc.). The breakfast is a buffet style in the lobby area on the first floor. It has a Mexican style section, standard continental breakfast section, cereals, breads and pastries, fruits and fresh juices, and cured meats and veggies section. Quite pleased w getting this added to our room and we thought it was worth it. We also had a lovely view of the City from our room. :) Overall, very happy w the service and how clean everything was! read more

Short stay at the Hyatt Regency in DF but really loved staying here. The hotel is well located and super safe. Everything was really luxurious. Rooms super clean and well equipped. Would definitely stay again. This hotel also has several Restaurants on premise. We had dinner at the Japanese one. All dishes were ordered were truly delicious. I dont remember exactly, but we had many (made our own sampler). Definitely check it out! Overall. A great place to stay when visiting Mexico City. Polanco area is really nice and worth hanging out. Great bars and places to eat. Travel safe ! read more

Hyatt Regency - Hotels Near Me - Ciudad de México, DIF

We booked 2 nights here during our stay in Mexico City. We didn't know what to expect but we were both very happy with our stay here! It's located in the Polanco area, which already is a very nice area in general. It's close to other hotels like the Intercontinental. and we didn't have much trouble finding restaurants closeby. It's also walking distance to the park and anthropology museum. Or short uber rides to everywhere else we wanted to go to. I was only able to take advantage of the gym once, but it was really spacious and surrounded a big pool. The long side was occupied by weights/lifting equipment. The short side had all the cardio equipment. It was bigger than the gym at St. Regis! Their lobby is nice and openly lit, and they have a cute little bakery with REALLY delicious looking pastries!!! If we weren't planning to eat alll day, i definitely would have taken one for the road. Overall we had a great stay at this hotel, so if you're looking for something nice, clean, and don't expect extras like turn down service.. I'd highly recommend staying here! read more

I would not place this Hyatt Regency in the 5 star hotel category. We stayed at the St Regis Mexico City a little while ago and that's what I expect when you attach all these stars to your title. So what's good ? Very nice lobby, amazing customer service, very safe location, super comfy soaking tub with bubble bath products. What's average? The room looks like any other room found in a standard Marriott or Hyatt without the regency title. I didn't even take a picture of it because it was so forgettable. Same can be said for the pool area and the deck and the spa. No turndown service and nothing extraordinary to report besides that. read more

Excellent hotel with very nice pool, spa and sauna and rooms are well appointed with very good staff. Highly recommend this hotel if you plan to stay in Polanco. read more

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There are three hotels in Polanco that is called the three American chain hotels collectively. Hyatt Regency being one of them. You should consider booking it here if you want your stay to be centrally located in the poshest neighborhood, walk to everything, from museums to parks to pubs to shopping to anything in between. I really enjoyed their club level access for breakfast, snack, dinner type of snack and drink options. The view is nice. The rooms are comfortable and you can get early check in if you are a diamond member. We checked in at 9 am. I also liked their spa and fitness facility, the indoor pool opened until 10 and is quite lovely to use. It's on the large side, but if you are on the club level, you can call the concierge and they have this butler service where the concierge come to your room and help you map out your activities, and also bring boarding pass back to your room after you sent it to their printer. Endless dining options in Polanco. Not surprisingly, it's filled with expats and foreigners in the evenings. Which makes it easy, especially your Spanish ends with Hola. read more

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My husband and I spent four nights at the Hyatt Regency during a recent trip to Mexico City. It was a reasonably inexpensive hotel--we booked with points, and it cost 12,000 a night--but I guess Mexico City hotels are generally good deals for American travelers. We used my mom's Hyatt Globalist status, hoping we'd get some kind of upgrade (I think that status means an automatic upgrade as long as it's available). I guess this is a popular hotel because we were told there were zero suites open. It was a perfectly serviceable Hyatt, a big business hotel in Polanco. Location was convenient, and service was good. I especially appreciated one dude on the club level who helped me figure out tourist things to do, even though he wasn't technically a concierge. We had access to this club, where breakfast and snacks were included. It was always a little sad and empty, but there was a great view of the city. Our room was small and bland, the kind of room that starts to feel depressing if you stay in it for too long. The bathroom was tiny, and the bed wasn't exactly uncomfortable, but we did wake up with sore backs every morning. We're planning to come back to Mexico City, and I don't know that I'd stay at the Hyatt Regency again. I didn't hate it, but I'd probably rather take my chances somewhere else. read more

We stayed here for one night and had a wonderful time. Those hotel is beautiful and service was above and beyond. We arrived to the hotel a couple hours before check in but they allowed us to check in early. Check in went quickly and smoothly. The room had a beautiful view of the park (chalputepec). The room was spacious and the bed was very comfortable. While I was here, I checked out the gym. For a Saturday morning before 7am, there were quite a few people there. There was plenty of equipment and very clean. There's also a sauna, beautiful pool, and solarium. The location is great. On Friday night, we had reservations for Dulce patria. It was a short walk and felt very safe. There is plenty to do in the area- shops, bars, restaurants, and the park. What really made my stay is the service. Right before check out, I got a splinter in my finger and I didn't have any tweezers. My husband asked someone at the front desk if they had tweezers we could borrow and explained the situation. A few minutes later, a lady came out with tweezers and bandaids and took care of me- got the splinter right out for me. Overall a lovely experience and would definitely recommend this hotel. read more

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Our room stank of cigarette smoke, we called lobby twice as soon as we got to our room to ask to change rooms, no answer and no call back. We asked for an extra blanket when we were going to sleep because the room was cold and they were out of extra blankets. $360 per night after taxes and fees for a cold room that smells like cigarettes and a thin blanket read more

I stayed here for three nights last week while in town for a wedding. It was my first time in Mexico City and I was a female traveling alone so I followed the advice of the bride and stayed in Polanco, the safest (although most sterile) part of the city. I usually prefer to stay in trendier areas with newer, boutique hotels; however, I played it safe for this trip. The area is the "Beverly Hills of DF." It's not as ritzy as BH but it was pretty safe, and many great restaurants and bars were close by. I asked to be upgraded to a better room if available for Hyatt passport members but I think the request got lost in translation as she the lady who checked me in didn't upgrade me (or provide a reason why). I ended up in room 1510, which was a pretty basic room. It was a typical Hyatt room (I seem to end up at Hyatts when I am on business trips, although this was a mix of business and pleasure). The decor was kind of blah, and the bathroom just looks dated. They really need a refresh at this point. The internet was also so slow that it was painful, and I was forced to buy the daily package just to get me phone to work. Service was good but not as attentive as one would expect at a 5-star hotel (which I also don't agree with as it is more of a 4-4.5 star hotel, really). When I was by the solarium, there were no waiters around that I had to walk to the front of the gym to use their phone to phone-in a food order. It was a good hotel for my specific stay as I felt safe and secure; however, I would probably venture out and stay at another place next time. read more

Room Room 1101 is directly adjacent to the lifts, but I was pleasantly surprised to find the room completely quiet. The view is of the sun deck. The beds are twin beds, which actually were not as bad as anticipated. While they skimped on space in the bedroom the bathroom was spacious. The tub was large and at 6" tall I could sit and fully extend my legs in the bath / shower combo. Lighting controls for the whole room were conveniently located on a control panel next to the bed and the bathroom provided a lamp option in addition to the overheads which is nice. Public Spaces There is an indoor pool. There is not hot tub. There is an outdoor sun deck. The lobby was massive and busy with people eating and working. Overall I think the hotel is a fine place to sleep. What I felt was lacking was personalized attentive service and a warm welcome. The check in process was longer than necessary, very transactional and instead of being offered a free upgrade as an elite member I was given a sales pitch for a paid upgrade. Overall, while there was no wait to check in, the process took too long. Comparing neighboring hotels, I much preferred the room, elite recognition and service at the JW Marriott just two doors down. Location This hotel is in the Polanco neighborhood which is a business district and had a quieter more suburban feel to it. It's a quick Uber ride to many attractions though and a short walk to anything in Chapultepec Park. On its own Polanco is not a boring neighborhood with safe running routes and streets of great bars and restaurants all in walking distance. There is shopping as well in walking distance. read more

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Sometimes you're in the mood for a petite and smartly decorated boutique hotel experience, and other times, you're looking for a trusty thing like the Hyatt. The Mexico City Hyatt is my new favorite place to stay. Sure the rooms have that executive hotel feel instead of the models-stay-here kinda vibe, but I love the location, cleanliness, amenities, and gorgeous lobby. Situated in Polanco, a lush and glamorous neighborhood, this Hyatt features some of the best service. I grogily walked in at 9am after surviving a red eye and they were quick in pulling up my reservation and showing me up to my room. None of that having to sleep in the lobby until the official check-in time. Score. Then, to kick off those sleepy blues, I explored the gym. The facilities were already better than the gym I pay for back home in São Paulo. All the equipment is new and the space itself is absolutely huge. There's tons of weight machines (all really clean), a line of LifeFitness treadmills, a handful of spinning bikes and ample room for stretching. This fitness center alone will keep me coming back to this Hyatt. Apparently, this is only the temporary fitness center (imagine that) as they're renovating the swimming pool, sauna, steam rooms, tennis courts and changing rooms. This hotel is perfect for a weary business traveler who's simply looking for everything packed into one (restaurants, fitness, pool, nice room, location). Yep, can't go wrong with this choice. read more

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Well, visiting kots off hotels this is one if the best so far. Great room. Bootjes a twin but did get up on request a king on the 32th floor. Very friendly staff, givin great service with a small. Roomservice is also great. The restaurants are also very good. It is a safe area and thats unique for Mexico City. Did enjoy this hotel a lot, a huge lot. read more

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Excellent hotel - good location, good rooms, good view, really great breakfast (their mocha croissant is one of the most delicious croissants I have ever had), decent amenities. The only underperformance for me was the tennis court - the surface was really awkward (I couldn't tell if it's some turf with sand on it or what). Would stay here again if I were to revisit. read more

This is one of my favorite Hyatt's and definitely the best place I've stayed in Mexico City. The Hotel was formerly a Nikko, hence the quality is nice. There's an InterContinental, Marriott and W in the same touristy block of Polanco. The hotel features an excellent 5 star fitness center. The fitness center has about 20-25 machines, free weights, an indoor pool and a tennis court, in addition to a spa, massage area and everything you'd expect. There are at least 3 restaurants on the main floor along with a great candy store, art gallery and wonderful coffee shop/bakery. The Club on the 40th Floor for Diamond members is great. The breakfasts are hit and miss, but the early evening snacks are always a hit. The service is impeccable. They will help you navigate, check you in, shine your shoes and iron your wrinkled clothes, plus make reservations! The front desk of this Hyatt is a zoo and they seem to be in perpetual training mode. However, you are able to skip this step and check in/out on the 40th floor if needed. I've stayed here 14 times in less than 1 year due to great service! read more

I stayed here over a weekend getaway to Mexico City. The hotel is a typical Hyatt Regency: Good service, nice, inoffensive, maybe a little austere but clean rooms. The Polanco neighborhood is super nice. There is a very nice park right across the street from the hotel to walk around in if the weather is nice. Other nice hotels (and their dining establishments) are within convenient walking distance. Chapultepec Park is a short walk away. There are cabs usually right outside the hotel. The several Ubers we got arrived within 5 minutes. I am a Hyatt Globalist but didn't get any upgrades during check-in. We were given a regular room and told we would be moved to a club level room the next day since every other room with a king bed was taken. The room we got was a bit old. The electronics and the shower were outdated. The next day, the room we were moved to on the club level had updated stuff so I'm guessing the hotel is in the process of a phased upgrade. As a Globalist I got complimentary access to the Club Lounge. The lounge is great! There was a good spread for breakfast, evening snacks and nigh time snacks everyday. There is an open bar from 11am to 11pm with a variety of wines and liquors Overall our stay was pleasant and uneventful. Most of the staff is bilingual if you can only manage English like me. Everyone we interacted with was very nice. read more