I have never been more shocked by a yelp rating! Let me say I wholeheartedly disagree with the…read morecurrent status being three stars only. This was THE BEST hotel stay I had while visiting Switzerland! First things, I booked a single room and was shocked when I walked in to find a queen sized bed. This is really an upgrade from what most other hotels provide to single room bookings. Yes, it was small but well laid out. All the comforts and toiletries were provided. Toothbrush, toothpaste, razors, slippers and so much more. Plus, the bed was insanely comfortable AND the room had great AC. I also loved that they provided a mini fridge and left a cold water everyday. That was a nice little touch. I suppose the only minor issue was the shower/bath tub situation. It was setup rather awkwardly but nothing that couldn't be managed. It wasn't issue enough for me to remove a star! But just a heads up. If you are very tall or have mobility issues, the shower/tub could be a challenge. Otherwise the bathroom was very large and easy to move about in. Other perks here would be the excellent breakfast, onsite restaurant providing guests with a discount, and complimentary bus pass for Interlaken zones. The staff were helpful and kind. I will definitely stay again during my next visit to Interlaken.

We stopped in here for dinner while I'm vacation for the fondue and dual outdoor space. The cheese…read morefondue was fantastic with small one sized bread squares and potatoes. The tomato soup was another two levels higher though! The best I've ever had. It tasted like eating pizza sauce to me...but I LOVE red sauce so understand the source. The service however was something to be desired. I asked the waiter to explain the fondue choices and I got a haughty response and felt like he was put upon. This could've been the European way, but I didn't feel like a customer. After the food he didn't come back to check on us. Again, could just be the European way. Highly recommended for the food and outdoor seating behind the glass or by the street.

Loved our stay at this hotel! So very cozy and the staff were so fantastic!…read more It's located about 5 minutes from the train station; bit a bad walk even when we had white out conditions. Easy walk from the town and the other station for the tram to the valley. Breakfast was included with our stay and the spread was impressive. Also, there is a spout right outside the front door for fresh alpine water! Truly is the most delicious water ever. Will definitely stay here again when we visit! Highly recommend it!

I and (6) traveling companions stayed at this hotel in Aug of 2023. There were good and bad aspects…read moreof the visit. As an engineer, I'm always focused on what can be improved so let's begin with the bad list: (1) No lift or elevator so if you're elderly, handicapped, or injured it won't be much fun. (2) There's no air conditioning so our room was uncomfortable in the 81°F temperature. There are no fans in the rooms and no window screens to keep bugs out so there aren't many options out there to stay cool. (3) The 220 volt switches that controlled the light fixture and exhaust fan in the bathroom were located within the shower stall. There's no planet in our solar system where that would be considered safe as these are not GFCI protected circuits. (4) Some of the 220 volt receptacles in our room had wall plates that would spin which made it difficult to plug into. (5) The filter on our bathroom exhaust fan revealed a lack of maintenance. (6) My room included a chain smoker on the next balcony over so I was unable to enjoy any time on the balcony. There were good things too but just not enough to elevate us out of the 2-star rating: (1) The views from the mountain side were stunning but we mainly have God to thank for that rather than the hotel. (2) The bacon cheeseburgers in the restaurant were very good although expensive. (3) The staff were kind, friendly, helpful, and skilled.

Here's a version that feels more direct, more personal, and less polished-for-brochure:…read more I stay in a lot of luxury hotels around the world. Asia, the Middle East, Europe, the US. Enough that I think I have a pretty good barometer for what is genuinely five-star and what is just marketed that way. Victoria Jungfrau in Interlaken is the real thing. What stood out wasn't one flashy moment. It was the consistency and attention to detail from every single member of staff I interacted with. That kind of alignment doesn't happen by accident. It reflects culture and leadership. There's something here that feels like old-school European excellence in hospitality. Service that is confident, calm, precise, and not overly theatrical. It feels intentional. Lara at reception was excellent. Professional, efficient, and warm without being overdone. Check-in was smooth and polished, but never stiff. Chantal at concierge was exceptional. She noticed me every time I walked into the hotel. Not occasionally. Every time. She remembered what she had arranged, followed up naturally, and clearly paid attention. That level of detail is rare, even at top-tier properties. It made a difference. I genuinely felt that she wanted my experience in Interlaken to be great, not just adequate. In a world where many luxury hotels rely on branding and design to carry the experience, Victoria Jungfrau delivers through people. That's harder to manufacture. And it shows.

Beautiful hotel in an amazing location. It was amazing to see the skydivers come into the open…read morefield day and we had absolutely incredible views

Best hotel in the world. We've been everywhere and this hotel went so far above and beyond it's…read moreworthy of this review. From the months leading up to our stay to our initial steps into Grindlewald from the train station they thought of every way possible to make our stay extraordinary. We were there from Christmas Eve through the 30th and had the most magical Christmas. They brought a mini Christmas tree up to our room upon request so we could have an authentic Christmas morning with our kids. Staff reached out months prior to find out our son's names and then Father Christmas himself handed out personalized gifts to every child using their full names at a Christmas gathering. Even for the adults was a once in a lifetime experience. Skiing from this hotel location is a Breeze. Couldn't be a better location. The views are incredible. The pool table was one of the huge highlights of our stay. Food is amazing. Breakfast easy and divine. Can't say enough. You meet the owners and their family. You feel the love and care they put into the place. We've told everyone it's a place you must visit!

Amazing service and extremely child friendly! We were jet lagged our first morning and missed…read morebreakfast, and they put together a tray of cheese, bread and fruits so my son wouldn't lose his mind before we went out to hike. 10/10. Highly recommend if traveling with kids! Stayed for four nights and found the train station proximity extremely convenient. Also, the heated bathroom floors were to die for. Looks like the place has been recently updated.

Hotel Schönegg is the definition of lipstick on a pig. It charges luxury prices, but the experience…read morenever came close to feeling luxurious. The breakfast buffet was genuinely excellent and was easily the best part of the stay. Unfortunately, that's where the compliments end. The staff were about as warm and comforting as a splinter under a toenail. Every interaction felt like we were inconveniencing them simply by being guests. Hospitality should make you feel welcome; here, it felt like they couldn't wait for us to leave. As for Wengen itself, it's undeniably beautiful. The mountain scenery is spectacular. But beneath the postcard views is an overcrowded, overpriced destination packed with tourists. After experiencing it firsthand, I don't understand the hype. Between the inflated prices and the lackluster service, it's simply not a place I'd spend my money on again. The scenery earns five stars. The overall experience does not. I won't be returning.

A fantastic experience. Superb customer service. Incredible location and view of the Alps…read more Our room and the whole place was spotless. Onsite restaurant was surprisingly great. Still remember a delicious smoked mashed potatoe side dish with beautifully prepared pork chop. Great breakfast spread with awesome local bread selection.

Everything about our stay at Hotel Eiger was first class. The mountain view was extraordinary,…read moreprobably the best view I've ever had from a hotel. The food and drinks were so good that we only wanted to eat our meals at Hotel Eiger. That's super rare for me as I usually like to sample different restaurants. But the meals were just so good that I couldn't imagine getting a better meal elsewhere. The beef entrecôte with béarnaise sauce was my favorite meal of our entire Swiss vacation. The Schwarz Mönch beer was available and was as delicious as everyone said it would be. And the fresh orange juice machine was so fun during breakfast and made the best juice.

Welp, we didn't stay here but we sure ate here. It was our first night in Murren. I wanted to try…read morethis place out. Again, like this was an experience of a lifetime and OMG wow. The service was great, the view was incredible, and the food. WOW. We had the prawns to start, and their bread was amazing. I mean this place was crazy delicious. We had a mushroom ravioli that was out of this world, and a diablo chicken. I mean all this was so delicious and just fantastic. We did have something for dessert, but I don't have the photo for it. It was probably delicious as well. I would love to come back and check this out during the winter time. The patio was the best way to finish out our meal. See photos for some of what we ate. :)

We had a pleasant 3-night stay in a remodeled jungfrau view room on the third floor. We had all the…read moremodern conveniences with an amazing new bathroom -great tile-and rain shower (more like a monsoon shower! Heavenly). The room was spacious and had a small balcony and was VERY quiet. Even though the train tracks pass just outside there really wasn't any noise to disturb sleep. Beds are comfortable and there was fantastic AC (I like it cool at night). While breakfast is included it wasn't anything special and they are overly focused on food waste (I think) as the plated on the buffet have only 4-6 servings of an item so if you arrive at the wrong time, like we did the first morning, there is very little food left. While they do refresh things, the single attendant is also taking orders for coffee as well as checking room numbers. Given that so many people are off early to hike- this system isn't the best. Despite this inconvenience I'd definitely stay here again in a remodeled room. The staff were friendly and super helpful. And HUGE plus is the location, just a 4 min straight shot walk to Interlaken WEST station which connects you in 5 minutes to the transit hub of OST.

First time staying in Interlaken and thought this hotel was great. Perfect location and had a great…read moreview of the river from my guest room. The room was very clean and the front desk girl was super helpful and friendly. Highly recommend anybody on a budget and looking for a great stay in Interlaken.

This place was one of the highest rated hotels on booking.com in Murren and it definitely did not…read moredisappoint! While it's a "hotel" it felt more like a very high quality, homey, and personable BnB. We booked the suite (would've fit 2 adults and 2 kids) because we decided last minute (3 days) to do an ad hoc trip to Murren due to great recommendations from friends and coworkers. It was a bit pricy but we bit the bullet because it was just so highly rated. First, the staff at the hotel were just so incredibly nice and friendly! She noticed we were only 2 people and offered to just lock the door to the room with the bunk beds and give us a cheaper rate! She also walked us through what was in the area, and gave us great trail recommendations (we went on the one she suggested and it was exactly what we were looking for). The room itself (at least the suite) looked like an apartment - when you enter there's a small hallway with a bathroom on the right, a few steps later the main bedroom is on the left, with a second bedroom with what I assume are the bunk bed on the right (we couldn't confirm since it was locked). Everything was beautifully decorated, pristine, spacious and just perfect. Connected to the master bedroom is a small balcony - and WOW! The views were absolutely spectacular. It felt unreal - from the trees, to the vast mountains in the distance that varied from green terrains to snowy white. There's also a small restaurant downstairs ran by the same owners as the hotel serving homemade Swiss food that was easily the best restaurant food we've had this entire trip (but that's for another review :P). They also served continental breakfast which was a blend of amazing pastries, fresh fruits, juices, cured meats, cereals and more. I love love LOVE this place and only wish we could've stayed longer. If you're in Murren this is definitely the place to stay at!