This is a terrific hotel. It's not fancy but it absolutely nails the basics. Great location Friendly staff Prompt housekeeping Extremely comfortable Four Seasons-level bedding Elite breakfast/lobby snack program Highest recommendation! read more

Spacious! But I definitely saw a mouse trap in the lobby. I know it's normal being we are in nyc. read more

Hotel Giraffe - Hotels Near Me - New York, New York

See all

Leaving Hotel Giraffe was like leaving a good friend's house--a place where you're comfortable and welcome, and when it's time to go, you're already planning your return. We couldn't have been better located in Midtown within easy walking distance (2-20 minutes, depending on your fitness and level of tolerance for a 100-degree heat wave) of subway stations, the best bagel I've ever had (Bagel & Shmear), Chelsea, Broadway, Midtown ferry, Greenwich Village, and Central Park. The staff were genuinely friendly and accommodating to the point we were showing each other pictures of our daily adventures. Our standard double room with a balcony was spacious (relative to other rooms I've been in), immaculately cleaned each day, and air conditioned! The continental breakfast and counter of fruit, coffee, water, and Clif and Loacker bars were convenient and well-stocked. The lobby seating is plentiful and arranged for groups of different sizes to sit for a spell over breakfast or a snack. Unfortunately, it was either raining or too darn hot to use our balcony or visit the rooftop garden. Another time, I hope. I regret that I couldn't give the Giraffe the full 5 stars, but the room lacked a few features that are standard these days: * no fan in the bathroom (making it a sauna after a shower or a bit funky after a bowel movement--not ideal in a heat wave) (travel tip: lighting a match cuts the odor immediately) * no refrigerator (a challenge for keeping water cold and leftovers edible in a heat wave), but available on request; and * no charging ports, which was more noticeable to us because the number of electric outlets were limited. Apparently they are planning renovations, so I'll be back, and maybe I can give the Giraffe the 5 stars it deserves, especially since the rates and fees are comparable to other Big Apple accommodations. read more

Hotel Giraffe - Continental breakfast and snack bar - Hotels Near Me - New York, New York

See all

The Hotel Giraffe is where I always stay when I visit NYC. It's a small "boutique" hotel. The rooms are clean, well appointed, and spacious. The location is convenient, quiet, and the staff wonderfully pleasant, professional, and helpful. There is a breakfast buffet and a nice outdoor space on the top floor. What more could one want? I only worry it could become a little too popular. read more

Sadly, I often have crappy hotel experiences in Manhattan when my hotel is booked by the company travel desk. Picking a good hotel and a reasonable price is tricky here! But on this trip I lucked out. I'm sure the management upgrade to the King/Balcony Suite has something to do with it, but I'll be nudging my travel desk to book me here more often on future trips to Manhattan. read more

Great place to stay in Midtown. Staff is very kind and breakfast in the morning is convienent. Suites are nice to have extra space, especially if you have a lot of luggage. Rooftop area is a great place to chill. No bar or anything, just a nice outdoor area read more

We were excited to spend a few days in NYC after Christmas. Booked a 2 queen room with balcony. Rooms were a nice size and clean. Breakfast was great and staff was wonderful each morning. The snacks and coffee/tea all day was a plus. We did haven't wait till 4 pm on the day of check in and were sitting around in the lobby from 2 pm as we had arrived early. You do need to request a coffee maker and refrigerator for the room if needed. We were able to leave our luggage at hotel after checking out to explore the city before we left. The staff was very accommodating. Room service is available from the adjacent restaurant- we only ordered dessert which was delicious! We would stay here again! read more

Attentive and thoughtful staff Early check in and late check out! In a great neighborhood close to the park and great restaurants and bars.. easy walk downtown read more

Have stayed at the Giraffe at least half a dozen times and can't believe I have never left a review. Great location in Murray Hill right on the 6-line, nice rooms, breakfast bar and snacks through the day and a helpful concierge -- all at a reasonable (for NYC) price. read more

Excellent accommodations and location, with doorman. We walked to Starbucks and also all around d Madison Park, which is a lovely park 2 blocks away. Each morning the hotel has complimentary coffee, lattes, cappuccino, espressos, hard boiled eggs, delicious bagels with butter or cream cheese, cereals, bananas, fresh 100% orange juice, oranges , apples , water with fresh lemon -- pastries and in the evening snacks. Hotel room 804 was nice and spacious, we were very pleased HIGHLY ENJOYED AND HIGHLY RECOMMEND read more

See all

Really had a great stay here. The hotel is located in the flatiron area of Manhattan with a lot of things to do and eat. There are a lot of good restaurants nearby and a nice little park. First time I have stayed in this area of NYC and was not disappointed. The hotel itself is pretty awesome. The staff are all very friendly and helpful. They were super nice and really did go above and beyond our expectations. Our room was pretty big for a room in NYC. The bed was a queen size bed. The room had a desk and chair and another chair with an ottoman. The bathroom was a decent size. I did not feel cramped but can't say more than one person could be in there. The room was cleaned everyday which we really appreciated. They also gave 2 water bottle every day. In the lobby they would serve breakfast and keep small snacks out the whole day. For breakfast they had boiled eggs, yogurt, pastries and croissants. They even had a barista making coffees. Rest of the day they had put out cliff bars and scones and other yummy snacks. The price for the room was great. Overall really happy with our stay here and would stay here again!! read more

Great stay, friendly staff. would visit again. location was perfect for where we needed to be. plenty of restaurants and bars nearby.

This had to be one of the most pleasant hotel experiences I've ever had. Hotel Giraffe is located in one of the greatest parts of the city. I say this because I went to Baruch College, and I know this area fairly well. Much of it has changed with a lot of new businesses and has updated quite a bit since it's been a while since I've been in school, but the area is still amazing. Right upon walking in, I was greeted with the door opening for me. Check in was a breeze, and I was given my room promptly. I was surprised at how small the floors were, but the rooms were super spacious. My room also had a balcony which was so cool. There's also fitness area, that you can enjoy. Being that this was a mini vacation/business trip for me, I wasn't able to partake in any of the amenities except a good nights rest. The staff was quite wonderful and the lobby is spacious and has awesome refreshments (Joe's Chips for the win). Can't wait for my next stay here! read more

Cool hotel, good spot. Breakfast (and coffee) in the lobby every morning. My only issue with this hotel is there was not coffee option in the room. You have to wait until breakfast at 7am and go down to the lobby. I need coffee the minute I wake up so I struggled with this. Otherwise a great hotel, though. read more

Great location! Great staff, good size rooms and good size bathrooms. The breakfast and snacks were a plus.

Hotel Giraffe is a sweet hotel tucked away from the busy streets and yet it's close to everything you need to see/visit. Communication with them was awesome, they kindly upgraded/approved our request for 2 queen beds within 24 hours of our arrival. The lobby offers snacks and refreshments complimentary and their rooftop bar is a great amenity! Everyone we encountered was so kind and helpful, always offering their assistance. The rooms and bathroom were comfortable and spacious, not to mention quiet! Especially given that our room face a busy intersection, we slept great at night and noise was not an issue. I would definitely come back the next time I'm in town. read more

I love this hotel! I have never been able to sleep while traveling--all night I usually lie awake and toss and turn. For some unknown reason, I slept like a baby at Hotel Giraffe. Every single night. We had a balcony room and we enjoyed having the door open during the day to hear the city sounds and get fresh air. The hotel has a homey feel to it, right down to the books and live potted plants in our room. The day we arrived the bellhop/doorman gave us some excellent restaurant recommendations for restaurants within walking distance of the hotel. The one thing I was disappointed about was most of the reviews I had read mentioned the breakfast and happy hour. These are no longer offered, which I assume is due to Covid. However, there are always snacks and beverages available in the lobby. I will definitely stay at Hotel Giraffe again. read more

See all

I noticed this stylish boutique hotel on a cab drive to the airport a few years ago and made a mental note to check it out sometime. Well, I got my opportunity recently when a work-related trip came up, and the company travel agent asked me where I wanted to stay. "Oh, how about the Giraffe?" I said with conviction even though I had no idea what it would be like. I knew the NoMad location was attractive because it was close enough to walk to the office, and it was nice to be close to Madison Square Park and the Flatiron District because it was too damn cold to trek much further. My quiet, spacious room was on the fifth floor with a queen bed and balcony. Not much of a view but who's complaining for $246 per night? There was not only a complimentary continental breakfast in the morning but also complimentary wine and cheese in the evening. However, what really struck me was the exceptional service, especially the bellman who got me a cab to the airport without me asking. There were first-rate dining options close by like Upland across the street and the exceptional 24-hour bistro L'Express a few blocks south (review: http://bit.ly/2Bk6Zxg). This Giraffe is worth sticking your neck out for. Rimshot please. RELATED - Here a collection of New York City hotels I've tried and reviewed: http://bit.ly/2OfTYZr read more

See all

We use to stay at W Hotel Union Square but with W's construction, it turned us off and started staying at Hotel Giraffe. Since we always arrive to NY early, we were glad Giraffe was able to accommodate us in few hr early checkin. That has always been a plus wherever we stay. This time, Giraffe was able to allow us check in early. Last few times, they were not able too which was honestly a turn off for us. Big plus for Giraffe this time! As for the staff, they are the most friendliest from the desk staff to the morning breakfast staff! The front desk gentlemen gave us umbrella when it was about to rain. I cant remember his name but we were very thankful for him giving us an umbrella. Breakfast morning staff was top notch! We adore Gabriella! She is the best of the best! It is people like her why we would come back to Hotel Giraffe. It is the staff that makes a business. It has always been and Giraffe has the best staff hands down over W Hotel Union Square! Breakfast was standard. No hot food but more of a continental breakfast. They should consider that because if Hilton can offer hot breakfast, they should be able too because Giraffe is a much more classier and better than Hilton Hampton Inn. Lobby room is soo nice to have coffee and small bite to eat. One thing we were disappointed in was there was NO bottled water or sodas like in the past. We have no idea why. We loved that offering of the Giraffe especially in hot weather and we pay Resort fee of $25 so we do not know why they stopped offering bottled waters, snacks and Sodas even though, they did offer bars, tap water, coffee and fruits. This is the disappointing part of staying at Giraffe. We appreciated these amenities in the past but not this time. Hotel Giraffe, you need to bring back the snacks, bottled water and sodas! We probably ate $5 at most for the coffee, bagels and 2 hard boiled eggs. If people are abusing taking sodas... maybe you should get a fountain soda machine? It was super hot out and we were wishing to take bottled water up to our room. WE were disappointed. As for the room, we love the room suite 206 even though it was noisy at times. Great room super clean, the maid was sooo sweet and asked if we need anything. Again, the staff was superb in all departments! As for the room, they need to update the outlets. There was NO usb connector at all and need to redo the outlet situation because most of people need USB and more outlets for their electronics. We had to bring our own power surge since we stayed there handful of times.. is that sad for us to do that staying at a such luxurious hotel like Giraffe? Room needs to be upgraded in outlet power department. Lastly, Hotel Giraffe needs some sort of loyalty program as well. Will be stay there again? ABSOLUTELY! Mainly because of the location is great and staff is great! Pricing is higher than Hiltons.. but worth the price for us except for the $25 resort fee. Thank you Giraffe for such a wonderful stay! We will be back! read more

My expectations were exceeded by Hotel Giraffe! I was in the city on business and this hotel came highly recommended by my colleagues. I now see why. To start, the rooms are very spacious for NYC and even have a small balcony. I LOVED the blinds that automatically go up and down with the push of a button by the bed, along with the turndown service, live plants in the room, and bathroom amenities. To top it off, they have a small rooftop with a bar, complimentary wine "hour" from 5:00 pm - 8:00 pm (with cheese!), and a basic continental breakfast is also included. The Flatiron location is minutes away from Madison Square Park and central for your Manhattan adventures. There are tons of restaurants around and even a restaurant in the same building as this hotel. The staff was friendly and the room was super clean. I would definitely love to come back here and would recommend checking it out for your next trip! read more

See all

I've been to this hotel twice. Neither time was by choice, per se. It's the place where I was booked on business travel. But it's a lovely place, with great free wifi in the rooms and the lobby. Perhaps there is even good wifi on the roof deck, but the first time I was there it was winter, and the second time was so hot that I spent as much time indoors as possible. The wine hour is much much longer than an hour. In fact, we were able to take advantage of this amenity both before and after our dinner. And upon returning to the room, it had received turn down service, which included a couple of small chocolates, the blinds shut to block the morning sun, and some relaxing music playing on the clock radio. Well played, Hotel Giraffe. Well played. The included breakfast items may be better than some economy hotels. But you're in New York City people! Skip the free breakfast and find something amazing. It's not about counting calories. It's that any human being can only eat so much. When you're in Manhattan, you should try and make every bite count. Even if you find yourself traveling for work. read more

Hotel Giraffe - Great natural light in the morning, coming in from the balcony. And a comfy chair to enjoy it. - Hotels Near Me - New York, New York

See all

Great hotel in the NoMad area! Spent seven nights at the hotel giraffe and was very pleased with my experience. Hotel was clean, staff was friendly, and location was terrific. Great lounge area always fully stocked with snacks and beverages. Daily room service was prompt and kept me flush with toiletries. My only real complaint was the lack of onsite fitness facility. I utilized the NYSC sports club a five minute walk away for a $15 daily fee. Recommend if you're looking for a place to lay your head while in the city! read more

Hotel Giraffe is perfect for us. Boutique size with an excellent staff. The location cannot be beaten. Lunch - Cloves (Indian). The Giraffe is all we need. read more

I was fortunate to stay at Hotel Giraffe on a recent two night work trip to NYC and was super pleased with my experience. From the moment I arrived, the staff was welcoming and attentive to my needs. Some of my other favorite things about this lovely locale: *Convenient location! *Complimentary wine and cheese hour *Fabulous amenities including comfy robes and quality toiletries *Complimentary continental breakfast *No issues with the free wifi or phone reception in my room I packed my toothbrush in the same ziploc bag as a mini perfume, so when I went to brush my teeth upon arrival, I found my toothbrush tasted like perfume... blech! Luckily, Hotel Giraffe provided me with a new one in addition to some little travel packets of toothpaste! There are countless possibilities when it comes to finding accommodations in NYC, but if you're lucky enough to stay at Hotel Giraffe, you will not be disappointed. I hope to be back soon! read more

I had a great experience during my stay at Hotel Giraffe. Rooms - clean and spacious with a super comfortable bed. During both of my stays I got lucky and was in a room with a balcony. There is also always plenty of free water in the room which is a plus. Eats - breakfast is included in the stay and it is delicious. Tons of fresh pastries, fruit, yogurts and cereals. They will also make you a to-go cup of coffee if you are in a rush. What's most impressive is the wine and cheese hour that they offer every single day. The spread is fantastic - lots of different cheese and crackers, olives and veggies. Prosecco, wine and coffee drinks are free flowing and a staff member constantly comes around to the table with a refill. Oh, and there is also live pianist. I've never seen anything like this at a hotel before, and I'm convinced that it's what keeps our group coming back during our annual conference. Customer service - A +++. The staff is super friendly and accommodating. There was a stain on my sheet - not a huge issue at all but I did bring it to their attention just so I could get a new clean sheet. They were extremely apologetic, changed the sheets right away and even left wine and chocolates in my room as an apology. Good customer service speaks volumes, and Hotel Giraffe has got it down. If anyone asked me for a NYC hotel recommendation I would send them to Hotel Giraffe without hesitation. read more

My recent stay at Hotel Giraffe was thoroughly exceptional. Before I detail as to why, I also want to mention that setting up a group reservation is a breeze here, thanks to Ray, Director of Sales. I had a bunch of changes leading up to the reservation (and even a mistake thanks to me counting someone twice) and all was handled with ease. My group was handled expertly, with the exact rooms as described and no bizarre mysterious charges (always happens when I book a room block). I've stayed in an array of hotels in Manhattan before, from luxury suites to shoe box budget hotels and the value of Hotel Giraffe is extremely high. December's rates are understandably higher, as it's shopping and holiday season, but not as high as I'd expect for a two room suite. Several of my colleagues had balconies and most had suites with the exception of one or two people. The only room with a much higher rate contained two beds and it was the only room that was left when I had a last minute addition to my room block. My room was on a lower floor and I woke up daily to the music of a Manhattan morning. Yep, it's music to my ears because it brings back fond memories of being an NYU student living on 5th Avenue. You're staying in Manhattan, people. Embrace it! (or stay in a quieter part of Brooklyn). The room felt practically luxuriously-appointed, with plush furniture, surreal Man Ray-style photographs on the walls, cushy drapery and dimmable lights. The bathroom is also spacious and sparkling, with marble countertops and a huge tub/shower. Bath products are basic but they have a menu of available products should you need anything (from toothpaste to ear plugs to a coffeemaker). You'll never hear me saying this, but don't get a coffeemaker. Why have Keurig drip crap when you have access to ALL the complimentary espresso drinks that you care for in the lobby? I didn't take them up on their lovely complimentary breakfast, but damn, that espresso was appreciated. Know what else was appreciated? THAT WINE TIME! What hotel has a three hour complimentary wine "hour" pray tell? Unreal. Yes, there's cheese, which I don't eat, but also mixed nuts and crackers. And the lovely bartendress was the best, kept refilling our glasses. Speaking of the staff, every person I encountered from bellman to reception to servers was outstanding. Outstanding (gotta say it again in case you didn't get it the first time). I had a very busy week with a personal almost-tragedy that went down right prior to check-in and this hotel stands out as being a refuge for me. I feel like I will always book my annual conference here, but also hope to have a staycation night or two ASAP. read more

'Tis the season for yet another exceptional stay at Hotel Giraffe. I've stayed here what, 10 times at this point? It just keeps getting better. I arrived into Manhattan earlier than expected so I was prepared to store my bags and putter around the city, but a room was available for a much appreciated early check in. This time around, I was lucky enough to rest my weary head in a lovely suite with a separate sitting room, immensely comfortable bed, desk area, and luxurious bathroom. Beyond the fabulous amenities, the staff are the real MVPs here. Everyone is so helpful, kind, and accommodating -- the customer service is unreal. From complimentary breakfast to a daily free wine & cheese hour (best part of the day) with a live pianist, Hotel Giraffe just can't be topped. A total gem in the Flatiron district. read more

An incredible boutique hotel right in Flatiron. I don't really know where to start. The room, maybe? Cozy, huge comfortable bed, and a gigantic bathroom with walls an walls of mirrors. Very clean and never without fresh towels, replenished water bottles, and little chocolates. Hello heaven. Looking at you little chocolates. Every single person I have encountered has been friendly, eager to make sure my stay is going well and looking to help. I can't say enough about the them. Breakfast in the morning is complementary and definitely a little treat. I usually stuck to the fruit salad that was pretty heavy on the honeydew. Classic fruit salad. Nevertheless, it still had a healthy mix of other, more highly coveted, fresh fruit. Besides the fruit, they had plenty of pastries, cereal, hard boiled eggs, etc. And let's not forget the most important part of the day. Good old hot coffee. By my third morning, the amazing staff had my double espresso order down and who doesn't love feeling like a regular? They also would kindly make me one for the road if I needed an extra jolt for my walk. My favorite part of this wonderfully unique hotel was the wine and cheese hour in the lobby each and every evening. Wine, champaign and cheese is complimentary to all guests to enjoy while listening to live piano. It was such a great way to wind down from a really busy day at the office before my group headed out for dinner. And last, but most certainly not least, 1 PM check-out. I am going to say that one more time for the folks in the back. 1PM. Check. Out. If you are planning a trip to NYC, I whole heartedly recommend this hotel. Sleep in and enjoy wine and cheese like the wannabe fancy person you know you are. read more

Staying at Hotel Giraffe was an NYC experience out of a movie. It's right on Park Ave., a minutes walk from the Flatiron area, and absolutely luxurious. HG was more than accommodating and truly was a 5 star experience. Check in was pretty much a breeze. They let me know about the complimentary breakfast in the morning, complimentary wine and cheese in the afternoon, and they gave me a coupon for 20% off at the restaurant located in the building (hey, I'm not made of money so I'll take that coupon). Any time I interacted with the staff it was an absolute dream. My luggage was sent to me and they delivered it up to my room. When I ordered delivery they always called to ask if I'd like it sent up to my room. They have turn down service complete with some delicious chocolates. The view from my room was very New York and I really loved the balcony. It was tiny, but it was so nice opening up the doors and letting in the NYC sounds while I typed away on my laptop. With the doors closed though it was relatively quiet so you'll be perfectly fine if you're not fond of background noise. I didn't explore the hotel as much as I would've liked to, but the next time I'm NYC, I'll seek out HG for my stay first. read more

See all

One area of expertise I lack sorely in is hotels in NYC. Any long time resident will have a tough time recommending places to stay that don't break the bank or are the size of a shoebox. I do know this: I would recommend anyone with a decent budget to give Hotel Giraffe a try. Nestled on a quiet corner of Park Ave near the Flatiron / Murray Hill, it is an ideal hotel destination without the stuffiness of Midtown East or saturation of tourist central. My balcony room was surprisingly spacious and comfortable. While I was on a higher floor (and thus, didn't hear the sirens / construction noise), I reveled in my cool balcony space and super clean bathroom. These boutique hotel rooms feel pseudo luxurious, complete with quality amenities in and out of the room and even turn down service. The bed was equally fabulous, I had no problems getting a good night's rest. The complimentary breakfast in the lobby is on the lighter side, featuring a variety of pastries, cereal, fruits, and cheeses. There is also a happy hour in the same space which includes house wine, champagne, and more cheese. Gym rats will receive passes to any New York Sports Club in Manhattan (though the closest one is on 23rd & Park: http://www.yelp.com/biz/new-york-sports-clubs-new-york-63) and if the weather is good, don't forget about the rooftop. Nothing is more New York than spending some time admiring our endless skyline. The real winner is the service. I never had a problem getting what I needed from the front desk and their doormen are a courteous bunch. They're quick to help with luggage and are superb at hailing a cab for anyone who needs it. If you care about the proximity to awesome businesses and can afford a sub $200 a night hotel room, look no further than Hotel Giraffe. read more

I refuse to stay anywhere else but here. Next time I go back up to NYC, this is going to be my home away from home. I initially only planned on a one night stay (Fri-Sat) and was going to stay with a friend for the rest of my long Labor Day weekend, but I loved the hotel so much I ended up booking a night from Mon-Tue. Let me give you a list of reasons as to why you should stay here, and go nowhere else. 1) Service: EVERYONE was friendly, professional, helpful, and just generally awesome. Since I was checking in so late on a friday night (closer to 11 pm), I was going to miss out on room service, and would be too tired to go out to a restaurant (restaurant in hotel closed at 11). I'd emailed for a list of restaurants that would deliver so late, and they (excuse the pun) totally delivered. Within minutes of emailing the request, I got a list of recommendations. 2) Great location: Flatiron district, lots of places to eat/hang out within walking distance, and close to public transpo. 3) Low key hotel - no tacky in your face bling - but really elegantly appointed. The lobby/lounge is small and only for hotel guests, as there's a little snack/food bar for guests to partake. Free continental breakfasts (pastries, bagels, fruit, cereal AND boiled eggs. YES!, plus kickass coffee machine, milk, yogurts and juices. In the evenings, there is a wine and cheese reception, and then cookies and snacks available 24/7. May I recommend that you eat all the cookies and drink all the coffee? I tried.) 4) Sweet Swanky Suite: Sell you first born child and book one, I don't care. It's worth it. Spacious, with a teeeeeny balcony with a lovely view - got room 1006, then 1106) Comfortable couch, large bathroom with good water pressure, and bed of magic. (Request a mattress topper if you like softer beds, as the mattress is a bit firm. Also, ask for all the pillows. All of it.) 5) Quiet and restful: after a full day of running around the city, it's always awesome to go back to your room, knowing you'll be able to sleep the sleep of the just. Never was bothered by noise, and traffic noises on the upper floor was negligible. 6) The Roof: I usually took my breakfast of champions (coffee, nicotine, boiled eggs and...more coffee) up on the roof, and a late night (ok, more like 1 or 2 am) relaxing smoke before I turned in. It's quiet, it's gorgeous, and I felt like a million bucks relaxing in such a nicely landscaped/laid out space. It apparently is open to the public in the evenings as a bar. 7) Can I reiterate how pleasant and professional the staff is? Consider it reiterated. 8) FREE WIFI. Free, EXCELLENT wifi. In short: Hotel Giraffe is A++ amazing, will stay again. Soon. read more

Review based on rooftop experience only: What a gorgeous rooftop in the Flat Iron District!!! During a recent NYC bachelorette party, a group of us rented out the rooftop for a private wine tasting. Service was phenomenal & views were amazing. Perfect venue for a smaller private gathering. Would love to stay at this hotel @ some point. Great area too; I'm a fan of the Flat Iron District. read more

Hotel Giraffe - Rooftop - Hotels Near Me - New York, New York

Husband and I were invited to an event and this is where they made reservations for us. Arrived on a Sunday (entrance is on 26th); we stayed for 3 nights. Pros: Very large room; living room with door separating bedroom and bathroom in hallway Balcony Many closets (we had 4) 2 thermostats (one in living room & one in bedroom) Many layered blinds/curtains to block out light Free Wi-Fi Free Wine & Cheese from 5pm-8pm every night with piano player Free Coffee & Pastries in the morning (never tried this) Free access to New York Sports Club (since they don't have a gym) Turndown service w/chocolates Umbrella in room (excellent, since it rained every day we were there) Couple of bottles of water provided free of charge (plus there's a refrigerator in the room to keep your water cold). Cons: Elevators were a bit slow More children than I expected (had a baby crying next door which you could only hear when standing by door; plus several children at wine & cheese hour) Free Wine was of lower quality (I didn't try the cheese) Overall, good service & great location. read more

Hotel Giraffe - Views of Park Avenue from room on the 10th floor - Hotels Near Me - New York, New York

Hotel Giraffee was a big surprise for me as before this visit I never even heard of this place. Upon arrival our reservations were a bit screwed up so it took awhile to straighten everything out. Since it was a bit of a mess it left me with a suite the first night and a different room and floor the next. Other than the high floor the suite was not all that in fact it was worse. Between the toilet paper in the toilet and hair in the shower I was fearful that the room was never made up for me, a new guest. That evening I couldn't maneuver either television and someone came up and said the TVs needed to be reset. I didn't go to a hotel so I could point out where maintenance was needed. The plus side of the hotel breakfast was included in the lobby the next morning I got a cappuccino to go and a banana. Also a plus was that it was a smaller hotel so they knew you when you came in and out. This hotel also has turndown chocolates made by Astor Chocolates so you know they made extra efforts to make your stay more comfortable. As for me I would definitely stay here again as it was in walking distance to midtown and shopping. Like they always say location is everything thus the three star review. read more

I took my mom to NYC for her birthday weekend, and Hotel Giraffe was our "home base" during that time. From start to finish, everything was wonderful. There was pretty much nothing that would have made our stay more enjoyable. The room was huge, with two queen-size beds, and two desks/vanities. The beds were super comfortable. They left a bottle of red wine and chocolates in our room the first night when I "slipped" and told them it was her birthday. Super nice touch. There were always snacks, fresh fruit, and water in the lobby, and even a self-serve espresso machine. Continental breakfast, and complimentary wine served at happy hour. There's also a restaurant, Bread and Tulips, on site as well. The location (Flatiron) was convenient for us, close to transportation, walking distance to tons of restaurants, Madison Square Park (great people watching!), and shopping. I cannot recommend Hotel Giraffe highly enough. This was our second birthday trip to NYC and although typically we'd choose to stay in a different neighborhood every time we visit, we may just end up here again. read more

Hotel Giraffe - Rooftop bar - Hotels Near Me - New York, New York

I want to love this hotel, I really really do BUT this is my second stay and I left again unsatisfied. Upon arrival, at 3 PM, our rooms were not ready. When we returned from dinner in Tribeca around 7 PM, we arrived to a room that smelled beyond awful (for lack of a better description, it smelled like a hockey bag). After contacting the front desk, someone came up and preceded to spray air freshener into the vent...needless to say this DID NOT solve the problem. We were told no rooms were available and we could potentially move to a new one the next day. On my way out the door the next morning, I stopped at the front desk and asked if there were any open rooms I could move into at check-in time and was told, with a very confused look, that the hotel was not full and I could move that morning. Yes, I was ticked after having to "sleep" in a gym bag smelling room all night! After this experience, all I can say is that the customer service is sub-par and I do not think I will give them a third try. I prefer their sister hotel; Hotel Elysee. They are much more accommodating, their attention to detail exceeds average and their onsite bar, the monkey bar, is far superior than the one attached to the giraffe (sorry drinks matter). read more

We recently stayed at the Giraffe hotel. We had stayed at the library hotel previously and wanted to try another hotel in the collection. unfortunately, we were put in an ADU room which was fine except the bathroom floor was level with a curtain through the middle of it and a shower at one end with a toilet at the other. Due to this the floor got completely wet whenever there was an attempt at a shower. It made it slippery and safe and quite horrible to walk on. The engineer did his best to come up with a solution which was rolling up three rubber mats and putting them as a barrier. Unfortunately it didn't really work and we had to use monstrous amounts of towels every time we tried to shower. I was awful and terribly unsafe. The staff was very nice but there is nothing they could do as the hotel was booked. Just horrible!! read more

This is probably one of the nicest hotels I have been to in such a long time. I have literally traveled the world and stayed at both hotels and air bnbs. If I had to pick a top 3, this hotel would be one of them. They start off right with such an amazing location on park street. It's so easy to get there and to get around. If you are driving they also have a valet service. It's 45 bucks, which I know is a lot, but your your car is in good hands. They also deliver it right to the door when your ready to leave. The hotel itself is beautiful and full of class. When you walk into their gorgeous lobby, you will feel extremely welcome. Whether it's the courteous staff or the snacks they leave out for you to have. They also have a wine and cheese set up from 5pm to 8pm and breakfast the next morning. The rooms are so lovely. As you can see from mine, the room is perfect. They also have balcony doors that open right up to a balcony where you can sit and relaxing while watching the city below you. You definitely must check this hotel out next time your in the city! read more

One of my worst experiences in a hotel so far. SUMMARY -They don't accept international cards. -They are rude and not polite. They won't try to help customers. -They charged me twice arguing that my card was "declined". They don't want to refund the money, they asked me to talk to my bank. It was a US$538 night reservation. The second transaction wasn't declined and they couldn't show me any receipt showing that the second transaction was declines, so I ended up paying almost $US1000 for a very standard hotel in NY. -Rob Devito, the Front Office Manager, instead of trying to help the clients, he confronts the clients blaming him for the problems that the hotel staff has generated. -It seems that the good rating score that they have was achieved some years in the past. They are not the same ones they used to be, so don't trust the current overall rating. FULL STORY We chose Hotel Giraffe for a special night based on the outstanding reviews on Google Maps. Unfortunately, the Front Desk staff is way far from those ratings, including the manager. We paid $538 for a Wednesday night and I honestly feel any $200-$300 hotel would have a much better (and polite) staff/service. We have used our international cards all over the US without any issues. Today, none of them worked when we tried to pay at the hotel. Instead of trying to help us, they just insinuated that we didn't have any money on the cards and that we should call our bank while sitting in the lobby to not disturb other customers (note that there was no other customer at the front desk at that time). That was rude, so we used those cards to pay for our lunch just 20 minutes before we arrived at the hotel. I would have expected Front Office staff to help us, trying with different payment terminals at least, just to double-check that it was not the hotel's fault. Instead of that, they just mentioned, in a very rude way, that they just charged "another foreigners" without any issues. After that, we tried with 2 other credit cards, those two from the US, the last one ended up working so we got access to our room. Surprisingly, the third and the fourth card were charged, with two different amounts. My third card was charged $538 (+$20 that my bank charged me a commission for the transaction), and my fourth card was charged $638 (including a $100 unexpected deposit). When I saw both charges, I went back to the Front Desk. The front office staff was very defensive from the beginning, as if they already knew what had happened. They were just mentioning that it was not their fault and that I had to solve it by myself with my bank. I showed them both charges from Hotel Giraffe from both credit card apps. The Front Office Manager, Rob Devito came into the scene but he kept the same position. Everything was my fault and it was an issue with my bank, so I had to solve it and they would do nothing for me. I would say that, whether is the customer's fault or not, I would expect a Front Office Manager to listen to the customer first, keep a nice and polite tone, and try to help as much as they could. That was not the case at all. Rob kept a very rude attitude since he started talking to me, and he confronted me several times with a very defiant attitude He basically did nothing to try to help me until I asked for proof about those "declined" payments. I then realized that they were doing random charges to our cards, ones including the "deposit" and others without including it. For my third card, they charged $538 but the "decline confirmation" they showed to me was for $638 (not for the $638 that they actually charged me). So they couldn't prove that the charge of $538 wasn't declined and I ended up paying almost $1000 for 1 night at a very standard NY hotel. After having to waste 90 minutes trying to talk with my bank, but I had to hang up the phone so I could at lest walk around NYC... This has been a very frustrating situation. We came here to enjoy NY and we expected not to have any issues, but the staff made it not possible at all. I am very disappointed with my experience at Giraffe. NY is full of hotels, so whenever you decide to pay more than the average prices, you are expecting, at least, a nice and polite Front Desk staff & manager. Not sure if they had a bad day, but they literally ruined my night in New York. I truly hope other customers that visit this hotel have a better experience, so I really envy those other reviews saying that they had an outstanding experience at Hotel Giraffe. Unfortunately, it was not for us. Seems that before they were doing a great job, but not any more. Hope this helps. Thanks read more

Hotel Giraffe - Hotels Near Me - New York, New York

This review is more about the hotel happy hour. I did not stay at the hotel but went to the happy hour with colleagues that were staying there. The hostess, Gabriela is amazing! Friendly, attentive and cheerful! Wine, cheese and snacks are complementary for guests. It was a great experience and even included live piano music. I was staying at a nearby hotel and their happy hour paled in comparison. I will be back to stay on my next visit. read more