Stayed here for 3 days and 2 nights last week during a recent trip to Florence. Residence Palazzo…read moreMannaioni was a good "home base" for our time in this beautiful Italian city! (+) Pretty good location. You will have to do some walking to get to many of the attractions, but I really enjoy just walking around a new city and doing some exploring and wandering about! Also several good food and grocery store options nearby. We ate well in the area at affordable prices and the food seemed a lot more authentic since you were away from the touristy sites a little. (+) We were on the back side of the building on the 3rd floor and it was very quiet and peaceful, with a freaking gorgeous view of the Church nearby. (+) All employees and representatives of the company that we met were both friendly and helpful. (+) We had flight issues that caused us to miss the first 1 1/2 days due to the Italian air strike. They were very responsive to emails to ensure that our room would be held and ready when we finally did arrive. Saved a bit of the stress at least lol (+) Kitchenette with nice empty fridge to use. Just make sure you don't leave a mess as it could be a 50 euro charge after you checkout. (-) AC/ heat was very weak. Actually got a bit chilly at night, but it wasn't too bad. (-) No real English speaking channels at all The good far outweighs the bad here. Especially for the price which I got it at, Residence Palazzo Mannaioni gives you a beautiful location at a very reasonable price. I would definitely come back here if I find myself in Florence again! 4 solid stars.

This was a spectacular find. And literally a little adventure to find. It's tucked in a narrower…read morecross street off the beaten path so we used Google maps on our phone to find the place and still walked right by as it has no exterior signage. We found it on the second pass (look for the house number 9, the large carriage door with glass and smaller regular door). Upon entry is a cool medieval looking "lobby" but with modern decor and lighting. The gentleman who welcomed us took the time at his behest to explain how the appliances in our room worked, show us how to gain entry after hours (there is no after hours staff), and give recommendations hand written on a map for us. Back to the "medieval" look of the place. At least the lobby which was originally the carriage house and room #2 have retained the stone and mortar exterior walls and wood beamed ceilings. The interior however has all been renovated with new fixtures, furniture, and floors, and windows. The kitchenette was equipped with mini fridge, micro-oven, and induction range along with cookware and settings. Again room #2 is a split level with the kitchen, seating area with couch bed, and a smaller toilet and shower downstairs. The bedroom and larger shower and toilet are upstairs. There are plenty of food and drink options within a block or two open early and late All in all, we're not only happy with, but pleasantly surprised to have found this place for our stay. I'd definitely recommend it to anyone wanting to stay away, but still walkabout close, to the main tourist area.

We had a wonderful experience during our recent stay at Hotel Embassy in Florence. The staff was…read moreconsistently friendly and helpful, the breakfast service was excellent, and our rooms were impeccably maintained. We especially appreciated the quiet location, which allowed us to get restful sleep and fully enjoy our days exploring the city. Our family highly recommends Hotel Embassy and we will happily stay there again on a future visit to Florence.

Room was clean. Water pressure in the bathroom was just right. Didn't have to wait long for the hot…read morewater in the shower. Great selection on the breakfast buffet. When I told the front desk that we had to leave early because of the early morning flight they made us a breakfast bag to go. The hotel was within walking distance from the train station. Our room was facing the street but the noice volume wasn't noticeable. When we asked for some dinner recommendations..they provided several and the resto we settled on was delicious.

From the moment we were dropped off in front of the Excelsior, we noted the kind doorman, the…read morebeautiful lobby, and the exceptional service of Marta at the front desk. It was not even 10:00, but she got us checked into our room, which was greatly appreciated. Room 128 was spacious, comfortable, and had an amazing balcony that looks out on the river. Our bathroom was huge, with a shower/tub combination, fluffy robes, and slippers for our comfort. We had a separate 'toilet room' with a bidet, which provided an extra level of privacy. Breakfast in the lobby was a real treat. There were so many options. Made to order omelets, eggs, French toast, and pancakes, along with an assortment of pastries, tarts, and fresh fruit made it hard to choose. Everything we ate, was delicious. It was the best breakfast we had in our two week trip to Italy. After dinner, we enjoyed having a nightcap at the rooftop bar. The drinks were expensive, but the fabulous views made it a worthwhile expense. Sadly, we only had one night here, because this place was spectacular in every way. We would happily stay here again on our next trip to Florence!

A well deserved 5 star rating. Classic Old World charm and elegance updated with impeccable service…read moreand quality. From afternoon tea in the lobby to drinks on the terrace during the Golden Hour this is a must splurge. Come dressed well and enjoy.

NOOOOOOOOOO! On our 4th night what appears to be bed bugs started coming out in the middle of the…read morenight!!! Now the huge red bubbled-up blotch under my left eye makes sense. I woke up the day earlier wondering what had bit me during the night before. After close inspection tonight, I caught one of the little suckers creeping on the fabric headboard of my twin bed. He saw me at the same time and tried to hide in one of the seams of the headboard fabric! I grabbed him with some tissue. All night long I was grabbing and killing these bugs one after the other from our beds and pillows!!!I have the heebie-geebies and I'm ready to get the heck outta here. I pulled my bed and my daughter's bed away from the headboards about 2 feet. As soon as the sun come up, management will certainly hear from me. I'm totally livid!! We have an additional night here. I reported the issue. They called an infestation guy this morning, who showed up but now we have no room until someone else checks out. Trip to Pisa ruined. We were offered wine for being awake all night and being bitten. We were asked to leave our luggage and valuables in the hallway outside the infested room or to shove our luggage and shopping bags in the small unsecured reception office. Unacceptable! I was told the manager might not be in today after I asked to speak to someone who could reimburse us for our night of terror, which apparently greatly upset the desk clerk. She asked if we GOT BIT EVERY NIGHT and quipped that it's not the hotel's fault that bugs came from someone else. All I wanted was to be treated kindly for the issue, which I think requires more than wine. Wasn't one night of watching the bed bugs enough to be compensated for one night. This is how you treat guests who come to you with a health hazard??

I absolutely love this place…read more I moved from Southern California to Florence for school when I was just a teenager & fell in love with the city for years. Now that I am older & had the chance to visit again, I searched high and low for a decent hotel. Florence is apart of me so I needed to find the perfect hotel. I came across the Hotel Hermitage one night and booked it! Upon arrival, I was greeted by the nicest hotel staff ever. The overall service here is so welcoming and warm! The staff does speak great English, so if it is your first language, you will have no problem at all. They go over the reservation & everything provided in very clear detail. Also, they offer maps of the city and different suggestions for things to do when touring! Apart from the staff, my favorite part was the views. Looking out of these windows and seeing the city really brought back so many good memories. You have a view from every part of the hotel, so that is a plus. Also, you have a beautiful view for breakfast as well. The location is also perfect - 10/10 - being right above a gelato shop and right next to the ponte vecchio! It is very easy to access many different sites while staying here! Anyways, if you are searching for a well priced and lovely hotel to stay at during your trip to Florence, book this place! You will not regret it one bit. I will continue booking here every summer on my trips back to Italy!

Stayed here 5 months ago. ROOM 405 is TERRIBLE. The AC does not work, so upon walking in, it's so…read morewarm. Had to crack open a window which directly overlooks a busy street. No ventilation in the restroom so it's very warm and humid in there after a shower. Speaking of shower -- just spent the last 15 minutes using a toothbrush to brush off mold from the shower head. Also noticed terrible mold in the shower corners. During a shower, the water splashing on the mold would make it come off, therefore mold pieces would float around while you're in the shower. Very disgusting and unhealthy. The only good things about this hotel is the body lotion they provide, the friendly reception, and it's basically across the train station.

As soon as we walked in we were greeted by a lovely staff. The hotel seem a bit small but it was…read morequite comfortable. Our room was very nice and the bed was soft. We didn't have much of a view, but we didn't care since we spent time sightseeing. The breakfast buffet was delicious and they had a variety of food, fruits, juices and coffees. The staff working the breakfast buffet were very helpful and friendly. Just steps away from hotel was a mini market, several restaurants, the train station and pharmacies. Getting to the Duomo, museums and shopping was not so long of a walk. We enjoyed the walks and when we got tired we stopped somewhere for either coffee or gelato. It was a lovely stay and would love to go back to this little wonderful hotel.

A fabulous rooftop bar on the quieter side of the Arno. Some stunning views and the service, next…read morelevel! We were seated immediately for our reservation and promptly received olives & some crisps. The cocktail menu was all uniquely crafted by a master mixologist (who came out to serve us our drinks and how to best enjoy them!) Of course...we couldn't leave without a dessert! It was worth every bite! Profiteroles, tiramisu and cheesecake! Lovely evening!

Booked a reservation at Loggia Rooftop Bar at Palazzo Guadagni weeks in advance and was so happy I…read moredid. This place was excellent - great cocktails (and snacks), great views, and good service. Recommend to everyone looking for an aperitif / appertivo on the other side of the river.

Not sure where to start! Historic and wonderful! Sliding barn doors to the balcony blocks light…read morefor lazy mornings. The pool side bar are pool are nice. Montacatini Terme ay its best!

This small boutique hotel is wonderful. The list of guests over the years includes Brooke Shields…read moreand Eddy Merckx, or so the guest book says. The staff is as good as any concierge at any hotel I've ever stayed at, and the view from our lanais was beautiful. Our room had all the amenities that one would want -- fridge, safe, (two) desks, plenty of outlets and a TV. The mattress was ultra firm, which I prefer. My wife ... not so much. Either way, we both really enjoyed this place and would stay here again in a heartbeat. Just one warning... Don't patronize the laundry service, which they contract out. Of course, our laundry came back clean -- at 5 Euros per item. We're talking socks, underwear and T-shirts. Two days of clothing for three of us was close to 100 Euros. Unacceptable. In fact, highway robbery. It is my hope that the laundry service gets flooded or struck by lightning (no injuries, of course), because they are thieves. The folks at the hotel also seemed surprised (though I doubt it) and gave me two free drinks. I encourage the management at this inn to find another laundry contractor. Otherwise, this place is wonderful.

Villa Cora went above and beyond during our visit!…read more Vanessa and her team are absolutely FABULOUS! Thank you for making our stay unforgettable. One morning I woke up with intense lower back pain and once the team heard they immediately sent the masseuse to my room to assist me. INCREDIBLE service! We love Villa Cora. It's beautiful but the team makes it even more amazing! This is the only place you should stay in Florence!!!

The Villa is beautiful, however in retrospect I would have stayed somewhere else in Florence. I…read morefound my time at the hotel to be very stressful. The concierge was not very helpful or knowledgable and communication lacking in general. For example, when looking for somewhere to eat during the afternoon, I asked if the hotel kitchen was open, and was told "why don't you call them yourself and ask." The property seemed to be understaffed. There are few amenities come to fine out, and although the hotel provides a shuttle into town, it only runs in the morning and evening. As for our room, it was clean, and the bed comfortable, there was almost no storage at all to put our things, which made it feel very chaotic. It is also important to note that there are no in room coffee makers, so we ordered room service every morning, and the coffee would arrive cold. Overall, a disappointing experience.